SWANcom

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by Steven Schlewitt

SWAN Member Libraries & Information Technology Staff: As you may have been aware, SWAN patrons and staff alike have been struggling with intermittent connection issues with the SirsiDynix BookMyne mobile catalog app for several weeks now. This week, SWAN staff made significant progress in resolving issues with BookMyne, and we're happy to announce that the app now works consistently on both iOS and Android devices without significant issues. Patrons can now add their local libraries, access their library account, perform searches, and place holds on the SWAN catalog from any network, anywhere, as expected. While the BookMyne app is certainly not as robust as the Enterprise OPAC, it can be suggested as an alternative to patrons that continue to experience issues accessing the Enterprise catalog from their tablets and phones. That being the case, SWAN will also be releasing a brief Quick Start guide for BookMyne that will cover the essentials of using the app, which can be shared with patrons. Watch for that documentation to be announced via SWANcom in the upcoming days. As always, we greatly appreciate your patience as we work to resolve these issues. Thank you, and have a great weekend! Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

9 years, 11 months

Creating a Pre-Cat revised data entry standards

by Karen Bar

Please route to Cataloging/Technical Services staff: At the SWAN Cataloging Users Group meeting today, we introduced revised data entry standards for creating Pre-Cat records. These new standards are being implemented to improve the patron experience in Enterprise, provide improved searching in WorkFlows to minimize duplicate Pre-Cat records and to provide a higher success rate of record matching for OCLC records captured using SmartPort. I have attached the updated document which has also been posted to the SWAN support site. These are the changes: Enter both 10 digit and 13 digit ISBNs, if available. Enter standard identifying numbers in the appropriate field: 020=ISBN number 022=ISSN number 024=Standard number/UPC number 028=Manufacturer's number 245 field: Include articles in the title. Enter first indicator as 0 (zero) and second indicator 0 (zero) if the title does not contain articles or enter second indicator as appropriate for non-filing characters. See attached document for further explanation. We have updated the brief title templates and these changes will complete overnight. As a reminder, we do have openings in the upcoming August 7th SWAN SD Pre-Cat Training session. Please contact SWAN Bibliographic Services if you have any questions. Thank you! Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net

9 years, 11 months

Two new buttons on SWAN website

by Kate Boyle

Everyone - We have recently added two new buttons to the SWAN website: * FAQ (which links to the Migration FAQ page https://support.swanlibraries.net/content/migration-faq ) * Known Issues (https://support.swanlibraries.net/content/known-issues ) listing Known Issues from the SirsiDynix website that apply to SWAN We have removed the Forms button as it was outdated and redundant. All Webforms are accessible from the Tabs menu running across the top of the website. [cid:image002.jpg@01D0BD6D.64D28EB0]This is the new button configuration. If you should have any questions, don't hesitate to contact Member Services at 630-734-5153. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

9 years, 11 months

Non SWAN RB stats--June

by Edlyn LeFevour

Edlyn LeFevour SWAN Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5161 Fax: 630.734.5056 edlyn.lefevour(a)railslibraries.info<mailto:edlyn.lefevour@railslibraries.info> http://support.swanlibraries.net

9 years, 11 months

Concluded: *Planned Outage* on 7/8 at 9pm - Enterprise eCommerce (Fines/Bills Payment)

by Steven Schlewitt

SWAN Member Library Staff: Our maintenance for the evening has concluded successfully. No further downtime of the Enterprise eCommerce service or other related Enterprise services is expected this evening. Thank you for your patience. Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Wednesday, July 08, 2015 8:57 PM To: swancom(a)list.swanlibraries.net; swancirc(a)list.swanlibraries.net Subject: [SWANcom] Reminder: *Planned Outage* on 7/8 at 9pm - Enterprise eCommerce (Fines/Bills Payment) Just a quick reminder - the Enterprise eCommerece/Web Services maintenance is scheduled to begin in just a few minutes. During that time, eCommerce payments through Enterprise will be disabled until the conclusion of the maintenance, and there is a chance that account logins and library availability in the Enterprise OPAC may be unavailable briefly during the outage. Please watch for additional SWANcoms for further updates. Thank you, Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Monday, July 06, 2015 1:18 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>; swancirc(a)list.swanlibraries.net<mailto:swancirc@list.swanlibraries.net> Subject: [SWANcom] *Planned Outage* on 7/8 at 9pm - Enterprise eCommerce (Fines/Bills Payment) Importance: High SWAN Member Library Staff: This Wednesday, July 8th, at 9pm, the Enterprise OPAC eCommerce payment service will be offline for a planned outage and system maintenance. During that time, the payment service will be disabled for patrons to avoid any lost/failed transactions. This outage will not affect any other functions of the Enterprise OPAC or Symphony WorkFlows. We will re-enable the service following a successful conclusion of our maintenance. We hope for this process to take no longer than 1-2 hours. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

