On the Eighth Day of (insert your favorite holiday) ----SWAN elves gave to me [cid:image002.png@01D13811.A7F5D340] Whether you celebrate Hanukkah, Kwanzaa, Christmas, Festivus, the Winter Solstice, or none of the above - SWAN would like to share 12 days of "gifts" with you. Gift #8 ---a new procedure for damaged or declared lost RB/ILL items. Attached is a document outlining a procedure that can be used when a patron reports an RB/ILL item damaged or lost before the bill has been generated. SWAN has created a new user: RB/ILL_LOSS and a new bill reason: RB_ILL to facilitate the process. Enjoy! If you have any questions, don't hesitate to call 630-734-5153. Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle@railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info