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Circulation staff --- new feature--- SMS Message

by Kate Boyle

+++Please route to appropriate personnel +++ Today at the Circulation Managers workshop SWAN announced a new Workflows feature ---SMS Message. With SMS Message staff can send a message to an individual patron that has opted-in to SMS Messaging and the SMS Manual Message in particular. This feature should prove to be handy when a patron has left something at the Circ desk or if you have a short message to send to them. You might want to test this feature out at your library by having a staff member opt-in and then sent them a quick test message. Enjoy. Any questions, please contact Member Services by opening a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> or calling us at 630-734-5153. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

10 years, 6 months

Circulation ----New Helper available in Modify User Wizard

by Kate Boyle

+++Please route to appropriate personnel +++ Circulation Managers we are pleased to announce another helper that we can turn on by request for your library. The User Manager ID helper allows a library to quickly and efficiently update User IDs in Modify User. Please see the attached document to see if this helper would be of assistance at your library. Circulation Managers, please open a ticket to request that we add this helper in the Modify User Wizard. We will be demonstrating this Helper along with a number of other Properties that we can enable for your library at the upcoming SWAN Circulation Manager workshops. http://www.librarylearning.info/tags/?SWAN+Circ+Managers Hope to see you there. If you should have any questions, don't hesitate to call for clarification 630-734-5153. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

10 years, 6 months

Second Enterprise Survey Now Open

by Rebecca Malinowski

To All SWAN Library Staff: Thank you for your participation in the first brief Enterprise survey. We collected over 300 responses! The second survey in the series covers search fields, and is now open at support.swanlibraries.net. This survey will be open until Wednesday, October 28th. The first survey is now closed, and results are available at support.swanlibraries.net. Rebecca Malinowski SWAN Special Projects Coordinator Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info http://www.railslibraries.info

10 years, 6 months

Hold Pickup Notices

by Kate Boyle

+++ Please route to appropriate personnel +++ Everyone - I hopes of curtailing the number of patrons reporting they have not received their emailed hold pickup notices, SWAN has made two changes to the email pickup notice process today. Starting tomorrow, we will be running email hold pickup notices 5 times a day, instead of twice. This is to hopefully eliminate huge mailings that might be resulting in the emails being dumped as spam by the patron's email service. Hold pickup notices will now be run at 9 AM, Noon, 3 PM, 6 PM, and 9 PM. I have updated the message in the hold pickup notice. The Subject line now reads "Library Hold Notice" and the message now reads -"The item you requested is available for pickup at the Library. Please visit the library within the next 7 days to pick up your item. Thank you." Starting tomorrow we will begin running a second email notice. This notice is sent as a reminder to notify patrons when their hold has been on the hold shelf for four days. This will run every day at 5 PM. Hopefully, those commuters that read their email on the train will get a timely reminder to stop by the library on their way home. The Subject line now reads "Library Holds Notice" and the message reads -"The item you requested is available for pickup at the Library for three more days. If you are unable to pick up the item by then, your hold will be automatically cancelled at that time. Thank you." I hope with this tweaking to the process, we will have more happy patrons. If you should have any questions, send in a ticket (help(a)swanlibraries.net<mailto:help@swanlibraries.net>) or give me a call (630-734-5162). Happy weekend. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

10 years, 6 months

SWAN Circ Advisory Election Results

by Kate Boyle

The election is now closed, and I am pleased to announce the six recently elected members of the SWAN Circulation Advisory Committee. They are: Cindy Maiello Gluecklich, MPS Sandra Leyva, AMS Julie Lombardo, WRS Debbie Sheehan, INS Peggy Tomzik, ESS Crystal Vela, BYS Congratulations to all who participated in the process. We had 13 fantastic people offer their time to serve. And 49 of the SWAN libraries submitted a ballot. The next SWAN Circ Advisory meeting is Nov. 18th, 9:30 AM in the RAILS meeting room. Hope to see any and all of the interested parties there. Have a great weekend. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

