To All Library Staff:
Symphony is now back online, and you may resume regular circulation. Please log out of Workflows offline mode and log back into Workflows, being sure to uncheck "operate in offline mode" and using your regular credentials. Your offline files will upload to the server automatically, and SWAN will process them centrally.
Additional maintenance will take place this evening after library operating hours, and an update will be sent when that work is complete.
We apologize for the inconvenience to you and your patrons and thank you for your patience this morning.
Rebecca Malinowski
SWAN Special Projects Coordinator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5157
Fax: 630.734.5056
rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info>
http://support.swanlibraries.net
From: Rebecca Malinowski
Sent: Monday, June 29, 2015 11:18 AM
To: 'swancom(a)list.swanlibraries.net'; 'swantech(a)list.swanlibraries.net'; 'swancirc(a)list.swanlibraries.net'
Subject: Update: ***Symphony Outage***
To all library staff:
SWAN staff are continuing to troubleshoot the outage. Please operate in Offline Mode until we are able to restore service.
As a reminder, offline documentation is available at https://support.swanlibraries.net/system/files/Members%20Only/SWANTech/Work…
In brief, open Workflows, being sure the "Operate In Offline Mode" and "Show This Window On Next Startup" boxes are both checked. In offline session settings, set user access to OFFLINE.
Thank you for your continued patience.
Rebecca Malinowski
SWAN Special Projects Coordinator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5157
Fax: 630.734.5056
rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info>
http://support.swanlibraries.net
From: Rebecca Malinowski
Sent: Monday, June 29, 2015 10:54 AM
To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>; swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net>; swancirc(a)list.swanlibraries.net<mailto:swancirc@list.swanlibraries.net>
Subject: ***Symphony Outage***
To all library staff:
We are experiencing a temporary outage with Symphony. This interruption of service effects Workflows and Enterprise. While you can still search Enterprise, you will not be able to log in or place holds, and availability information will not be available.
We are aware of the issue and working to resolve it as quickly as possible. We will send an update as soon as one becomes available.
Rebecca Malinowski
SWAN Special Projects Coordinator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5157
Fax: 630.734.5056
rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info>
http://support.swanlibraries.net
To all library staff:
SWAN staff are continuing to troubleshoot the outage. Please operate in Offline Mode until we are able to restore service.
As a reminder, offline documentation is available at https://support.swanlibraries.net/system/files/Members%20Only/SWANTech/Work…
In brief, open Workflows, being sure the "Operate In Offline Mode" and "Show This Window On Next Startup" boxes are both checked. In offline session settings, set user access to OFFLINE.
Thank you for your continued patience.
Rebecca Malinowski
SWAN Special Projects Coordinator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5157
Fax: 630.734.5056
rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info>
http://support.swanlibraries.net
From: Rebecca Malinowski
Sent: Monday, June 29, 2015 10:54 AM
To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net; swancirc(a)list.swanlibraries.net
Subject: ***Symphony Outage***
To all library staff:
We are experiencing a temporary outage with Symphony. This interruption of service effects Workflows and Enterprise. While you can still search Enterprise, you will not be able to log in or place holds, and availability information will not be available.
We are aware of the issue and working to resolve it as quickly as possible. We will send an update as soon as one becomes available.
Rebecca Malinowski
SWAN Special Projects Coordinator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5157
Fax: 630.734.5056
rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info>
http://support.swanlibraries.net
To all library staff:
We are experiencing a temporary outage with Symphony. This interruption of service effects Workflows and Enterprise. While you can still search Enterprise, you will not be able to log in or place holds, and availability information will not be available.
We are aware of the issue and working to resolve it as quickly as possible. We will send an update as soon as one becomes available.
Rebecca Malinowski
SWAN Special Projects Coordinator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5157
Fax: 630.734.5056
rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info>
http://support.swanlibraries.net
+++Please route to appropriate staff
A second SWAN Reports training class (repeat of July 21st) has been scheduled for August 13, 2015 at 9:30 a.m. in Burr Ridge. The class on July 21st is waitlisted so another opportunity for staff to attend SWAN Reports training has been scheduled. Register via L2.
Renee Clanton
SWAN Member Services Consultant
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5169
Fax: 630.734.5056
renee.clanton(a)railslibraries.info<mailto:renee.clanton@railslibraries.info>
http://www.railslibraries.info
Issues with the Enterprise OPAC have been resolved successfully, but we will continue to monitor the situation throughout the evening.
Thank you for your patience.
Steven Schlewitt
SWAN IT Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://support.swanlibraries.net
From: Steven Schlewitt
Sent: Monday, June 22, 2015 5:04 PM
To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net
Subject: SWAN Enterprise OPAC Outage 6/22
Importance: High
SWAN Member Libraries & Information Technology Staff:
We are currently experiencing an outage of the Enterprise OPAC. SirsiDynix has been made aware of the issue, and we're currently working to find a resolution.
Updates will be sent as soon as additional information is available.
