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by Dave Pacin

The July Monthly statistics on the SWAN website (https://support.swanlibraries.net/content/2015-sirsidynix-stats) as initially posted were in error. One day of statistics was not reported in our initial reports. This has been fixed and the statistics on that page of the website are now correct. We apologize for the error and have updated our templates to make certain this error never occurs again. Dave Pacin SWAN Support Specialist Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5151 Fax: 630.734.5056 dave.pacin(a)railslibraries.info<mailto:dave.pacin@railslibraries.info> http://www.railslibraries.info

10 years, 5 months

eRC Missing Collections

by Rebecca Malinowski

To All SWAN Libraries: In monitoring eRC collections, I have identified five libraries that are missing an Overdrive collection. This appears to be unrelated to the issue earlier this week. The issue that started last week and has been resolved involved collections not syncing properly between the admin module and Enterprise profile. In this case, the collections do not appear at all in the admin module. SirsiDynix must reestablish the collection. I am also pressing SirsiDynix to identify a reason that these collection would drop from an institution. The affected libraries are: * Calumet City (CCS) - missing Overdrive Default collection (Media on Demand) * Evergreen Park (EVS) - missing Overdrive Default collection (Media on Demand) * Prairie Trails (PTS) - missing Overdrive Advantage collection (My Media Mall) * Schiller Park (SPS) - missing Overdrive Advantage collection (Media on Demand) * Thomas Ford (TFS) - missing Overdrive Advantage collection (Media on Demand) To all libraries with digital content: please check your Enterprise profiles and compare the counts of digital content to the counts in your collections with vendors. To confirm your collection's presence in your profile: * Navigate to your library's public profile (catalog.swanlibraries.net/xxx where xxx is your three letter code) * Select "Digital Catalog" from the search target box (first drop down) * Click Search without entering search terms to see a complete list of your digital content. You will see the total count for all vendors at the top of your results (# results found), as well as counts by Electronic Format in the first facet on the left side of the screen. If your Enterprise profile counts seem significantly lower than the number of titles you have access to directly through Overdrive, Axis 360, 3M, or Recorded Books, please submit a ticket to help(a)swanlibraries.net. Counts may vary slightly due to the syncing process (for example, titles ordered yesterday may not be in Enterprise today). Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net

10 years, 5 months

BC Commerce Update

by Rebecca Malinowski

To All SWAN Libraries: Please review the updates on BC Commerce below. Please submit any questions to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Fix from SirsiDynix SWAN has received an update from SirsiDynix on the expected fix for BC Commerce issues. ProPay is completing the work necessary on their API, and will then send new documentation to SirsiDynix. The SirsiDynix development is prepared to receive the documentation, after which they will integrate the changes and begin testing the updated version. Justin Swain, who oversees BC Commerce, says that the work is "pretty close to schedule." SWAN will update the membership as soon as we are notified about SirsiDynix's next steps. Updated Reports Documentation The BC Commerce Reconciliation report can be retrieved from Workflows in an Excel workbook. The Excel file is much more readable than the format generated when you open the report directly from finished reports. The Excel file can be downloaded using the Fixed Format Manager helper from the finished reports wizard. The BC Commerce Documentation has been updated to reflect this new information. https://support.swanlibraries.net/documentation/commerce ProPay PCI Compliance Question We received a question from a member library regarding PCI Compliance and the SAQ-A. Should libraries be submitting this information? We reached out to Account Management at ProPay who replied: "SAQ-A information would typically only need to be submitted once a year. ProPay would be sure to reach out to those organizations who need to prove PCI compliance when that comes. Since all ProPay accounts with Sirsi are equipped with ProtectPay, they are already PCI compliant. For now, I would suggest that no libraries need to worry about completing an SAQ-A unless they are contacted by ProPay and requested to do so." Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net

10 years, 6 months

Committee of the Whole 8/11 Presentation Now Online

by Aaron Skog

SWAN Library Staff: The Power Point presentation from Tuesday's SWAN Committee of the Whole meeting is now posted online. This presentation covers post-migration activity for the months of June, July, and August. https://support.swanlibraries.net/sites/default/files/meeting/2015-08-11/SW… If that link is not working, look for the presentation under the meeting date on the following webpage: https://support.swanlibraries.net/gov/meetings Please mark your calendar for the Sept 3 SWAN Quarterly meeting, which will be streamed live online. http://www.librarylearning.info/events/?eventID=19157 Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

