SWANcom

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3088 discussions

by Kate Boyle

Everyone - We have recently added two new buttons to the SWAN website: * FAQ (which links to the Migration FAQ page https://support.swanlibraries.net/content/migration-faq ) * Known Issues (https://support.swanlibraries.net/content/known-issues ) listing Known Issues from the SirsiDynix website that apply to SWAN We have removed the Forms button as it was outdated and redundant. All Webforms are accessible from the Tabs menu running across the top of the website. [cid:image002.jpg@01D0BD6D.64D28EB0]This is the new button configuration. If you should have any questions, don't hesitate to contact Member Services at 630-734-5153. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

11 years, 1 month

Non SWAN RB stats--June

by Edlyn LeFevour

Edlyn LeFevour SWAN Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5161 Fax: 630.734.5056 edlyn.lefevour(a)railslibraries.info<mailto:edlyn.lefevour@railslibraries.info> http://support.swanlibraries.net

11 years, 1 month

Concluded: *Planned Outage* on 7/8 at 9pm - Enterprise eCommerce (Fines/Bills Payment)

by Steven Schlewitt

SWAN Member Library Staff: Our maintenance for the evening has concluded successfully. No further downtime of the Enterprise eCommerce service or other related Enterprise services is expected this evening. Thank you for your patience. Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Wednesday, July 08, 2015 8:57 PM To: swancom(a)list.swanlibraries.net; swancirc(a)list.swanlibraries.net Subject: [SWANcom] Reminder: *Planned Outage* on 7/8 at 9pm - Enterprise eCommerce (Fines/Bills Payment) Just a quick reminder - the Enterprise eCommerece/Web Services maintenance is scheduled to begin in just a few minutes. During that time, eCommerce payments through Enterprise will be disabled until the conclusion of the maintenance, and there is a chance that account logins and library availability in the Enterprise OPAC may be unavailable briefly during the outage. Please watch for additional SWANcoms for further updates. Thank you, Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Monday, July 06, 2015 1:18 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>; swancirc(a)list.swanlibraries.net<mailto:swancirc@list.swanlibraries.net> Subject: [SWANcom] *Planned Outage* on 7/8 at 9pm - Enterprise eCommerce (Fines/Bills Payment) Importance: High SWAN Member Library Staff: This Wednesday, July 8th, at 9pm, the Enterprise OPAC eCommerce payment service will be offline for a planned outage and system maintenance. During that time, the payment service will be disabled for patrons to avoid any lost/failed transactions. This outage will not affect any other functions of the Enterprise OPAC or Symphony WorkFlows. We will re-enable the service following a successful conclusion of our maintenance. We hope for this process to take no longer than 1-2 hours. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

11 years, 1 month

Reminder: *Planned Outage* on 7/8 at 9pm - Enterprise eCommerce (Fines/Bills Payment)

by Steven Schlewitt

Just a quick reminder - the Enterprise eCommerece/Web Services maintenance is scheduled to begin in just a few minutes. During that time, eCommerce payments through Enterprise will be disabled until the conclusion of the maintenance, and there is a chance that account logins and library availability in the Enterprise OPAC may be unavailable briefly during the outage. Please watch for additional SWANcoms for further updates. Thank you, Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Monday, July 06, 2015 1:18 PM To: swancom(a)list.swanlibraries.net; swancirc(a)list.swanlibraries.net Subject: [SWANcom] *Planned Outage* on 7/8 at 9pm - Enterprise eCommerce (Fines/Bills Payment) Importance: High SWAN Member Library Staff: This Wednesday, July 8th, at 9pm, the Enterprise OPAC eCommerce payment service will be offline for a planned outage and system maintenance. During that time, the payment service will be disabled for patrons to avoid any lost/failed transactions. This outage will not affect any other functions of the Enterprise OPAC or Symphony WorkFlows. We will re-enable the service following a successful conclusion of our maintenance. We hope for this process to take no longer than 1-2 hours. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

11 years, 1 month

Retirement of Millennium Report Server - July 31st

by Steven Schlewitt

SWAN Member Library Staff: On Friday, July 31st, SWAN will be discontinuing all access to the retired Millennium Report Server. Library staff interested in historical item statistics to assist with weeding or other projects may want to run reports in Millennium prior to the Report Server being taken offline. After July 31st, there is no guarantee that SWAN can recover historical data in the "other fields" list below. The two lists below indicate data typically used for weeding that we were able to migrate to the Symphony Server, as well as fields that we were unable to populate. Migrated Fields Date Created Total Charges 2014_Circ (stored in extended info) Other fields - updating in Symphony only after go-live on April 14, 2015 Date last charged Last Checked In Date Inventoried Last Activity In-House Uses If you have any questions about the retirement of the Millennium Report Server, or need assistance in obtaining a legacy Millennium report, please contact SWAN Support at 630.734.5153 or email help(a)swanlibraries.net<mailto:help@swanlibraries.net> Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

