To All SWAN Library Staff:
Many libraries reported issues with renewing items or cancelling holds in My Account on Apple iOS mobile devices. SWAN has added a custom script to Enterprise which has resolved the issue. If you or your patrons continue to experience issues, please report them to help(a)swanlibraries.net<mailto:help@swanlibraries.net>.
Rebecca Malinowski
SWAN Special Projects Coordinator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5157
Fax: 630.734.5056
rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info>
http://support.swanlibraries.net
To SWAN Library Staff:
eRead libraries may be familiar with the changes Baker and Taylor has recently made to Axis 360. The BLIO format is no longer in use by Axis 360, which appears to be causing an issue with Enterprise downloads via eRC. Users are still able to select Blio as a format from within Enterprise, but are unable to download or return the item from Enterprise or the Axis 360 app. This issue affects all SirsiDynix customers using eResource Central with Axis 360.
I've been in touch with the eRead team, who are checking in with Baker and Taylor. We also have a case open with SirsiDynix. We will send an update on an expected resolution when we have more information.
Rebecca Malinowski
SWAN Special Projects Coordinator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5157
Fax: 630.734.5056
rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info>
http://support.swanlibraries.net
To SWAN Library Staff:
As outlined during the September Quarterly, SWAN is undertaking a six-part plan to improve the Enterprise experience for library staff and patrons.
1. Improve the Search Relevancy and Sorting
2. Visit Libraries on an Enterprise "Listening Tour"
3. Improve Enterprise Search Facets by Reorganizing Bibliographic & Item Data
4. Library Staff Engagement: "Tips & Tricks" Forums on Enterprise Searching
5. Conduct an Online Membership Survey to Assist with Enterprise Improvements & Upcoming Projects
6. Conduct a User Experience Study with Library Patrons
You can read more about the plan and the progress in each area at https://support.swanlibraries.net/news/2015-09-21/enterprise-update
Registration is now open for the first round of Tips and Tricks forums on Enterprise searching. Read more and register on L2 http://www.librarylearning.info/tags/?SWAN+Enterprise Due to the hands on nature of these sessions, we ask that registration be limited to one person per library for these initial sessions. We plan to offer additional opportunities to participate in the coming months.
Please send questions and additional comments to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you.
Rebecca Malinowski
SWAN Special Projects Coordinator
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5157
Fax: 630.734.5056
rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info>
http://www.railslibraries.info
Everyone -
It is the time of year when we begin the election process for the SWAN Circulation Advisory Committee. The Committee is composed of 11 representatives from SWAN libraries and chaired by myself and Renee Clanton. This year we have 6 people whose terms are up in November.
The election process is very simple. Any Circulation Manager/Supervisor or a person with oversight of the Circulation department may throw their hat in the ring (self-nominate). Everyone that submits a self-nomination form is included on the election ballot. All we ask is that you submit a few words in support of your nomination, basically why you want to serve on the Committee and what you see as your contribution to the Committee (what you bring to the table). Your statement in support of your self-nomination will be shared in the election ballot. All this is done using a survey. It only takes a few minutes to self-nominate.
Things you need to know about the SWAN Circ Advisory Committee : we meet 6 times a year (every two months), we publish our agenda a week before our meetings, are meetings are open to all, we are currently working on a revision to the SWAN Circulation Policy and discussing future training initiatives along with other Circulation topics.
The current Committee members with terms ending in 2015 are : Sheila Adams (GWS), Julie Lombardo (WRS), Cindy Maiello-Gluecklich (MPS), Samantha Millsap (HKS), Debbie Sheehan (INS), and Peggy Tomzik (ESS). These individuals may or may not choose to run again.
The self-nomination form will be open on Monday, September 21st. It will be available here: https://fs8.formsite.com/SWANServices/Circ-Adv-Nomination-15/index.html
Please consider joining the Committee. We would love to hear from fresh voices with new insights and perspectives.
Kate Boyle
SWAN Member Services Manager
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info>
http://www.railslibraries.info
SWAN Member Libraries and Information Technology Staff:
We hope you'll join us at the upcoming SWANTech online webinar on Thursday, September 24th at 10am. This SWANTech will be hosted online only, but covered topics and documentation will be made available on our support site shortly afterward for those unable to attend.
On this meeting agenda, the following topics are slated for discussion...
1. IT Update
a. Downtime & System Report
2. Project Update
b. SVA
c. MobileCirc
d. E-Commerce, ProPay Swipes
3. Live Demo
e. AutoHotKey Macro Software
4. SWANTech IT Tips
5. Library Projects
6. Open Forum, Questions & Discussion
If you plan on attending the meeting, please be sure to register on L2. The webinar meeting link is also found in the L2 calendar event below.
http://www.librarylearning.info/events/?eventID=20614
Steven Schlewitt
SWAN IT Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://support.swanlibraries.net
SWAN Member Library Staff:
During the previous Enterprise outage on Sunday afternoon, SirsiDynix support was able to identify a specific issue affecting our Enterprise OPAC server that appeared to be the reason for our recent instability. Their support team resolved this issue at the time, and it seems our Enterprise OPAC services are fully restored and have been stable ever since.
We'll continue to monitor these services for instability, but I believe all recent issues with the Enterprise OPAC are now resolved.
Thank you again for your patience while we worked through these issues.
Steven Schlewitt
SWAN IT Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://support.swanlibraries.net
Power has been restored to Midlothian Public Library.
Edlyn LeFevour
SWAN Support Analyst
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5161
Fax: 630.734.5056
edlyn.lefevour(a)railslibraries.info<mailto:edlyn.lefevour@railslibraries.info>
http://support.swanlibraries.net
Midlothian Public Library is currently experiencing a power outage. They have an estimate of power being restored by 4:00 pm.
Edlyn LeFevour
SWAN Support Analyst
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5161
Fax: 630.734.5056
edlyn.lefevour(a)railslibraries.info<mailto:edlyn.lefevour@railslibraries.info>
http://support.swanlibraries.net
SWAN member library staff:
There was a momentary Enterprise service interruption this afternoon from 1:38-2:05PM.
All Enterprise function has been restored and SirsiDynox support is continuing to investigate the root cause of these outages.
We will update when more information becomes available.
Thank you for your patience.
Ian Nosek
SWAN System Administrator
125 Tower Drive<x-apple-data-detectors://0/1>
Burr Ridge, IL 60527<x-apple-data-detectors://0/1>
Phone: 630.734.5120<tel:630.734.5120>
Fax: 630.734.5056<tel:630.734.5056>
ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info>
http://support.swanlibraries.net<http://support.swanlibraries.net/>
