The issue has been resolved and SirsiDynix support has already implemented a fix to prevent the bug from reoccurring.
Enterprise logins are back online, and any offline circ transactions you may have had will be processed overnight tonight.
Thank you for your patience as we worked through the issue.
Steven Schlewitt
SWAN IT Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://support.swanlibraries.net
From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt
Sent: Wednesday, June 15, 2016 2:33 PM
To: swancom(a)list.swanlibraries.net
Subject: [SWANcom] *Update* Symphony WorkFlows Outage 6/15
Just a quick update -
SirsiDynix support has determined that the issue is relating to a runaway Enterprise harvest process.
We're currently working to return the server to a working state and apply a fix to resolve the bug.
More information soon!
Steven Schlewitt
SWAN IT Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://support.swanlibraries.net
From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt
Sent: Wednesday, June 15, 2016 1:06 PM
To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>
Subject: [SWANcom] Symphony WorkFlows Outage 6/15
Importance: High
SWAN Member Library Staff:
We're currently seeing a high CPU load on the Symphony/WorkFlows Production server, which has caused many clients to timeout and logoff. We're currently investigating the issue with SirsiDynix support and will send an update as soon as additional information is available.
Thank you,
Steven Schlewitt
SWAN IT Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://support.swanlibraries.net
Just a quick update -
SirsiDynix support has determined that the issue is relating to a runaway Enterprise harvest process.
We're currently working to return the server to a working state and apply a fix to resolve the bug.
More information soon!
Steven Schlewitt
SWAN IT Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://support.swanlibraries.net
From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt
Sent: Wednesday, June 15, 2016 1:06 PM
To: swancom(a)list.swanlibraries.net
Subject: [SWANcom] Symphony WorkFlows Outage 6/15
Importance: High
SWAN Member Library Staff:
We're currently seeing a high CPU load on the Symphony/WorkFlows Production server, which has caused many clients to timeout and logoff. We're currently investigating the issue with SirsiDynix support and will send an update as soon as additional information is available.
Thank you,
Steven Schlewitt
SWAN IT Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://support.swanlibraries.net
SWAN Member Library Staff:
We're currently seeing a high CPU load on the Symphony/WorkFlows Production server, which has caused many clients to timeout and logoff. We're currently investigating the issue with SirsiDynix support and will send an update as soon as additional information is available.
Thank you,
Steven Schlewitt
SWAN IT Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://support.swanlibraries.net
SWAN Member Libraries:
In order to improve the customer experience when placing volume level holds, SWAN has standardized the volume level information. This document is intended to provide best practices for a variety of materials.
The best practices developed during the migration process continue and we have included additional examples for improved consistency. Please use these standards effective immediately.
Special thanks to Joy Anhalt (Tinley Park Public Library), Rebecca Bartlett (La Grange Public Library), Amy Prechel (Westmont Public Library) and Amy Weiss (Woodridge Public Library) for their work on these standards and this document.
If you have any questions, Please submit a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>.
Karen Bar
SWAN Bibliographic Services Manager
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5138
Fax: 630.734.5056
karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info>
http://www.railslibraries.info
Everyone -
We've received some questions and concerns about the SVA Failed Calls Notices report.
The SVA Failed Calls Notices report is run once daily at 8 pm for the entire consortium. Attempting to run this report at your library will notify patrons for ALL libraries unnecessarily and may cause confusion for your patrons.
As a reminder, SVA runs throughout the day, and a list of failed calls compiles with each run. When the SVA Failed Calls Notices report runs at 8 pm, it emails notices to any user that has an email address in his or her record. Then, library staff can view the finished report in WorkFlows to see which notices failed.
The NOTICES/NOTICES user was created with the ability to view Finished Reports only so that staff can collect the completed report after it has run. Please do not attempt to run this report for yourselves, as SWAN is running this report for you daily. Please continue to log in as NOTICES/NOTICES to view the finished report for your library and contact your users as needed. There is no need to enter any kind of override password to access a wizard other than Finished Reports.
If you have any questions, please call us or open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> .
