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*Planned Outage* on 7/8 at 9pm - Enterprise eCommerce (Fines/Bills Payment)

by Steven Schlewitt

SWAN Member Library Staff: This Wednesday, July 8th, at 9pm, the Enterprise OPAC eCommerce payment service will be offline for a planned outage and system maintenance. During that time, the payment service will be disabled for patrons to avoid any lost/failed transactions. This outage will not affect any other functions of the Enterprise OPAC or Symphony WorkFlows. We will re-enable the service following a successful conclusion of our maintenance. We hope for this process to take no longer than 1-2 hours. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

9 years, 10 months

4th of July holiday reminder

by Kate Boyle

Just a quick reminder regarding holiday closings: SWAN is closed on Friday, July 3rd RAILS is closed on Friday, July 3rd SWAN libraries will receive delivery as usual Thursday night/Friday morning - there will be no delivery on Friday night/Saturday morning. On Friday July 3rd, if you should need to contact SWAN, please open a ticket by sending an email to help(a)swanlibraries.net<mailto:help@swanlibraries.net> or call 630-734-5153. Unique Integrated Communications will be providing phone coverage as they do every weekend. If an emergency should arise, they know how to reach us. Everyone have a wonderful 4th, it looks like the weather is going to be fine for the fireworks! Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

9 years, 10 months

SWAN SD Pre-Cat workshops

by Karen Bar

+++ Please route to appropriate personnel +++ These workshops will be presented by SWAN Bibliographic Services Team and will cover the basics of creating Pre-Cats in SirsiDynix WorkFlows. Who should attend this workshop? Any library staff new to their position or any newly hired employees that are involved in the creation of pre-cat records. Any library staff who might feel that they would benefit from a refresher course for creating pre-cat records in SD WorkFlows. SWAN SD Pre-Cat Training will be offered: Thursday, July 30th 9:30 -11:30 http://www.librarylearning.info/events/?eventID=20753 Friday, August 7th 9:30 -11:30 http://www.librarylearning.info/events/?eventID=20754 Tuesday, August 18th 1:00 -3:00 http://www.librarylearning.info/events/?eventID=20755 We look forward to seeing you. If you have any questions, please contact Karen Bar at 630.734.5138 or karen.bar(a)railslibraries.info<aren.bar(a)railslibraries.info> Karen Bar SWAN Bibliographic Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://www.railslibraries.info

9 years, 10 months

two more SWAN SD Reports workshops added to calendar

by Kate Boyle

+++ Please route to appropriate personnel +++ This morning I have added two more SD Reports workshops. Registration is open now for either workshop. If you are waitlisted for one of the other two SD Report workshops, I would suggest that you might want to register for one of the two new offerings before canceling your waitlist registration for the other. New workshop offerings: SWAN SD reports Monday, August 10th 9:30 -noon http://www.librarylearning.info/events/?eventID=20746 SWAN SD reports Monday, August 17th 9:30 - noon http://www.librarylearning.info/events/?eventID=20748 Upcoming Users Group meetings: There are still a few seats available for the SWAN Circ Users Group meeting on Thursday, July 23rd . http://www.librarylearning.info/events/?eventID=20523 Also, there is still room in the Serials Users Group meeting on Tuesday, July 14 http://www.librarylearning.info/events/?eventID=20585 And there is still room in the Acquisitions users Group meeting on Tuesday, July 14th http://www.librarylearning.info/admin/event_details.aspx?eventID=20586 The Cataloging Users Group meeting on July 14th is full. And don't forget our GUTS training (Everything you want to know about the inner workings of Symphony ). There is room in all of the workshops: July 29th<http://www.librarylearning.info/events/?eventID=20515>, July 30th<http://www.librarylearning.info/events/?eventID=20516>, Aug. 3rd<http://www.librarylearning.info/events/?eventID=20517> , Aug. 4th<http://www.librarylearning.info/events/?eventID=20518>, and the Webinar on Aug 6th<http://www.librarylearning.info/events/?eventID=20519> We look forward to seeing all of you. I you should have any questions, please contact SWAN Member Services at 630-734-5153. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

