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Last night SVA emails
by Kate Boyle 07 Jun '16

07 Jun '16

Everyone --- I wanted to apologize for the rash of emails you might have received last night regarding SVA. The report we were generating to provide libraries with a copy of SVA calls that failed to complete went awry (nuts). We are working towards a solution before tonight and will not run this report until we are certain it is behaving as anticipated. Thank you for your understanding. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

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New Enterprise features!
by Dave Pacin 06 Jun '16

06 Jun '16

SWAN is preparing to roll out new themes and several new features for Enterprise! SWAN libraries will get their themes in batches by the end of Friday, June 10th. Here is a list of changes to look for: * Your local holdings will now show in the list of search results so you don't need to go into the full record to see what's on the shelf * The content at the top of the detailed display has been compressed to reduce scrolling * The bottom of the detailed display now uses tabs to present information; please note that this is still a little buggy and will sometimes show the drawers instead * The display of personal information now looks different and includes patron expiration date and last activity date * More space for library logo; all themes now have white background in header * The library logo now links to the Enterprise home page instead of your library's home page * Updated themes! If you want to change your color scheme, please submit a help ticket help(a)swanlibraries.net<mailto:help@swanlibraries.net> Clicker here for screen shots<https://support.swanlibraries.net/news/2016-06-06/new-features-enterprise> Dave Pacin SWAN Support Specialist Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5151 Fax: 630.734.5056 dave.pacin(a)railslibraries.info<mailto:dave.pacin@railslibraries.info> http://www.railslibraries.info

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Attn: Cataloging and Technical Services Staff
by Karen Bar 06 Jun '16

06 Jun '16

Item Category 3 SWAN staff is continuing work on a data project with SirsiDynix to tweak the facets in Enterprise. Eventually we will have a fiction/nonfiction facet. SirsiDynix performed some data work at the end of May that populated Item Category 3 for fiction/nonfiction for some of the existing items. Work is not complete and is still being tweaked. Some staff have reported ****** displaying in Item Category 3. This is temporary and will soon be adjusted. The Item Category 3 information is pulled from the bibliographic record and is shared by all. Please do not change the Item Category 3, as it is intended to be automatically populated by a custom report and this data is being used to enhance the patron experience in Enterprise. We will send updates as this project progresses. If you have any questions, please submit a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you. Karen Bar SWAN Bibliographic Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://www.railslibraries.info

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SVA is live
by Kate Boyle 06 Jun '16

06 Jun '16

Today is June 6th and everyone know what that means --- SVA (robo-calling of patron notices) starts today. As you read this email, the reports are running and compiling the calls to be made later today. As a reminder, phone calls are made between the hours of 10:30 AM and 7:30 PM (Mon. - Fri.) and 11:00 AM and 6:00 PM (Sat. - Sun.). Patrons with a notice preference of PHONE will receive calls for hold pickup, overdues, and bills (unless your library requested differently). Overdues are generated on the same schedule as the SMS, Email and Print notices. On an odd occasion, due to the large number of Circulation Rules in our consortia, patrons may receive a second phone call with additional notices on the same day. For more information, please refer to documentation at : https://support.swanlibraries.net/news/2016-04-11/swan-sva-automated-phone-… If you should have any questions, please call us (630-734-5153) or open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

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SWAN June 2, 2016 Quarterly Meeting ByLaws Results & Presentation
by webmaster＠swanlibraries.net 03 Jun '16

03 Jun '16

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SWAN Staff announcement
by Kate Boyle 03 Jun '16

03 Jun '16

+++ Please route to appropriate personnel +++ Everyone - Edlyn LeFevour is no longer part of the SWAN staff. If you or your staff should have any questions that you would previously ask of Edlyn, please open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> . By employing the ticket system, we can expedite the response to your question or concern. We appreciate your cooperation and understanding. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

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SWAN Staff Out of Office Wednesday 6/1 for Off-Site Staff Meeting
by webmaster＠swanlibraries.net 31 May '16

31 May '16

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SWAN Quarterly Meeting at Burr Ridge - Agenda & Packet for 6/2 Now Online
by Brande Overbey 31 May '16

31 May '16

SWAN Member Libraries: The June SWAN Quarterly agenda is now posted: https://support.swanlibraries.net/sites/default/files/meeting/2016-06-02/ag… Meeting packet (20 pages): https://support.swanlibraries.net/sites/default/files/meeting/2016-06-02/pa… This meeting will be streamed live at http://live.railslibraries.info/ . At this meeting we will be providing an update on SWAN Futures and SWAN Facilities projects and plans for a revised FY17 budget, reviewing the 2016 Board election results, and holding a vote on the proposed SWAN Bylaw revisions. Please note that directors will need to be in attendance in person if they wish to vote on the bylaw revisions, as our live streaming setup does not allow for verified identification. We hope to see you this Thursday! Brande Overbey SWAN Operations Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5164 Fax: 630.734.5056 brande.overbey(a)railslibraries.info<mailto:brande.overbey@railslibraries.info> http://support.swanlibraries.net

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*Concluded* Symphony Server Database Maintenance and Required Use of Offline Mode 5/29 – 5/30
by Steven Schlewitt 30 May '16