11 years, 1 month

Message added to Enterprise to alert patrons to maintenance downtime of Ecommerce

by Kate Boyle

+++ Please route to appropriate personnel +++ I just wanted to let everyone know that we have added a message to Enterprise to alert patrons to the downtime planned for Ecommerce tomorrow night. The message displays in Enterprise only if your library participates in Ecommerce. The message will display from today until early Thursday morning (5 AM). Message reads:" This Wednesday, July 8th, beginning at 9pm we will be performing maintenance on the online fines/bill payment feature of the catalog. The downtime should last 1-2 hours. During maintenance the payment feature is disabled. Once payments can be made, the display of fines in the "My Account" area will include the usual checkboxes. Thank you for your understanding." And "Thank You" for your patience. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

11 years, 1 month

*Planned Outage* on 7/8 at 9pm - Enterprise eCommerce (Fines/Bills Payment)

by Steven Schlewitt

SWAN Member Library Staff: This Wednesday, July 8th, at 9pm, the Enterprise OPAC eCommerce payment service will be offline for a planned outage and system maintenance. During that time, the payment service will be disabled for patrons to avoid any lost/failed transactions. This outage will not affect any other functions of the Enterprise OPAC or Symphony WorkFlows. We will re-enable the service following a successful conclusion of our maintenance. We hope for this process to take no longer than 1-2 hours. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

11 years, 1 month

4th of July holiday reminder

by Kate Boyle

Just a quick reminder regarding holiday closings: SWAN is closed on Friday, July 3rd RAILS is closed on Friday, July 3rd SWAN libraries will receive delivery as usual Thursday night/Friday morning - there will be no delivery on Friday night/Saturday morning. On Friday July 3rd, if you should need to contact SWAN, please open a ticket by sending an email to help(a)swanlibraries.net<mailto:help@swanlibraries.net> or call 630-734-5153. Unique Integrated Communications will be providing phone coverage as they do every weekend. If an emergency should arise, they know how to reach us. Everyone have a wonderful 4th, it looks like the weather is going to be fine for the fireworks! Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

11 years, 1 month

SWAN SD Pre-Cat workshops

by Karen Bar

+++ Please route to appropriate personnel +++ These workshops will be presented by SWAN Bibliographic Services Team and will cover the basics of creating Pre-Cats in SirsiDynix WorkFlows. Who should attend this workshop? Any library staff new to their position or any newly hired employees that are involved in the creation of pre-cat records. Any library staff who might feel that they would benefit from a refresher course for creating pre-cat records in SD WorkFlows. SWAN SD Pre-Cat Training will be offered: Thursday, July 30th 9:30 -11:30 http://www.librarylearning.info/events/?eventID=20753 Friday, August 7th 9:30 -11:30 http://www.librarylearning.info/events/?eventID=20754 Tuesday, August 18th 1:00 -3:00 http://www.librarylearning.info/events/?eventID=20755 We look forward to seeing you. If you have any questions, please contact Karen Bar at 630.734.5138 or karen.bar(a)railslibraries.info<aren.bar(a)railslibraries.info> Karen Bar SWAN Bibliographic Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://www.railslibraries.info

11 years, 1 month

two more SWAN SD Reports workshops added to calendar

by Kate Boyle

+++ Please route to appropriate personnel +++ This morning I have added two more SD Reports workshops. Registration is open now for either workshop. If you are waitlisted for one of the other two SD Report workshops, I would suggest that you might want to register for one of the two new offerings before canceling your waitlist registration for the other. New workshop offerings: SWAN SD reports Monday, August 10th 9:30 -noon http://www.librarylearning.info/events/?eventID=20746 SWAN SD reports Monday, August 17th 9:30 - noon http://www.librarylearning.info/events/?eventID=20748 Upcoming Users Group meetings: There are still a few seats available for the SWAN Circ Users Group meeting on Thursday, July 23rd . http://www.librarylearning.info/events/?eventID=20523 Also, there is still room in the Serials Users Group meeting on Tuesday, July 14 http://www.librarylearning.info/events/?eventID=20585 And there is still room in the Acquisitions users Group meeting on Tuesday, July 14th http://www.librarylearning.info/admin/event_details.aspx?eventID=20586 The Cataloging Users Group meeting on July 14th is full. And don't forget our GUTS training (Everything you want to know about the inner workings of Symphony ). There is room in all of the workshops: July 29th<http://www.librarylearning.info/events/?eventID=20515>, July 30th<http://www.librarylearning.info/events/?eventID=20516>, Aug. 3rd<http://www.librarylearning.info/events/?eventID=20517> , Aug. 4th<http://www.librarylearning.info/events/?eventID=20518>, and the Webinar on Aug 6th<http://www.librarylearning.info/events/?eventID=20519> We look forward to seeing all of you. I you should have any questions, please contact SWAN Member Services at 630-734-5153. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

11 years, 1 month

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SWANcom