+++ Please route to appropriate personnel +++
Everyone-
As you may have noticed a few of your patron (user) records have a new message in the Extended Info Note field. The note says: "Please verify patron addresses due to the migration."
This note was created in a patron record by Unique Management Services when they verified your patron at another address in the NCOA (National Change of Address) database.
The purpose of the Note was to draw your attention to the patron's new address in their record. Hopefully, this Note will remind staff to verify exactly what the patron's current address is the next time they visit the library.
Some libraries have asked for a list of their patrons (users) that have this added Note to work on the verification of these patrons' current information. We are happy, by request, to provide your library with a report that lists your patrons that need verification. Please send an email to help(a)swanlibraries.net<mailto:help@swanlibraries.net> to request a report for your library.
And everyone have a good weekend.
Kate Boyle
SWAN Member Services Manager
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info>
http://www.railslibraries.info
Thank you for your assistance with last month's survey of LLSAP member cataloging practices and needs. We received an amazing 277 responses! RAILS is working to improve and expand cataloging services provided by your consortium in FY2016 and beyond. Your responses will help us better understand your library's current cataloging practices in order to identify potential professional development opportunities and additional cataloging services.
Karen Bar
SWAN Bibliographic Services Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5138
Fax: 630.734.5056
karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info>
http://support.swanlibraries.net
SWAN Member Libraries & Information Technology staff:
The issue with report sessions is now resolved.
We sincerely apologize for the inconvenience.
Steven Schlewitt
SWAN IT Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://support.swanlibraries.net
From: swantech-bounces(a)list.swanlibraries.net [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt
Sent: Wednesday, June 10, 2015 12:20 PM
To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net
Subject: [SwanTech] Issue with accessing reports in WorkFlows
Importance: High
SWAN Member Libraries & Information Technology staff:
Please be aware - we are currently investigating issues with the report functions of the Symphony WorkFlows server which will cause the WorkFlows client to crash when attempting to open or run anything from the Reports tab. This issue does not appear to affect any other functions of the Symphony server or the WorkFlows client.
We will update everyone as soon as more information is available.
Thank you for your patience,
Steven Schlewitt
SWAN IT Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://support.swanlibraries.net
_______________________________________________
SwanTech mailing list
SwanTech(a)list.swanlibraries.net<mailto:SwanTech@list.swanlibraries.net>
http://list.railslibraries.info/cgi-bin/mailman/listinfo/swantech
SWAN Member Libraries & Information Technology staff:
Please be aware - we are currently investigating issues with the report functions of the Symphony WorkFlows server which will cause the WorkFlows client to crash when attempting to open or run anything from the Reports tab. This issue does not appear to affect any other functions of the Symphony server or the WorkFlows client.
We will update everyone as soon as more information is available.
Thank you for your patience,
Steven Schlewitt
SWAN IT Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://support.swanlibraries.net
To SWAN Library Staff:
We will be implementing two changes to wording in Enterprise, which will take effect tomorrow.
* First, the user status DELINQUENT will now say ALERT. Please note, this change will also affect staff views in Workflows.
* Second, the location "Standard shelving location" will be changed to Stacks in Enterprise.
Please see the attached document for screenshots of where you can expect to see these changes. These changes will affect all libraries and all Enterprise profiles, and there is no action you need to take.
SWAN received many comments that use of "DELINQUENT" was overly negative and off-putting to patrons. In order to change the use of the word in Enterprise, the change also had to be made to Workflows. Some library staff sent suggestions to help(a)swanlibraries.net<mailto:help@swanlibraries.net>, which were all reviewed by the Discovery and User Experience team, as well as SWAN staff. In the end, it was decided that ALERT encouraged patrons to check the status of their account, without a negative connotation, and without specifying in how their account is delinquent (items overdue, fines owed, or both).
It was also reported that "Standard shelving location" was confusing to patrons. "Stacks," the corresponding location in Workflows, will appear in Enterprise instead of the longer description. The stacks location is the equivalent of the three letter location codes from Millennium (ams, bfs, wrs, etc.), and is shared by all libraries.