Steven Schlewitt
SWAN IT Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://support.swanlibraries.net
SWAN Member Libraries & Information Technology Staff:
We are currently experiencing an outage of the Enterprise OPAC. SirsiDynix has been made aware of the issue, and we're currently working to find a resolution.
Updates will be sent as soon as additional information is available.
Steven Schlewitt
SWAN IT Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://support.swanlibraries.net
+++Please route to appropriate personnel +++
Hi everyone,
Please share with your technical services and circulation staff.
New Item Type
A new Item Type BLURAY_BOX is now available for Blu-ray box sets. We have also added a "new" version of this item type - BLURAY_BOXN. If your library wishes to circulate Blu-ray box sets differently when new to the library (in regards to holdability, etc.), you may want to use both BLURAY_BOX and BLURAY_BXN. Please contact us if your library would like to use these Item Types and we will work with you to set up the individual library circulation details. Please send an email to help(a)swanlibraries.net<mailto:help@swanlibraries.net> or contact Karen Bar at 630.734.5138.
Deletions and error messages
There have been reported issues when libraries attempt to delete items and receive a message that the item cannot be deleted because there is an open order on a title or a hold on the title. SirsiDynix confirmed that this is how the software works, and this cannot be changed. For example, Library A will not be able to delete their item because Library B has an open order on the title. The same is true for holds, even if your library item is not eligible to fill the hold. The recommended action if you are attempting to delete an item and receive one of these messages:
Set the item to DISCARD by one of these methods:
1. Change the Home Location to DISCARD
or
2. Check out to the DISCARD user.
Either of these methods will shadow the item until it is eventually deleted with the monthly batch deletions.
Thank you and have a great weekend.
Karen Bar
SWAN Bibliographic Services Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5138
Fax: 630.734.5056
karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info>
http://support.swanlibraries.net
+++ Please route to appropriate personnel +++
For those of you who may have been wondering, at present you still need to check with your vendors to get your e-book statistics. At some point in the future, BlueCloud Analytics will be able to supply you with these statistics. Presently, SWAN is investigating another method of acquiring and distributing your e-resource statistics to you, but please continue to get your statistics from the vendor until we notify you otherwise. Thank you.
If you have any questions, just give us a call at 630-734-5153 or email us at help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Kate Boyle
SWAN Member Services Manager
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info>
http://www.railslibraries.info
+++Please route to Appropriate Personnel+++
I wanted to let everyone know the events that SWAN has planned for July. All of these meetings are in the Meeting Room at our offices (RAILS Headquarters). All of these meetings are now open for registration. In the future, we plan on scheduling User Group Meetings quarterly.
First of all, we have a number of User Group meetings (click on the link to register):
July 14th we will be hosting 3 user group meetings. You are invited to attend 1 ,2, or 3 sessions. Please register for whatever meetings you would like to attend.
Cataloging 9am - 11 am http://www.librarylearning.info/events/?eventID=20524
Serials 11:15- 1:15 http://www.librarylearning.info/events/?eventID=20585
Acquisitions 2:30 - 4:30 PM http://www.librarylearning.info/events/?eventID=20586 .
July 16th we will have our representative from Unique Management here to answer any questions regarding Debt Collection and the SirsiDynix debt collection reports. You can register on L2 http://www.librarylearning.info/events/?eventID=20508 for this 2:00 PM meeting. If you do not currently use Unique for Debt Collection, feel free to attend to find out more about this service.
July 23rd Circulation Users Group meeting http://www.librarylearning.info/events/?eventID=20523 Meeting runs from 9:30 -12:00. Come with your questions and tips you have to share.
The workshop that a number of people have anxiously been waiting for:
July 21st Reports training - we plan on discussing and demonstrating the current reports module and introducing the BlueCloud Analytics report tool (if ready for prime time). Workshop is from 9:30 - 12:00 http://www.librarylearning.info/events/?eventID=20554 This workshop will be repeated again in October.
For something completely different, how about an explanation of how Symphony Workflows really works (AKA SWAN Symphony GUTS Training). Learn about the tables, maps, and policies that drive Symphony. There are four opportunities to attend this workshop at our offices and one online session planned.
July 29th 9:30-12 :00 http://www.librarylearning.info/events/?eventID=20515
July 30th 1:30- 4:00 http://www.librarylearning.info/events/?eventID=20516
Aug 3rd 9:30-12:00 http://www.librarylearning.info/events/?eventID=20517
Aug 4th 1:30-4:00 http://www.librarylearning.info/events/?eventID=20518
Aug 6th Online session 9:30-12:00 http://www.librarylearning.info/events/?eventID=20519
Hope to see a number of you there. We realize that Summer Reading is going on during all these meetings and apologize for the timing, but we thought it best to touch base with the User Groups as soon as possible. The Reports training is scheduled in July, but will also be available in October. And everyone loved the idea about learning how Symphony really works and just couldn't wait for this workshop.
If you should have any questions, don't hesitate to contact SWAN Member Services at 630-734-5153.
Kate Boyle
SWAN Member Services Manager
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info>
http://www.railslibraries.info
