- SWANcom - swanlibraries.net

SWAN Quarterly Meeting and Holiday Open House this Thursday, Dec. 3
by Susan Ricker 30 Nov '15

30 Nov '15

It's the most wonderful time of the year--the SWAN quarterly meeting! This Thursday, December 3, join other SWAN administrators at the RAILS building in Burr Ridge to find out what's in store for 2016, the successes we saw in 2015, and all the library news you need to know. The meeting starts at 9:30 a.m. and we hope you can join us afterwards for refreshments, treats and a look behind the scenes at SWAN. This is a great opportunity to network and meet the faces of SWAN staff. Check out https://support.swanlibraries.net/news/2015-11-30/swan-quarterly-meeting-an… for more information. Happy holidays! [cid:image001.jpg@01D12B63.E30A6140] Susan Ricker SWAN Library Relations Specialist 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5110 Fax: 630.734.5056 susan.ricker(a)railslibraries.info<mailto:susan.ricker@railslibraries.info> http://support.swanlibraries.net

1 0

*Concluded*: Planned Web Services Outage Today from 1pm-1:30
by Steven Schlewitt 25 Nov '15

25 Nov '15

SWAN Member Library Staff: I apologize for the delay. We did encounter an issue with the installation, but Web Services is now back up and functioning. Please let us know if you experience any issues that appear to be related to the outage, but we are not expecting further downtime for the remainder of the day. Thank you, Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Wednesday, November 25, 2015 11:12 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SWANcom] Planned Web Services Outage Today from 1pm-1:30 Importance: High SWAN Member Library Staff - At 1pm this afternoon, we will experience a brief outage of Symphony Web Services while an installation is performed. The outage is expected to last between 15-30 minutes and will affect the following services: - Enterprise OPAC Hold and My Account functions - Enterprise Item Availability - Enterprise Ecommerce - BookMyne - MobileCirc A banner has also been posted to the Enterprise OPAC to inform our patrons of the outage. We will send an update via SWANcom as soon as the installation has concluded. Thank you for your patience. Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

1 0

Reminder: Planned Web Services Outage Today from 1pm-1:30
by Steven Schlewitt 25 Nov '15

25 Nov '15

Just a reminder - our Web Services installation is currently in-progress, and Web Services are down for the next 15-30 minutes. Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Wednesday, November 25, 2015 11:12 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SWANcom] Planned Web Services Outage Today from 1pm-1:30 Importance: High SWAN Member Library Staff - At 1pm this afternoon, we will experience a brief outage of Symphony Web Services while an installation is performed. The outage is expected to last between 15-30 minutes and will affect the following services: - Enterprise OPAC Hold and My Account functions - Enterprise Item Availability - Enterprise Ecommerce - BookMyne - MobileCirc A banner has also been posted to the Enterprise OPAC to inform our patrons of the outage. We will send an update via SWANcom as soon as the installation has concluded. Thank you for your patience. Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

1 0

Planned Web Services Outage Today from 1pm-1:30
by Steven Schlewitt 25 Nov '15

25 Nov '15

SWAN Member Library Staff - At 1pm this afternoon, we will experience a brief outage of Symphony Web Services while an installation is performed. The outage is expected to last between 15-30 minutes and will affect the following services: - Enterprise OPAC Hold and My Account functions - Enterprise Item Availability - Enterprise Ecommerce - BookMyne - MobileCirc A banner has also been posted to the Enterprise OPAC to inform our patrons of the outage. We will send an update via SWANcom as soon as the installation has concluded. Thank you for your patience. Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

1 0

SWAN Office Closed This Thursday - Friday
by susan.ricker＠railslibraries.info 23 Nov '15

23 Nov '15

From the SWAN Support Website: Happy holidays! In observance of Thanksgiving, the SWAN office will be closed this Thursday, November 26 - Friday, November 27, with staff resuming normal hours the following Monday. For system support or anything else, you can always email help(a)swanlibraries.net or call 1-866-940-4084. Or check out the SWAN Support page at https://support.swanlibraries.net/content/helpsupport-member-libraries for more information. Originally posted at: https://support.swanlibraries.net/news/2015-11-23/swan-office-closed-thursd…

1 0

*Resolved* Comprise/SAM PC Reservation Outage
by Steven Schlewitt 23 Nov '15

23 Nov '15

SWAN Member Library Staff: Issues relating to SAM PC Reservation should now be resolved. Should you continue to experience issues, please let us know - help(a)swanlibraries.net Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info http://support.swanlibraries.net -----Original Message----- From: swantech-bounces(a)list.swanlibraries.net [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Monday, November 23, 2015 10:04 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SwanTech] Comprise/SAM PC Reservation Outage SWAN Member Library Staff: Please be aware - we're currently working through some network configuration issues relating to the SAM PC Reservation service. We hope to have this issue resolved as quickly as possible. In the interim, please issue guest passes for SAM access when applicable. Thank you for your patience, Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info _______________________________________________ SwanTech mailing list SwanTech(a)list.swanlibraries.net http://list.railslibraries.info/cgi-bin/mailman/listinfo/swantech