9 years, 10 months

*Concluded* SWAN Network Outage Planned: 6/29 (Today)

by Steven Schlewitt

SWAN Member Library & Information Technology Staff: All network troubleshooting has concluded successfully and no further downtime is anticipated. Thank you again for your patience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swantech-bounces(a)list.swanlibraries.net [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Monday, June 29, 2015 9:03 PM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net; swancirc(a)list.swanlibraries.net Subject: [SwanTech] *Reminder* SWAN Network Outage Planned: 6/29 (Today) at 9:15pm Just a reminder - our temporary network outage is planned to begin in just a few minutes. At that time, WorkFlows and the Enterprise OPAC may be unavailable for extended periods of time. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swantech-bounces(a)list.swanlibraries.net<mailto:swantech-bounces@list.swanlibraries.net> [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Monday, June 29, 2015 3:27 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>; swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net>; swancirc(a)list.swanlibraries.net<mailto:swancirc@list.swanlibraries.net> Subject: [SwanTech] Upcoming SWAN Network Outage Planned: 6/29 (Today) at 9:15pm SWAN Member Library & Information Technology Staff: To further investigate the issues experienced earlier today, SWAN IT has a network outage planned for 9:15pm this evening. This outage will temporarily affect access to the Symphony WorkFlows client and some functions of the Enterprise OPAC. We will send additional SWANcoms during that outage as an update of our progress, but we anticipate the outage should last no longer than an hour or two. Thank you again for your patience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swantech-bounces(a)list.swanlibraries.net<mailto:swantech-bounces@list.swanlibraries.net> [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Rebecca Malinowski Sent: Monday, June 29, 2015 12:19 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>; swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net>; swancirc(a)list.swanlibraries.net<mailto:swancirc@list.swanlibraries.net> Subject: [SwanTech] Update: ***Symphony Outage*** To All Library Staff: Symphony is now back online, and you may resume regular circulation. Please log out of Workflows offline mode and log back into Workflows, being sure to uncheck "operate in offline mode" and using your regular credentials. Your offline files will upload to the server automatically, and SWAN will process them centrally. Additional maintenance will take place this evening after library operating hours, and an update will be sent when that work is complete. We apologize for the inconvenience to you and your patrons and thank you for your patience this morning. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net From: Rebecca Malinowski Sent: Monday, June 29, 2015 11:18 AM To: 'swancom(a)list.swanlibraries.net'; 'swantech(a)list.swanlibraries.net'; 'swancirc(a)list.swanlibraries.net' Subject: Update: ***Symphony Outage*** To all library staff: SWAN staff are continuing to troubleshoot the outage. Please operate in Offline Mode until we are able to restore service. As a reminder, offline documentation is available at https://support.swanlibraries.net/system/files/Members%20Only/SWANTech/Work… In brief, open Workflows, being sure the "Operate In Offline Mode" and "Show This Window On Next Startup" boxes are both checked. In offline session settings, set user access to OFFLINE. Thank you for your continued patience. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net From: Rebecca Malinowski Sent: Monday, June 29, 2015 10:54 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>; swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net>; swancirc(a)list.swanlibraries.net<mailto:swancirc@list.swanlibraries.net> Subject: ***Symphony Outage*** To all library staff: We are experiencing a temporary outage with Symphony. This interruption of service effects Workflows and Enterprise. While you can still search Enterprise, you will not be able to log in or place holds, and availability information will not be available. We are aware of the issue and working to resolve it as quickly as possible. We will send an update as soon as one becomes available. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net _______________________________________________ SwanTech mailing list SwanTech(a)list.swanlibraries.net<mailto:SwanTech@list.swanlibraries.net> http://list.railslibraries.info/cgi-bin/mailman/listinfo/swantech _______________________________________________ SwanTech mailing list SwanTech(a)list.swanlibraries.net<mailto:SwanTech@list.swanlibraries.net> http://list.railslibraries.info/cgi-bin/mailman/listinfo/swantech _______________________________________________ SwanTech mailing list SwanTech(a)list.swanlibraries.net<mailto:SwanTech@list.swanlibraries.net> http://list.railslibraries.info/cgi-bin/mailman/listinfo/swantech

