The search results display in Enterprise is no longer showing your local holdings like it did when we introduced the new themes. We are working with SirsiDynix to fix the problem, so please watch your email for a follow-up SWANcom. Thanks for your patience!
Dave Pacin
SWAN Support Specialist
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5151
Fax: 630.734.5056
dave.pacin(a)railslibraries.info<mailto:dave.pacin@railslibraries.info>
http://support.swanlibraries.net
Everyone -
We are in the process of posting Checkouts, Renewals, and Hold statistics to the SWAN website for the month of June. https://support.swanlibraries.net/content/2016-sirsidynix-stats
I generated these very basic reports in BC Analytics in order to give you something to show your boards. Unfortunately, I can't generate them by interface. I'll try again tomorrow.
We are still awaiting news on the case we have opened with SirsiDynix regarding the problem with our statistical reports this month. When we hear something you will be the first to know.
Kate Boyle
SWAN Member Services Manager
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info>
http://www.railslibraries.info
SWAN Member Library Staff:
Just FYI – our SirsiDynix-hosted Enterprise server did encounter a very brief service disruption this afternoon. Fortunately, it was short enough that it went largely unnoticed (likely only seconds of downtime).
SirsiDynix has informed us that no further disruptions should be expected today.
Thank you,
Steven Schlewitt
SWAN IT Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://support.swanlibraries.net
From: saas(a)sirsidynix.com [mailto:saas@sirsidynix.com]
Sent: Wednesday, July 06, 2016 12:01 PM
To: Steven Schlewitt
Subject: SirsiDynix SaaS - Enterprise Portfolio Status Change Notification - Service Disruption
[https://support.sirsidynix.com/sites/all/themes/sdsc/logo.png]<https://support.sirsidynix.com>
Steven Schlewitt
WHEN: 2016-06-07 11:00 am
WHAT: Our monitoring system is showing your Enterprise / Portfolio instance as being unresponsive. We will be performing a restart on it to bring it back online. We will send a recovery notice following the restart and confirmation of service availability.
ACTION: No immediate customer action required.
If you have any questions, please email or call.
Thank you,
SirsiDynix SaaS Team
saas(a)sirsidynix.com<mailto:saas@sirsidynix.com>
sdsc(a)sirsidynix.com<mailto:sdsc@sirsidynix.com> | https://support.sirsidynix.com
+++ Please route to appropriate personnel +++
Everyone-
We received two tickets this morning regarding low statistics for the month of June. When we investigated we noticed that all the statistics we had run for June were almost half the normal amount. We are in the process of investigating the source of this problem. We will send an announcement when we have the statistics corrected and the problem is fixed. Thank you for your patience.
Kate Boyle
SWAN Member Services Manager
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info>
http://www.railslibraries.info
SWAN Member Libraries:
Over the past month, our Member Services team has been working to find the perfect replacement for retiring Consultant Extraordinaire Renee Clanton (not that she can ever be replaced!) to help you with all of your system questions, tickets, and training. We have also been aware of increasing numbers of tickets and opportunities for training since moving to our new software, and found this to be the perfect opportunity to provide even more support to our membership.
Therefore, we are excited to announce that we've moved forward with the addition of not just one but two wonderful new additions to our consultant and training team. In the month of July we will have Vickie Totton starting with us on the 13th, and Crystal Vela starting on the 18th.
These names may sound familiar to you! Both Vickie and Crystal have served on the SWAN Circ Advisory group for many years, and were crucial to our ILS migration process as they both were Circ Mentors who provided training on Sirsi modules to our member library staff. Additionally, Vickie was a member of the ILS Search Committee during the 16 month search process, and Crystal served on our Circulation Task Force.
We feel incredibly fortunate to add such a wealth of experience to our team. Please join us in welcoming both Crystal and Vickie to the SWAN staff!
Brande Overbey
SWAN Operations Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5164
Fax: 630.734.5056
brande.overbey(a)railslibraries.info<mailto:brande.overbey@railslibraries.info>
http://support.swanlibraries.net
[cid:image003.jpg@01D1D1E2.A8D1C970]
Renee Clanton's Retirement Party
Tuesday, July 26th from 3-5pm
Cake, coffee and punch at RAILS Burr Ridge Main Meeting Room
L2 Event for Outlook: http://www.librarylearning.info/events/?eventID=23123
Our wonderful Member Services Consultant Renee Clanton is retiring on 7/31, after over 30 years of service to our member libraries. Please join us in sending her off in style and wishing her the best in her well-deserved retirement. We will be serving coffee, cake and punch in an open house from 3-5pm at the RAILS Burr Ridge office space. Stop by to say hi or stay for a while. If you have any questions, feel free to email me or Kate Boyle directly. We hope to see you on July 26th!
Brande Overbey
SWAN Operations Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5164
Fax: 630.734.5056
brande.overbey(a)railslibraries.info<mailto:brande.overbey@railslibraries.info>
http://support.swanlibraries.net
SWAN Libraries -
The Berkeley Public Library will be closed tomorrow 6/28/16 between 10:00am-2:00pm due to Comed work in their area. They expect to re-open at 2:00pm pending no issues.
Lauren Levaggi
SWAN Member Services Support Analyst
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5155
Fax: 630.734.5056
lauren.levaggi(a)railslibraries.info<mailto:lauren.levaggi@railslibraries.info>
http://www.railslibraries.info