1 0

SWAN Memo Regarding End of Versatile Contracted Arrangement
by Aaron Skog 23 Nov '15

23 Nov '15

Library Directors/Administrators & IT Staff: As of Monday morning, SWAN has ended our support contract with Versatile Computer Services, Inc. The Versatile team has made a positive contribution to SWAN's support and IT infrastructure for many years; however, to accommodate the ever-changing climate of the IT industry, SWAN Management, with consensus of the SWAN Board, agreed that it was in the best interest of the membership to part ways with Versatile. The attached memo outlines the direction SWAN will take with this change of service. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

1 0

2016 SWAN Membership Meeting Calendar Now Available
by Brande Overbey 23 Nov '15

23 Nov '15

Hello SWAN Membership: The 2016 Board Meeting Calendar (including Quarterly meetings) is now approved by the Board and available for you here: https://support.swanlibraries.net/system/files/Public/Staff/SWAN_Membership… Please note that, as mentioned at the last Committee of the Whole meeting, we do not have scheduled Committee meetings in 2016 but instead will call them only as needed. Let me know if you have any questions at all! Thank you, Brande Overbey SWAN Office Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5164 Fax: 630.734.5056 brande.overbey(a)railslibraries.info<mailto:brande.overbey@railslibraries.info> http://www.railslibraries.info

1 0

Updates from SWAN Bibliographic Services
by Karen Bar 20 Nov '15

20 Nov '15

+++ Please route to appropriate personnel +++ Graphic novels Beginning on December 1, 2015 all new bibliographic records for graphic novels added to the SWAN catalog will be created as individual monograph records. We will discontinue previous SWAN practice of using a monographic series record for the numbered series. Existing monographic series records will be closed out as we add the next title in the series. This decision was made by SWAN Bibliographic Services staff and SWAN OCLC Cataloging Libraries. In recent years, we have experienced challenges with the monographic series records both in acquisitions and cataloging. We believe this change will enhance the patron holds experience. Please make note that you will no longer add a subfield |z to the call number as there will be an individual record for each volume/title. Item Category 1 Large Type We have discovered that some Large Type items did not have Item Category 1 mapped to Large Type during the migration data mapping process. There are approximately 20,000 items that have Item Type Large Type and Item Category 1 Book. We will perform a global update to change these to Item Category 1 Large Type next week. Additional DISCARD User If you would like one additional DISCARD User for your library, please submit a ticket request to help(a)swanlibraries.net<mailto:help@swanlibraries.net> . We have received feedback from libraries that an additional DISCARD User might be helpful depending on local work flow. Items checked out to the additional DISCARD User will be processed for deletion with the monthly deletions on the 1st of each month. If you have any questions, please contact me. Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net

1 0

Enterprise Upgrade Status - COMPLETE
by susan.ricker＠railslibraries.info 19 Nov '15

19 Nov '15

From the SWAN Support Website: The overnight Enterprise catalog update was a success and is now complete. Throughout today, Thursday, November 19, SWAN staff will be monitoring the catalog to ensure quality and apply any corrections if needed. If you see experience any problems, please email help(a)swanlibraries.net to share a screengrab or description of the problem. We'll address your issue right away. Thank you for your patience during our upgrade; you can now enjoy features like: * *Improved search results* – Popular titles will appear with better relevancy * *Wording changes to drop-down search menus* – To navigate the catalog more intuitively * *New facet for eBook vendors OverDrive, 3M, and Baker & Taylor* – So patrons can see your favorite eBook provider or other preferences first Better labels for your favorite searches: * *All Libraries* searches all SWAN libraries and your library’s eBooks, which you can download directly from the catalog * *All Libraries (no eBooks)* searches all SWAN libraries and excludes eBooks * *Downloadable eBooks and eAudiobooks* searches your library’s downloadable collections; you can place holds and download titles directly from the catalog * *Library logos resized* – Part of the upgrade includes changes to cascading style sheets (CSS) files, which are website page controls in Enterprise 4.5 resulting in smaller library logos. * *NYTimes logo* - You may have noticed that several months ago we removed the NYTimes logo from the best seller lists on the front page. This logo for some reason links to a page for developers, not patrons, so we removed it. As part of the Enterprise 4.5 CSS changes, it is back, but we will work to remove it again on Thursday November 19. * *eResource Central* - Some of the changes to eResource Central, including renaming Digital Catalog to Downloadable eBooks and eAudiobooks, or the addition of the vendor facet may not be complete first thing in the morning on Thursday, November 19. These changes must be done one by one for each library, and our work may extend into your regular operating hours. This work will not require any downtime or otherwise impact the system. Access the "SWAN Enterprise 4.5 Release Notes" here to learn more about the upgrades, including: https://support.swanlibraries.net/system/files/Members%20Only/Enterprise/SW… [1] Originally posted at: https://support.swanlibraries.net/news/2015-11-19/enterprise-upgrade-status… [1] https://support.swanlibraries.net/system/files/Members%20Only/Enterprise/SW…

1 0