9 years, 10 months

*Reminder* SWAN Network Outage Planned: 6/29 (Today) at 9:15pm

by Steven Schlewitt

Just a reminder - our temporary network outage is planned to begin in just a few minutes. At that time, WorkFlows and the Enterprise OPAC may be unavailable for extended periods of time. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swantech-bounces(a)list.swanlibraries.net [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Monday, June 29, 2015 3:27 PM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net; swancirc(a)list.swanlibraries.net Subject: [SwanTech] Upcoming SWAN Network Outage Planned: 6/29 (Today) at 9:15pm SWAN Member Library & Information Technology Staff: To further investigate the issues experienced earlier today, SWAN IT has a network outage planned for 9:15pm this evening. This outage will temporarily affect access to the Symphony WorkFlows client and some functions of the Enterprise OPAC. We will send additional SWANcoms during that outage as an update of our progress, but we anticipate the outage should last no longer than an hour or two. Thank you again for your patience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swantech-bounces(a)list.swanlibraries.net<mailto:swantech-bounces@list.swanlibraries.net> [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Rebecca Malinowski Sent: Monday, June 29, 2015 12:19 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>; swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net>; swancirc(a)list.swanlibraries.net<mailto:swancirc@list.swanlibraries.net> Subject: [SwanTech] Update: ***Symphony Outage*** To All Library Staff: Symphony is now back online, and you may resume regular circulation. Please log out of Workflows offline mode and log back into Workflows, being sure to uncheck "operate in offline mode" and using your regular credentials. Your offline files will upload to the server automatically, and SWAN will process them centrally. Additional maintenance will take place this evening after library operating hours, and an update will be sent when that work is complete. We apologize for the inconvenience to you and your patrons and thank you for your patience this morning. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net From: Rebecca Malinowski Sent: Monday, June 29, 2015 11:18 AM To: 'swancom(a)list.swanlibraries.net'; 'swantech(a)list.swanlibraries.net'; 'swancirc(a)list.swanlibraries.net' Subject: Update: ***Symphony Outage*** To all library staff: SWAN staff are continuing to troubleshoot the outage. Please operate in Offline Mode until we are able to restore service. As a reminder, offline documentation is available at https://support.swanlibraries.net/system/files/Members%20Only/SWANTech/Work… In brief, open Workflows, being sure the "Operate In Offline Mode" and "Show This Window On Next Startup" boxes are both checked. In offline session settings, set user access to OFFLINE. Thank you for your continued patience. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net From: Rebecca Malinowski Sent: Monday, June 29, 2015 10:54 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>; swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net>; swancirc(a)list.swanlibraries.net<mailto:swancirc@list.swanlibraries.net> Subject: ***Symphony Outage*** To all library staff: We are experiencing a temporary outage with Symphony. This interruption of service effects Workflows and Enterprise. While you can still search Enterprise, you will not be able to log in or place holds, and availability information will not be available. We are aware of the issue and working to resolve it as quickly as possible. We will send an update as soon as one becomes available. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net _______________________________________________ SwanTech mailing list SwanTech(a)list.swanlibraries.net<mailto:SwanTech@list.swanlibraries.net> http://list.railslibraries.info/cgi-bin/mailman/listinfo/swantech _______________________________________________ SwanTech mailing list SwanTech(a)list.swanlibraries.net<mailto:SwanTech@list.swanlibraries.net> http://list.railslibraries.info/cgi-bin/mailman/listinfo/swantech

9 years, 10 months

Upcoming SWAN Network Outage Planned: 6/29 (Today) at 9:15pm

by Steven Schlewitt

SWAN Member Library & Information Technology Staff: To further investigate the issues experienced earlier today, SWAN IT has a network outage planned for 9:15pm this evening. This outage will temporarily affect access to the Symphony WorkFlows client and some functions of the Enterprise OPAC. We will send additional SWANcoms during that outage as an update of our progress, but we anticipate the outage should last no longer than an hour or two. Thank you again for your patience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swantech-bounces(a)list.swanlibraries.net [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Rebecca Malinowski Sent: Monday, June 29, 2015 12:19 PM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net; swancirc(a)list.swanlibraries.net Subject: [SwanTech] Update: ***Symphony Outage*** To All Library Staff: Symphony is now back online, and you may resume regular circulation. Please log out of Workflows offline mode and log back into Workflows, being sure to uncheck "operate in offline mode" and using your regular credentials. Your offline files will upload to the server automatically, and SWAN will process them centrally. Additional maintenance will take place this evening after library operating hours, and an update will be sent when that work is complete. We apologize for the inconvenience to you and your patrons and thank you for your patience this morning. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net From: Rebecca Malinowski Sent: Monday, June 29, 2015 11:18 AM To: 'swancom(a)list.swanlibraries.net'; 'swantech(a)list.swanlibraries.net'; 'swancirc(a)list.swanlibraries.net' Subject: Update: ***Symphony Outage*** To all library staff: SWAN staff are continuing to troubleshoot the outage. Please operate in Offline Mode until we are able to restore service. As a reminder, offline documentation is available at https://support.swanlibraries.net/system/files/Members%20Only/SWANTech/Work… In brief, open Workflows, being sure the "Operate In Offline Mode" and "Show This Window On Next Startup" boxes are both checked. In offline session settings, set user access to OFFLINE. Thank you for your continued patience. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net From: Rebecca Malinowski Sent: Monday, June 29, 2015 10:54 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>; swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net>; swancirc(a)list.swanlibraries.net<mailto:swancirc@list.swanlibraries.net> Subject: ***Symphony Outage*** To all library staff: We are experiencing a temporary outage with Symphony. This interruption of service effects Workflows and Enterprise. While you can still search Enterprise, you will not be able to log in or place holds, and availability information will not be available. We are aware of the issue and working to resolve it as quickly as possible. We will send an update as soon as one becomes available. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net _______________________________________________ SwanTech mailing list SwanTech(a)list.swanlibraries.net<mailto:SwanTech@list.swanlibraries.net> http://list.railslibraries.info/cgi-bin/mailman/listinfo/swantech

