SWAN Member Library Staff:
Issues relating to SAM PC Reservation should now be resolved. Should you continue to experience issues, please let us know - help(a)swanlibraries.net
Thank you,
Steven Schlewitt
SWAN IT Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info
http://support.swanlibraries.net
-----Original Message-----
From: swantech-bounces(a)list.swanlibraries.net [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt
Sent: Monday, November 23, 2015 10:04 AM
To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net
Subject: [SwanTech] Comprise/SAM PC Reservation Outage
SWAN Member Library Staff:
Please be aware - we're currently working through some network configuration issues relating to the SAM PC Reservation service. We hope to have this issue resolved as quickly as possible. In the interim, please issue guest passes for SAM access when applicable.
Thank you for your patience,
Steven Schlewitt
SWAN IT Manager
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://www.railslibraries.info
_______________________________________________
SwanTech mailing list
SwanTech(a)list.swanlibraries.net
http://list.railslibraries.info/cgi-bin/mailman/listinfo/swantech
Library Directors/Administrators & IT Staff:
As of Monday morning, SWAN has ended our support contract with Versatile Computer Services, Inc. The Versatile team has made a positive contribution to SWAN's support and IT infrastructure for many years; however, to accommodate the ever-changing climate of the IT industry, SWAN Management, with consensus of the SWAN Board, agreed that it was in the best interest of the membership to part ways with Versatile.
The attached memo outlines the direction SWAN will take with this change of service.
Aaron Skog
SWAN Executive Director
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5122
Fax: 630.734.5056
aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info>
http://support.swanlibraries.net
Hello SWAN Membership:
The 2016 Board Meeting Calendar (including Quarterly meetings) is now approved by the Board and available for you here:
https://support.swanlibraries.net/system/files/Public/Staff/SWAN_Membership…
Please note that, as mentioned at the last Committee of the Whole meeting, we do not have scheduled Committee meetings in 2016 but instead will call them only as needed. Let me know if you have any questions at all!
Thank you,
Brande Overbey
SWAN Office Manager
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5164
Fax: 630.734.5056
brande.overbey(a)railslibraries.info<mailto:brande.overbey@railslibraries.info>
http://www.railslibraries.info
+++ Please route to appropriate personnel +++
Graphic novels
Beginning on December 1, 2015 all new bibliographic records for graphic novels added to the SWAN catalog will be created as individual monograph records. We will discontinue previous SWAN practice of using a monographic series record for the numbered series. Existing monographic series records will be closed out as we add the next title in the series. This decision was made by SWAN Bibliographic Services staff and SWAN OCLC Cataloging Libraries. In recent years, we have experienced challenges with the monographic series records both in acquisitions and cataloging. We believe this change will enhance the patron holds experience. Please make note that you will no longer add a subfield |z to the call number as there will be an individual record for each volume/title.
Item Category 1 Large Type
We have discovered that some Large Type items did not have Item Category 1 mapped to Large Type during the migration data mapping process. There are approximately 20,000 items that have Item Type Large Type and Item Category 1 Book. We will perform a global update to change these to Item Category 1 Large Type next week.
Additional DISCARD User
If you would like one additional DISCARD User for your library, please submit a ticket request to help(a)swanlibraries.net<mailto:help@swanlibraries.net> . We have received feedback from libraries that an additional DISCARD User might be helpful depending on local work flow. Items checked out to the additional DISCARD User will be processed for deletion with the monthly deletions on the 1st of each month.
If you have any questions, please contact me.
Karen Bar
SWAN Bibliographic Services Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5138
Fax: 630.734.5056
karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info>
http://support.swanlibraries.net
From the SWAN Support Website:
The overnight Enterprise catalog update was a success and is now complete.
Throughout today, Thursday, November 19, SWAN staff will be monitoring the
catalog to ensure quality and apply any corrections if needed. If you see
experience any problems, please email help(a)swanlibraries.net to share a
screengrab or description of the problem. We'll address your issue right
away.
