SWANcom

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3035 discussions

by Rebecca Malinowski

The issue with ICN is also affecting our web services connection to Enterprise. This means that while users that do not use ICN as their ISP (such as libraries on Comcast or users accessing the catalog from home) are able to connect to Enterprise, they will not be able to log in, place holds, or see item statuses. We will send an update when possible. Rebecca Malinowski SWAN Special Projects Coordinator Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://www.railslibraries.info From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Edlyn LeFevour Sent: Thursday, August 27, 2015 2:13 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] ENTERPRISE TROUBLE The Enterprise catalog appears to be experiencing intermittent access problems. We are working with SirsiDynix to correct the issue. Problems seem to be related to the ISP. Libraries with ICN or Morenet will experience these issues. Other SD customers are reporting these issues, also. Edlyn LeFevour SWAN Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5161 Fax: 630.734.5056 edlyn.lefevour(a)railslibraries.info<mailto:edlyn.lefevour@railslibraries.info> http://support.swanlibraries.net

10 years, 5 months

ENTERPRISE TROUBLE

by Edlyn LeFevour

The Enterprise catalog appears to be experiencing intermittent access problems. We are working with SirsiDynix to correct the issue. Problems seem to be related to the ISP. Libraries with ICN or Morenet will experience these issues. Other SD customers are reporting these issues, also. Edlyn LeFevour SWAN Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5161 Fax: 630.734.5056 edlyn.lefevour(a)railslibraries.info<mailto:edlyn.lefevour@railslibraries.info> http://support.swanlibraries.net

10 years, 5 months

*Resolved* WorkFlows Reports Error "User ID must contain at least two digits"

by Steven Schlewitt

The issue with the WorkFlows reports module is now resolved. All previously scheduled and new reports will run as expected. Thanks again for your patience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Wednesday, August 26, 2015 10:06 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] WorkFlows Reports Error "User ID must contain at least two digits" Importance: High SWAN Member Library Staff: We have a case open and are currently investigating an issue with the Symphony WorkFlows Reports module where access to reports result in the error "User ID must contain at least two digits". This issue currently only affects the Reports module. We will provide updates via SWANcom as soon as additional information is available. Thank you for your patience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

10 years, 5 months

WorkFlows Reports Error "User ID must contain at least two digits"

by Steven Schlewitt

SWAN Member Library Staff: We have a case open and are currently investigating an issue with the Symphony WorkFlows Reports module where access to reports result in the error "User ID must contain at least two digits". This issue currently only affects the Reports module. We will provide updates via SWANcom as soon as additional information is available. Thank you for your patience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

10 years, 5 months

Thomas Ford Memorial Library

by Sandy Frank

The Thomas Ford Memorial Library will be closed Friday, 8/28/15 for a staff in-service Sandy Frank Thomas Ford Memorial Library

10 years, 5 months

Woodridge Library Closing

by Woodridge Public Library

The Woodridge Library will be closed Friday, 8/28/15 for staff in-service. Woodridge Public Library 3 Plaza Drive Woodridge IL 60517 P630-964-7899 F630-964-0175

10 years, 5 months

SWAN SD Report workshop on August 24th --- register now

by Kate Boyle

If you are looking for something fun to do on Monday morning, look no further ---- There are still spaces available for the SWAN SD Reports workshop being presented on Monday, August 24th (9:30 am - Noon). If you are interested in attending, please register here: http://www.librarylearning.info/admin/roster.aspx?eventID=21036 Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

10 years, 5 months

La Grange Public Library Closed Fri. 8/21 for Staff Training

by Jeannie Dilger

La Grange Public Library will be closed Friday, 8/21 for staff training. [LGPL logo_signature final] Jeannie Dilger Library Director Illinois Library Association Past-President La Grange Public Library 10 West Cossitt Avenue La Grange, Illinois 60525 lagrangelibrary.org tel 708.215.3200 ext. 273 fax 708.352.1620 dilgerj(a)lagrangelibrary.org<mailto:dilgerj@lagrangelibrary.org>

10 years, 5 months

ILLINET ILL Traffic Survey

by Kate Boyle

The State Library has recently announced that the FY'15 ILLINET Interlibrary Loan Traffic Survey is now available. This survey is designed to collect your Interlibrary Loan and Reciprocal Borrowing activity for the period of July 2014 - June 2015. I have attached a memo that explains how to pull together these numbers by combining your III Millennium statistical reports with the new SirsiDynix reports. The deadline for this report is Feb. 29th, 2016, but I thought it best to get this information out to everyone while we still are familiar with the Millennium statistical reports. If you should have any questions, don't hesitate to call (630-734-5153) or open a ticket (help(a)swanlibraries.net<mailto:help@swanlibraries.net>). Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

10 years, 5 months

RESOLVED eRC Missing Collections

by Rebecca Malinowski

To All SWAN Libraries: At this time, all libraries should have complete collections in Enterprise. Thank you for your patience. Please continue to report any discrepancies between your content with vendors and your content in Enterprise to help(a)swanlibraries.net. Thank you. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Ian Nosek Sent: Monday, August 17, 2015 4:45 PM To: swancom(a)list.swanlibraries.net Subject: Re: [SWANcom] eRC Missing Collections To All SWAN Libraries: eRC issues have been resolved for Calumet City (CCS), Evergreen Park (EVS), Prairie Trails (PTS) and Thomas Ford (TFS). Schiller Park (SPS) still has an outstanding eRC issue. Rebecca Malinowski will follow up with more detail in the morning. Ian Nosek SWAN System Administrator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5120 Fax: 630.734.5056 ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Rebecca Malinowski Sent: Friday, August 14, 2015 3:11 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] eRC Missing Collections To All SWAN Libraries: In monitoring eRC collections, I have identified five libraries that are missing an Overdrive collection. This appears to be unrelated to the issue earlier this week. The issue that started last week and has been resolved involved collections not syncing properly between the admin module and Enterprise profile. In this case, the collections do not appear at all in the admin module. SirsiDynix must reestablish the collection. I am also pressing SirsiDynix to identify a reason that these collection would drop from an institution. The affected libraries are: * Calumet City (CCS) - missing Overdrive Default collection (Media on Demand) * Evergreen Park (EVS) - missing Overdrive Default collection (Media on Demand) * Prairie Trails (PTS) - missing Overdrive Advantage collection (My Media Mall) * Schiller Park (SPS) - missing Overdrive Advantage collection (Media on Demand) * Thomas Ford (TFS) - missing Overdrive Advantage collection (Media on Demand) To all libraries with digital content: please check your Enterprise profiles and compare the counts of digital content to the counts in your collections with vendors. To confirm your collection's presence in your profile: * Navigate to your library's public profile (catalog.swanlibraries.net/xxx where xxx is your three letter code) * Select "Digital Catalog" from the search target box (first drop down) * Click Search without entering search terms to see a complete list of your digital content. You will see the total count for all vendors at the top of your results (# results found), as well as counts by Electronic Format in the first facet on the left side of the screen. If your Enterprise profile counts seem significantly lower than the number of titles you have access to directly through Overdrive, Axis 360, 3M, or Recorded Books, please submit a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Counts may vary slightly due to the syncing process (for example, titles ordered yesterday may not be in Enterprise today). Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net

10 years, 5 months

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