10 years, 6 months

SirsiDynix Compatibility with Windows 10 and Microsoft Edge

by Steven Schlewitt

SWAN Member Libraries & Information Technology Staff: Microsoft Windows 10 is here, and I know many IT administrators are excited to get it installed and running at your local libraries; however, we ask that you exercise caution when upgrading to the new platform, as it has not yet been fully tested and certified for compatibility with our version of SirsiDynix WorkFlows or the Enterprise OPAC. That being the case, abnormalities may arise, potentially in the areas of user permissions, Java functionality, and printing. SWAN staff will begin testing the new Windows platform alongside SirsiDynix as soon as possible and post any discovered issues to the "Known Issues<https://support.swanlibraries.net/content/known-issues>" page on the support site, but please know that until the platform is certified, we will be unable to troubleshoot issues to the fullest extent. The official statement regarding Windows 10 compatibility from SirsiDynix is as follows: "With the release of Windows 10 from Microsoft this week, SirsiDynix is currently working to ensure that all product applications and services are compatible with the OS and its new browser, Microsoft Edge. Our first priority is to certify Windows 10 for Enterprise, Portfolio, eResource Central, BLUEcloud PAC, e-Library, HIP, EOS.web, and Social Library. SirsiDynix recommends that sites not upgrade their staff workstations to Windows 10 until it has been certified." If you have any questions about WorkFlows compatibility or are running Windows 10 and have an experience to share, please email the SWAN IT team at it(a)swanlibraries.net<mailto:it@swanlibraries.net>. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

10 years, 6 months

OneStop question regarding paying fines

by Marcos Arellano

Hi Ian, This is nothing pressing because we are still a little bit away from introducing self-check out here at SFS, but upon testing the self-pay module, it didn't seem to want to proceed forward to allow for a patron to pay for any fines. No error messages popped up, it just didn't do anything. I was curious if there was any lines in the config files that needed to be changed so that this worked properly? Again, this is not urgent at the moment, but if you can let me know at your convenience if there is something that should be added to make this work, it would be appreciated. Thanks, Marcos J. Arellano Head of Technical Services Stickney-Forest View Public Library District 6800 West 43rd Street Stickney, IL 60402 (708)749-1050 x141 www.sfvpld.org

10 years, 6 months

Non SWAN RB stats

by Edlyn LeFevour

Edlyn LeFevour SWAN Support Analyst Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5161 Fax: 630.734.5056 edlyn.lefevour(a)railslibraries.info<mailto:edlyn.lefevour@railslibraries.info> http://www.railslibraries.info

