Everyone -
SWAN and RAILS have been experiencing problems with outbound phone calls this morning. Recently, the problem has expanded to include no phone service inbound or outbound. Our service provider/carrier has not projected a time for a resolution to our problem. In the interim, please communicate with us via the ticket system (help(a)swanlibraries.net<mailto:help@swanlibraries.net> ).
We are sorry for the inconvenience.
Kate Boyle
SWAN Member Services Manager
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info>
http://www.railslibraries.info
On Wednesday, November 18, the SWAN Enterprise catalog will be inaccessible during a scheduled upgrade from version 4.3 to version 4.5, starting at 9:00 PM and lasting approximately 2 hours.
We will notify libraries via the SWANcom email list during this upgrade with our progress. On Thursday, November 19, libraries can expect the catalog to be fully functional upon resumption of morning business hours.
Access the "SWAN Enterprise 4.5 Release Notes" here to learn more about the upgrades scheduled, including:
https://support.swanlibraries.net/system/files/Members%20Only/Enterprise/SW…
* Improved search results - Popular titles will appear with better relevancy
* Wording changes to drop-down search menus - To navigate the catalog more intuitively
* New facet for eBook vendors OverDrive, 3M, and Baker & Taylor - So patrons can see your favorite eBook provider or other preferences first
Better labels for your favorite searches:
* All Libraries searches all SWAN libraries and your library's eBooks, which you can download directly from the catalog
* All Libraries (no eBooks) searches all SWAN libraries and excludes eBooks
* Downloadable eBooks and eAudiobooks searches your library's downloadable collections; you can place holds and download titles directly from the catalog
* Library logos resized - Part of the upgrade includes changes to cascading style sheets (CSS) files, which are website page controls in Enterprise 4.5 resulting in smaller library logos.
* NYTimes logo - You may have noticed that several months ago we removed the NYTimes logo from the best seller lists on the front page. This logo for some reason links to a page for developers, not patrons, so we removed it. As part of the Enterprise 4.5 CSS changes, it is back, but we will work to remove it again on Thursday November 19.
* eResource Central - Some of the changes to eResource Central, including renaming Digital Catalog to Downloadable eBooks and eAudiobooks, or the addition of the vendor facet may not be complete first thing in the morning on Thursday, November 19. These changes must be done one by one for each library, and our work may extend into your regular operating hours. This work will not require any downtime or otherwise impact the system.
Throughout our upgrade we will send regular updates. You can check the banner on the homepage of support.swanlibraries.net for updates as well.
This is part of an ongoing effort to bring you the best catalog experience possible. Share questions or comments with help(a)swanlibraries.net about how the SWAN catalog is working for you and your discovery process.
Aaron Skog
SWAN Executive Director
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5122
Fax: 630.734.5056
aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info>
http://support.swanlibraries.net
>From the SWAN Support Website:
*Via SirsiDynix support bulletin at https://support.sirsidynix.com/alert/55435*
SirsiDynix is pleased to announce a new version of the BookMyne Android App that will be made available to patrons in the Google Play Store on Monday, November 16th. To support the improvements in the app, we will need to update worldwide servers between the hours of 9:00 and 11:00 a.m. Mountain Time that same day.
While we are upgrading the worldwide servers, patrons will experience a temporary state where they cannot access information from their local library during that time. They will not receive an error message indicating why, but functionality will be restored shortly.
As patrons login to BookMyne after the upgrade, they will be required to upgrade their app. Patrons will then be able to take advantage of the new functionality and speed provided by the upgrade.
If you have any questions following the upgrade, please contact SWAN Support at 630.734.5153 or email help(a)swanlibraries.net<mailto:help@swanlibraries.net>.
Originally posted at:
https://support.swanlibraries.net/news/2015-11-13/bookmyne-android-app-upgr…
Steven Schlewitt
SWAN IT Manager
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://www.railslibraries.info
SWAN Member Libraries:
The November Committee of the Whole Executive Director Power Point presentation is now available on the SWAN site. This link goes directly to the presentation:
https://support.swanlibraries.net/sites/default/files/meeting/2015-11-10/SW…
This presentation primarily covers our Enterprise Plan update. Our next Quarterly meeting is Thursday, December 3rd at 9:30am at the RAILS Burr Ridge office. I will share the agenda and packet for that meeting as soon as it is available. We hope to see you there!
Thank you,
Brande Overbey
SWAN Office Manager
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5164
Fax: 630.734.5056
brande.overbey(a)railslibraries.info<mailto:brande.overbey@railslibraries.info>
http://www.railslibraries.info
SWAN Libraries,
Due to current weather conditions, the Crete Public Library District will have to reschedule their planned electrical work for 11/13/15. They will be open tomorrow. We will send out an update when the new date has been scheduled.
Lauren Peltier
SWAN Member Services Support Analyst
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5155
Fax: 630.734.5056
lauren.peltier(a)railslibraries.info<mailto:lauren.peltier@railslibraries.info>
http://support.swanlibraries.net
Here they are
Edlyn LeFevour
SWAN Support Analyst
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5161
Fax: 630.734.5056
edlyn.lefevour(a)railslibraries.info<mailto:edlyn.lefevour@railslibraries.info>
http://www.railslibraries.info
To All SWAN Library Staff:
Thank you all for your continued participation in the Enterprise surveys. The last survey in this series, on ebooks and devices, is now open at https://support.swanlibraries.net/news/2015-11-04/enterprise-surveys This is the shortest survey yet, and should only take a couple of minutes to complete.
We are still reviewing the results from last week's survey on facets, and will share them on the same page as soon as possible. Thank you again for your thoughtful comments.
Rebecca Malinowski
SWAN Special Projects Coordinator
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5157
Fax: 630.734.5056
rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info>
http://www.railslibraries.info
SWAN Member Libraries:
The next SWAN Committee of the whole meeting agenda for Tuesday, November 10th at Burr Ridge can now be found here: https://support.swanlibraries.net/sites/default/files/meeting/2015-11-10/ag…
We have quite a bit of content to share with you, including updates on the Enterprise Plan and details on our 2016 meeting calendar.
We hope to see you next Tuesday!
Brande Overbey
SWAN Office Manager
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5164
Fax: 630.734.5056
brande.overbey(a)railslibraries.info<mailto:brande.overbey@railslibraries.info>
http://www.railslibraries.info
SWAN Member Library Staff:
WorkFlows is back online and accessible, once again. The issue was related to a virtual snapshot that had unexpectedly initialized on the Symphony Production server. We do not anticipate further issues for the remainder of the day.
Thank you for your patience.
Steven Schlewitt
SWAN IT Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://support.swanlibraries.net
From: swantech-bounces(a)list.swanlibraries.net [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt
Sent: Monday, November 2, 2015 10:34 AM
To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net
Subject: [SwanTech] WorkFlows Outage 11/2 - Please Use Offline
Importance: High
SWAN Member Library Staff:
We are currently experiencing an outage of WorkFlows due to an issue on the Symphony server. Please continue in offline mode until further notice.
We sincerely apologize for the inconvenience.
Steven Schlewitt
SWAN IT Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://support.swanlibraries.net
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SwanTech mailing list
SwanTech(a)list.swanlibraries.net<mailto:SwanTech@list.swanlibraries.net>
http://list.railslibraries.info/cgi-bin/mailman/listinfo/swantech
SWAN Member Library Staff:
We are currently experiencing an outage of WorkFlows due to an issue on the Symphony server. Please continue in offline mode until further notice.
We sincerely apologize for the inconvenience.
Steven Schlewitt
SWAN IT Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://support.swanlibraries.net
