To All Member Libraries:
Issues with WorkFlows indexing are now resolved.
Thank you for your patience.
Karen Bar
SWAN Bibliographic Services Manager
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5138
Fax: 630.734.5056
karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info>
http://www.railslibraries.info
To Library Staff:
SWAN staff been investigating a number of comments from library staff regarding the inaccuracy of the "Available for Checkout" number displayed in Enterprise. As a result, we will be temporarily removing this number effective Friday, July 24th, until we can identify a solution. Read on for more details.
An availability number appears on the hit list display as well as the availability tab of the detailed display. During our training and configuration process, we had been instructed that the "available" flag in an item's location (set in Symphony configuration tables) determined if the item counted as available in Enterprise or not, but that does not seem to be the case.
Instead, this Knowledge Base article<https://support.sirsidynix.com/kb/136792> says that items are "available" in Enterprise if:
* Not a shadow item
* Not in a shadowed location
* Not on reserve
* Not in transit
* Have no charges
* Are not flagged to be recirculated
This seems more in line with what we are seeing in Enterprise. That means that on order items, items on the hold shelf, items in locations like Reference, etc. are all included as available in the counts. Furthermore, the numbers displayed in the detailed display and the hit list do not match. Neither seems to reflect the actual number of copies that one could walk into a library and check out.
Because of the number of issues this is causing library staff and patrons, we will be temporarily removing both counts as we continue to investigate with SirsiDynix. Ideally, we would like to display a true number of available copies-those sitting on a shelf ready to be checked out. We will be making this change on Friday morning. It will not require any downtime. We will send an update to the membership when we reach a more sustainable resolution.
Thank you for your continued feedback on Symphony and Enterprise.
Rebecca Malinowski
SWAN Special Projects Coordinator
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5157
Fax: 630.734.5056
rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info>
http://www.railslibraries.info
SWAN Member Libraries & Information Technology Staff:
The SWAN BookMyne Quick Start Guide is now available on the SWAN support site in the documentation pages. Please see the link below (requires L2 login) to download a copy. Feel free to share this with patrons, if needed, and please let us know if you have any questions or encounter any issues when using the application.
https://support.swanlibraries.net/system/files/Members%20Only/SWANTech/Book…
Steven Schlewitt
SWAN IT Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://support.swanlibraries.net
Sent: Friday, July 17, 2015 3:49 PM
To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net
Subject: [SWANcom] SWAN BookMyne for iOS and Android
SWAN Member Libraries & Information Technology Staff:
As you may have been aware, SWAN patrons and staff alike have been struggling with intermittent connection issues with the SirsiDynix BookMyne mobile catalog app for several weeks now. This week, SWAN staff made significant progress in resolving issues with BookMyne, and we're happy to announce that the app now works consistently on both iOS and Android devices without significant issues. Patrons can now add their local libraries, access their library account, perform searches, and place holds on the SWAN catalog from any network, anywhere, as expected.
While the BookMyne app is certainly not as robust as the Enterprise OPAC, it can be suggested as an alternative to patrons that continue to experience issues accessing the Enterprise catalog from their tablets and phones. That being the case, SWAN will also be releasing a brief Quick Start guide for BookMyne that will cover the essentials of using the app, which can be shared with patrons. Watch for that documentation to be announced via SWANcom in the upcoming days.
As always, we greatly appreciate your patience as we work to resolve these issues.
Thank you, and have a great weekend!
Steven Schlewitt
SWAN IT Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://support.swanlibraries.net
To All Member Libraries:
We have had several reports this morning of staff receiving an error message "Heading not found" when searching by ISBN. In these cases, the records were retrievable using other indexes. It appears possible the there was an issue with the indexing overnight. Technical Services/Cataloging staff are reminded to perform thorough searches using several indexes before creating a new Pre-Cat. SWAN has opened a case with SirsiDynix and we will update you when we have more information.
Karen Bar
SWAN Bibliographic Services Manager
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5138
Fax: 630.734.5056
karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info>
http://www.railslibraries.info
SWAN Member Libraries & Information Technology Staff:
Issues with the WorkFlows reports queue are now resolved. Aside from a few reports that closed in error, all other reports requested this afternoon will continue to run in queue through the evening. Please check for your finished reports tomorrow morning.
Thank you,
Steven Schlewitt
SWAN IT Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://support.swanlibraries.net
Sent: Tuesday, July 21, 2015 4:57 PM
To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net
Subject: Symphony Reports Queue Not Processing
SWAN Member Libraries & Information Technology Staff:
While the Symphony/WorkFlows server is back online and stable, we continue to experience issues with the WorkFlows reports queue. We're currently working with SirsiDynix to find a resolution.
We'll update via SWANcom as soon as additional information is available.
Thank you again for your patience.