10 years, 6 months

RESOLVED: Overdrive Content in eResource Central

by Rebecca Malinowski

I am happy to report that the Oak Park collection has also been reestablished, and all libraries with eRC content should have complete access through Enterprise. SWAN and SirsiDynix will continue to monitor eRC collections. Thank you for your patience, and your continued reports of issues to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net From: swantech-bounces(a)list.swanlibraries.net [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Rebecca Malinowski Sent: Tuesday, August 11, 2015 4:22 PM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SwanTech] UPDATE: Overdrive Content in eResource Central I have received a progress report from SirsiDynix. At this time, most library collections have been corrected. The Oak Park Public Library is still missing the shared Overdrive collection on their profile, though the Advantage titles are appearing normally. SD Support is continuing to work towards a resolution for their collection. All other libraries should see all of their econtent at this time. To confirm your collection’s presence in your profile: · Navigate to your library’s public profile (catalog.swanlibraries.net/xxx where xxx is your three letter code) · Select “Digital Catalog” from the search target box (first drop down) · Click Search without entering search terms to see a complete list of your econtent. You will see the total count for all vendors at the top of your results (# results found), as well as counts by Electronic Format in the first facet on the left side of the screen. At this time, the SD Support team is not sure why this issue affected some libraries but not others. Both SD Support and SWAN will continue to monitor these collections. As always, if you observe any issues with your collections, please email help(a)swanlibraries.net<mailto:help@swanlibraries.net> so we can investigate. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net From: Rebecca Malinowski Sent: Tuesday, August 11, 2015 11:28 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>; swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net> Subject: RE: [SwanTech] UPDATE: Overdrive Content in eResource Central This morning I spoke with the manager of discovery support at SirsiDynix. They have identified a resolution for this issue and are working through the list of affected libraries to correct the problem. Acorn Public Library should now be seeing all expected Overdrive content in Enterprise. I have requested an estimate on completing the work for the rest of the libraries, and will send both the estimate and a list of the newly corrected collections by the end of the day. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net From: Rebecca Malinowski Sent: Monday, August 10, 2015 5:37 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>; swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net> Subject: Re: [SwanTech] UPDATE: Overdrive Content in eResource Central SirsiDynix Support has no new information on this issue at this time. I will share anything I am able to learn tomorrow, as soon as I'm able. Thank you for your continued patience. Regards, Rebecca On Aug 10, 2015, at 12:18 PM, Rebecca Malinowski <rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info>> wrote: To All SWAN Libraries: I have been in touch with SirsiDynix support again this morning, and have no new information to share on this case. Based on my testing this morning, the issue remains isolated to the Overdrive collections of the libraries listed in my previous email (below). To answer the questions I received since sending the initial email on Friday: · Is there anything we (library staff or SWAN staff) need to do to add new titles to our eRC collections? No. The process is automated. When titles are added to your econtent collections with supported vendors, an import process it automatically triggered for eRC. When working correctly, the items are imported into the eRC admin console that SWAN administers, and then automatically added to the Digital Catalog of the proper Enterprise profile. · Can you clarify whether it is recently added titles that are not appearing or give more information on how the collections are behaving? Based on my Friday conversation with SirsiDynix support, the problem is with the indexing portion of the import process. The collections are reindexed as part of automated processes mentioned above. Somewhere during that process, the indexes for some libraries’ Overdrive collections were damaged, leaving them unusable. From what I can tell, no titles from the collections with bad indexes are appearing in Enterprise. Some of the affected libraries will still see Overdrive content in their profiles because their Advantage collections have a separate, properly functioning, index. I will stay in touch with SirsiDynix support this afternoon, and will send another update by the end of the day. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net From: Rebecca Malinowski Sent: Friday, August 07, 2015 7:11 PM To: 'swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>'; 'swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net>' Subject: UPDATE: Overdrive Content in eResource Central To All SWAN Libraries: This evening I spoke with SirsiDynix Support and learned that they are aware of the issue and have already escalated it to development and given it high priority. A number of customers in addition to SWAN are impacted by this problem. A list of affected SWAN libraries is below. The issue is in the import and indexing of the eRC titles. When new titles are added and the collection reindexes, somehow the indexes are becoming corrupted. During my conversation with support I asked if libraries should suspend purchasing of new ebooks if possible, but was advised that it is not necessary. At this time, the issue appears to be isolated to Overdrive collections. While titles are not accessible to users via Enterprise, Overdrive collections at mediaondemand.org<http://mediaondemand.org>, mymediamall.net<http://mymediamall.net> and emedialibrary.lib.overdrive.com<http://emedialibrary.lib.overdrive.com> are available in their entirety. We do not yet have an expected resolution date, stay in contact with SirsiDynix regarding new developments. We expect to have more information on Monday. Libraries affected by the issue are: · ADS · BPS · BYS · CHS · CNS · CWS · DOS · EPS · ESS · EVS · FRS · GWS · HDS · HKS · HWS · JDS · LGS · MDS · OLS · OPS · PFS · PHS · PPS · RFS · SFS · SHS · TFS · TPS · WMS · WOS · WRS Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net From: Rebecca Malinowski Sent: Friday, August 07, 2015 5:07 PM To: 'swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>'; 'swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net>' Subject: Overdrive Content in eResource Central To SWAN Library Staff: Last week, one library reported missing Overdrive content from their eRC collection in Enterprise, which we were able to remedy. Today two libraries made similar reports. After receiving the reports, I began checking other libraries in the Media On Demand group and found that several libraries are missing the shared collection from their profiles. It appears that advantage collections are not being impacted. I have opened a high priority case with SirsiDynix to investigate the cause of this issue. It does not appear to be related to today’s Enterprise login issues. At this time, I do not have a complete list of affected libraries. I am continuing to test profiles. So far, I have observed that · BCS, BIS, BWS, BVS, HSS, have their content. · ADS, BPS, BYS, MDS, OLS, OPS, and WRS are missing content. If your Enterprise profile appears to be missing content, please send a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. We will continue to work with SirsiDynix to identify a cause and implement a solution. I will send updates as they become available. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net _______________________________________________ SwanTech mailing list SwanTech(a)list.swanlibraries.net<mailto:SwanTech@list.swanlibraries.net> http://list.railslibraries.info/cgi-bin/mailman/listinfo/swantech _______________________________________________ SwanTech mailing list SwanTech(a)list.swanlibraries.net<mailto:SwanTech@list.swanlibraries.net> http://list.railslibraries.info/cgi-bin/mailman/listinfo/swantech