Thank you to everyone who shared patron comments, staff experiences, and suggestions for changing these two elements. Please continue to share your feedback at help(a)swanlibraries.net<mailto:help@swanlibraries.net>.
Rebecca Malinowski
SWAN Special Projects Coordinator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5157
Fax: 630.734.5056
rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info>
http://support.swanlibraries.net
SWAN Member Libraries and Information Technology Staff:
We hope you'll join us at the upcoming SWANTech meeting on Wednesday, June 17th at 10am at the Burr Ridge office. This SWANTech will be hosted on-site at Burr Ridge only, but covered topics and documentation will be made available online shortly afterward for those unable to attend.
On this meeting agenda, the following topics are slated for discussion...
1. Migration Recap
a. SIP2 Integration: Everything you need to know about the new system
i. Vendor classification
ii. Local library SIP2 ports
iii. External vendor SIP2 ports
iv. PCode4 Cross-Reference
b. Outstanding 3rd Party Vendor Issues & Review
2. Future SWANtech Projects & Timeline
a. SVA (Robo-dialer)
b. MobileCirc
c. Proxy/Database Authentication
d. RFID
e. Print Template Software
f. Virtualized SonicWalls
3. SWANTech IT Tips
4. Open Forum/Discussion
If you plan on attending the meeting, please be sure to register on L2.
http://www.librarylearning.info/events/?eventID=20312
We hope to see you there!
Steven Schlewitt
SWAN IT Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://support.swanlibraries.net
SWAN Libraries:
The presentation from yesterday's SWAN Quarterly meeting is now online. Look under the section for the June 4, 2015 date.
https://support.swanlibraries.net/gov/meetings
Direct link to the PowerPoint is here:
https://support.swanlibraries.net/sites/default/files/meeting/2015-06-04/SW…
Our apologies for the online streaming yesterday. It experienced a lot of audio problems repeatedly throughout the stream, and the sessions were restarted a number of times. We will make sure to resolve this for the next online meeting. The recording of the meeting was not affected and will be uploaded to our SWAN YouTube channel soon. We will email everyone once it is available.
Aaron
Aaron Skog
SWAN Executive Director
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5122
Fax: 630.734.5056
aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info>
http://support.swanlibraries.net
+++ please route to appropriate staff +++
Everyone -
It's a new day! As of this morning, we are able to effectively block NON-SWAN RB patrons ( this includes Chicago Public) from placing holds in Enterprise, while allowing staff to place holds in Workflows for them. This means that staff can allow the software to control what is holdable to these patrons in Workflows. There is no longer a prompt for an override. In addition, gone are the additional restrictions that only copy holds can be placed on only your items for NON-SWAN patrons. You can place System level title holds without using an override, except in rare instances (Non-Circ items, etc).
Non-SWAN RB and Chicago patrons can in the My Account area of Enterprise: Change their PIN, Set preferences, Setup text messaging, View checkouts, Renew items if eligible for renewal, Cancel holds, Change Pickup point (only to those libraries that have opted in to "Pickup Anywhere"), Suspend holds, Un-suspend holds, and View fines. The only thing they can't do is place a hold.
Enjoy!!!!!
If you should have any questions, please call Member Services at 630-734-5153 or email help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Kate Boyle
SWAN Member Services Manager
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info>
http://www.railslibraries.info
The Lansing Public Library will be open on Friday, 6/5/15 from 1-5 p.m.
Renee Clanton
SWAN Member Services Consultant
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5169
Fax: 630.734.5056
renee.clanton(a)railslibraries.info<mailto:renee.clanton@railslibraries.info>
http://support.swanlibraries.net
+++ Please route to Circulation Managers, Public Services Managers, Technical Services Managers and all appropriate personnel +++
Hi everyone,
Attached is a memo concerning Item Types.
If you should have any questions, please call our office at 630-734-5153 or email us at help(a)swanlibraries.net<mailto:help@swanlibraries.net> .
Karen Bar
SWAN Bibliographic Services Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5138
Fax: 630.734.5056
karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info>
http://support.swanlibraries.net