Thank you for your patience during our upgrade; you can now enjoy features
like:
* *Improved search results* – Popular titles will appear with better
relevancy
* *Wording changes to drop-down search menus* – To navigate the catalog
more intuitively
* *New facet for eBook vendors OverDrive, 3M, and Baker & Taylor* – So
patrons can see your favorite eBook provider or other preferences first
Better labels for your favorite searches:
* *All Libraries* searches all SWAN libraries and your library’s eBooks,
which you can download directly from the catalog
* *All Libraries (no eBooks)* searches all SWAN libraries and excludes
eBooks
* *Downloadable eBooks and eAudiobooks* searches your library’s
downloadable collections; you can place holds and download titles directly
from the catalog
* *Library logos resized* – Part of the upgrade includes changes to
cascading style sheets (CSS) files, which are website page controls in
Enterprise 4.5 resulting in smaller library logos.
* *NYTimes logo* - You may have noticed that several months ago we removed
the NYTimes logo from the best seller lists on the front page. This logo
for some reason links to a page for developers, not patrons, so we removed
it. As part of the Enterprise 4.5 CSS changes, it is back, but we will
work to remove it again on Thursday November 19.
* *eResource Central* - Some of the changes to eResource Central, including
renaming Digital Catalog to Downloadable eBooks and eAudiobooks, or the
addition of the vendor facet may not be complete first thing in the
morning on Thursday, November 19. These changes must be done one by one
for each library, and our work may extend into your regular operating
hours. This work will not require any downtime or otherwise impact the
system.
Access the "SWAN Enterprise 4.5 Release Notes" here to learn more about the
upgrades, including:
https://support.swanlibraries.net/system/files/Members%20Only/Enterprise/SW…
[1]
Originally posted at:
https://support.swanlibraries.net/news/2015-11-19/enterprise-upgrade-status…
[1]
https://support.swanlibraries.net/system/files/Members%20Only/Enterprise/SW…
SWAN Libraries:
The three Enterprise harvest steps have completed. The next step is for SirsiDynix to run the eResource Central re-index which is a required step. They started this process around 2:30am.
Currently the Enterprise default profile is searching and returning results, but until this re-index completes, no library profile will return search results.
Updates on the Enterprise upgrade can be viewed here:
https://support.swanlibraries.net/news/2015-11-19/enterprise-upgrade-status
Aaron Skog
SWAN Executive Director
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5122
Fax: 630.734.5056
aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info>
http://www.railslibraries.info
SWAN Libraries:
The catalog is no longer down. The next step in the upgrade is for Enterprise to run a full harvest of Symphony data. It has completed the first of three harvest steps required.
Presently the catalog is not returning any search results.
Aaron Skog
SWAN Executive Director
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5122
Fax: 630.734.5056
aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info>
http://www.railslibraries.info
SWAN Libraries:
The Enterprise catalog will be halted for the upgrade to version 4.5 effective immediately.
Please refer to the SWAN support website announcement for details:
https://support.swanlibraries.net/news/2015-11-17/enterprise-upgrade-schedu…
Aaron Skog
SWAN Executive Director
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5122
Fax: 630.734.5056
aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info>
http://www.railslibraries.info
Everyone-
We are happy to report that our phone problem has been resolved. The SWAN phones are now working (both inbound and outbound). Thank you for your understanding and patience.
Kate Boyle
SWAN Member Services Manager
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info>
http://www.railslibraries.info
Everyone -
SWAN and RAILS have been experiencing problems with outbound phone calls this morning. Recently, the problem has expanded to include no phone service inbound or outbound. Our service provider/carrier has not projected a time for a resolution to our problem. In the interim, please communicate with us via the ticket system (help(a)swanlibraries.net<mailto:help@swanlibraries.net> ).
We are sorry for the inconvenience.
Kate Boyle
SWAN Member Services Manager
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info>
http://www.railslibraries.info
