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Symphony GUTS training kicks off this week

by Kate Boyle

Everyone - Just a reminder about the Symphony "Guts" Training kicking off this week. Just what is Symphony GUTS, you may ask. Everyone in libraries loves acronyms GUTS - Greater Understanding of The System, perhaps. Or an explanation of the "guts" of the SWAN software? I prefer to think of it as an explanation of the "butterfly effect" - how what happens in this part of the software, effects the behavior in this part of the software. However, you prefer to think of it, we will be sharing our understanding of how the Symphony software works. Topics include: migration and mapping, Circulation configuration (Circ Map and Hold Map), Cataloging configuration (Item types, item categories, and locations), Enterprise (facets, searching, harvesting). Above all there will be an opportunity for you to ask questions. There are numerous opportunities to attend a session, including the opportunity to attend the online webinar on August 6th. Click on the links to register. Wednesday, July 29th 9:30 - Noon http://www.librarylearning.info/events/?eventID=20515 Thursday, July 30th 1:30 - 4:00 PM http://www.librarylearning.info/events/?eventID=20516 Monday, Aug 3rd 9:30 - Noon http://www.librarylearning.info/events/?eventID=20517 Tuesday, Aug 4th 1:30 - 4:00 PM http://www.librarylearning.info/events/?eventID=20518 Thursday, Aug 6th 9:30 - Noon Webinar http://www.librarylearning.info/events/?eventID=20519 There are still seats available - come and join us! Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

10 years, 11 months

Item Category 1 UNKNOWN changed to MISCELLANEOUS

by Karen Bar

+++ Please route to appropriate personnel +++ Based on feedback received from SWAN Member Libraries, Item Category 1 UNKNOWN is being changed to Item Category 1 MISCELLANEOUS. Item Category 1 MISC has already been added to the library policy lists so catalogers may begin to use this immediately. Item Category 1 UNKNOWN will be removed from the policy lists today and will no longer be an option when you log in tomorrow. I will be updating this Item Category for all relevant items later today and dynamic indexing will complete overnight. Please contact me if you have any questions. Karen Bar SWAN Bibliographic Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://www.railslibraries.info

10 years, 11 months

**Resolved** Symphony WorkFlows error message "Heading not found"

by Karen Bar

To All Member Libraries: Issues with WorkFlows indexing are now resolved. Thank you for your patience. Karen Bar SWAN Bibliographic Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://www.railslibraries.info

10 years, 11 months

Enterprise Display Change: Number of available copies

by Rebecca Malinowski

To Library Staff: SWAN staff been investigating a number of comments from library staff regarding the inaccuracy of the "Available for Checkout" number displayed in Enterprise. As a result, we will be temporarily removing this number effective Friday, July 24th, until we can identify a solution. Read on for more details. An availability number appears on the hit list display as well as the availability tab of the detailed display. During our training and configuration process, we had been instructed that the "available" flag in an item's location (set in Symphony configuration tables) determined if the item counted as available in Enterprise or not, but that does not seem to be the case. Instead, this Knowledge Base article<https://support.sirsidynix.com/kb/136792> says that items are "available" in Enterprise if: * Not a shadow item * Not in a shadowed location * Not on reserve * Not in transit * Have no charges * Are not flagged to be recirculated This seems more in line with what we are seeing in Enterprise. That means that on order items, items on the hold shelf, items in locations like Reference, etc. are all included as available in the counts. Furthermore, the numbers displayed in the detailed display and the hit list do not match. Neither seems to reflect the actual number of copies that one could walk into a library and check out. Because of the number of issues this is causing library staff and patrons, we will be temporarily removing both counts as we continue to investigate with SirsiDynix. Ideally, we would like to display a true number of available copies-those sitting on a shelf ready to be checked out. We will be making this change on Friday morning. It will not require any downtime. We will send an update to the membership when we reach a more sustainable resolution. Thank you for your continued feedback on Symphony and Enterprise. Rebecca Malinowski SWAN Special Projects Coordinator Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://www.railslibraries.info

