SWAN Member Library Staff:
During the previous Enterprise outage on Sunday afternoon, SirsiDynix support was able to identify a specific issue affecting our Enterprise OPAC server that appeared to be the reason for our recent instability. Their support team resolved this issue at the time, and it seems our Enterprise OPAC services are fully restored and have been stable ever since.
We'll continue to monitor these services for instability, but I believe all recent issues with the Enterprise OPAC are now resolved.
Thank you again for your patience while we worked through these issues.
Steven Schlewitt
SWAN IT Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://support.swanlibraries.net
Power has been restored to Midlothian Public Library.
Edlyn LeFevour
SWAN Support Analyst
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5161
Fax: 630.734.5056
edlyn.lefevour(a)railslibraries.info<mailto:edlyn.lefevour@railslibraries.info>
http://support.swanlibraries.net
Midlothian Public Library is currently experiencing a power outage. They have an estimate of power being restored by 4:00 pm.
Edlyn LeFevour
SWAN Support Analyst
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5161
Fax: 630.734.5056
edlyn.lefevour(a)railslibraries.info<mailto:edlyn.lefevour@railslibraries.info>
http://support.swanlibraries.net
SWAN member library staff:
There was a momentary Enterprise service interruption this afternoon from 1:38-2:05PM.
All Enterprise function has been restored and SirsiDynox support is continuing to investigate the root cause of these outages.
We will update when more information becomes available.
Thank you for your patience.
Ian Nosek
SWAN System Administrator
125 Tower Drive<x-apple-data-detectors://0/1>
Burr Ridge, IL 60527<x-apple-data-detectors://0/1>
Phone: 630.734.5120<tel:630.734.5120>
Fax: 630.734.5056<tel:630.734.5056>
ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info>
http://support.swanlibraries.net<http://support.swanlibraries.net/>
SWAN Member Library Staff:
We continue to experience intermittent issues and outages with the Enterprise OPAC. We're currently working with SirsiDynix to investigate these issues and return the system to a stable configuration.
We sincerely apologize for the inconvenience, and we'll update via SWANcom with new information as soon as it becomes available.
Thank you,
Steven Schlewitt
SWAN IT Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://support.swanlibraries.net
The Enterprise OPAC is back online and appears to be stable.
We'll continue to monitor the situation throughout the day and provide updates should any new information become available.
Thank you for your patience.
Steven Schlewitt
SWAN IT Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://support.swanlibraries.net
From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt
Sent: Thursday, September 10, 2015 12:17 PM
To: swancom(a)list.swanlibraries.net
Subject: [SWANcom] Enterprise OPAC Outage
Importance: High
SWAN Member Library Staff:
We are currently experiencing an unexpected outage of the Enterprise OPAC.
We're investigating the issue and will send further SWANcoms as soon as additional information is available.
Steven Schlewitt
SWAN IT Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://support.swanlibraries.net
SWAN Member Library Staff:
We are currently experiencing an unexpected outage of the Enterprise OPAC.
We're investigating the issue and will send further SWANcoms as soon as additional information is available.
Steven Schlewitt
SWAN IT Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://support.swanlibraries.net
SWAN Libraries-
Enterprise is back up at this time. As a reminder, we will be having scheduled downtime at 10pm which should last no longer than 5 minutes.
Thank you for your patience.
Lauren Peltier
SWAN Member Services Support Analyst
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5155
Fax: 630.734.5056
lauren.peltier(a)railslibraries.info<mailto:lauren.peltier@railslibraries.info>
http://support.swanlibraries.net
SWAN Libraries -
Some of our libraries are experiencing issues connecting to Enterprise. We are working with SirsiDynix, and it appears all should be functioning at this time. If you continue to experience connection problems please call us 630-734-5153.
Lauren Peltier
SWAN Member Services Support Analyst
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5155
Fax: 630.734.5056
lauren.peltier(a)railslibraries.info<mailto:lauren.peltier@railslibraries.info>
http://support.swanlibraries.net
On behalf of RAILS Delivery & Facilities Director Mark Hatch:
RAILS has renewed our delivery outsourcing agreement with Continental Transportation Solutions (CTS) effective Sunday, October 25, 2015. One major change will take place with the renewal that will affect libraries in the Burr Ridge service area. Beginning on October 25, deliveries will take place from Sunday night through Thursday night and incoming materials will be available for library staff each weekday morning. For example, materials delivered Sunday night will be ready and waiting on Monday morning. This change will make it easier for CTS to process materials more consistently and will even out the delivery load. There will be no other changes to the service CTS provides your library and you will continue to process outgoing materials in the same way. Once again, this change will take effect on Sunday, October 25.
If you have any questions about this change or your CTS delivery service in general, please contact your RAILS delivery liaison, Demond Warfield, at 630.734.5142 or demond.warfield(a)railslibraries.info.
Mark Hatch
Delivery and Facilities Director
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5125
Fax: 630.734.5050
mark.hatch(a)railslibraries.info
http://www.railslibraries.info
