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Final Enterprise Survey
by Rebecca Malinowski 05 Nov '15

05 Nov '15

To All SWAN Library Staff: Thank you all for your continued participation in the Enterprise surveys. The last survey in this series, on ebooks and devices, is now open at https://support.swanlibraries.net/news/2015-11-04/enterprise-surveys This is the shortest survey yet, and should only take a couple of minutes to complete. We are still reviewing the results from last week's survey on facets, and will share them on the same page as soon as possible. Thank you again for your thoughtful comments. Rebecca Malinowski SWAN Special Projects Coordinator Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://www.railslibraries.info

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SWAN Committee of the Whole Meeting: Agenda for 11/10/15
by Brande Overbey 03 Nov '15

03 Nov '15

SWAN Member Libraries: The next SWAN Committee of the whole meeting agenda for Tuesday, November 10th at Burr Ridge can now be found here: https://support.swanlibraries.net/sites/default/files/meeting/2015-11-10/ag… We have quite a bit of content to share with you, including updates on the Enterprise Plan and details on our 2016 meeting calendar. We hope to see you next Tuesday! Brande Overbey SWAN Office Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5164 Fax: 630.734.5056 brande.overbey(a)railslibraries.info<mailto:brande.overbey@railslibraries.info> http://www.railslibraries.info

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**Resolved** WorkFlows Outage 11/2 - BACK ONLINE
by Steven Schlewitt 02 Nov '15

02 Nov '15

SWAN Member Library Staff: WorkFlows is back online and accessible, once again. The issue was related to a virtual snapshot that had unexpectedly initialized on the Symphony Production server. We do not anticipate further issues for the remainder of the day. Thank you for your patience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swantech-bounces(a)list.swanlibraries.net [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Monday, November 2, 2015 10:34 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SwanTech] WorkFlows Outage 11/2 - Please Use Offline Importance: High SWAN Member Library Staff: We are currently experiencing an outage of WorkFlows due to an issue on the Symphony server. Please continue in offline mode until further notice. We sincerely apologize for the inconvenience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net _______________________________________________ SwanTech mailing list SwanTech(a)list.swanlibraries.net<mailto:SwanTech@list.swanlibraries.net> http://list.railslibraries.info/cgi-bin/mailman/listinfo/swantech

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WorkFlows Outage 11/2 - Please Use Offline
by Steven Schlewitt 02 Nov '15

02 Nov '15

SWAN Member Library Staff: We are currently experiencing an outage of WorkFlows due to an issue on the Symphony server. Please continue in offline mode until further notice. We sincerely apologize for the inconvenience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

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Enterprise Facet Survey Reminder
by Aaron Skog 02 Nov '15

02 Nov '15

To All SWAN Library Staff: Thank you all for your continued feedback on Enterprise. We are continuing to learn a lot from library visits, hands on Enterprise discussions, and your comments to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. As part of our ongoing data cleanup to improve Enterprise, SWAN will be reconfiguring Item Category 1 and the related format facet in Enterprise. We are also considering adding new facets and changing the labels on the Include and Exclude buttons. Before we make any additional changes to Enterprise, we need your feedback. Please let us know which facets and specifically which format options would be most useful to you and your patrons by completing the survey at https://support.swanlibraries.net/news/2015-10-30/enterprise-surveys by Wednesday, November 4th at noon. All library staff are encouraged to submit a response, regardless of position or service area. Updating all 8 million items will be a big project, and we want to make sure we get it right. Thank you in advance for taking the time to share your opinions. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

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*Resolved* WorkFlows Temporarily Offline this morning (11/2)
by Steven Schlewitt 02 Nov '15