10 years, 6 months

UPDATE: Overdrive Content in eResource Central

by Rebecca Malinowski

I have received a progress report from SirsiDynix. At this time, most library collections have been corrected. The Oak Park Public Library is still missing the shared Overdrive collection on their profile, though the Advantage titles are appearing normally. SD Support is continuing to work towards a resolution for their collection. All other libraries should see all of their econtent at this time. To confirm your collection’s presence in your profile: · Navigate to your library’s public profile (catalog.swanlibraries.net/xxx where xxx is your three letter code) · Select “Digital Catalog” from the search target box (first drop down) · Click Search without entering search terms to see a complete list of your econtent. You will see the total count for all vendors at the top of your results (# results found), as well as counts by Electronic Format in the first facet on the left side of the screen. At this time, the SD Support team is not sure why this issue affected some libraries but not others. Both SD Support and SWAN will continue to monitor these collections. As always, if you observe any issues with your collections, please email help(a)swanlibraries.net<mailto:help@swanlibraries.net> so we can investigate. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net From: Rebecca Malinowski Sent: Tuesday, August 11, 2015 11:28 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: RE: [SwanTech] UPDATE: Overdrive Content in eResource Central This morning I spoke with the manager of discovery support at SirsiDynix. They have identified a resolution for this issue and are working through the list of affected libraries to correct the problem. Acorn Public Library should now be seeing all expected Overdrive content in Enterprise. I have requested an estimate on completing the work for the rest of the libraries, and will send both the estimate and a list of the newly corrected collections by the end of the day. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net From: Rebecca Malinowski Sent: Monday, August 10, 2015 5:37 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>; swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net> Subject: Re: [SwanTech] UPDATE: Overdrive Content in eResource Central SirsiDynix Support has no new information on this issue at this time. I will share anything I am able to learn tomorrow, as soon as I'm able. Thank you for your continued patience. Regards, Rebecca On Aug 10, 2015, at 12:18 PM, Rebecca Malinowski <rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info>> wrote: To All SWAN Libraries: I have been in touch with SirsiDynix support again this morning, and have no new information to share on this case. Based on my testing this morning, the issue remains isolated to the Overdrive collections of the libraries listed in my previous email (below). To answer the questions I received since sending the initial email on Friday: · Is there anything we (library staff or SWAN staff) need to do to add new titles to our eRC collections? No. The process is automated. When titles are added to your econtent collections with supported vendors, an import process it automatically triggered for eRC. When working correctly, the items are imported into the eRC admin console that SWAN administers, and then automatically added to the Digital Catalog of the proper Enterprise profile. · Can you clarify whether it is recently added titles that are not appearing or give more information on how the collections are behaving? Based on my Friday conversation with SirsiDynix support, the problem is with the indexing portion of the import process. The collections are reindexed as part of automated processes mentioned above. Somewhere during that process, the indexes for some libraries’ Overdrive collections were damaged, leaving them unusable. From what I can tell, no titles from the collections with bad indexes are appearing in Enterprise. Some of the affected libraries will still see Overdrive content in their profiles because their Advantage collections have a separate, properly functioning, index. I will stay in touch with SirsiDynix support this afternoon, and will send another update by the end of the day. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net From: Rebecca Malinowski Sent: Friday, August 07, 2015 7:11 PM To: 'swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>'; 'swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net>' Subject: UPDATE: Overdrive Content in eResource Central To All SWAN Libraries: This evening I spoke with SirsiDynix Support and learned that they are aware of the issue and have already escalated it to development and given it high priority. A number of customers in addition to SWAN are impacted by this problem. A list of affected SWAN libraries is below. The issue is in the import and indexing of the eRC titles. When new titles are added and the collection reindexes, somehow the indexes are becoming corrupted. During my conversation with support I asked if libraries should suspend purchasing of new ebooks if possible, but was advised that it is not necessary. At this time, the issue appears to be isolated to Overdrive collections. While titles are not accessible to users via Enterprise, Overdrive collections at mediaondemand.org<http://mediaondemand.org>, mymediamall.net<http://mymediamall.net> and emedialibrary.lib.overdrive.com<http://emedialibrary.lib.overdrive.com> are available in their entirety. We do not yet have an expected resolution date, stay in contact with SirsiDynix regarding new developments. We expect to have more information on Monday. Libraries affected by the issue are: · ADS · BPS · BYS · CHS · CNS · CWS · DOS · EPS · ESS · EVS · FRS · GWS · HDS · HKS · HWS · JDS · LGS · MDS · OLS · OPS · PFS · PHS · PPS · RFS · SFS · SHS · TFS · TPS · WMS · WOS · WRS Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net From: Rebecca Malinowski Sent: Friday, August 07, 2015 5:07 PM To: 'swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>'; 'swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net>' Subject: Overdrive Content in eResource Central To SWAN Library Staff: Last week, one library reported missing Overdrive content from their eRC collection in Enterprise, which we were able to remedy. Today two libraries made similar reports. After receiving the reports, I began checking other libraries in the Media On Demand group and found that several libraries are missing the shared collection from their profiles. It appears that advantage collections are not being impacted. I have opened a high priority case with SirsiDynix to investigate the cause of this issue. It does not appear to be related to today’s Enterprise login issues. At this time, I do not have a complete list of affected libraries. I am continuing to test profiles. So far, I have observed that · BCS, BIS, BWS, BVS, HSS, have their content. · ADS, BPS, BYS, MDS, OLS, OPS, and WRS are missing content. If your Enterprise profile appears to be missing content, please send a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. We will continue to work with SirsiDynix to identify a cause and implement a solution. I will send updates as they become available. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net _______________________________________________ SwanTech mailing list SwanTech(a)list.swanlibraries.net<mailto:SwanTech@list.swanlibraries.net> http://list.railslibraries.info/cgi-bin/mailman/listinfo/swantech

