SWAN Member Libraries:
In order to improve the customer experience when placing volume level holds, SWAN has standardized the volume level information. This document is intended to provide best practices for a variety of materials.
The best practices developed during the migration process continue and we have included additional examples for improved consistency. Please use these standards effective immediately.
Special thanks to Joy Anhalt (Tinley Park Public Library), Rebecca Bartlett (La Grange Public Library), Amy Prechel (Westmont Public Library) and Amy Weiss (Woodridge Public Library) for their work on these standards and this document.
If you have any questions, Please submit a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>.
Karen Bar
SWAN Bibliographic Services Manager
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5138
Fax: 630.734.5056
karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info>
http://www.railslibraries.info
Everyone -
We've received some questions and concerns about the SVA Failed Calls Notices report.
The SVA Failed Calls Notices report is run once daily at 8 pm for the entire consortium. Attempting to run this report at your library will notify patrons for ALL libraries unnecessarily and may cause confusion for your patrons.
As a reminder, SVA runs throughout the day, and a list of failed calls compiles with each run. When the SVA Failed Calls Notices report runs at 8 pm, it emails notices to any user that has an email address in his or her record. Then, library staff can view the finished report in WorkFlows to see which notices failed.
The NOTICES/NOTICES user was created with the ability to view Finished Reports only so that staff can collect the completed report after it has run. Please do not attempt to run this report for yourselves, as SWAN is running this report for you daily. Please continue to log in as NOTICES/NOTICES to view the finished report for your library and contact your users as needed. There is no need to enter any kind of override password to access a wizard other than Finished Reports.
If you have any questions, please call us or open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> .
Thank you!
Samantha Dietel
SWAN Member Services Consultant
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5163
Fax: 630.734.5056
samantha.dietel(a)railslibraries.info<mailto:samantha.dietel@railslibraries.info>
http://www.railslibraries.info
+++Please Route to appropriate Personnel +++
I have two pieces of information to pass on to Circulation staff:
#1 from Reed Farnsworth at SirsiDynix --- "Improvement to SMS to be Implemented"
SirsiDynix is pleased to announce that we have identified an additional improvement that we expect will further alleviate the SMS issue related to patrons not receiving text messages for holds, overdues, etc. We will implement this update at approximately 1:00 p.m. Mountain Time on Monday, June 13th, 2016, for customers worldwide. We will notify you when the process has completed. "
No need to worry about the timing on this our SMS overdue and bill reports are run at 9 AM. And our SMS hold pickups are run at 9 AM, Noon, 3 PM, 6 PM and 9 PM. So, our reports should not be effected. Hopefully this fix will see an end to our reported problems with a few patrons still not getting their text messages.
#2 regarding SVA (robo-calling of patron notices)
The reports are all running perfectly. On a daily basis over 600 calls are made to notify patrons of items on the holdshelf, overdues, and bills. Any patrons that are not contacted by 7:00 PM appear on the failed calls notices reports. There are two of these one for hold pickups - which we attempt to deliver by email, if the patron has an email account. We are not printing any remaining failed hold notices as by the time they reached the patron via US mail the material would have already been removed from the holdshelf and sent home. . The other report for failed calls for overdues and bills, we attempt to deliver via email and if there is no email in the record we print these and mail them to the patron.
Beginning tomorrow libraries can access the report of failed calls for hold notices in WorkFlows reports. You need to login using a new user = Notices/ Notices (instead of Report/reports). These notices will be the failed calls - meaning we were not able to reach the patron via phone or email. You may want to try and call these patrons yourself. You might also want to check their user record to make certain their phone number is in the first phone number field and if they have an email to be updated. And of course, before you do anything, you may want to check to see if the patron has already picked up the material.
If you have any questions, please call us or open a ticket (help(a)swanlibraries.net<mailto:help@swanlibraries.net>). Everyone have a great weekend.
Kate Boyle
SWAN Member Services Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info>
http://support.swanlibraries.net
SirsiDynix was able to restore the checkout history. For any staff people that were affected by this, please check and make sure it looks ok (if you haven't done so already). Let us know if anything looks amiss, and thank you again for your patience!
