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SWAN Symphony - Scheduled Maintenance - Tuesday, October 11 at 10PM
by Ian Nosek 11 Oct '16

11 Oct '16

SWAN Member Libraries & Information Technology Staff: On Tuesday, October 11th at 10pm, the Symphony Production Server will be taken offline for routine system maintenance. We expect this maintenance should last no longer than 1 hour. This planned outage will not impact the Enterprise Catalog, however, WebServices features and other WorkFlows functions will be unavailable for the duration of the update. The following services will be impacted by this outage: * All WorkFlows/Symphony functions * Enterprise OPAC Hold and My Account functions * Enterprise OPAC Item Availability * Enterprise OPAC Ecommerce * BookMyne * MobileCirc Member libraries will be notified prior to the outage and again when the system updates have finished. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> * (630)326-5886 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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SWAN Staff Retreat Friday 10/7
by webmaster＠swanlibraries.net 06 Oct '16

06 Oct '16

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Self-nomination form for SWAN Circ Advisory
by Kate Boyle 06 Oct '16

06 Oct '16

+++ Please route to appropriate personnel +++ Everyone - It is the time of year when we begin the election process for the SWAN Circulation Advisory Committee. The Committee is composed of 11 representatives from SWAN libraries and chaired by myself. This year we have 5 people whose terms are up in November. The election process is very simple. Any Circulation Manager/Supervisor or a person with oversight of the Circulation department may throw their hat in the ring (self-nominate). Everyone that submits a self-nomination form is included on the election ballot. All we ask is that you submit a few words in support of your nomination, basically why you want to serve on the Committee and what you see as your contribution to the Committee (what you bring to the table). Your statement in support of your self-nomination will be shared in the election ballot. All this is done using a survey. It only takes a few minutes to self-nominate. Things you need to know about the SWAN Circ Advisory Committee : we meet 6 times a year (every two months), we publish our agenda a week before our meetings, our meetings are open to all. Obviously, we discuss circulation policies and procedures and are known to make recommendations to the SWAN Board upon request. The current Committee members with terms ending in 2016 are : Mary Moss (EPS), Jessica Nawrocki (FRS), Roberta Richter (LPS), Brittany Smith (WMS) and Tori Tracy (PCS). These individuals may or may not choose to run again. The self-nomination form will be open on Friday, October 7th. The form is available here: https://fs8.formsite.com/SWANServices/Circ-Adv-Nomination-16/index.html .<https://fs8.formsite.com/SWANServices/Circ-Adv-Nomination-16/index.html> Nominations close on Friday, October 21st at Noon. Please consider joining the Committee. We would love to hear from fresh voices with new insights and perspectives. Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Update on overdues and bills
by Kate Boyle 05 Oct '16

05 Oct '16

+++ Route to Appropriate Personnel +++ Everyone - This week SWAN staff completed a review of the various notices and billing processes. As a result, SWAN has tweaked the logic and the run order of the notices to assure that all notices are being generated appropriately. The major tweak has been to the run order of the printed notices generated for failed SVA phone calls. As we implement this change a few patrons that have not received overdue notices or bills for materials still outstanding may now receive the appropriate overdue printed notice. This is a small number of individuals that still have outstanding overdue items. We wanted to provide you with this information in case any of your patrons inquire as to why they didn't receive an overdue notice until now. There is the possibility that a patron may receive notices for a few days in a row as the notice cycles through the process. Beginning October 6th the reports are going to run in this new order: SMS, SVA, Email and lastly Print. Any patron who does not fit the criteria for the other types of notices will default to print. Please call, email, or send a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net> if you should have any questions. Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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BLUEcloud Analytics User Request Form Available on Support Site
by webmaster＠swanlibraries.net 04 Oct '16

04 Oct '16

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October SWAN Board Meeting Scheduled
by Aaron Skog 04 Oct '16

04 Oct '16

SWAN Libraries: The SWAN Board meeting has been moved up one week to October 14. Details are on the link below. https://support.swanlibraries.net/news/2016-10-04/october-swan-board-meetin… Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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New Generic User - RB_ILL_DAMAGED
by Samantha Dietel 30 Sep '16

30 Sep '16

Hi everyone, We have created a new generic user for you that should be used for damaged RB and ILL materials called RB_ILL_DAMAGED. This is one generic user that will be shared across SWAN. When you receive a damaged item that belongs to another library, either via delivery or directly from the patron, please follow the new procedure attached to this email. Doing so will ensure that patrons remain in their proper place in the hold queue. Please call, email, or send a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net> with questions. Happy Friday! Samantha Dietel Consultant, Member Services samantha(a)swanlibraries.net<mailto:samantha@swanlibraries.net> * (630) 326-8647 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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**Resolved** WorkFlows Outage
by Ian Nosek 29 Sep '16

29 Sep '16

SWAN Member Library Staff: The Production server is back up and running and WorkFlows is once again available for use. If anyone still has a WorkFlows session up, please close it and open a new session. Thank you for your patience. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> • (630)326-5886 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Ian Nosek Sent: Tuesday, August 9, 2016 11:43 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SWANcom] WorkFlows Outage SWAN Member Library Staff: We are currently experiencing a high load on our Production server. SirsiDynix is investigating. Please use Offline Circulation until services have been restored. We will notify everyone when WorkFlows is available again. Thanks for your patience. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> • +1 630-326-5886 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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WorkFlows outage
by Ian Nosek 29 Sep '16

29 Sep '16

SWAN Member Library Staff: We are currently experiencing a high load on our Production server. SirsiDynix is investigating. Please use Offline Circulation until services have been restored. We will notify everyone when WorkFlows is available again. Thanks for your patience. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> * (630)326-5886 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Migration Cleanup Project
by Vickie Totton 15 Sep '16

15 Sep '16

Your long awaited cleanup reports are now ready and will be sent to your generic email address. Attached to the email will be the Excel Workbook and instructions for processing the report. We would like to have this cleanup completed by the end of this year, thank you for your assistance in this project. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)734-5172 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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