10 years, 6 months

SWAN Circ Advisory Committee Election ballot closes at Noon tomorrow

by Kate Boyle

Everyone - Just a quick reminder that the election ballot for the SWAN Circ Advisory Committee closes tomorrow at Noon. We ask that there is only one ballot cast per library, and recommend that it is cast by the Circulation Manager/ Supervisor. You will find the election ballot here: https://fs8.formsite.com/SWANServices/SWAN-Circ-Election-2015/index.html. Over 40 libraries have already voted, if you haven't had the time yet you have just 27 hours left. Seriously, thank you to all who have voted. I 'll probably have the election results ready to send out tomorrow afternoon. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

10 years, 7 months

5 Minute Enterprise Survey

by Rebecca Malinowski

To All SWAN Library Staff: Please complete the short survey on Enterprise Search Targets and Limits at support.swanlibraries.net<https://support.swanlibraries.net/news/2015-10-14/enterprise-surveys> by Wednesday, October 21st at noon. This is the first in a series of 4 surveys about Enterprise. Each should take five minutes or less. We encourage all library staff, regardless of service area or position to complete these surveys. Surveys will open and close on Wednesdays. Today's survey will be open until Wednesday, October 21st. It will close at noon, at which time the next in the series will be released. The information we gather in these surveys will be used with information gathered through library visits, help tickets, and user testing to help improve the Enterprise experience. The survey topics will include: * Search targets and limits * Search fields * Facets * Devices and eBooks You can learn more about the surveys, complete open surveys, and view closed survey results at support.swanlibraries.net<https://support.swanlibraries.net/news/2015-10-14/enterprise-surveys>. Thank you for all of the continued feedback you've shared so far. Please continue to send additional feedback and document issues using help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Rebecca Malinowski SWAN Special Projects Coordinator Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://www.railslibraries.info

10 years, 7 months

Rebuild User Database Report to Run Overnight

by Samantha Dietel

SWAN Member Library Staff: We have been experiencing a large volume of tickets related to user records and searching. Specifically, users records are retrievable by user ID but not by name. User records have also appeared duplicated for a period of time after having been created/edited. SWAN IT is running a rebuild of the user database, which will be completed overnight. This should resolve all reported issues. We apologize for the inconvenience and appreciate your patience. Thank you. Samantha Dietel SWAN Member Services Consultant 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5163 Fax: 630.734.5056 samantha.dietel(a)railslibraries.info<mailto:samantha.dietel@railslibraries.info> http://support.swanlibraries.net

10 years, 7 months

*Reminder* Change in RAILS delivery service days for SWAN Libraries

by Aaron Skog

*This email also went out September 9, 2015* On behalf of RAILS Delivery & Facilities Director Mark Hatch: RAILS has renewed our delivery outsourcing agreement with Continental Transportation Solutions (CTS) effective Sunday, October 25, 2015. One major change will take place with the renewal that will affect libraries in the Burr Ridge service area. Beginning on October 25, deliveries will take place from Sunday night through Thursday night and incoming materials will be available for library staff each weekday morning. For example, materials delivered Sunday night will be ready and waiting on Monday morning. This change will make it easier for CTS to process materials more consistently and will even out the delivery load. There will be no other changes to the service CTS provides your library and you will continue to process outgoing materials in the same way. Once again, this change will take effect on Sunday, October 25. If you have any questions about this change or your CTS delivery service in general, please contact your RAILS delivery liaison, Demond Warfield, at 630.734.5142 or demond.warfield(a)railslibraries.info<mailto:demond.warfield@railslibraries.info>. Mark Hatch Delivery and Facilities Director Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5125 Fax: 630.734.5050 mark.hatch(a)railslibraries.info<mailto:mark.hatch@railslibraries.info> http://www.railslibraries.info

10 years, 7 months

*Planned Outage* Symphony Web Services, Tonight (10/8) at 9:15pm

by Steven Schlewitt

SWAN Member Library Staff: This evening at 9:15pm, to resolve intermittent encryption issues and improve overall security of our Enterprise OPAC, SWAN is planning a brief outage of Symphony Web Services, which acts as the link between Symphony WorkFlows and Enterprise OPAC servers. This outage is expected to last only 15 minutes, but likely far less. During the outage, the "My Account" and holds functions of Enterprise will be inaccessible. No other visible services should be affected by this outage. We'll send an additional SWANcom this evening when the process has completed. Thank you, Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

10 years, 7 months

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