10 years, 6 months

UPDATE: Overdrive Content in eResource Central

by Rebecca Malinowski

To All SWAN Libraries: I have been in touch with SirsiDynix support again this morning, and have no new information to share on this case. Based on my testing this morning, the issue remains isolated to the Overdrive collections of the libraries listed in my previous email (below). To answer the questions I received since sending the initial email on Friday: * Is there anything we (library staff or SWAN staff) need to do to add new titles to our eRC collections? No. The process is automated. When titles are added to your econtent collections with supported vendors, an import process it automatically triggered for eRC. When working correctly, the items are imported into the eRC admin console that SWAN administers, and then automatically added to the Digital Catalog of the proper Enterprise profile. * Can you clarify whether it is recently added titles that are not appearing or give more information on how the collections are behaving? Based on my Friday conversation with SirsiDynix support, the problem is with the indexing portion of the import process. The collections are reindexed as part of automated processes mentioned above. Somewhere during that process, the indexes for some libraries' Overdrive collections were damaged, leaving them unusable. From what I can tell, no titles from the collections with bad indexes are appearing in Enterprise. Some of the affected libraries will still see Overdrive content in their profiles because their Advantage collections have a separate, properly functioning, index. I will stay in touch with SirsiDynix support this afternoon, and will send another update by the end of the day. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net From: Rebecca Malinowski Sent: Friday, August 07, 2015 7:11 PM To: 'swancom(a)list.swanlibraries.net'; 'swantech(a)list.swanlibraries.net' Subject: UPDATE: Overdrive Content in eResource Central To All SWAN Libraries: This evening I spoke with SirsiDynix Support and learned that they are aware of the issue and have already escalated it to development and given it high priority. A number of customers in addition to SWAN are impacted by this problem. A list of affected SWAN libraries is below. The issue is in the import and indexing of the eRC titles. When new titles are added and the collection reindexes, somehow the indexes are becoming corrupted. During my conversation with support I asked if libraries should suspend purchasing of new ebooks if possible, but was advised that it is not necessary. At this time, the issue appears to be isolated to Overdrive collections. While titles are not accessible to users via Enterprise, Overdrive collections at mediaondemand.org, mymediamall.net and emedialibrary.lib.overdrive.com are available in their entirety. We do not yet have an expected resolution date, stay in contact with SirsiDynix regarding new developments. We expect to have more information on Monday. Libraries affected by the issue are: * ADS * BPS * BYS * CHS * CNS * CWS * DOS * EPS * ESS * EVS * FRS * GWS * HDS * HKS * HWS * JDS * LGS * MDS * OLS * OPS * PFS * PHS * PPS * RFS * SFS * SHS * TFS * TPS * WMS * WOS * WRS Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net From: Rebecca Malinowski Sent: Friday, August 07, 2015 5:07 PM To: 'swancom(a)list.swanlibraries.net'; 'swantech(a)list.swanlibraries.net' Subject: Overdrive Content in eResource Central To SWAN Library Staff: Last week, one library reported missing Overdrive content from their eRC collection in Enterprise, which we were able to remedy. Today two libraries made similar reports. After receiving the reports, I began checking other libraries in the Media On Demand group and found that several libraries are missing the shared collection from their profiles. It appears that advantage collections are not being impacted. I have opened a high priority case with SirsiDynix to investigate the cause of this issue. It does not appear to be related to today's Enterprise login issues. At this time, I do not have a complete list of affected libraries. I am continuing to test profiles. So far, I have observed that * BCS, BIS, BWS, BVS, HSS, have their content. * ADS, BPS, BYS, MDS, OLS, OPS, and WRS are missing content. If your Enterprise profile appears to be missing content, please send a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. We will continue to work with SirsiDynix to identify a cause and implement a solution. I will send updates as they become available. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net

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