SWANcom

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by Kate Boyle

Everyone - I just wanted to share with everyone we had two perfect runs on SVA this weekend. YAY! So, it appears that all the bugs are worked out. Just as a quick review of the process and the role of local libraries. SVA is scheduled to notify patrons of three distinct situations: 1) Hold pickups 2) Overdue items 3) Billed items Although a few libraries have requested that SVA only contact patrons for hold pickups (you can request this for your library if you wish). Overdues and bills are run in the morning. Hold pickup notices are run three times a day ( 9:55 AM, 12:55 PM, and 3:55 PM). As a reminder, phone calls are made between the hours of 10:30 AM and 7:30 PM (Mon. - Fri.) and 11:00 AM and 6:00 PM (Sat. - Sun.). At 7:55 each evening, a report is run to list any patrons that were not contacted after 3 attempts (either in person or voicemail) After that, another report is run which checks to see if any of these patrons have an email address in their record. Those that do, receive email notification of their hold pickup, overdue, or bill. The remaining patrons (those without an email) have a notice created ready to be printed and mailed in the morning. SWAN only prints the overdue and bill notices. There is no point in printing the hold pickup notices as the patron would probably receive the mailed notice after the item has expired on the hold shelf. What SWAN libraries need to do to complete the process We have created a new profile to be used by the SWAN libraries to check "finished reports" for any failed hold pickup notices. This profile is NOTICES/NOTICES (similar to Report/report). After 8 PM, each library should login to reports using the NOTICES/Notices account. Under "finished reports" check for a report for your library " SVA Pilot - SVA Failed Calls Notices - Hold Pickup only:XXX. (XXX being your library code). If there is not a report listed, all your patrons were notified of any hold pickups for that day. If there is no report, your work is done. If there is a report- please view it in order to determine which patrons need to be contacted by you about their items on the holdshelf. After you have printed the list of the patrons you need to call, you may delete the report for your library. Good luck everyone, if you have any questions just open a ticket or give us a call. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

9 years, 7 months

Registering for specific sessions and menu options at July 22 Summer SWANstravaganza

by Susan Ricker

SWAN Member Libraries, We're thrilled at the excitement building around our July 22 user event, our first annual Summer SWANstravaganza. Our event registration page is now open, where you can buy tickets at $28 each, which will cover the cost of food for the day. SWAN is finalizing menu options with the vendor, and will be sending out a follow-up email to event registrants with options for them to select meal choices, as well as session preferences. We plan to scale the sessions by registrant interest to make sure that you'll be able to attend the trainings and sessions that are most important to you. The follow-up email will be sent to registrants as soon as the information becomes available. Thank you for your patience as we prepare for our first user event-we're so excited to host the membership this summer as we strive to improve library services! More information can be found on our support website at https://support.swanlibraries.net/news/2016-06-20/registration-now-open-jul…. If you have any questions, please let me know. Thank you! Susan Ricker SWAN Library Relations Specialist 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5110 Fax: 630.734.5056 susan.ricker(a)railslibraries.info<mailto:susan.ricker@railslibraries.info> http://support.swanlibraries.net

9 years, 7 months

Registration Now Open for July 22 Summer SWANstravaganza

by webmaster＠swanlibraries.net

9 years, 7 months

SWAN Staff Announcement: New Bibliographic Services Manager

by Aaron Skog

SWAN Libraries: After a rigorous and lengthy search process, we are very pleased to announce that we are moving forward with a new Bib Services Manager to join us as Karen Bar's replacement. Scott Brandwein will be starting with us on Monday June 20th. Scott comes to us fresh from New York City - he just moved to Chicago about a month ago. There, he worked for many years at the New York Public Library as a Senior Cataloging Librarian as a NACO-certified cataloger working on the NACO Music Project. He also worked for Media Radar, where he supervised a team as the Managing Acquisitions Librarian and helped to create a database and cataloging procedures for newspaper, magazines and advertisements. Scott received his BA in Music History from Oberlin and his MLS from Indiana University. We are excited to add Scott's cataloging, leadership, and technology expertise to the SWAN staff. Please join us in welcoming Scott to our team! He can be reached at the same direct phone number many of you used to contact Karen Bar, or at scott.brandwein(a)railslibraries.info<mailto:scott.brandwein@railslibraries.info> for email correspondence. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