Steven Schlewitt
SWAN IT Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://support.swanlibraries.net
SWAN Member Libraries & Information Technology Staff:
While the Symphony/WorkFlows server is back online and stable, we continue to experience issues with the WorkFlows reports queue. We're currently working with SirsiDynix to find a resolution.
We'll update via SWANcom as soon as additional information is available.
Thank you again for your patience.
Steven Schlewitt
SWAN IT Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://support.swanlibraries.net
To All Member Libraries:
You may now resume regular circulation. The issues affecting Symphony have been resolved, and Workflows and Enterprise are now fully functioning.
SWAN will process offline transaction files centrally.
Thank you again for your patience.
Rebecca Malinowski
SWAN Special Projects Coordinator
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5157
Fax: 630.734.5056
rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info>
http://www.railslibraries.info
From: Rebecca Malinowski
Sent: Tuesday, July 21, 2015 3:48 PM
To: 'swancom(a)list.swanlibraries.net'; 'swancirc(a)list.swanlibraries.net'; 'swantech(a)list.swanlibraries.net'
Subject: Symphony Not Responsive - Operate in Offline Mode
To All Member Libraries:
Please close Symphony Workflows and reopen in Offline Mode. Offline documentation is available on the support site at https://support.swanlibraries.net/system/files/Members%20Only/SWANTech/Work…
We have encountered an issue in which Workflows is unable to complete commands. SWAN IT and SirsiDynix are working to resolve the issue as quickly as possible. We will send updates via SWANcom and post to the support site as they become available.
You may continue to search Enterprise, but will not be able to log in, place holds, or see real time shelf status.
Thank you for your patience, and please watch your email for updates.
Rebecca Malinowski
SWAN Special Projects Coordinator
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5157
Fax: 630.734.5056
rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info>
http://www.railslibraries.info
To All Member Libraries:
Please close Symphony Workflows and reopen in Offline Mode. Offline documentation is available on the support site at https://support.swanlibraries.net/system/files/Members%20Only/SWANTech/Work…
We have encountered an issue in which Workflows is unable to complete commands. SWAN IT and SirsiDynix are working to resolve the issue as quickly as possible. We will send updates via SWANcom and post to the support site as they become available.
You may continue to search Enterprise, but will not be able to log in, place holds, or see real time shelf status.
Thank you for your patience, and please watch your email for updates.
Rebecca Malinowski
SWAN Special Projects Coordinator
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5157
Fax: 630.734.5056
rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info>
http://www.railslibraries.info
SWAN Member Libraries & Information Technology Staff:
As you may have been aware, SWAN patrons and staff alike have been struggling with intermittent connection issues with the SirsiDynix BookMyne mobile catalog app for several weeks now. This week, SWAN staff made significant progress in resolving issues with BookMyne, and we're happy to announce that the app now works consistently on both iOS and Android devices without significant issues. Patrons can now add their local libraries, access their library account, perform searches, and place holds on the SWAN catalog from any network, anywhere, as expected.
While the BookMyne app is certainly not as robust as the Enterprise OPAC, it can be suggested as an alternative to patrons that continue to experience issues accessing the Enterprise catalog from their tablets and phones. That being the case, SWAN will also be releasing a brief Quick Start guide for BookMyne that will cover the essentials of using the app, which can be shared with patrons. Watch for that documentation to be announced via SWANcom in the upcoming days.
As always, we greatly appreciate your patience as we work to resolve these issues.
Thank you, and have a great weekend!
Steven Schlewitt
SWAN IT Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://support.swanlibraries.net
Please route to Cataloging/Technical Services staff:
At the SWAN Cataloging Users Group meeting today, we introduced revised data entry standards for creating Pre-Cat records. These new standards are being implemented to improve the patron experience in Enterprise, provide improved searching in WorkFlows to minimize duplicate Pre-Cat records and to provide a higher success rate of record matching for OCLC records captured using SmartPort.
I have attached the updated document which has also been posted to the SWAN support site.
These are the changes:
Enter both 10 digit and 13 digit ISBNs, if available.
Enter standard identifying numbers in the appropriate field:
020=ISBN number
022=ISSN number
024=Standard number/UPC number
028=Manufacturer's number
245 field: Include articles in the title. Enter first indicator as 0 (zero) and second indicator 0 (zero) if the title does not contain articles or enter second indicator as appropriate for non-filing characters. See attached document for further explanation.
We have updated the brief title templates and these changes will complete overnight.
As a reminder, we do have openings in the upcoming August 7th SWAN SD Pre-Cat Training session. Please contact SWAN Bibliographic Services if you have any questions.
Thank you!
Karen Bar
SWAN Bibliographic Services Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5138
Fax: 630.734.5056
karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info>
http://support.swanlibraries.net
