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*Important* WorkFlows Outage & Lost Transactions This Morning

by Steven Schlewitt

SWAN Member Library Staff: After further investigation, we've found that the server outage that occurred this morning at 9:48 was likely preceded by some transactional data loss. This data loss occurred between 9:31 and the outage at 9:48. What this means is that any changes to the Symphony database, including circulations, bib record modifications, and patron record additions were likely lost during that time. Please attempt to recapture any transactions and changes that may have occurred at that time to the best of your abilities. We have determined the root cause of the issue and have taken precautions to ensure no further issues are encountered. We sincerely apologize for the trouble this has caused, and are grateful for your patience as we worked toward a resolution. Thank you, Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info From: swantech-bounces(a)list.swanlibraries.net [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Thursday, October 8, 2015 10:12 AM To: swancom(a)list.swanlibraries.net; swancirc(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SwanTech] *Resolved* SWAN Workflows is down Importance: High SWAN Member Library Staff: The Symphony production server is back online and available for use. Please log back into WorkFlows at your earliest convenience. The outage relates to a server issue encountered in our virtual environment. We do not anticipate any further issues relating to this outage. We sincerely apologize for the inconvenience, and thank you for your patience. Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Kate Boyle Sent: Thursday, October 8, 2015 9:59 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>; swancirc(a)list.swanlibraries.net<mailto:swancirc@list.swanlibraries.net> Subject: [SWANcom] SWAN Workflows is down Everyone - The SWAN server went down at about 9:48. Please use Offline until we are back up. Watch your email for further updates. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net _______________________________________________ SwanTech mailing list SwanTech(a)list.swanlibraries.net<mailto:SwanTech@list.swanlibraries.net> http://list.railslibraries.info/cgi-bin/mailman/listinfo/swantech

10 years, 7 months

Purging old finished reports from April-June

by Kate Boyle

+++ Please route to appropriate personnel +++ SWAN is planning on purging the "Finished" reports that were run in April, May, and June. We will be deleting these reports on the weekend of Oct. 17th. You might want to review any old finished reports you have to make certain you have saved a copy of any needed reports. If you should have any questions or concerns, please contact SWAN Member Services at 630-734-5153. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

10 years, 7 months

*Resolved* SWAN Workflows is down

by Steven Schlewitt

SWAN Member Library Staff: The Symphony production server is back online and available for use. Please log back into WorkFlows at your earliest convenience. The outage relates to a server issue encountered in our virtual environment. We do not anticipate any further issues relating to this outage. We sincerely apologize for the inconvenience, and thank you for your patience. Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Kate Boyle Sent: Thursday, October 8, 2015 9:59 AM To: swancom(a)list.swanlibraries.net; swancirc(a)list.swanlibraries.net Subject: [SWANcom] SWAN Workflows is down Everyone - The SWAN server went down at about 9:48. Please use Offline until we are back up. Watch your email for further updates. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

10 years, 7 months

SWAN Workflows is down

by Kate Boyle

Everyone - The SWAN server went down at about 9:48. Please use Offline until we are back up. Watch your email for further updates. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

10 years, 7 months

Hands On Enterprise Forums

by Rebecca Malinowski

To SWAN Library Staff: Seats are still available for hands-on discussions of Enterprise. These sessions, designed to facilitate sharing between staff across libraries, are a great way to share your Enterprise tips and tricks and learn from your colleagues. Choose a session and register at http://www.librarylearning.info/tags/?SWAN+Enterprise Monday, October 19th: 1:30 PM at Eisenhower Public Library Tuesday, October 27th: 1:30 PM at Oak Lawn Public Library Wednesday, November 4th: 9:30 AM at Tinley Park Public Library Thursday, November 12th: 9:30 AM at Downers Grove Public Library Any interested staff are welcome to attend. Rebecca Malinowski SWAN Special Projects Coordinator Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://www.railslibraries.info

