SWANcom

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by Steven Schlewitt

SWAN Member Library Staff: We continue to experience intermittent issues and outages with the Enterprise OPAC. We're currently working with SirsiDynix to investigate these issues and return the system to a stable configuration. We sincerely apologize for the inconvenience, and we'll update via SWANcom with new information as soon as it becomes available. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

10 years, 5 months

*Resolved* Enterprise OPAC Outage

by Steven Schlewitt

The Enterprise OPAC is back online and appears to be stable. We'll continue to monitor the situation throughout the day and provide updates should any new information become available. Thank you for your patience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Thursday, September 10, 2015 12:17 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Enterprise OPAC Outage Importance: High SWAN Member Library Staff: We are currently experiencing an unexpected outage of the Enterprise OPAC. We're investigating the issue and will send further SWANcoms as soon as additional information is available. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

10 years, 5 months

Enterprise OPAC Outage

by Steven Schlewitt

SWAN Member Library Staff: We are currently experiencing an unexpected outage of the Enterprise OPAC. We're investigating the issue and will send further SWANcoms as soon as additional information is available. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

10 years, 5 months

Enterprise back up

by Lauren Peltier

SWAN Libraries- Enterprise is back up at this time. As a reminder, we will be having scheduled downtime at 10pm which should last no longer than 5 minutes. Thank you for your patience. Lauren Peltier SWAN Member Services Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5155 Fax: 630.734.5056 lauren.peltier(a)railslibraries.info<mailto:lauren.peltier@railslibraries.info> http://support.swanlibraries.net

10 years, 5 months

Enterprise issues

by Lauren Peltier

SWAN Libraries - Some of our libraries are experiencing issues connecting to Enterprise. We are working with SirsiDynix, and it appears all should be functioning at this time. If you continue to experience connection problems please call us 630-734-5153. Lauren Peltier SWAN Member Services Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5155 Fax: 630.734.5056 lauren.peltier(a)railslibraries.info<mailto:lauren.peltier@railslibraries.info> http://support.swanlibraries.net

10 years, 5 months

Change in CTS delivery service days for Burr Ridge libraries

by Aaron Skog

On behalf of RAILS Delivery & Facilities Director Mark Hatch: RAILS has renewed our delivery outsourcing agreement with Continental Transportation Solutions (CTS) effective Sunday, October 25, 2015. One major change will take place with the renewal that will affect libraries in the Burr Ridge service area. Beginning on October 25, deliveries will take place from Sunday night through Thursday night and incoming materials will be available for library staff each weekday morning. For example, materials delivered Sunday night will be ready and waiting on Monday morning. This change will make it easier for CTS to process materials more consistently and will even out the delivery load. There will be no other changes to the service CTS provides your library and you will continue to process outgoing materials in the same way. Once again, this change will take effect on Sunday, October 25. If you have any questions about this change or your CTS delivery service in general, please contact your RAILS delivery liaison, Demond Warfield, at 630.734.5142 or demond.warfield(a)railslibraries.info. Mark Hatch Delivery and Facilities Director Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5125 Fax: 630.734.5050 mark.hatch(a)railslibraries.info http://www.railslibraries.info

10 years, 5 months

Brief Enterprise Downtime at 10 PM

by Rebecca Malinowski

To SWAN Library Staff: There will be a few minutes of Enterprise downtime tonight at 10 PM. At that time, SirsiDynix will be restarting the Enterprise server. The interruption to service should be less than 5 minutes. The server is being restarted to resolve an issue with the delta harvest scheduler. The delta harvests should run every hour to reflect changes made in Workflows to Enterprise. You can read more about the harvest process on the support site FAQ page<https://support.swanlibraries.net/content/migration-faq#entgeneral>. As of this morning, the delta harvests are not responding to the schedule we have set for them, and SirsiDynix says that a restart of Enterprise will resolve the issue. In the meantime, SWAN staff will run manual harvests throughout the day. One recently began at 11 AM, and we will run additional harvests at 3 PM and 6 PM. After the server is restarted, you will also notice some small changes to wording in Enterprise recommended by library staff and the DUX committee. o On the hit list page, in the sort by drop down: § Publication Date (Descending) will be changed to Publication Date (Newest First) § Publication Date (Ascending) will be changed to Publication Date (Oldest First) o On the detail display, the tab labeled "Available for Checkout" will be labeled "Copies" Thank you for your continued feedback on Enterprise. Please send additional comments to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Rebecca Malinowski SWAN Special Projects Coordinator Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://www.railslibraries.info

10 years, 5 months

SWAN 9/3 Quarterly Presentation Slides Now Online

by Aaron Skog

SWAN Libraries: Thursday's September Quarterly presentation is now available online. This presentation was not completed last week because we ran out of time, but I have left those sections we did not cover in this presentation. Direct Link to Download PPT file: https://support.swanlibraries.net/sites/default/files/meeting/2015-09-03/SW… This presentation includes: Enterprise plan Pick up anywhere usage BLUEcloud Commerce SVA Pilot MobileCirc Pilot Uptime Report If that link does not work, you can download the file from this publicly available webpage: https://support.swanlibraries.net/gov/meetings Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

10 years, 5 months

Customized Wizards Prompt in WorkFlows (Extra message in WorkFlows)

by Steven Schlewitt

SWAN Member Libraries and Information Technology Staff: We've heard from several libraries that clicking "OK" does not always resolve this message for subsequent logins to WorkFlows. The reason for this is that the required patch files need to be downloaded and applied using administrator permissions. The easiest way to resolve this issue is to simply run WorkFlows as an administrator. This can be performed in the following steps... 1. Right click the WorkFlows icon on your desktop 2. Click the "Run as administrator" drop-down option [cid:image003.jpg@01D0EA54.ADB66A70] 3. Enter your computer's administrator password when prompted 4. When WorkFlows opens, login using any WorkFlows account 5. Click the "OK" when prompted with the Customized Wizards message Running this process a single time will resolve the prompt for all users on that desktop. There's no need to perform this action different Windows users. For IT departments having a high volume of workstations requiring the patch (instances where logging in as administrator may be unfeasible), please contact SWAN IT with a ticket (help(a)swanlibraries.net<mailto:help@swanlibraries.net>), as we have an alternate method for deploying the necessary patch files to multiple workstations. We apologize for the inconvenience and confusion over this prompt. We're not yet certain as to what server change initiated the patch, but any changes we perform requiring library administration interaction will always be pre-planned outside of emergency situations. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Dave Pacin Sent: Tuesday, September 1, 2015 7:26 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Extra message in WorkFlows this morning You may see an extra pop-up message in WorkFlows this morning: [cid:image001.jpg@01D0EA52.3568C1A0] If you click "OK" WorkFlows should function as normal after that. Let us know if you have any issues getting WorkFlows to open. Thanks! Dave Pacin SWAN Support Specialist 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5151 Fax: 630.734.5056 dave.pacin(a)railslibraries.info<mailto:dave.pacin@railslibraries.info> http://support.swanlibraries.net

10 years, 5 months

SWAN Quarterly - 9/3/15 Stream Recording Now Available

by Ian Nosek

The stream recording from Thursday's SWAN Quarterly meeting is now available here: https://support.swanlibraries.net/news/2015-09-04/swan-quarterly-93-stream-… Ian Nosek SWAN System Administrator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5120 Fax: 630.734.5056 ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info> http://support.swanlibraries.net

10 years, 5 months

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