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*Resolved* WorkFlows Slowness and Enterprise Authentication Issues

by Steven Schlewitt

SWAN Member Library Staff: In the last hour, we experienced some unexpected slowness on the Symphony server that we suspect may be related to troubleshooting of our recent record and index issues. This slowness also caused authentication issues with the Enterprise OPAC, which was denying patron logins. These issues have since been resolved and we're currently monitoring the situation with the help of SirsiDynix support. If your staff are still experiencing symptoms relating to this issue, please let us know at help(a)swanlibraries.net<mailto:help@swanlibraries.net> or call SWAN support at 630.734.5153. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

10 years, 7 months

Circulation reports being run today

by Kate Boyle

+++ Please route to appropriate personnel +++ Everyone - This morning we are running three Circulation Reports for the first time: Expire Holds Report - This expires holds that were not filled before their expiration date and sets the hold status to inactive. Your patrons will receive email notification that these holds have been cancelled. Expire Available Holds Report - This expires holds that have been on the hold shelf for at least seven days and not picked up. This report changes the status of the hold to inactive. Your patrons will receive an email notification that these holds have been cancelled. Clean Holds Shelf Report - The report for your specific library will be automatically sent to your library generic email. The report should be sorted by user name. This report identifies those items that need to be pulled from the hold shelf and processed. Those items that need to be put "in transit" are updated to "in transit" automatically, you can check in the item if you want to generate an "in transit" slip. Those items that cannot fill another hold and are at their home library, are updated to the item's home location and can be re-shelved. Those items that can fill another hold at the same library, are updated to "holds". The next available hold at that library is updated to "available". Check the item in to generate a hold wrapper or hold slip. We will be sending more information as needed after we have analyzed these first reports. We anticipate that these reports will be scheduled to run Monday through Friday. We will be running these three reports as soon as possible today. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

10 years, 7 months

Enterprise Catalog *Now Functional, Holds Re-Enabled For Patrons*

by Aaron Skog

SWAN Library Staff: The solution required around 3 hours to complete, ending around 6:30PM. The detailed display within Enterprise now lists the library and status of all items. We are arranging follow up on this situation with SirsiDynix tomorrow. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

10 years, 7 months

Enterprise Fix Underway, Holds Online Will Be Disabled

by Aaron Skog

SWAN Library Staff: SirsiDynix and SWAN staff will attempt a fix to the Enterprise catalog. This process we estimate will take 2 hours to complete. Patrons placing online holds will be disabled. We are mid-way through disabling this in all 145 profiles. We regret this problem with the catalog and especially with the holds. Since this is a Sunday, make sure to alert your colleagues to the situation. You may begin to receive phone calls about the holds as well. Updates will be made online as well on the SWAN support site: https://support.swanlibraries.net/ Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

10 years, 7 months

Catalog Problems Encountered

by Aaron Skog

SWAN Library Staff: We have reports of widespread problems with the catalog and search results. SirsiDynix support is investigating. Thank you for your patience. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

10 years, 7 months

*Concluded* System Restart Scheduled 7:00PM SATURDAY 4/25

by Aaron Skog

SWAN Library Staff: The Symphony server was restarted Saturday at 7:00PM (I am still not certain why I wrote in my 4:20PM SWANcom that it would be "Sunday") and a portion of the reindexing took place last night. This means library staff will continue to see errors in Workflows related to searching. However, there should not be as many as we continue to process these in batches. For example, records that staff added this week may not be fully searchable today, and when doing a browse search, you may see the message "Heading keys need to be indexed first." For library staff on Sunday: if you encounter any problems, please send them to help(a)swanlibraries.net<mailto:help@swanlibraries.net> or if you encounter a major problem (circulation down, wide-spread problems within your library) you can call 630-734-5153 and the call will be directed to our emergency support. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

10 years, 7 months

System Restart Scheduled 7:00PM Sunday 4/25

by Aaron Skog

SWAN Library Staff: The Symphony ILS will restart at 7:00PM tonight. The rebuild of the search index will start soon afterwards. The work will be complete prior to all libraries opening for business on Sunday. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

10 years, 7 months

Migration Update: Saturday 4/25 Re-Index

by Aaron Skog

SWAN Library Staff: The re-index work continues. We completed a portion of the processes requires overnight. This will be a multi-day project unfortunately as SWAN is processing large data changes. The update from yesterday applies to today, Saturday: This means library staff will continue to see errors in Workflows related to searching. For example, records that were imported yesterday may not be fully searchable today, and when doing a browse search, you may see the message "Heading keys need to be indexed first." After speaking with SirsiDynix support this morning, we have received confirmation that we can continue to add records to the catalog, but may continue to experience anomalies in searching. All records, whether added previously or today, should be searchable by title control number or an item barcode. *Newly added items will appear in Enterprise search results.* We apologize for the inconvenience to staff. Libraries can continue to circulation material normally. *This will not have an effect on circulation, and should be unnoticed by the public.* We will confirm the successful completion of our overnight processes tonight and tomorrow morning. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

10 years, 7 months

*Concluded* Symphony Production Server Maintenance TONIGHT (4/24) After 9pm

by Steven Schlewitt

SWAN Member Library Staff: Our maintenance on the Symphony server has concluded and WorkFlows is once again available for use. Thank you for your patience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: Steven Schlewitt Sent: Friday, April 24, 2015 2:58 PM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: Symphony Production Server Maintenance TONIGHT (4/24) After 9pm Importance: High SWAN Member Library Staff: After the close of our libraries this evening, we're planning a scheduled system maintenance, beginning at 9:30pm, which will leave the Symphony WorkFlows production server unavailable until tomorrow morning around 7am. During that time, the Enterprise OPAC will still be accessible and fully functional for patrons and staff - this maintenance will only affect WorkFlows. We apologize for the inconvenience and greatly appreciate your patience during these scheduled outages. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

10 years, 7 months

Clear Hold Shelf lists coming on Monday

by Rebecca Malinowski

Please route to appropriate staff: The clean hold shelf lists will be delivered on Monday, and should be available at your library's email alias (ex. ams(a)notices.swanlibraries.net<mailto:ams@notices.swanlibraries.net>) by 9:00 AM on Monday, April 27th. Please monitor your email on Monday morning. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net

10 years, 7 months

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