02 Nov '15

SWAN Member Library Staff: The hanging maintenance report has resolved and WorkFlows is again available for use. Please let us know if you notice any record abnormalities throughout the day that appear to be related. Thank you for your patience, Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info From: swantech-bounces(a)list.swanlibraries.net [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Monday, November 02, 2015 6:39 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SwanTech] *Important* WorkFlows Temporarily Offline this morning (11/2) Importance: High SWAN Member Library Staff: We're currently experiencing an issue with a hanging overnight maintenance report that would affect any cataloging. Until we're able to have that report cleared, we've temporarily halted the WorkFlows service, meaning you will be unable to login to WorkFlows until the issue is resolved. We hope to have this resolved as quickly as possible. In the meantime, please use offline circulation until further notice. Thank you, Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info _______________________________________________ SwanTech mailing list SwanTech(a)list.swanlibraries.net<mailto:SwanTech@list.swanlibraries.net> http://list.railslibraries.info/cgi-bin/mailman/listinfo/swantech

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*Important* WorkFlows Temporarily Offline this morning (11/2)
by Steven Schlewitt 02 Nov '15

02 Nov '15

SWAN Member Library Staff: We're currently experiencing an issue with a hanging overnight maintenance report that would affect any cataloging. Until we're able to have that report cleared, we've temporarily halted the WorkFlows service, meaning you will be unable to login to WorkFlows until the issue is resolved. We hope to have this resolved as quickly as possible. In the meantime, please use offline circulation until further notice. Thank you, Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

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Enterprise Survey Reminder
by Rebecca Malinowski 28 Oct '15

28 Oct '15

To All SWAN Library Staff: Thank you to everyone who have already completed Enterprise Surveys 1 and 2. Survey 2 on Search Fields is open until 12 noon today. You can access the survey at https://support.swanlibraries.net/news/2015-10-21/enterprise-surveys, or visit support.swanlibraries.net and view the pinned post at the top of the page. As a reminder, everyone is welcome to complete these surveys, regardless of position or service area. Survey 3 on Facets will open at noon today, and will be accessible in the same post. Rebecca Malinowski SWAN Special Projects Coordinator Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://www.railslibraries.info

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OCLC Resource Sharing for Illinois Libraries - Nov. 9 program
by Aaron Skog 27 Oct '15

27 Oct '15

On behalf of RAILS: Expanding Resource Sharing for Illinois Libraries with OCLC Resources On Monday, November 9, from 2:00 p.m. to 3:30 pm, OCLC staff will present OCLC Resource Sharing for Illinois Libraries at the RAILS Burr Ridge Service Center and via live streaming. This presentation will update library staff on OCLC's resource sharing products and OCLC staff will answer questions. This is an opportunity to learn more about the resources available to you right now as Illinois library system member to expand resource sharing for your library patrons. This update will include: * An overview of WorldCat Discovery and the Illinois Group Catalog, and review additional benefits of your library-specific Discovery URL for customization * WorldCat and FirstSearch Base Package database migration to WorldCat Discovery Services timeline and the importance of early adoption while services are running in parallel * Integration of WorldShare ILL and WorldCat Discovery to streamline work and support both reference and resource sharing in partnership * WorldShare Record manager and Collection manager as possible ways to help assist you with cataloging and e-resource management. You may register here: http://www.librarylearning.info/events/?eventID=21391 Please contact Amanda Musacchio, RAILS Resource Sharing Specialist, at 630-734-5118 or Amanda.musacchio(a)railslibraries.info with any questions. Jane Plass Associate Executive Director Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5129 Fax: 630.734.5050 jane.plass(a)railslibraries.info http://www.railslibraries.info

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Circulation staff --- new feature--- SMS Message
by Kate Boyle 26 Oct '15

26 Oct '15

+++Please route to appropriate personnel +++ Today at the Circulation Managers workshop SWAN announced a new Workflows feature ---SMS Message. With SMS Message staff can send a message to an individual patron that has opted-in to SMS Messaging and the SMS Manual Message in particular. This feature should prove to be handy when a patron has left something at the Circ desk or if you have a short message to send to them. You might want to test this feature out at your library by having a staff member opt-in and then sent them a quick test message. Enjoy. Any questions, please contact Member Services by opening a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> or calling us at 630-734-5153. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

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