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SWAN 9/3 Quarterly Presentation Slides Now Online

by Aaron Skog

SWAN Libraries: Thursday's September Quarterly presentation is now available online. This presentation was not completed last week because we ran out of time, but I have left those sections we did not cover in this presentation. Direct Link to Download PPT file: https://support.swanlibraries.net/sites/default/files/meeting/2015-09-03/SW… This presentation includes: Enterprise plan Pick up anywhere usage BLUEcloud Commerce SVA Pilot MobileCirc Pilot Uptime Report If that link does not work, you can download the file from this publicly available webpage: https://support.swanlibraries.net/gov/meetings Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

10 years, 11 months

Customized Wizards Prompt in WorkFlows (Extra message in WorkFlows)

by Steven Schlewitt

SWAN Member Libraries and Information Technology Staff: We've heard from several libraries that clicking "OK" does not always resolve this message for subsequent logins to WorkFlows. The reason for this is that the required patch files need to be downloaded and applied using administrator permissions. The easiest way to resolve this issue is to simply run WorkFlows as an administrator. This can be performed in the following steps... 1. Right click the WorkFlows icon on your desktop 2. Click the "Run as administrator" drop-down option [cid:image003.jpg@01D0EA54.ADB66A70] 3. Enter your computer's administrator password when prompted 4. When WorkFlows opens, login using any WorkFlows account 5. Click the "OK" when prompted with the Customized Wizards message Running this process a single time will resolve the prompt for all users on that desktop. There's no need to perform this action different Windows users. For IT departments having a high volume of workstations requiring the patch (instances where logging in as administrator may be unfeasible), please contact SWAN IT with a ticket (help(a)swanlibraries.net<mailto:help@swanlibraries.net>), as we have an alternate method for deploying the necessary patch files to multiple workstations. We apologize for the inconvenience and confusion over this prompt. We're not yet certain as to what server change initiated the patch, but any changes we perform requiring library administration interaction will always be pre-planned outside of emergency situations. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Dave Pacin Sent: Tuesday, September 1, 2015 7:26 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Extra message in WorkFlows this morning You may see an extra pop-up message in WorkFlows this morning: [cid:image001.jpg@01D0EA52.3568C1A0] If you click "OK" WorkFlows should function as normal after that. Let us know if you have any issues getting WorkFlows to open. Thanks! Dave Pacin SWAN Support Specialist 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5151 Fax: 630.734.5056 dave.pacin(a)railslibraries.info<mailto:dave.pacin@railslibraries.info> http://support.swanlibraries.net

10 years, 11 months

SWAN Quarterly - 9/3/15 Stream Recording Now Available

by Ian Nosek

The stream recording from Thursday's SWAN Quarterly meeting is now available here: https://support.swanlibraries.net/news/2015-09-04/swan-quarterly-93-stream-… Ian Nosek SWAN System Administrator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5120 Fax: 630.734.5056 ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info> http://support.swanlibraries.net

10 years, 11 months

Bib Record Locked for Text Update Error

by Steven Schlewitt

SWAN Member Library Staff: This morning, we're investigating an issue with WorkFlows that is producing the error, "Bib Record Locked for Text Update". This appears to be related to a maintenance report that is running over the allotted nightly schedule. We hope to have this resolved shortly and will submit a SWANcom as soon as more information is available. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

10 years, 11 months

SWAN Quarterly Meeting Today: Three Things

by Aaron Skog

SWAN Library Directors/Administrators & Staff: Just a reminder that the Quarterly meeting this morning will be streamed online. http://live.railslibraries.info/ The live stream starts at 9:30am. If you have problems connecting, you can call SWAN at 630-734-5153 or email livestream(a)swanlibraries.net<mailto:livestream@swanlibraries.net> for help. We will monitor the chat window for questions during the meeting. At the meeting, I will review the most recent compilation of how the pick up anywhere feature within Enterprise is being used. These statistics are now available on the SWAN support website at the following link: https://support.swanlibraries.net/content/pick-anywhere I will also talk about the ProPay "chip & PIN" roadmap at the meeting. This new credit card technology is officially called EMV. You may read more about EMV at www.propay.com/emv and also view ProPay's official position and roadmap here at: https://www.propay.com/Media/MediaLibrary/1731/File.ashx Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

10 years, 11 months

*Resolved* Bib Record Locked for Text Update Error

by Steven Schlewitt

SWAN Member Library Staff: The locked record error should now be resolved; however, you may experience some abnormalities with new records until our next successful maintenance cycle this evening. Please contact us at help(a)swanlibraries.net<mailto:help@swanlibraries.net> or call 630.734.5153 if the issues persist. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Wednesday, September 02, 2015 7:02 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Bib Record Locked for Text Update Error Importance: High SWAN Member Library Staff: This morning, we're investigating an issue with WorkFlows that is producing the error, "Bib Record Locked for Text Update". This appears to be related to a maintenance report that is running over the allotted nightly schedule. We hope to have this resolved shortly and will submit a SWANcom as soon as more information is available. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

10 years, 11 months

Circulation dept ---- update to Clean Holds Shelf report and processing

by Kate Boyle

*** Please Route to Appropriate Personnel *** Circulation ---- Attached is a memo regarding the "Clean Holds Shelf" report . On September 8th, the report run by the SWAN Office will be changed to not trap any holds. This will result in a small change to the processing of materials in your office. We are making this change to the report to eliminate the possibility of pre-mature hold pickup notices being produced. If you run your own "Clean Holds Shelf" report(s), you will need to update the Trap Holds tab in the report as described in the attached memo. Thank you for your cooperation. If you should have any questions regarding the memo, please contact us at 630-734-5153 or help(a)swanlibraries.net Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

10 years, 11 months

Brookfield Zoo Library Closed 9/1 - 9/14

by Brande Overbey

Chicago Zoological Society Brookfield Zoo Library will be closed September 1st-Tuesday-14th- Monday, reopening Tuesday, September 15. Brande Overbey SWAN Office Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5164 Fax: 630.734.5056 brande.overbey(a)railslibraries.info<mailto:brande.overbey@railslibraries.info> http://support.swanlibraries.net

10 years, 11 months

Extra message in WorkFlows this morning

by Dave Pacin

You may see an extra pop-up message in WorkFlows this morning: [cid:image001.jpg@01D0E487.76C16C90] If you click "OK" WorkFlows should function as normal after that. Let us know if you have any issues getting WorkFlows to open. Thanks! Dave Pacin SWAN Support Specialist 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5151 Fax: 630.734.5056 dave.pacin(a)railslibraries.info<mailto:dave.pacin@railslibraries.info> http://support.swanlibraries.net

10 years, 11 months

HDS Closing Early

by Lauren Peltier

SWAN Libraries- The Hinsdale Public Library will be closing today at 7:00pm due to an electrical issue. They plan on opening tomorrow at 9:00am, regular hours. Lauren Peltier SWAN Member Services Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5155 Fax: 630.734.5056 lauren.peltier(a)railslibraries.info<mailto:lauren.peltier@railslibraries.info> http://support.swanlibraries.net

10 years, 11 months

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