SWANcom

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by Aaron Skog

SWAN's hosted Enterprise went offline as of this morning, around 9:45AM. We are working with SirsiDynix support. We will send updates via SWANcom. Please share with your colleagues. Aaron Skog SWAN Executive Director Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://www.railslibraries.info

10 years, 5 months

SWAN Office Closed Thursday, Dec. 31 - Friday, Jan. 1

by webmaster＠swanlibraries.net

10 years, 5 months

Enterprise Outage - 11:55AM

by Ian Nosek

SWAN Member Libraries: We are currently experiencing an Enterprise catalog outage. SirsiDynix is aware of the issue and is currently in the process of restarting the Enterprise service. They anticipate a full restoration in approximately ten minutes. I'll follow up once we have confirmed that all Enterprise services have been restored. Thanks for your patience. Ian Nosek SWAN System Administrator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5120 Fax: 630.734.5056 ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info> http://support.swanlibraries.net

10 years, 5 months

SWAN Burr Ridge Office Closed 2PM

by Aaron Skog

SWAN Libraries: RAILS closed all of its facilities at 2pm. SWAN staff working at Burr Ridge have left for the day. Several of us are working remotely already and are prepared to assist in the event of an emergency. Calls to Member Service support at 630-734-5153 have been directed to our answering service. I suggest any support questions be sent to help(a)swanlibraries.net<mailto:help@swanlibraries.net> for follow up within our help desk ticketing system. Aaron Skog SWAN Executive Director Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://www.railslibraries.info

10 years, 5 months

Gift #12 -- COSUGI Member Privileges

by Susan Ricker

On the Twelfth Day of (insert your favorite holiday) ---- SWAN elves gave to me [cid:image001.jpg@01D13D65.F28A82D0] Whether you celebrate Hanukkah, Kwanzaa, Christmas, Festivus, the Winter Solstice, or none of the above - SWAN would like to share 12 days of "gifts" with you. Gift #12 - COSUGI Member Privileges The Customers of SirsiDynix Users Group, Inc. (COSUGI) are preparing for their May 23-25, 2016 conference, "Fueling the Future" in Indianapolis. As a member of SWAN, you're also a COSUGI member and are invited to join us in Indianapolis this coming spring. Test out SirsiDynix products, learn about future innovations and hear from other member libraries as we come together to share information and resources. To register staff for COSUGI, library directors will need to get the COSUGI registration information from the "Director's Only Area" of the SWAN support website. First log in to the SWAN support website (using your L2 password) with this link: https://support.swanlibraries.net/content/cosugi-website-login. You can find the COSUGI website information, including username, password, and SirsiDynix membership number on this page after you've signed in. This is the information you'll need when registering for the conference. Second, when you are ready, you can register for COSUGI online: https://www.regonline.com/Register/Checkin.aspx?EventID=1738417. You can register yourself or a group of staff, as well as find hotel information and additional classes from SirsiDynix that will be offered. We'll share more updates as the date grows closer, and as always, you can email us at help(a)swanlibraries.net<mailto:help@swanlibraries.net> if you have any questions. >From all of us at SWAN, we wish you the happiest of holidays! Susan Ricker SWAN Library Relations Specialist 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5110 Fax: 630.734.5056 susan.ricker(a)railslibraries.info<mailto:susan.ricker@railslibraries.info> http://support.swanlibraries.net

10 years, 6 months

Resolution of Ongoing Enterprise Ecommerce Issues & Enterprise Minimum Payment

by webmaster＠swanlibraries.net

10 years, 6 months

Gift #11 -- BLUEcloud Visibility

by Aaron Skog

On the Eleventh Day of (insert your favorite holiday) ----SWAN elves gave to me [cid:image002.jpg@01D13CB4.B82BE7C0] Whether you celebrate Hanukkah, Kwanzaa, Christmas, Festivus, the Winter Solstice, or none of the above - SWAN would like to share 12 days of "gifts" with you. Gift #11 - I am happy to announce that the SWAN library membership will participate in a new service called BLUEcloud Visibility. This service is the "holy grail" of library search: once implemented, your library collections will begin to appear in search results performed by anyone using Google, Bing, etc. for authors, musicians, books, music, movie titles. Details on BLUEcloud Visibility can be found using the link to the SWAN support website below. This service includes online classes that will be announced via our support website and SWANcom in early 2016. https://support.swanlibraries.net/content/bluecloud-visibility Aaron Skog SWAN Executive Director Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://www.railslibraries.info

10 years, 6 months

Gift # 10 --Request a bill note field

by Samantha Dietel

Hi everyone, Re-sending gift #10 without part of the graphic. Some pieces became misaligned when originally sent. Please disregard the first email. Thank you and Happy Holidays! On the Tenth Day of (insert your favorite holiday) ----SWAN elves gave to me [cid:image003.jpg@01D1397E.B6528960] Whether you celebrate Hanukkah, Kwanzaa, Christmas, Festivus, the Winter Solstice, or none of the above - SWAN would like to share 12 days of "gifts" with you. Gift #10 --- If you want to be able to add a note when billing a user, open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> and request that the bill note be enabled. The bill note field is free text and provides helpful information in the "Display User" wizard under the Bills tab (see below). [cid:image004.png@01D138B4.A2A8B850] Display User wizard/bills tab/Note column on far right. [cid:image016.jpg@01D1397E.B6528960] Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

10 years, 6 months

Gift # 10 -- Request a bill note field

by Samantha Dietel

On the Tenth Day of (insert your favorite holiday) ----SWAN elves gave to me [cid:image003.jpg@01D1397E.B6528960] Whether you celebrate Hanukkah, Kwanzaa, Christmas, Festivus, the Winter Solstice, or none of the above - SWAN would like to share 12 days of "gifts" with you. Gift #10 --- If you want to be able to add a note when billing a user, open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> and request that the bill note be enabled. The bill note field is free text and provides helpful information in the "Display User" wizard under the Bills tab (see below). [cid:image005.png@01D1397E.B6528960][cid:image004.png@01D138B4.A2A8B850] Display User wizard/bills tab/Note column [cid:image001.png@01D13BC6.B42B6040][cid:image007.png@01D1397E.B6528960][cid:image016.jpg@01D1397E.B6528960] Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

10 years, 6 months

Gift # 9 - Display a user birthdate when using "User Search Helper"

by Kate Boyle

On the Ninth Day of (insert your favorite holiday) ----SWAN elves gave to me [cid:image002.jpg@01D1396E.AB6761C0] Whether you celebrate Hanukkah, Kwanzaa, Christmas, Festivus, the Winter Solstice, or none of the above - SWAN would like to share 12 days of "gifts" with you. Gift #9 --- Have you ever thought when searching for a patron "it would be so helpful if I could see the birthdate of this patron"? This can easily be accomplished --just open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> and request that the Birthdate column be enabled in the User Search Helper. This additional column when searching is not only a time saver, but a way to accurately retrieve the correct user record. The birthdate column will be visible in "Display User", "Modify User", "User Registration" and "Copy User". This can be of great assistance when you are searching a common name. [cid:image003.png@01D138B2.C4A86740] Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

10 years, 6 months

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