Dave Pacin
SWAN Support Specialist
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5151
Fax: 630.734.5056
dave.pacin(a)railslibraries.info<mailto:dave.pacin@railslibraries.info>
http://support.swanlibraries.net
About 4 days ago the checkout histories for a number of random patrons was inadvertently deleted. We are working with SiriDynix to get these restored and we will update everyone as soon as we have something new. Thank you for your patience and for opening tickets, your information has been helpful!
Dave Pacin
SWAN Support Specialist
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5151
Fax: 630.734.5056
dave.pacin(a)railslibraries.info<mailto:dave.pacin@railslibraries.info>
http://support.swanlibraries.net
SWAN Libraries -
You will be receiving reports for yesterday's SVA hold pickup notices that failed. They will be emailed to your generic email accounts that include your 3 letter agency code (XXX(a)notices.swanlibraries.net)
Thank you for your patience,
Lauren Levaggi
SWAN Member Services Support Analyst
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5155
Fax: 630.734.5056
lauren.levaggi(a)railslibraries.info<mailto:lauren.levaggi@railslibraries.info>
http://support.swanlibraries.net
Everyone ---
I wanted to apologize for the rash of emails you might have received last night regarding SVA. The report we were generating to provide libraries with a copy of SVA calls that failed to complete went awry (nuts). We are working towards a solution before tonight and will not run this report until we are certain it is behaving as anticipated. Thank you for your understanding.
Kate Boyle
SWAN Member Services Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info>
http://support.swanlibraries.net
SWAN is preparing to roll out new themes and several new features for Enterprise! SWAN libraries will get their themes in batches by the end of Friday, June 10th.
Here is a list of changes to look for:
* Your local holdings will now show in the list of search results so you don't need to go into the full record to see what's on the shelf
* The content at the top of the detailed display has been compressed to reduce scrolling
* The bottom of the detailed display now uses tabs to present information; please note that this is still a little buggy and will sometimes show the drawers instead
* The display of personal information now looks different and includes patron expiration date and last activity date
* More space for library logo; all themes now have white background in header
* The library logo now links to the Enterprise home page instead of your library's home page
* Updated themes! If you want to change your color scheme, please submit a help ticket help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Clicker here for screen shots<https://support.swanlibraries.net/news/2016-06-06/new-features-enterprise>
Dave Pacin
SWAN Support Specialist
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5151
Fax: 630.734.5056
dave.pacin(a)railslibraries.info<mailto:dave.pacin@railslibraries.info>
http://www.railslibraries.info
Item Category 3
SWAN staff is continuing work on a data project with SirsiDynix to tweak the facets in Enterprise. Eventually we will have a fiction/nonfiction facet. SirsiDynix performed some data work at the end of May that populated Item Category 3 for fiction/nonfiction for some of the existing items. Work is not complete and is still being tweaked. Some staff have reported ****** displaying in Item Category 3. This is temporary and will soon be adjusted.
The Item Category 3 information is pulled from the bibliographic record and is shared by all. Please do not change the Item Category 3, as it is intended to be automatically populated by a custom report and this data is being used to enhance the patron experience in Enterprise.
We will send updates as this project progresses.
If you have any questions, please submit a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>.
Thank you.
Karen Bar
SWAN Bibliographic Services Manager
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5138
Fax: 630.734.5056
karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info>
http://www.railslibraries.info
Today is June 6th and everyone know what that means --- SVA (robo-calling of patron notices) starts today.
As you read this email, the reports are running and compiling the calls to be made later today.
As a reminder, phone calls are made between the hours of 10:30 AM and 7:30 PM (Mon. - Fri.) and 11:00 AM and 6:00 PM (Sat. - Sun.). Patrons with a notice preference of PHONE will receive calls for hold pickup, overdues, and bills (unless your library requested differently). Overdues are generated on the same schedule as the SMS, Email and Print notices. On an odd occasion, due to the large number of Circulation Rules in our consortia, patrons may receive a second phone call with additional notices on the same day.
For more information, please refer to documentation at : https://support.swanlibraries.net/news/2016-04-11/swan-sva-automated-phone-…
If you should have any questions, please call us (630-734-5153) or open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Kate Boyle
SWAN Member Services Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info>
http://support.swanlibraries.net
