SWAN Member Libraries & Information Technology staff:
Please be aware - we are currently investigating issues with the report functions of the Symphony WorkFlows server which will cause the WorkFlows client to crash when attempting to open or run anything from the Reports tab. This issue does not appear to affect any other functions of the Symphony server or the WorkFlows client.
We will update everyone as soon as more information is available.
Thank you for your patience,
Steven Schlewitt
SWAN IT Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://support.swanlibraries.net
To SWAN Library Staff:
We will be implementing two changes to wording in Enterprise, which will take effect tomorrow.
* First, the user status DELINQUENT will now say ALERT. Please note, this change will also affect staff views in Workflows.
* Second, the location "Standard shelving location" will be changed to Stacks in Enterprise.
Please see the attached document for screenshots of where you can expect to see these changes. These changes will affect all libraries and all Enterprise profiles, and there is no action you need to take.
SWAN received many comments that use of "DELINQUENT" was overly negative and off-putting to patrons. In order to change the use of the word in Enterprise, the change also had to be made to Workflows. Some library staff sent suggestions to help(a)swanlibraries.net<mailto:help@swanlibraries.net>, which were all reviewed by the Discovery and User Experience team, as well as SWAN staff. In the end, it was decided that ALERT encouraged patrons to check the status of their account, without a negative connotation, and without specifying in how their account is delinquent (items overdue, fines owed, or both).
It was also reported that "Standard shelving location" was confusing to patrons. "Stacks," the corresponding location in Workflows, will appear in Enterprise instead of the longer description. The stacks location is the equivalent of the three letter location codes from Millennium (ams, bfs, wrs, etc.), and is shared by all libraries.
Thank you to everyone who shared patron comments, staff experiences, and suggestions for changing these two elements. Please continue to share your feedback at help(a)swanlibraries.net<mailto:help@swanlibraries.net>.
Rebecca Malinowski
SWAN Special Projects Coordinator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5157
Fax: 630.734.5056
rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info>
http://support.swanlibraries.net
SWAN Member Libraries and Information Technology Staff:
We hope you'll join us at the upcoming SWANTech meeting on Wednesday, June 17th at 10am at the Burr Ridge office. This SWANTech will be hosted on-site at Burr Ridge only, but covered topics and documentation will be made available online shortly afterward for those unable to attend.
On this meeting agenda, the following topics are slated for discussion...
1. Migration Recap
a. SIP2 Integration: Everything you need to know about the new system
i. Vendor classification
ii. Local library SIP2 ports
iii. External vendor SIP2 ports
iv. PCode4 Cross-Reference
b. Outstanding 3rd Party Vendor Issues & Review
2. Future SWANtech Projects & Timeline
a. SVA (Robo-dialer)
b. MobileCirc
c. Proxy/Database Authentication
d. RFID
e. Print Template Software
f. Virtualized SonicWalls
3. SWANTech IT Tips
4. Open Forum/Discussion
If you plan on attending the meeting, please be sure to register on L2.
http://www.librarylearning.info/events/?eventID=20312
We hope to see you there!
Steven Schlewitt
SWAN IT Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://support.swanlibraries.net
SWAN Libraries:
The presentation from yesterday's SWAN Quarterly meeting is now online. Look under the section for the June 4, 2015 date.
https://support.swanlibraries.net/gov/meetings
Direct link to the PowerPoint is here:
https://support.swanlibraries.net/sites/default/files/meeting/2015-06-04/SW…
Our apologies for the online streaming yesterday. It experienced a lot of audio problems repeatedly throughout the stream, and the sessions were restarted a number of times. We will make sure to resolve this for the next online meeting. The recording of the meeting was not affected and will be uploaded to our SWAN YouTube channel soon. We will email everyone once it is available.
Aaron
Aaron Skog
SWAN Executive Director
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5122
Fax: 630.734.5056
aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info>
http://support.swanlibraries.net
+++ please route to appropriate staff +++
Everyone -
It's a new day! As of this morning, we are able to effectively block NON-SWAN RB patrons ( this includes Chicago Public) from placing holds in Enterprise, while allowing staff to place holds in Workflows for them. This means that staff can allow the software to control what is holdable to these patrons in Workflows. There is no longer a prompt for an override. In addition, gone are the additional restrictions that only copy holds can be placed on only your items for NON-SWAN patrons. You can place System level title holds without using an override, except in rare instances (Non-Circ items, etc).
Non-SWAN RB and Chicago patrons can in the My Account area of Enterprise: Change their PIN, Set preferences, Setup text messaging, View checkouts, Renew items if eligible for renewal, Cancel holds, Change Pickup point (only to those libraries that have opted in to "Pickup Anywhere"), Suspend holds, Un-suspend holds, and View fines. The only thing they can't do is place a hold.