Thank you!
Samantha Dietel
SWAN Member Services Consultant
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5163
Fax: 630.734.5056
samantha.dietel(a)railslibraries.info<mailto:samantha.dietel@railslibraries.info>
http://www.railslibraries.info
+++Please Route to appropriate Personnel +++
I have two pieces of information to pass on to Circulation staff:
#1 from Reed Farnsworth at SirsiDynix --- "Improvement to SMS to be Implemented"
SirsiDynix is pleased to announce that we have identified an additional improvement that we expect will further alleviate the SMS issue related to patrons not receiving text messages for holds, overdues, etc. We will implement this update at approximately 1:00 p.m. Mountain Time on Monday, June 13th, 2016, for customers worldwide. We will notify you when the process has completed. "
No need to worry about the timing on this our SMS overdue and bill reports are run at 9 AM. And our SMS hold pickups are run at 9 AM, Noon, 3 PM, 6 PM and 9 PM. So, our reports should not be effected. Hopefully this fix will see an end to our reported problems with a few patrons still not getting their text messages.
#2 regarding SVA (robo-calling of patron notices)
The reports are all running perfectly. On a daily basis over 600 calls are made to notify patrons of items on the holdshelf, overdues, and bills. Any patrons that are not contacted by 7:00 PM appear on the failed calls notices reports. There are two of these one for hold pickups - which we attempt to deliver by email, if the patron has an email account. We are not printing any remaining failed hold notices as by the time they reached the patron via US mail the material would have already been removed from the holdshelf and sent home. . The other report for failed calls for overdues and bills, we attempt to deliver via email and if there is no email in the record we print these and mail them to the patron.
Beginning tomorrow libraries can access the report of failed calls for hold notices in WorkFlows reports. You need to login using a new user = Notices/ Notices (instead of Report/reports). These notices will be the failed calls - meaning we were not able to reach the patron via phone or email. You may want to try and call these patrons yourself. You might also want to check their user record to make certain their phone number is in the first phone number field and if they have an email to be updated. And of course, before you do anything, you may want to check to see if the patron has already picked up the material.
If you have any questions, please call us or open a ticket (help(a)swanlibraries.net<mailto:help@swanlibraries.net>). Everyone have a great weekend.
Kate Boyle
SWAN Member Services Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info>
http://support.swanlibraries.net
SirsiDynix was able to restore the checkout history. For any staff people that were affected by this, please check and make sure it looks ok (if you haven't done so already). Let us know if anything looks amiss, and thank you again for your patience!
Dave Pacin
SWAN Support Specialist
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5151
Fax: 630.734.5056
dave.pacin(a)railslibraries.info<mailto:dave.pacin@railslibraries.info>
http://support.swanlibraries.net
About 4 days ago the checkout histories for a number of random patrons was inadvertently deleted. We are working with SiriDynix to get these restored and we will update everyone as soon as we have something new. Thank you for your patience and for opening tickets, your information has been helpful!
Dave Pacin
SWAN Support Specialist
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5151
Fax: 630.734.5056
dave.pacin(a)railslibraries.info<mailto:dave.pacin@railslibraries.info>
http://support.swanlibraries.net
SWAN Libraries -
You will be receiving reports for yesterday's SVA hold pickup notices that failed. They will be emailed to your generic email accounts that include your 3 letter agency code (XXX(a)notices.swanlibraries.net)
Thank you for your patience,
Lauren Levaggi
SWAN Member Services Support Analyst
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5155
Fax: 630.734.5056
lauren.levaggi(a)railslibraries.info<mailto:lauren.levaggi@railslibraries.info>
http://support.swanlibraries.net
Everyone ---
I wanted to apologize for the rash of emails you might have received last night regarding SVA. The report we were generating to provide libraries with a copy of SVA calls that failed to complete went awry (nuts). We are working towards a solution before tonight and will not run this report until we are certain it is behaving as anticipated. Thank you for your understanding.
Kate Boyle
SWAN Member Services Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info>
http://support.swanlibraries.net
