The Downers Grove PL will be closed for an In-service day on Friday, January 15th. The library will re-open on Saturday at 9am.
Renee Clanton
SWAN Member Services Consultant
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5169
Fax: 630.734.5056
renee.clanton(a)railslibraries.info<mailto:renee.clanton@railslibraries.info>
http://support.swanlibraries.net
Northlake has advised SWAN that their HVAC problem is more extensive than originally thought. They hope to re-open on the 19th. Northlake will update SWAN with more information as we get closer to the 19th.
Kate Boyle
SWAN Member Services Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info>
http://support.swanlibraries.net
SWAN Libraries-
The North Lake Public Library has had major HVAC system failure, which has caused significant building damage and an electrical outage.
They will be closed today 1/12, tomorrow 1/13, and possibly more days this week. We will update pending further information.
Lauren Peltier
SWAN Member Services Support Analyst
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5155
Fax: 630.734.5056
lauren.peltier(a)railslibraries.info<mailto:lauren.peltier@railslibraries.info>
http://www.railslibraries.info
We're concluding our Listening Tour with two final dates and locations to discuss Enterprise concerns and best practices, and share what we've learned since our go-live date in 2015.
SWAN Executive Director Aaron Skog and Library Relations Specialist Susan Ricker invite SWAN-member library staff to join us at either of the two final sessions to cover the following agenda:
- Overview of Enterprise plan and focuses
- Summary of work completed to date
- A look at what's to come and next steps
- Open Q&A on Enterprise functions and best practices
As you can see, there's plenty of valuable information to share and we hope you can represent your library by attending. The dates and locations are as follows:
January 28, 2016 from 1:30 - 3:30 p.m.
Berwyn Public Library
2701 South Harlem
Berwyn, IL 60402
L2 Link: http://www.librarylearning.info/events/?eventID=21890
January 29, 2016 from 9:30 - 11:30 a.m.
Glenwood-Lynwood Public Library District
19901 Stoney Island Ave
Lynwood, IL 60411
L2 Link: http://www.librarylearning.info/events/?eventID=21891
Register for either event on the L2 Calendar and bring your questions, concerns and ideas as we discuss what's in store for SWAN and Enterprise. We look forward to seeing you there!
Susan Ricker
SWAN Library Relations Specialist
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5110
Fax: 630.734.5056
susan.ricker(a)railslibraries.info<mailto:susan.ricker@railslibraries.info>
http://support.swanlibraries.net
SWAN's hosted Enterprise went offline as of this morning, around 9:45AM. We are working with SirsiDynix support. We will send updates via SWANcom.
Please share with your colleagues.
Aaron Skog
SWAN Executive Director
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5122
Fax: 630.734.5056
aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info>
http://www.railslibraries.info
SWAN Member Libraries:
We are currently experiencing an Enterprise catalog outage. SirsiDynix is aware of the issue and is currently in the process of restarting the Enterprise service.
They anticipate a full restoration in approximately ten minutes.
I'll follow up once we have confirmed that all Enterprise services have been restored.
Thanks for your patience.
Ian Nosek
SWAN System Administrator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5120
Fax: 630.734.5056
ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info>
http://support.swanlibraries.net
SWAN Libraries:
RAILS closed all of its facilities at 2pm. SWAN staff working at Burr Ridge have left for the day. Several of us are working remotely already and are prepared to assist in the event of an emergency. Calls to Member Service support at 630-734-5153 have been directed to our answering service.
I suggest any support questions be sent to help(a)swanlibraries.net<mailto:help@swanlibraries.net> for follow up within our help desk ticketing system.
Aaron Skog
SWAN Executive Director
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5122
Fax: 630.734.5056
aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info>
http://www.railslibraries.info
On the Twelfth Day of (insert your favorite holiday) ---- SWAN elves gave to me [cid:image001.jpg@01D13D65.F28A82D0]
Whether you celebrate Hanukkah, Kwanzaa, Christmas, Festivus, the Winter Solstice, or none of the above - SWAN would like to share 12 days of "gifts" with you.
Gift #12 - COSUGI Member Privileges
The Customers of SirsiDynix Users Group, Inc. (COSUGI) are preparing for their May 23-25, 2016 conference, "Fueling the Future" in Indianapolis. As a member of SWAN, you're also a COSUGI member and are invited to join us in Indianapolis this coming spring. Test out SirsiDynix products, learn about future innovations and hear from other member libraries as we come together to share information and resources.
To register staff for COSUGI, library directors will need to get the COSUGI registration information from the "Director's Only Area" of the SWAN support website.
First log in to the SWAN support website (using your L2 password) with this link: https://support.swanlibraries.net/content/cosugi-website-login. You can find the COSUGI website information, including username, password, and SirsiDynix membership number on this page after you've signed in. This is the information you'll need when registering for the conference.
Second, when you are ready, you can register for COSUGI online:
https://www.regonline.com/Register/Checkin.aspx?EventID=1738417. You can register yourself or a group of staff, as well as find hotel information and additional classes from SirsiDynix that will be offered.
We'll share more updates as the date grows closer, and as always, you can email us at help(a)swanlibraries.net<mailto:help@swanlibraries.net> if you have any questions.
>From all of us at SWAN, we wish you the happiest of holidays!
Susan Ricker
SWAN Library Relations Specialist
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5110
Fax: 630.734.5056
susan.ricker(a)railslibraries.info<mailto:susan.ricker@railslibraries.info>
http://support.swanlibraries.net