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Downers Grove PL closed for In-service 1/15

by Renee Clanton

The Downers Grove PL will be closed for an In-service day on Friday, January 15th. The library will re-open on Saturday at 9am. Renee Clanton SWAN Member Services Consultant 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5169 Fax: 630.734.5056 renee.clanton(a)railslibraries.info<mailto:renee.clanton@railslibraries.info> http://support.swanlibraries.net

9 years, 5 months

Northlake PL closed until at least 1/19/16

by Kate Boyle

Northlake has advised SWAN that their HVAC problem is more extensive than originally thought. They hope to re-open on the 19th. Northlake will update SWAN with more information as we get closer to the 19th. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

9 years, 5 months

NLS Emergency Closure

by Lauren Peltier

SWAN Libraries- The North Lake Public Library has had major HVAC system failure, which has caused significant building damage and an electrical outage. They will be closed today 1/12, tomorrow 1/13, and possibly more days this week. We will update pending further information. Lauren Peltier SWAN Member Services Support Analyst Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5155 Fax: 630.734.5056 lauren.peltier(a)railslibraries.info<mailto:lauren.peltier@railslibraries.info> http://www.railslibraries.info

9 years, 5 months

Share Your Input at SWAN's Listening Tour Conclusion on 1/28 or 1/29

by Susan Ricker

We're concluding our Listening Tour with two final dates and locations to discuss Enterprise concerns and best practices, and share what we've learned since our go-live date in 2015. SWAN Executive Director Aaron Skog and Library Relations Specialist Susan Ricker invite SWAN-member library staff to join us at either of the two final sessions to cover the following agenda: - Overview of Enterprise plan and focuses - Summary of work completed to date - A look at what's to come and next steps - Open Q&A on Enterprise functions and best practices As you can see, there's plenty of valuable information to share and we hope you can represent your library by attending. The dates and locations are as follows: January 28, 2016 from 1:30 - 3:30 p.m. Berwyn Public Library 2701 South Harlem Berwyn, IL 60402 L2 Link: http://www.librarylearning.info/events/?eventID=21890 January 29, 2016 from 9:30 - 11:30 a.m. Glenwood-Lynwood Public Library District 19901 Stoney Island Ave Lynwood, IL 60411 L2 Link: http://www.librarylearning.info/events/?eventID=21891 Register for either event on the L2 Calendar and bring your questions, concerns and ideas as we discuss what's in store for SWAN and Enterprise. We look forward to seeing you there! Susan Ricker SWAN Library Relations Specialist 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5110 Fax: 630.734.5056 susan.ricker(a)railslibraries.info<mailto:susan.ricker@railslibraries.info> http://support.swanlibraries.net

9 years, 5 months

SWAN Enterprise Down 1/2 9:45 AM

by Aaron Skog

SWAN's hosted Enterprise went offline as of this morning, around 9:45AM. We are working with SirsiDynix support. We will send updates via SWANcom. Please share with your colleagues. Aaron Skog SWAN Executive Director Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://www.railslibraries.info

9 years, 6 months

SWAN Office Closed Thursday, Dec. 31 - Friday, Jan. 1

by webmaster＠swanlibraries.net

9 years, 6 months

Enterprise Outage - 11:55AM

by Ian Nosek

SWAN Member Libraries: We are currently experiencing an Enterprise catalog outage. SirsiDynix is aware of the issue and is currently in the process of restarting the Enterprise service. They anticipate a full restoration in approximately ten minutes. I'll follow up once we have confirmed that all Enterprise services have been restored. Thanks for your patience. Ian Nosek SWAN System Administrator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5120 Fax: 630.734.5056 ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info> http://support.swanlibraries.net

9 years, 6 months

SWAN Burr Ridge Office Closed 2PM

by Aaron Skog

SWAN Libraries: RAILS closed all of its facilities at 2pm. SWAN staff working at Burr Ridge have left for the day. Several of us are working remotely already and are prepared to assist in the event of an emergency. Calls to Member Service support at 630-734-5153 have been directed to our answering service. I suggest any support questions be sent to help(a)swanlibraries.net<mailto:help@swanlibraries.net> for follow up within our help desk ticketing system. Aaron Skog SWAN Executive Director Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://www.railslibraries.info

9 years, 6 months

Gift #12 -- COSUGI Member Privileges

by Susan Ricker

On the Twelfth Day of (insert your favorite holiday) ---- SWAN elves gave to me [cid:image001.jpg@01D13D65.F28A82D0] Whether you celebrate Hanukkah, Kwanzaa, Christmas, Festivus, the Winter Solstice, or none of the above - SWAN would like to share 12 days of "gifts" with you. Gift #12 - COSUGI Member Privileges The Customers of SirsiDynix Users Group, Inc. (COSUGI) are preparing for their May 23-25, 2016 conference, "Fueling the Future" in Indianapolis. As a member of SWAN, you're also a COSUGI member and are invited to join us in Indianapolis this coming spring. Test out SirsiDynix products, learn about future innovations and hear from other member libraries as we come together to share information and resources. To register staff for COSUGI, library directors will need to get the COSUGI registration information from the "Director's Only Area" of the SWAN support website. First log in to the SWAN support website (using your L2 password) with this link: https://support.swanlibraries.net/content/cosugi-website-login. You can find the COSUGI website information, including username, password, and SirsiDynix membership number on this page after you've signed in. This is the information you'll need when registering for the conference. Second, when you are ready, you can register for COSUGI online: https://www.regonline.com/Register/Checkin.aspx?EventID=1738417. You can register yourself or a group of staff, as well as find hotel information and additional classes from SirsiDynix that will be offered. We'll share more updates as the date grows closer, and as always, you can email us at help(a)swanlibraries.net<mailto:help@swanlibraries.net> if you have any questions. >From all of us at SWAN, we wish you the happiest of holidays! Susan Ricker SWAN Library Relations Specialist 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5110 Fax: 630.734.5056 susan.ricker(a)railslibraries.info<mailto:susan.ricker@railslibraries.info> http://support.swanlibraries.net

9 years, 6 months

Resolution of Ongoing Enterprise Ecommerce Issues & Enterprise Minimum Payment

by webmaster＠swanlibraries.net

9 years, 6 months

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