A number of errors have been reported regarding the pull list. We have taken steps to correct them, and will rerun the list as soon as possible. However, our data loader is currently making corrections to some holds information, so we need to wait for that process to complete. We will send a SWANcom when the pull list has been refreshed with corrected information.
Rebecca Malinowski
SWAN Special Projects Coordinator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5157
Fax: 630.734.5056
rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info>
http://support.swanlibraries.net
In order to facilitate configuration changes that will take place throughout the day, we are scheduling system restarts at 11 AM and 4 PM. At those times, all workstations will briefly lose their connections to Workflows. Each outage should be momentary-users may log back in after closing and reopening Workflows when prompted.
Ideally, these will be the only restarts during operating hours today. However, if any critical issues are discovered, we may need to change the schedule. We will alert staff to any changes to this plan via SWANcom.
Rebecca Malinowski
SWAN Special Projects Coordinator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5157
Fax: 630.734.5056
rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info>
http://support.swanlibraries.net
The pick list is now available in Onshelf Items Wizard. You may access your library's list of holds to be filled using the wizard.
Please refer to documentation available at https://support.swanlibraries.net/system/files/Members%20Only/Circulation/O… for assistance.
Rebecca Malinowski
SWAN Special Projects Coordinator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5157
Fax: 630.734.5056
rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info>
http://support.swanlibraries.net
The connection has been restored. You may log back in to Workflows.
Rebecca Malinowski
SWAN Special Projects Coordinator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5157
Fax: 630.734.5056
rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info>
http://support.swanlibraries.net
From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Rebecca Malinowski
Sent: Tuesday, April 14, 2015 8:19 AM
To: swancom(a)list.swanlibraries.net
Subject: [SWANcom] Brief Downtime: 8:20 AM
In order to resolve an issue with editing PINs, we will need to briefly halt the system. All users logged in will briefly lose their connection. The downtime should last less than five minutes. We will send a notification when the system is restarted.
Please be aware that we may need to perform additional maintenance throughout the day, and continue to monitor SWANcom.
Rebecca Malinowski
SWAN Special Projects Coordinator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5157
Fax: 630.734.5056
rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info>
http://support.swanlibraries.net
In order to resolve an issue with editing PINs, we will need to briefly halt the system. All users logged in will briefly lose their connection. The downtime should last less than five minutes. We will send a notification when the system is restarted.
Please be aware that we may need to perform additional maintenance throughout the day, and continue to monitor SWANcom.
Rebecca Malinowski
SWAN Special Projects Coordinator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5157
Fax: 630.734.5056
rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info>
http://support.swanlibraries.net
SWAN Library staff:
The SWAN Symphony WorkFlows production server is now online and accessible. Please login at any time using your assigned WorkFlows logins.
If you encounter any issues, please contact our support desk at 630.734.5153 or email help(a)swanlibraries.net<mailto:help@swanlibraries.net>.
Thank you for your continued patience and support.
Steven Schlewitt
SWAN IT Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://support.swanlibraries.net
SWAN Libraries:
All uploaded offline transactions have been processed. SWAN staff will examine the exceptions in the morning.
Aaron Skog
SWAN Executive Director
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5122
Fax: 630.734.5056
aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info>
http://support.swanlibraries.net
SWAN Libraries:
We verified uploaded offline files have been received. The SirsiDynix staff have begun processing the offline data.
Make sure to review Migration Memo #20 one last time:
https://support.swanlibraries.net/content/migration-memos
SWAN and SirsiDynix staff arrive 7AM Tuesday at Burr Ridge headquarters to evaluate situation and determine readiness for go-live on Symphony WorkFlows.
Upon arriving at the libraries on Tuesday morning, library staff should consult the SWAN support site and check for SWANcom updates.
https://support.swanlibraries.net/
Aaron Skog
SWAN Executive Director
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5122
Fax: 630.734.5056
aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info>
http://support.swanlibraries.net
SWAN Libraries:
When your library reports its offline upload, you can see it here:
https://support.swanlibraries.net/news/2015-04-13/offline-upload-report-one…
SWAN staff are available until at least 10 PM tonight. Please call 630-734-5153 or email help(a)swanlibraries.net for assistance.
Aaron Skog
SWAN Executive Director
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5122
Fax: 630.734.5056
aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info>
http://support.swanlibraries.net
To all library staff:
The data load is largely complete. SWAN and SirsiDynix are working on resolving errors and finalizing configuration behind the scenes.
Libraries have already started closing and upload offline data by logging into the production server. As your library closes, please remember to upload the offline files and report back using this form: https://fs8.formsite.com/SWANServices/OfflineReport/index.html Once SWAN has received all of the offline files, SirsiDynix will begin processing them. They will process overnight.
SWAN staff are available until at least 10 PM tonight. Please call 630-734-5153 or email help(a)swanlibraries.net<mailto:help@swanlibraries.net> for assistance.
Please watch SWANcom or support.swanlibraries.net for additional updates, and remember to wait for confirmation from SWAN tomorrow morning before attempting to circulate materials.
Rebecca Malinowski
SWAN Special Projects Coordinator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5157
Fax: 630.734.5056
rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info>
http://support.swanlibraries.net