10 years, 11 months

Getting Started Guide for SWAN BookMyne iOS and Android

by Steven Schlewitt

SWAN Member Libraries & Information Technology Staff: The SWAN BookMyne Quick Start Guide is now available on the SWAN support site in the documentation pages. Please see the link below (requires L2 login) to download a copy. Feel free to share this with patrons, if needed, and please let us know if you have any questions or encounter any issues when using the application. https://support.swanlibraries.net/system/files/Members%20Only/SWANTech/Book… Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net Sent: Friday, July 17, 2015 3:49 PM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SWANcom] SWAN BookMyne for iOS and Android SWAN Member Libraries & Information Technology Staff: As you may have been aware, SWAN patrons and staff alike have been struggling with intermittent connection issues with the SirsiDynix BookMyne mobile catalog app for several weeks now. This week, SWAN staff made significant progress in resolving issues with BookMyne, and we're happy to announce that the app now works consistently on both iOS and Android devices without significant issues. Patrons can now add their local libraries, access their library account, perform searches, and place holds on the SWAN catalog from any network, anywhere, as expected. While the BookMyne app is certainly not as robust as the Enterprise OPAC, it can be suggested as an alternative to patrons that continue to experience issues accessing the Enterprise catalog from their tablets and phones. That being the case, SWAN will also be releasing a brief Quick Start guide for BookMyne that will cover the essentials of using the app, which can be shared with patrons. Watch for that documentation to be announced via SWANcom in the upcoming days. As always, we greatly appreciate your patience as we work to resolve these issues. Thank you, and have a great weekend! Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

10 years, 11 months

Symphony WorkFlows error message "Heading not found"

by Karen Bar

To All Member Libraries: We have had several reports this morning of staff receiving an error message "Heading not found" when searching by ISBN. In these cases, the records were retrievable using other indexes. It appears possible the there was an issue with the indexing overnight. Technical Services/Cataloging staff are reminded to perform thorough searches using several indexes before creating a new Pre-Cat. SWAN has opened a case with SirsiDynix and we will update you when we have more information. Karen Bar SWAN Bibliographic Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://www.railslibraries.info

10 years, 11 months

**Resolved** Symphony Reports Queue Not Processing

by Steven Schlewitt

SWAN Member Libraries & Information Technology Staff: Issues with the WorkFlows reports queue are now resolved. Aside from a few reports that closed in error, all other reports requested this afternoon will continue to run in queue through the evening. Please check for your finished reports tomorrow morning. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net Sent: Tuesday, July 21, 2015 4:57 PM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: Symphony Reports Queue Not Processing SWAN Member Libraries & Information Technology Staff: While the Symphony/WorkFlows server is back online and stable, we continue to experience issues with the WorkFlows reports queue. We're currently working with SirsiDynix to find a resolution. We'll update via SWANcom as soon as additional information is available. Thank you again for your patience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

10 years, 11 months

Symphony Reports Queue Not Processing

by Steven Schlewitt

SWAN Member Libraries & Information Technology Staff: While the Symphony/WorkFlows server is back online and stable, we continue to experience issues with the WorkFlows reports queue. We're currently working with SirsiDynix to find a resolution. We'll update via SWANcom as soon as additional information is available. Thank you again for your patience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

10 years, 11 months

**Resolved** Symphony Not Responsive - Operate in Offline Mode

by Rebecca Malinowski

To All Member Libraries: You may now resume regular circulation. The issues affecting Symphony have been resolved, and Workflows and Enterprise are now fully functioning. SWAN will process offline transaction files centrally. Thank you again for your patience. Rebecca Malinowski SWAN Special Projects Coordinator Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://www.railslibraries.info From: Rebecca Malinowski Sent: Tuesday, July 21, 2015 3:48 PM To: 'swancom(a)list.swanlibraries.net'; 'swancirc(a)list.swanlibraries.net'; 'swantech(a)list.swanlibraries.net' Subject: Symphony Not Responsive - Operate in Offline Mode To All Member Libraries: Please close Symphony Workflows and reopen in Offline Mode. Offline documentation is available on the support site at https://support.swanlibraries.net/system/files/Members%20Only/SWANTech/Work… We have encountered an issue in which Workflows is unable to complete commands. SWAN IT and SirsiDynix are working to resolve the issue as quickly as possible. We will send updates via SWANcom and post to the support site as they become available. You may continue to search Enterprise, but will not be able to log in, place holds, or see real time shelf status. Thank you for your patience, and please watch your email for updates. Rebecca Malinowski SWAN Special Projects Coordinator Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://www.railslibraries.info

10 years, 11 months

Symphony Not Responsive - Operate in Offline Mode

by Rebecca Malinowski

To All Member Libraries: Please close Symphony Workflows and reopen in Offline Mode. Offline documentation is available on the support site at https://support.swanlibraries.net/system/files/Members%20Only/SWANTech/Work… We have encountered an issue in which Workflows is unable to complete commands. SWAN IT and SirsiDynix are working to resolve the issue as quickly as possible. We will send updates via SWANcom and post to the support site as they become available. You may continue to search Enterprise, but will not be able to log in, place holds, or see real time shelf status. Thank you for your patience, and please watch your email for updates. Rebecca Malinowski SWAN Special Projects Coordinator Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://www.railslibraries.info

10 years, 11 months

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