9 years, 12 months

Reminder: *Planned Outage* on 7/8 at 9pm - Enterprise eCommerce (Fines/Bills Payment)

by Steven Schlewitt

Just a quick reminder - the Enterprise eCommerece/Web Services maintenance is scheduled to begin in just a few minutes. During that time, eCommerce payments through Enterprise will be disabled until the conclusion of the maintenance, and there is a chance that account logins and library availability in the Enterprise OPAC may be unavailable briefly during the outage. Please watch for additional SWANcoms for further updates. Thank you, Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Monday, July 06, 2015 1:18 PM To: swancom(a)list.swanlibraries.net; swancirc(a)list.swanlibraries.net Subject: [SWANcom] *Planned Outage* on 7/8 at 9pm - Enterprise eCommerce (Fines/Bills Payment) Importance: High SWAN Member Library Staff: This Wednesday, July 8th, at 9pm, the Enterprise OPAC eCommerce payment service will be offline for a planned outage and system maintenance. During that time, the payment service will be disabled for patrons to avoid any lost/failed transactions. This outage will not affect any other functions of the Enterprise OPAC or Symphony WorkFlows. We will re-enable the service following a successful conclusion of our maintenance. We hope for this process to take no longer than 1-2 hours. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

9 years, 12 months

Retirement of Millennium Report Server - July 31st

by Steven Schlewitt

SWAN Member Library Staff: On Friday, July 31st, SWAN will be discontinuing all access to the retired Millennium Report Server. Library staff interested in historical item statistics to assist with weeding or other projects may want to run reports in Millennium prior to the Report Server being taken offline. After July 31st, there is no guarantee that SWAN can recover historical data in the "other fields" list below. The two lists below indicate data typically used for weeding that we were able to migrate to the Symphony Server, as well as fields that we were unable to populate. Migrated Fields Date Created Total Charges 2014_Circ (stored in extended info) Other fields - updating in Symphony only after go-live on April 14, 2015 Date last charged Last Checked In Date Inventoried Last Activity In-House Uses If you have any questions about the retirement of the Millennium Report Server, or need assistance in obtaining a legacy Millennium report, please contact SWAN Support at 630.734.5153 or email help(a)swanlibraries.net<mailto:help@swanlibraries.net> Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

10 years

Message added to Enterprise to alert patrons to maintenance downtime of Ecommerce

by Kate Boyle

+++ Please route to appropriate personnel +++ I just wanted to let everyone know that we have added a message to Enterprise to alert patrons to the downtime planned for Ecommerce tomorrow night. The message displays in Enterprise only if your library participates in Ecommerce. The message will display from today until early Thursday morning (5 AM). Message reads:" This Wednesday, July 8th, beginning at 9pm we will be performing maintenance on the online fines/bill payment feature of the catalog. The downtime should last 1-2 hours. During maintenance the payment feature is disabled. Once payments can be made, the display of fines in the "My Account" area will include the usual checkboxes. Thank you for your understanding." And "Thank You" for your patience. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

10 years

*Planned Outage* on 7/8 at 9pm - Enterprise eCommerce (Fines/Bills Payment)

by Steven Schlewitt

SWAN Member Library Staff: This Wednesday, July 8th, at 9pm, the Enterprise OPAC eCommerce payment service will be offline for a planned outage and system maintenance. During that time, the payment service will be disabled for patrons to avoid any lost/failed transactions. This outage will not affect any other functions of the Enterprise OPAC or Symphony WorkFlows. We will re-enable the service following a successful conclusion of our maintenance. We hope for this process to take no longer than 1-2 hours. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

10 years

4th of July holiday reminder

by Kate Boyle

Just a quick reminder regarding holiday closings: SWAN is closed on Friday, July 3rd RAILS is closed on Friday, July 3rd SWAN libraries will receive delivery as usual Thursday night/Friday morning - there will be no delivery on Friday night/Saturday morning. On Friday July 3rd, if you should need to contact SWAN, please open a ticket by sending an email to help(a)swanlibraries.net<mailto:help@swanlibraries.net> or call 630-734-5153. Unique Integrated Communications will be providing phone coverage as they do every weekend. If an emergency should arise, they know how to reach us. Everyone have a wonderful 4th, it looks like the weather is going to be fine for the fireworks! Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

10 years

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SWANcom