9 years, 10 months

Update: ***Symphony Outage***

by Rebecca Malinowski

To All Library Staff: Symphony is now back online, and you may resume regular circulation. Please log out of Workflows offline mode and log back into Workflows, being sure to uncheck "operate in offline mode" and using your regular credentials. Your offline files will upload to the server automatically, and SWAN will process them centrally. Additional maintenance will take place this evening after library operating hours, and an update will be sent when that work is complete. We apologize for the inconvenience to you and your patrons and thank you for your patience this morning. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net From: Rebecca Malinowski Sent: Monday, June 29, 2015 11:18 AM To: 'swancom(a)list.swanlibraries.net'; 'swantech(a)list.swanlibraries.net'; 'swancirc(a)list.swanlibraries.net' Subject: Update: ***Symphony Outage*** To all library staff: SWAN staff are continuing to troubleshoot the outage. Please operate in Offline Mode until we are able to restore service. As a reminder, offline documentation is available at https://support.swanlibraries.net/system/files/Members%20Only/SWANTech/Work… In brief, open Workflows, being sure the "Operate In Offline Mode" and "Show This Window On Next Startup" boxes are both checked. In offline session settings, set user access to OFFLINE. Thank you for your continued patience. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net From: Rebecca Malinowski Sent: Monday, June 29, 2015 10:54 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>; swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net>; swancirc(a)list.swanlibraries.net<mailto:swancirc@list.swanlibraries.net> Subject: ***Symphony Outage*** To all library staff: We are experiencing a temporary outage with Symphony. This interruption of service effects Workflows and Enterprise. While you can still search Enterprise, you will not be able to log in or place holds, and availability information will not be available. We are aware of the issue and working to resolve it as quickly as possible. We will send an update as soon as one becomes available. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net

9 years, 10 months

Update: ***Symphony Outage***

by Rebecca Malinowski

To all library staff: SWAN staff are continuing to troubleshoot the outage. Please operate in Offline Mode until we are able to restore service. As a reminder, offline documentation is available at https://support.swanlibraries.net/system/files/Members%20Only/SWANTech/Work… In brief, open Workflows, being sure the "Operate In Offline Mode" and "Show This Window On Next Startup" boxes are both checked. In offline session settings, set user access to OFFLINE. Thank you for your continued patience. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net From: Rebecca Malinowski Sent: Monday, June 29, 2015 10:54 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net; swancirc(a)list.swanlibraries.net Subject: ***Symphony Outage*** To all library staff: We are experiencing a temporary outage with Symphony. This interruption of service effects Workflows and Enterprise. While you can still search Enterprise, you will not be able to log in or place holds, and availability information will not be available. We are aware of the issue and working to resolve it as quickly as possible. We will send an update as soon as one becomes available. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net

9 years, 10 months

***Symphony Outage***

by Rebecca Malinowski

To all library staff: We are experiencing a temporary outage with Symphony. This interruption of service effects Workflows and Enterprise. While you can still search Enterprise, you will not be able to log in or place holds, and availability information will not be available. We are aware of the issue and working to resolve it as quickly as possible. We will send an update as soon as one becomes available. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net

9 years, 10 months

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