9 years, 7 months

*Resolved* SVA Phone Notice Outage (Yesterday - 6/16)

by Steven Schlewitt

The SVA Phone Notice system is calling on the normal schedule now, and appears to have picked up missed calls from yesterday's notices. We'll monitor the issue throughout the day and send additional SWANcoms should another disruption occur. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Friday, June 17, 2016 9:46 AM To: swancom(a)list.swanlibraries.net; swancirc(a)list.swanlibraries.net Subject: [SWANcom] SVA Phone Notice Outage (6/16) SWAN Member Library Staff: We encountered an issue with the SVA Phone Notice system yesterday that appears to have caused most scheduled notice calls to fail. We're currently investigating the issue, but should be able to resend any missed calls from the last day once the system is operating as expected. Today's calls should also go out as scheduled. We'll submit an additional SWANcom as soon as more information is available. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

9 years, 7 months

SVA Phone Notice Outage (6/16)

by Steven Schlewitt

SWAN Member Library Staff: We encountered an issue with the SVA Phone Notice system yesterday that appears to have caused most scheduled notice calls to fail. We're currently investigating the issue, but should be able to resend any missed calls from the last day once the system is operating as expected. Today's calls should also go out as scheduled. We'll submit an additional SWANcom as soon as more information is available. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

9 years, 7 months

SD WorkFlows training on Circulation User Groups --- similar to Millennium "Linked Patrons"

by Kate Boyle

+++ Please route to appropriate personnel +++ Remember "linked patrons" -- Renee will be training SWAN libraries on how to use a similar (but not same) feature in WorkFlows called "User Groups" on Monday, July 25th. Are you interested in finding out how you can join your library users into a group? Then this workshop is for you. "User Groups" has been piloted by a SWAN library and will available on an individual library basis beginning August 1, 2016. There are a number of options to be considered as you implement User Groups - come to learn all the details. The different policies, levels of responsibility, responsibility types and access options will be demonstrated. Register in L2 at http://www.librarylearning.info/events/?eventID=23032 Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

9 years, 7 months

*Resolved* Symphony WorkFlows Outage 6/15

by Steven Schlewitt

The issue has been resolved and SirsiDynix support has already implemented a fix to prevent the bug from reoccurring. Enterprise logins are back online, and any offline circ transactions you may have had will be processed overnight tonight. Thank you for your patience as we worked through the issue. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Wednesday, June 15, 2016 2:33 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] *Update* Symphony WorkFlows Outage 6/15 Just a quick update - SirsiDynix support has determined that the issue is relating to a runaway Enterprise harvest process. We're currently working to return the server to a working state and apply a fix to resolve the bug. More information soon! Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Wednesday, June 15, 2016 1:06 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] Symphony WorkFlows Outage 6/15 Importance: High SWAN Member Library Staff: We're currently seeing a high CPU load on the Symphony/WorkFlows Production server, which has caused many clients to timeout and logoff. We're currently investigating the issue with SirsiDynix support and will send an update as soon as additional information is available. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

9 years, 7 months

*Update* Symphony WorkFlows Outage 6/15

by Steven Schlewitt

Just a quick update - SirsiDynix support has determined that the issue is relating to a runaway Enterprise harvest process. We're currently working to return the server to a working state and apply a fix to resolve the bug. More information soon! Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Wednesday, June 15, 2016 1:06 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Symphony WorkFlows Outage 6/15 Importance: High SWAN Member Library Staff: We're currently seeing a high CPU load on the Symphony/WorkFlows Production server, which has caused many clients to timeout and logoff. We're currently investigating the issue with SirsiDynix support and will send an update as soon as additional information is available. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

9 years, 7 months

Symphony WorkFlows Outage 6/15

by Steven Schlewitt

SWAN Member Library Staff: We're currently seeing a high CPU load on the Symphony/WorkFlows Production server, which has caused many clients to timeout and logoff. We're currently investigating the issue with SirsiDynix support and will send an update as soon as additional information is available. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

9 years, 7 months

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SWANcom