Enjoy!!!!!
If you should have any questions, please call Member Services at 630-734-5153 or email help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Kate Boyle
SWAN Member Services Manager
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info>
http://www.railslibraries.info
The Lansing Public Library will be open on Friday, 6/5/15 from 1-5 p.m.
Renee Clanton
SWAN Member Services Consultant
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5169
Fax: 630.734.5056
renee.clanton(a)railslibraries.info<mailto:renee.clanton@railslibraries.info>
http://support.swanlibraries.net
+++ Please route to Circulation Managers, Public Services Managers, Technical Services Managers and all appropriate personnel +++
Hi everyone,
Attached is a memo concerning Item Types.
If you should have any questions, please call our office at 630-734-5153 or email us at help(a)swanlibraries.net<mailto:help@swanlibraries.net> .
Karen Bar
SWAN Bibliographic Services Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5138
Fax: 630.734.5056
karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info>
http://support.swanlibraries.net
++Please route to appropriate personnel++
Everyone
The statistics for the month of May are now available on the SWAN website <https://support.swanlibraries.net/content/2015-sirsidynix-stats> (click on the Statistics tab and choose 2015 SirsiDynix statistics).
We have 12 statistical reports available for you.
* We have Checkouts by Interface, Renewals by Interface, and Holds by Interface - you will notice there are columns listed as SVA, Bookmyne, and unknown you will begin to see statistics in these columns in the near future. For your total circulation count, dependent upon library policy, you may want to add renewals and checkouts.
* Then we have checkouts by our new user categories ( which I have referenced as pcode2, pcode3, and pcode4 for ease of use).
* Monthly checkouts by Item Library/Library Profile will give you your reciprocal borrowing stats - just remember to subtract checkouts to your library users profiles.
* Monthly checkout by Charging Library/ Item Library will give you your ILL activity - but again you would need to subtract checkout of your material at your library (charging library). It is easier to use the Monthly ILL Sent and ILL Received where the checkout of your material at your library (including any bookmobiles), has been removed for you. Remember ILL Sent is read down, ILL Rec'd is read across.
* Monthly checkins by Charging library/Item Library
* Monthly In-house Use - you must use the Mark Item Used Wizard to generate this statistic
* Monthly Users Added
We will be adding two more reports ASAP -
* Monthly Bibs Added
* Monthly Items Added
If you should have any questions, please call Member Services at 630-734-5153 or email us at help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Have a great week crunching numbers.
Kate Boyle
SWAN Member Services Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info>
http://support.swanlibraries.net
Sent to SWAN Libraries on Behalf of RAILS:
The next RAILS Member Update will be held on Thursday, June 18, from 10 a.m. - noon, in person at the RAILS Burr Ridge service center, at videoconference locations throughout the RAILS area, and via one-way streaming video. The main topic will be the work currently being done to examine and strengthen the standards all libraries must follow to be eligible for library system membership. Representatives of the six subcommittees formed to examine different aspects of membership standards will also give a report. View the agenda and see L2 for registration and a list of locations: www.librarylearning.info/events/?eventID=19978.
Be sure to see RAILS' Executive Director Dee Brennan's latest blog post for additional information on membership standards. (Log into the RAILS website and click Comment at the bottom of the page to share your feedback.)
SWAN Member Libraries:
Please join the upcoming RAILS Networking Event that is taking place at Eisenhower Public Library on Thursday June 11th. Please share this information with other staff members who may be interested.
RAILS Networking and Continuing Education Event
When: Thursday, June 11, 2015 (9:30 AM - 11:30 AM)
Where: Eisenhower Public Library
Cost: Free
Register: http://www.librarylearning.info/events/?eventID=19511
Join RAILS Member Engagement Manager, Debbie Baaske at this networking event hosted by the Eisenhower Public Library. Debbie will share the latest RAILS news and answer your questions. You will also have plenty of time to talk with colleagues from other RAILS libraries. All library staff - working in all types of libraries - are invited to attend.
Leah White, Head of Popular Materials at the Ela Area Public Library, as well as a 2012 LJ Mover and Shaker, will join us to present: Have you ever visited an independent bookstore and thought to yourself, "Why aren't libraries doing this?" Come learn tips and tricks from the indie bookseller trade! We will cover merchandising, books displays, shelftalkers, weeding and much more.
The balance of the meeting will be devoted to sharing the latest news about your library, sharing other library-related news, and networking with colleagues.
Refreshments will be provided.
Eisenhower Public Library District
4613 North Oketo Avenue
Harwood Heights, IL 60706
708-867-7828
