SWAN is pleased to announce another opportunity to attend SWAN Reports training. In addition to the workshops already scheduled on August 13th and 17th, we have added an additional workshop on August 24th. The workshop is scheduled from 9:30 AM - Noon. To register: http://www.librarylearning.info/events/?eventID=21036 .
These Reports classes have been very popular, sign up soon to avoid being waitlisted. If you can't make this opportunity, don't worry we will keep scheduling this workshop as long as there is interest.
Kate Boyle
SWAN Member Services Manager
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info>
http://www.railslibraries.info
To All SWAN Libraries:
This evening I spoke with SirsiDynix Support and learned that they are aware of the issue and have already escalated it to development and given it high priority. A number of customers in addition to SWAN are impacted by this problem. A list of affected SWAN libraries is below.
The issue is in the import and indexing of the eRC titles. When new titles are added and the collection reindexes, somehow the indexes are becoming corrupted. During my conversation with support I asked if libraries should suspend purchasing of new ebooks if possible, but was advised that it is not necessary.
At this time, the issue appears to be isolated to Overdrive collections. While titles are not accessible to users via Enterprise, Overdrive collections at mediaondemand.org, mymediamall.net and emedialibrary.lib.overdrive.com are available in their entirety.
We do not yet have an expected resolution date, stay in contact with SirsiDynix regarding new developments. We expect to have more information on Monday.
Libraries affected by the issue are:
* ADS
* BPS
* BYS
* CHS
* CNS
* CWS
* DOS
* EPS
* ESS
* EVS
* FRS
* GWS
* HDS
* HKS
* HWS
* JDS
* LGS
* MDS
* OLS
* OPS
* PFS
* PHS
* PPS
* RFS
* SFS
* SHS
* TFS
* TPS
* WMS
* WOS
* WRS
Rebecca Malinowski
SWAN Special Projects Coordinator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5157
Fax: 630.734.5056
rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info>
http://support.swanlibraries.net
From: Rebecca Malinowski
Sent: Friday, August 07, 2015 5:07 PM
To: 'swancom(a)list.swanlibraries.net'; 'swantech(a)list.swanlibraries.net'
Subject: Overdrive Content in eResource Central
To SWAN Library Staff:
Last week, one library reported missing Overdrive content from their eRC collection in Enterprise, which we were able to remedy. Today two libraries made similar reports. After receiving the reports, I began checking other libraries in the Media On Demand group and found that several libraries are missing the shared collection from their profiles. It appears that advantage collections are not being impacted.
I have opened a high priority case with SirsiDynix to investigate the cause of this issue. It does not appear to be related to today's Enterprise login issues.
At this time, I do not have a complete list of affected libraries. I am continuing to test profiles. So far, I have observed that
* BCS, BIS, BWS, BVS, HSS, have their content.
* ADS, BPS, BYS, MDS, OLS, OPS, and WRS are missing content.
If your Enterprise profile appears to be missing content, please send a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>.
We will continue to work with SirsiDynix to identify a cause and implement a solution. I will send updates as they become available.
Rebecca Malinowski
SWAN Special Projects Coordinator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5157
Fax: 630.734.5056
rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info>
http://support.swanlibraries.net
To SWAN Library Staff:
Last week, one library reported missing Overdrive content from their eRC collection in Enterprise, which we were able to remedy. Today two libraries made similar reports. After receiving the reports, I began checking other libraries in the Media On Demand group and found that several libraries are missing the shared collection from their profiles. It appears that advantage collections are not being impacted.
I have opened a high priority case with SirsiDynix to investigate the cause of this issue. It does not appear to be related to today's Enterprise login issues.
At this time, I do not have a complete list of affected libraries. I am continuing to test profiles. So far, I have observed that
* BCS, BIS, BWS, BVS, HSS, have their content.
* ADS, BPS, BYS, MDS, OLS, OPS, and WRS are missing content.
If your Enterprise profile appears to be missing content, please send a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>.
We will continue to work with SirsiDynix to identify a cause and implement a solution. I will send updates as they become available.
Rebecca Malinowski
SWAN Special Projects Coordinator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5157
Fax: 630.734.5056
rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info>
http://support.swanlibraries.net
Issues with Enterprise logins are now resolved.
The issue today relates to a secure method of server authentication occurring between the Enterprise and Symphony servers. We'll continue to monitor the situation and send a SWANcom if any further downtime or issues are anticipated.
Thank you for your patience.
Steven Schlewitt
SWAN IT Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://support.swanlibraries.net
From: swantech-bounces(a)list.swanlibraries.net [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Ian Nosek
Sent: Friday, August 07, 2015 3:56 PM
To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net
Subject: [SwanTech] Issue with Enterprise logins
SWAN Member Libraries & Information Technology Staff:
We are currently experiencing an issue with user logins within the Enterprise catalog.
Users are unable to log in to their account in Enterprise or modify their accounts if they're currently logged in.
We will notify everyone when this issue has been resolved.
Thanks for your patience.
Ian Nosek
SWAN System Administrator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5120
Fax: 630.734.5056
ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info>
http://support.swanlibraries.net
_______________________________________________
SwanTech mailing list
SwanTech(a)list.swanlibraries.net<mailto:SwanTech@list.swanlibraries.net>
http://list.railslibraries.info/cgi-bin/mailman/listinfo/swantech
SWAN Member Libraries & Information Technology Staff:
We are currently experiencing an issue with user logins within the Enterprise catalog.
Users are unable to log in to their account in Enterprise or modify their accounts if they're currently logged in.
We will notify everyone when this issue has been resolved.
Thanks for your patience.
Ian Nosek
SWAN System Administrator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5120
Fax: 630.734.5056
ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info>
http://support.swanlibraries.net
*** Please route to appropriate personnel ***
Everyone -
Attached is a SWAN Member Services update for August. Please share with other staff members at your library, especially Circulation.
Have a wonderful weekend everyone, enjoy the summer weather while it lasts.
Kate Boyle
SWAN Member Services Manager
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info>
http://www.railslibraries.info
SWAN Member Libraries:
The next SWAN Committee of the whole meeting packet for Tuesday, August 11th at Burr Ridge can now be found here:
https://support.swanlibraries.net/sites/default/files/meeting/2015-08-11/pa…
At this meeting we will be providing a post-migration update and announcing our new board officers.
Hope to see you next Tuesday!
Brande Overbey
SWAN Office Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5164
Fax: 630.734.5056
brande.overbey(a)railslibraries.info<mailto:brande.overbey@railslibraries.info>
http://support.swanlibraries.net
SWAN Member Libraries & Information Technology Staff:
This morning, we experienced a brief outage of the Enterprise OPAC between 7:45am and 8:00am. SirsiDynix's support team immediately identified the issue and were able to resolve it quickly, but we'll continue to monitor the situation throughout the day and investigate the root cause. Should any further downtime be anticipated, we'll issue a SWANcom to notify the membership.
Thank you for your patience.
Steven Schlewitt
SWAN IT Manager
Burr Ridge Office
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://www.railslibraries.info
Richton Park will be closed for an in service day Friday, August 21, 2015.
Edlyn LeFevour
SWAN Support Analyst
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5161
Fax: 630.734.5056
edlyn.lefevour(a)railslibraries.info<mailto:edlyn.lefevour@railslibraries.info>
http://www.railslibraries.info
FYI-
South Holland Public Library will be closed for an in service day, Friday August 14th.
Kate Boyle
SWAN Member Services Manager
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info>
http://www.railslibraries.info
