SWANcom

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by Dave Pacin

The search results display in Enterprise is no longer showing your local holdings like it did when we introduced the new themes. We are working with SirsiDynix to fix the problem, so please watch your email for a follow-up SWANcom. Thanks for your patience! Dave Pacin SWAN Support Specialist 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5151 Fax: 630.734.5056 dave.pacin(a)railslibraries.info<mailto:dave.pacin@railslibraries.info> http://support.swanlibraries.net

9 years, 11 months

*Important* Upcoming ILS Upgrade to Symphony 3.5.1.1 on 7/11

by webmaster＠swanlibraries.net

9 years, 11 months

Checkouts, Renewals, and hold statistics for June

by Kate Boyle

Everyone - We are in the process of posting Checkouts, Renewals, and Hold statistics to the SWAN website for the month of June. https://support.swanlibraries.net/content/2016-sirsidynix-stats I generated these very basic reports in BC Analytics in order to give you something to show your boards. Unfortunately, I can't generate them by interface. I'll try again tomorrow. We are still awaiting news on the case we have opened with SirsiDynix regarding the problem with our statistical reports this month. When we hear something you will be the first to know. Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

9 years, 11 months

Re: [SWANcom] SirsiDynix SaaS - Enterprise Portfolio Status Change Notification - Service Disruption

by Steven Schlewitt

SWAN Member Library Staff: Just FYI – our SirsiDynix-hosted Enterprise server did encounter a very brief service disruption this afternoon. Fortunately, it was short enough that it went largely unnoticed (likely only seconds of downtime). SirsiDynix has informed us that no further disruptions should be expected today. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: saas(a)sirsidynix.com [mailto:saas@sirsidynix.com] Sent: Wednesday, July 06, 2016 12:01 PM To: Steven Schlewitt Subject: SirsiDynix SaaS - Enterprise Portfolio Status Change Notification - Service Disruption [https://support.sirsidynix.com/sites/all/themes/sdsc/logo.png]<https://support.sirsidynix.com> Steven Schlewitt WHEN: 2016-06-07 11:00 am WHAT: Our monitoring system is showing your Enterprise / Portfolio instance as being unresponsive. We will be performing a restart on it to bring it back online. We will send a recovery notice following the restart and confirmation of service availability. ACTION: No immediate customer action required. If you have any questions, please email or call. Thank you, SirsiDynix SaaS Team saas(a)sirsidynix.com<mailto:saas@sirsidynix.com> sdsc(a)sirsidynix.com<mailto:sdsc@sirsidynix.com> | https://support.sirsidynix.com

9 years, 11 months

South Suburban College No Longer SWAN Member, Now in CARLI

by webmaster＠swanlibraries.net

9 years, 11 months

June statistics

by Kate Boyle

+++ Please route to appropriate personnel +++ Everyone- We received two tickets this morning regarding low statistics for the month of June. When we investigated we noticed that all the statistics we had run for June were almost half the normal amount. We are in the process of investigating the source of this problem. We will send an announcement when we have the statistics corrected and the problem is fixed. Thank you for your patience. Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

9 years, 11 months

SWAN Closed on Monday, July 4

by webmaster＠swanlibraries.net

9 years, 11 months

SWAN New Employee Announcement - Member Services Consultant

by Brande Overbey

SWAN Member Libraries: Over the past month, our Member Services team has been working to find the perfect replacement for retiring Consultant Extraordinaire Renee Clanton (not that she can ever be replaced!) to help you with all of your system questions, tickets, and training. We have also been aware of increasing numbers of tickets and opportunities for training since moving to our new software, and found this to be the perfect opportunity to provide even more support to our membership. Therefore, we are excited to announce that we've moved forward with the addition of not just one but two wonderful new additions to our consultant and training team. In the month of July we will have Vickie Totton starting with us on the 13th, and Crystal Vela starting on the 18th. These names may sound familiar to you! Both Vickie and Crystal have served on the SWAN Circ Advisory group for many years, and were crucial to our ILS migration process as they both were Circ Mentors who provided training on Sirsi modules to our member library staff. Additionally, Vickie was a member of the ILS Search Committee during the 16 month search process, and Crystal served on our Circulation Task Force. We feel incredibly fortunate to add such a wealth of experience to our team. Please join us in welcoming both Crystal and Vickie to the SWAN staff! Brande Overbey SWAN Operations Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5164 Fax: 630.734.5056 brande.overbey(a)railslibraries.info<mailto:brande.overbey@railslibraries.info> http://support.swanlibraries.net

9 years, 11 months

YOU'RE INVITED: Renee Clanton's Retirement Party, Tues 7/26 from 3-5pm

by Brande Overbey

[cid:image003.jpg@01D1D1E2.A8D1C970] Renee Clanton's Retirement Party Tuesday, July 26th from 3-5pm Cake, coffee and punch at RAILS Burr Ridge Main Meeting Room L2 Event for Outlook: http://www.librarylearning.info/events/?eventID=23123 Our wonderful Member Services Consultant Renee Clanton is retiring on 7/31, after over 30 years of service to our member libraries. Please join us in sending her off in style and wishing her the best in her well-deserved retirement. We will be serving coffee, cake and punch in an open house from 3-5pm at the RAILS Burr Ridge office space. Stop by to say hi or stay for a while. If you have any questions, feel free to email me or Kate Boyle directly. We hope to see you on July 26th! Brande Overbey SWAN Operations Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5164 Fax: 630.734.5056 brande.overbey(a)railslibraries.info<mailto:brande.overbey@railslibraries.info> http://support.swanlibraries.net

9 years, 12 months

BKS closed 10am-2pm

by Lauren Levaggi

SWAN Libraries - The Berkeley Public Library will be closed tomorrow 6/28/16 between 10:00am-2:00pm due to Comed work in their area. They expect to re-open at 2:00pm pending no issues. Lauren Levaggi SWAN Member Services Support Analyst Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5155 Fax: 630.734.5056 lauren.levaggi(a)railslibraries.info<mailto:lauren.levaggi@railslibraries.info> http://www.railslibraries.info

9 years, 12 months

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