30 May '16

SWAN Member Library Staff: The scheduled database maintenance has concluded successfully. WorkFlows is now back online and the Enterprise catalog is fully accessible. Thank you for your patience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Saturday, May 28, 2016 7:18 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Symphony Server Database Maintenance and Required Use of Offline Mode 5/29 – 5/30 Importance: High SWAN Member Library Staff: Just a reminder – our scheduled database maintenance is beginning this evening and will extend through the remainder of the holiday weekend. During this time, you will be unable to access Symphony WorkFlows and MUST use offline to track any checkouts. Additionally, SIP2 functions will be inaccessible, and the Enterprise catalog will likely experience intermittent outages, login issues, and searching abnormalities. A banner has been posted to the catalog to inform patrons of the maintenance. We’ll send additional SWANcoms as we progress through our maintenance this weekend. Thank you for your patience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net<mailto:webmaster@swanlibraries.net> Sent: Wednesday, May 18, 2016 3:05 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] Symphony Server Database Maintenance and Required Use of Offline Mode 5/29 – 5/30 Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Symphony Server Database Maintenance and Required Use of Offline Mode 5/29 – 5/30 05/18/2016 - 15:04 - by Susan Ricker SWAN Member Library Staff, We’re excited to share with you that over Memorial Day weekend, we’ll be performing database maintenance on our Symphony Server to build new Enterprise search facets for item formats, which will include two new formats for patrons to limit by fiction and nonfiction books. This process requires SWAN to rebuild some very large software indexes which requires staff Symphony Workflows downtime, and will affect all MobileCirc, self-checks and AMH systems. This downtime will begin Saturday at 6pm and run through Monday night. SWAN will send a follow-up message when the database maintenance has been completed and staff can resume normal work practices. While these upgrades are being made, it is important that library staff use Symphony WorkFlows in Offline offline mode. 72 of our member libraries will be closed on Sunday, but for those libraries that are open during this upgrade, please be sure to note the following: * Symphony WorkFlows can be accessed only in Offline offline mode during the maintenance * MobileCirc can also be accessed only in Offline offline mode * Enterprise OPAC will remain accessible, although patrons may have limited access to materials and some searches may produce incomplete results * Materials can be checked out while Offline offline, but please hold all check-ins until Tuesday (Important: Backdate these delayed check-ins so as not to add fines to the patron records) Please email help(a)swanlibraries.net<mailto:help@swanlibraries.net> if you have any questions or concerns about the approaching system maintenance, or if you have any questions about running in Offline Mode with WorkFlows or MobileCirc. ________________________________ Source URL: https://support.swanlibraries.net/news/2016-05-18/symphony-server-database-…

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Symphony Server Database Maintenance and Required Use of Offline Mode 5/29 – 5/30
by Steven Schlewitt 28 May '16

28 May '16

SWAN Member Library Staff: Just a reminder – our scheduled database maintenance is beginning this evening and will extend through the remainder of the holiday weekend. During this time, you will be unable to access Symphony WorkFlows and MUST use offline to track any checkouts. Additionally, SIP2 functions will be inaccessible, and the Enterprise catalog will likely experience intermittent outages, login issues, and searching abnormalities. A banner has been posted to the catalog to inform patrons of the maintenance. We’ll send additional SWANcoms as we progress through our maintenance this weekend. Thank you for your patience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net Sent: Wednesday, May 18, 2016 3:05 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Symphony Server Database Maintenance and Required Use of Offline Mode 5/29 – 5/30 Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Symphony Server Database Maintenance and Required Use of Offline Mode 5/29 – 5/30 05/18/2016 - 15:04 - by Susan Ricker SWAN Member Library Staff, We’re excited to share with you that over Memorial Day weekend, we’ll be performing database maintenance on our Symphony Server to build new Enterprise search facets for item formats, which will include two new formats for patrons to limit by fiction and nonfiction books. This process requires SWAN to rebuild some very large software indexes which requires staff Symphony Workflows downtime, and will affect all MobileCirc, self-checks and AMH systems. This downtime will begin Saturday at 6pm and run through Monday night. SWAN will send a follow-up message when the database maintenance has been completed and staff can resume normal work practices. While these upgrades are being made, it is important that library staff use Symphony WorkFlows in Offline offline mode. 72 of our member libraries will be closed on Sunday, but for those libraries that are open during this upgrade, please be sure to note the following: * Symphony WorkFlows can be accessed only in Offline offline mode during the maintenance * MobileCirc can also be accessed only in Offline offline mode * Enterprise OPAC will remain accessible, although patrons may have limited access to materials and some searches may produce incomplete results * Materials can be checked out while Offline offline, but please hold all check-ins until Tuesday (Important: Backdate these delayed check-ins so as not to add fines to the patron records) Please email help(a)swanlibraries.net<mailto:help@swanlibraries.net> if you have any questions or concerns about the approaching system maintenance, or if you have any questions about running in Offline Mode with WorkFlows or MobileCirc. ________________________________ Source URL: https://support.swanlibraries.net/news/2016-05-18/symphony-server-database-…

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