SWAN Member Library Staff:
This morning, we're investigating an issue with WorkFlows that is producing the error, "Bib Record Locked for Text Update". This appears to be related to a maintenance report that is running over the allotted nightly schedule.
We hope to have this resolved shortly and will submit a SWANcom as soon as more information is available.
Thank you,
Steven Schlewitt
SWAN IT Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://support.swanlibraries.net
SWAN Library Directors/Administrators & Staff:
Just a reminder that the Quarterly meeting this morning will be streamed online.
http://live.railslibraries.info/
The live stream starts at 9:30am. If you have problems connecting, you can call SWAN at 630-734-5153 or email livestream(a)swanlibraries.net<mailto:livestream@swanlibraries.net> for help. We will monitor the chat window for questions during the meeting.
At the meeting, I will review the most recent compilation of how the pick up anywhere feature within Enterprise is being used. These statistics are now available on the SWAN support website at the following link:
https://support.swanlibraries.net/content/pick-anywhere
I will also talk about the ProPay "chip & PIN" roadmap at the meeting. This new credit card technology is officially called EMV. You may read more about EMV at www.propay.com/emv and also view ProPay's official position and roadmap here at:
https://www.propay.com/Media/MediaLibrary/1731/File.ashx
Aaron Skog
SWAN Executive Director
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5122
Fax: 630.734.5056
aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info>
http://support.swanlibraries.net
SWAN Member Library Staff:
The locked record error should now be resolved; however, you may experience some abnormalities with new records until our next successful maintenance cycle this evening.
Please contact us at help(a)swanlibraries.net<mailto:help@swanlibraries.net> or call 630.734.5153 if the issues persist.
Thank you,
Steven Schlewitt
SWAN IT Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://support.swanlibraries.net
From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt
Sent: Wednesday, September 02, 2015 7:02 AM
To: swancom(a)list.swanlibraries.net
Subject: [SWANcom] Bib Record Locked for Text Update Error
Importance: High
SWAN Member Library Staff:
This morning, we're investigating an issue with WorkFlows that is producing the error, "Bib Record Locked for Text Update". This appears to be related to a maintenance report that is running over the allotted nightly schedule.
We hope to have this resolved shortly and will submit a SWANcom as soon as more information is available.
Thank you,
Steven Schlewitt
SWAN IT Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://support.swanlibraries.net
*** Please Route to Appropriate Personnel ***
Circulation ---- Attached is a memo regarding the "Clean Holds Shelf" report . On September 8th, the report run by the SWAN Office will be changed to not trap any holds. This will result in a small change to the processing of materials in your office. We are making this change to the report to eliminate the possibility of pre-mature hold pickup notices being produced.
If you run your own "Clean Holds Shelf" report(s), you will need to update the Trap Holds tab in the report as described in the attached memo.
Thank you for your cooperation.
If you should have any questions regarding the memo, please contact us at 630-734-5153 or help(a)swanlibraries.net
Kate Boyle
SWAN Member Services Manager
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info>
http://www.railslibraries.info
Chicago Zoological Society Brookfield Zoo Library will be closed September 1st-Tuesday-14th- Monday, reopening Tuesday, September 15.
Brande Overbey
SWAN Office Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5164
Fax: 630.734.5056
brande.overbey(a)railslibraries.info<mailto:brande.overbey@railslibraries.info>
http://support.swanlibraries.net
You may see an extra pop-up message in WorkFlows this morning:
[cid:image001.jpg@01D0E487.76C16C90]
If you click "OK" WorkFlows should function as normal after that. Let us know if you have any issues getting WorkFlows to open. Thanks!
Dave Pacin
SWAN Support Specialist
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5151
Fax: 630.734.5056
dave.pacin(a)railslibraries.info<mailto:dave.pacin@railslibraries.info>
http://support.swanlibraries.net
SWAN Libraries-
The Hinsdale Public Library will be closing today at 7:00pm due to an electrical issue. They plan on opening tomorrow at 9:00am, regular hours.
Lauren Peltier
SWAN Member Services Support Analyst
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5155
Fax: 630.734.5056
lauren.peltier(a)railslibraries.info<mailto:lauren.peltier@railslibraries.info>
http://support.swanlibraries.net
SWAN Libraries:
I want to pass on to you the upcoming RAILS meeting.
September 17 RAILS Member Update
The next RAILS Member Update<http://www.librarylearning.info/events/?eventID=20642> is Thursday, September 17, from 1:30 - 3:30 p.m. Members can attend at the RAILS Burr Ridge service center, at one of the library videoconference locations located throughout the RAILS area, or via one-way streaming. You will hear about RAILS' plans for continuing education (CE) and consulting services, including a series of cataloging webinars, workshops on the Freedom of Information Act (FOIA) and the Open Meetings Act (OMA), copyright/interlibrary loan training, new webinars for trustees, and delivery training videos, and more.
Members will also hear the latest on the RAILS overlay project<https://www.railslibraries.info/catalogs/overlay> and learn more about the free services available to anyone who can't read standard print due to a visual limitation or physical disability. See L2 for more information/registration<http://www.librarylearning.info/events/?eventID=20642> and/or contact Mary Witt<mailto:mary.witt@railslibraries.info>, RAILS Communications Director, with any questions.
Aaron Skog
SWAN Executive Director
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5122
Fax: 630.734.5056
aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info>
http://www.railslibraries.info
Enterprise service has been restored. There was an outage in the Midwest that affected connections for many websites and services, including SirsiDynix's SaaS products like Enterprise. ICN was able to resolve the issue, and Enterprise is now functioning as expected.
Rebecca Malinowski
SWAN Special Projects Coordinator
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5157
Fax: 630.734.5056
rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info>
http://www.railslibraries.info
From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Rebecca Malinowski
Sent: Thursday, August 27, 2015 2:22 PM
To: swancom(a)list.swanlibraries.net
Subject: [SWANcom] Update: ENTERPRISE TROUBLE
The issue with ICN is also affecting our web services connection to Enterprise. This means that while users that do not use ICN as their ISP (such as libraries on Comcast or users accessing the catalog from home) are able to connect to Enterprise, they will not be able to log in, place holds, or see item statuses.
We will send an update when possible.
Rebecca Malinowski
SWAN Special Projects Coordinator
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5157
Fax: 630.734.5056
rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info>
http://www.railslibraries.info
From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Edlyn LeFevour
Sent: Thursday, August 27, 2015 2:13 PM
To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>
Subject: [SWANcom] ENTERPRISE TROUBLE
The Enterprise catalog appears to be experiencing intermittent access problems. We are working with SirsiDynix to correct the issue. Problems seem to be related to the ISP. Libraries with ICN or Morenet will experience these issues. Other SD customers are reporting these issues, also.
Edlyn LeFevour
SWAN Support Analyst
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5161
Fax: 630.734.5056
edlyn.lefevour(a)railslibraries.info<mailto:edlyn.lefevour@railslibraries.info>
http://support.swanlibraries.net