10 years, 7 months

Non SWAN RB stats--September 2015

by Edlyn LeFevour

Edlyn LeFevour SWAN Support Analyst Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5161 Fax: 630.734.5056 edlyn.lefevour(a)railslibraries.info<mailto:edlyn.lefevour@railslibraries.info> http://www.railslibraries.info

10 years, 7 months

SWAN Circulation Managers workshops announcement

by Kate Boyle

+++ Please route to appropriate personnel +++ Everyone- SWAN Member Services is offering a workshop for Circulation Managers/Supervisors. This workshop is an update on all things pertaining to Circulation. In addition to discussing what we have learned since migration, we will be sharing information on the various Workflow Circulation Property options (what they are and what they can do for you and your staff). We are offering this workshop on three occasions at the Burr Ridge Office. Dates are: Oct 26th http://www.librarylearning.info/events/?eventID=21309 Nov. 2nd http://www.librarylearning.info/events/?eventID=21310 Nov. 10th http://www.librarylearning.info/events/?eventID=21311 this is an afternoon class Registration is open to all Circulation Managers/Supervisors. Please join us for what will be a highly informative program. We will be scheduling workshops for Circulation support staff in the near future. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

10 years, 7 months

SWAN Circ Advisory Committee Election ballot opens at Noon.

by Kate Boyle

Everyone - The ballot for the election of six members to the SWAN Circ Advisory Committee opens at Noon today. Thirteen individuals have submitted their names for your consideration. Good luck to all that tossed their hat in the ring. We ask that there is only one ballot cast per library, and recommend that it is cast by the Circulation Manager/ Supervisor. You will find the election ballot here: https://fs8.formsite.com/SWANServices/SWAN-Circ-Election-2015/index.html Election closes Oct. 16th at Noon. Thank you for taking the time to vote. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

10 years, 7 months

SWAN Circ Advisory election - Self Nomination form Deadline Noon today!

by Kate Boyle

Just a quick reminder that the deadline to self-nominate for the SWAN Circulation Advisory Committee upcoming election is today at NOON. We have had a number of people submit their names, but there is always room for more. If you were meaning to add your name to the ballot, now is the time to do it. You have three hours. https://fs8.formsite.com/SWANServices/Circ-Adv-Nomination-15/index.html Everyone - It is the time of year when we begin the election process for the SWAN Circulation Advisory Committee. The Committee is composed of 11 representatives from SWAN libraries and chaired by myself and Renee Clanton. This year we have 6 people whose terms are up in November. The election process is very simple. Any Circulation Manager/Supervisor or a person with oversight of the Circulation department may throw their hat in the ring (self-nominate). Everyone that submits a self-nomination form is included on the election ballot. All we ask is that you submit a few words in support of your nomination, basically why you want to serve on the Committee and what you see as your contribution to the Committee (what you bring to the table). Your statement in support of your self-nomination will be shared in the election ballot. All this is done using a survey. It only takes a few minutes to self-nominate. Things you need to know about the SWAN Circ Advisory Committee : we meet 6 times a year (every two months), we publish our agenda a week before our meetings, are meetings are open to all, we are currently working on a revision to the SWAN Circulation Policy and discussing future training initiatives along with other Circulation topics. The current Committee members with terms ending in 2015 are : Sheila Adams (GWS), Julie Lombardo (WRS), Cindy Maiello-Gluecklich (MPS), Samantha Millsap (HKS), Debbie Sheehan (INS), and Peggy Tomzik (ESS). These individuals may or may not choose to run again. The self-nomination form will be open on Monday, September 21st. It will be available here: https://fs8.formsite.com/SWANServices/Circ-Adv-Nomination-15/index.html Please consider joining the Committee. We would love to hear from fresh voices with new insights and perspectives. Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

10 years, 7 months

Swan Member Services September Circulation Update.

by Kate Boyle

+++ Please Route to Appropriate Personnel +++ Attached is the September Update for Circulation staff. If you should have any questions regarding this memo, please call 630-734-5153. Have a great week. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

10 years, 7 months

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