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Migration Update: Saturday 4/25 Re-Index

by Aaron Skog

SWAN Library Staff: The re-index work continues. We completed a portion of the processes requires overnight. This will be a multi-day project unfortunately as SWAN is processing large data changes. The update from yesterday applies to today, Saturday: This means library staff will continue to see errors in Workflows related to searching. For example, records that were imported yesterday may not be fully searchable today, and when doing a browse search, you may see the message "Heading keys need to be indexed first." After speaking with SirsiDynix support this morning, we have received confirmation that we can continue to add records to the catalog, but may continue to experience anomalies in searching. All records, whether added previously or today, should be searchable by title control number or an item barcode. *Newly added items will appear in Enterprise search results.* We apologize for the inconvenience to staff. Libraries can continue to circulation material normally. *This will not have an effect on circulation, and should be unnoticed by the public.* We will confirm the successful completion of our overnight processes tonight and tomorrow morning. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

10 years, 9 months

*Concluded* Symphony Production Server Maintenance TONIGHT (4/24) After 9pm

by Steven Schlewitt

SWAN Member Library Staff: Our maintenance on the Symphony server has concluded and WorkFlows is once again available for use. Thank you for your patience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: Steven Schlewitt Sent: Friday, April 24, 2015 2:58 PM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: Symphony Production Server Maintenance TONIGHT (4/24) After 9pm Importance: High SWAN Member Library Staff: After the close of our libraries this evening, we're planning a scheduled system maintenance, beginning at 9:30pm, which will leave the Symphony WorkFlows production server unavailable until tomorrow morning around 7am. During that time, the Enterprise OPAC will still be accessible and fully functional for patrons and staff - this maintenance will only affect WorkFlows. We apologize for the inconvenience and greatly appreciate your patience during these scheduled outages. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

10 years, 9 months

Clear Hold Shelf lists coming on Monday

by Rebecca Malinowski

Please route to appropriate staff: The clean hold shelf lists will be delivered on Monday, and should be available at your library's email alias (ex. ams(a)notices.swanlibraries.net<mailto:ams@notices.swanlibraries.net>) by 9:00 AM on Monday, April 27th. Please monitor your email on Monday morning. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net

10 years, 9 months

Symphony Production Server Maintenance TONIGHT (4/24) After 9pm

by Steven Schlewitt

SWAN Member Library Staff: After the close of our libraries this evening, we're planning a scheduled system maintenance, beginning at 9:30pm, which will leave the Symphony WorkFlows production server unavailable until tomorrow morning around 7am. During that time, the Enterprise OPAC will still be accessible and fully functional for patrons and staff - this maintenance will only affect WorkFlows. We apologize for the inconvenience and greatly appreciate your patience during these scheduled outages. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

10 years, 9 months

Searching and Indexing Update

by Rebecca Malinowski

To All Library Staff: As reported earlier today, the issues with dynamic indexing in Symphony have been resolved. This means that added records should be immediately searchable in Workflows as expected. SWAN and SirsiDynix are continuing to make batch updates to records as part of our migration cleanup. The large volume of these changes affects our overnight processes, which must run completely and in a specific sequence for Workflows and Enterprise to function correctly. In order to prevent these processes from running too long (effectively getting in each other's way), updated records will be run through the processes in sized nightly batches over several days. What this means for library staff is that some changes that have taken place in Workflows may not be picked up in Enterprise as quickly as expected. We have also seen On-Order items back in the Onshelf Item Wizard today, which we think was related to the indexing issues we saw today, and anticipate will be resolved tomorrow. We have seen a number of tickets come in with example barcodes, control numbers and/or screenshots, which have been very helpful in identifying and resolving issues. Thank you all again for your reports. Please continue to send reports and questions to help(a)swanlibraries.net<mailto:help@swanlibraries.net> or open a ticket at http://swan.railslibraries.info/otrs/customer.pl. Rebecca Malinowski SWAN Special Projects Coordinator Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://www.railslibraries.info

10 years, 9 months

*Concluded* Symphony Production Server Maintenance TONIGHT (4/23) After 9pm

by Steven Schlewitt

SWAN Member Library Staff: Our maintenance on the Symphony server has concluded and WorkFlows is once again available for use. Thank you for your patience. Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info From: Steven Schlewitt Sent: Thursday, April 23, 2015 2:47 PM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: Symphony Production Server Maintenance TONIGHT (4/23) After 9pm Importance: High SWAN Member Library Staff: After the close of our libraries this evening, we're planning a scheduled system maintenance, beginning at 9:45pm, which will leave the Symphony WorkFlows production server unavailable until tomorrow morning around 6am. During that time, the Enterprise OPAC will still be accessible and fully functional for patrons and staff - this maintenance will only affect WorkFlows. We apologize for the inconvenience and greatly appreciate your patience during these scheduled outages. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

10 years, 9 months

REMINDER: Symphony Production Server Maintenance TONIGHT (4/23) After 9pm

by Steven Schlewitt

Just a quick reminder - maintenance on the Symphony server will begin in just a few minutes. Thank you, Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info From: Steven Schlewitt Sent: Thursday, April 23, 2015 2:47 PM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: Symphony Production Server Maintenance TONIGHT (4/23) After 9pm Importance: High SWAN Member Library Staff: After the close of our libraries this evening, we're planning a scheduled system maintenance, beginning at 9:45pm, which will leave the Symphony WorkFlows production server unavailable until tomorrow morning around 6am. During that time, the Enterprise OPAC will still be accessible and fully functional for patrons and staff - this maintenance will only affect WorkFlows. We apologize for the inconvenience and greatly appreciate your patience during these scheduled outages. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

10 years, 9 months

Issues with searching/indexing in WorkFlows

by Karen Bar

SirsiDynix reports that the issues with dynamic indexing have been resolved. Please contact us if you encounter any problems. Thank you for your patience. Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net

10 years, 9 months

Symphony Production Server Maintenance TONIGHT (4/23) After 9pm

by Steven Schlewitt

SWAN Member Library Staff: After the close of our libraries this evening, we're planning a scheduled system maintenance, beginning at 9:45pm, which will leave the Symphony WorkFlows production server unavailable until tomorrow morning around 6am. During that time, the Enterprise OPAC will still be accessible and fully functional for patrons and staff - this maintenance will only affect WorkFlows. We apologize for the inconvenience and greatly appreciate your patience during these scheduled outages. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

10 years, 9 months

Issues with searching/indexing in WorkFlows

by Karen Bar

There is an issue with WorkFlows and indexing right now. When searching for titles entered on 4/22 and 4/23, these titles may not appear at all or you may receive the message 'headings keys need to be indexed". We have opened a case with SirsiDynix and we are working to resolve this issue as quickly as possible. Thank you for your patience. Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net

10 years, 9 months

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