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by Kate Boyle

Today is June 6th and everyone know what that means --- SVA (robo-calling of patron notices) starts today. As you read this email, the reports are running and compiling the calls to be made later today. As a reminder, phone calls are made between the hours of 10:30 AM and 7:30 PM (Mon. - Fri.) and 11:00 AM and 6:00 PM (Sat. - Sun.). Patrons with a notice preference of PHONE will receive calls for hold pickup, overdues, and bills (unless your library requested differently). Overdues are generated on the same schedule as the SMS, Email and Print notices. On an odd occasion, due to the large number of Circulation Rules in our consortia, patrons may receive a second phone call with additional notices on the same day. For more information, please refer to documentation at : https://support.swanlibraries.net/news/2016-04-11/swan-sva-automated-phone-… If you should have any questions, please call us (630-734-5153) or open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

9 years, 11 months

SWAN June 2, 2016 Quarterly Meeting ByLaws Results & Presentation

by webmaster＠swanlibraries.net

9 years, 11 months

SWAN Staff announcement

by Kate Boyle

+++ Please route to appropriate personnel +++ Everyone - Edlyn LeFevour is no longer part of the SWAN staff. If you or your staff should have any questions that you would previously ask of Edlyn, please open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> . By employing the ticket system, we can expedite the response to your question or concern. We appreciate your cooperation and understanding. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

9 years, 11 months

SWAN Staff Out of Office Wednesday 6/1 for Off-Site Staff Meeting

by webmaster＠swanlibraries.net

9 years, 11 months

SWAN Quarterly Meeting at Burr Ridge - Agenda & Packet for 6/2 Now Online

by Brande Overbey

SWAN Member Libraries: The June SWAN Quarterly agenda is now posted: https://support.swanlibraries.net/sites/default/files/meeting/2016-06-02/ag… Meeting packet (20 pages): https://support.swanlibraries.net/sites/default/files/meeting/2016-06-02/pa… This meeting will be streamed live at http://live.railslibraries.info/ . At this meeting we will be providing an update on SWAN Futures and SWAN Facilities projects and plans for a revised FY17 budget, reviewing the 2016 Board election results, and holding a vote on the proposed SWAN Bylaw revisions. Please note that directors will need to be in attendance in person if they wish to vote on the bylaw revisions, as our live streaming setup does not allow for verified identification. We hope to see you this Thursday! Brande Overbey SWAN Operations Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5164 Fax: 630.734.5056 brande.overbey(a)railslibraries.info<mailto:brande.overbey@railslibraries.info> http://support.swanlibraries.net

9 years, 11 months

*Concluded* Symphony Server Database Maintenance and Required Use of Offline Mode 5/29 – 5/30

by Steven Schlewitt

SWAN Member Library Staff: The scheduled database maintenance has concluded successfully. WorkFlows is now back online and the Enterprise catalog is fully accessible. Thank you for your patience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Saturday, May 28, 2016 7:18 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Symphony Server Database Maintenance and Required Use of Offline Mode 5/29 – 5/30 Importance: High SWAN Member Library Staff: Just a reminder – our scheduled database maintenance is beginning this evening and will extend through the remainder of the holiday weekend. During this time, you will be unable to access Symphony WorkFlows and MUST use offline to track any checkouts. Additionally, SIP2 functions will be inaccessible, and the Enterprise catalog will likely experience intermittent outages, login issues, and searching abnormalities. A banner has been posted to the catalog to inform patrons of the maintenance. We’ll send additional SWANcoms as we progress through our maintenance this weekend. Thank you for your patience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net<mailto:webmaster@swanlibraries.net> Sent: Wednesday, May 18, 2016 3:05 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] Symphony Server Database Maintenance and Required Use of Offline Mode 5/29 – 5/30 Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Symphony Server Database Maintenance and Required Use of Offline Mode 5/29 – 5/30 05/18/2016 - 15:04 - by Susan Ricker SWAN Member Library Staff, We’re excited to share with you that over Memorial Day weekend, we’ll be performing database maintenance on our Symphony Server to build new Enterprise search facets for item formats, which will include two new formats for patrons to limit by fiction and nonfiction books. This process requires SWAN to rebuild some very large software indexes which requires staff Symphony Workflows downtime, and will affect all MobileCirc, self-checks and AMH systems. This downtime will begin Saturday at 6pm and run through Monday night. SWAN will send a follow-up message when the database maintenance has been completed and staff can resume normal work practices. While these upgrades are being made, it is important that library staff use Symphony WorkFlows in Offline offline mode. 72 of our member libraries will be closed on Sunday, but for those libraries that are open during this upgrade, please be sure to note the following: * Symphony WorkFlows can be accessed only in Offline offline mode during the maintenance * MobileCirc can also be accessed only in Offline offline mode * Enterprise OPAC will remain accessible, although patrons may have limited access to materials and some searches may produce incomplete results * Materials can be checked out while Offline offline, but please hold all check-ins until Tuesday (Important: Backdate these delayed check-ins so as not to add fines to the patron records) Please email help(a)swanlibraries.net<mailto:help@swanlibraries.net> if you have any questions or concerns about the approaching system maintenance, or if you have any questions about running in Offline Mode with WorkFlows or MobileCirc. ________________________________ Source URL: https://support.swanlibraries.net/news/2016-05-18/symphony-server-database-…

9 years, 11 months

Symphony Server Database Maintenance and Required Use of Offline Mode 5/29 – 5/30

by Steven Schlewitt

SWAN Member Library Staff: Just a reminder – our scheduled database maintenance is beginning this evening and will extend through the remainder of the holiday weekend. During this time, you will be unable to access Symphony WorkFlows and MUST use offline to track any checkouts. Additionally, SIP2 functions will be inaccessible, and the Enterprise catalog will likely experience intermittent outages, login issues, and searching abnormalities. A banner has been posted to the catalog to inform patrons of the maintenance. We’ll send additional SWANcoms as we progress through our maintenance this weekend. Thank you for your patience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net Sent: Wednesday, May 18, 2016 3:05 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Symphony Server Database Maintenance and Required Use of Offline Mode 5/29 – 5/30 Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Symphony Server Database Maintenance and Required Use of Offline Mode 5/29 – 5/30 05/18/2016 - 15:04 - by Susan Ricker SWAN Member Library Staff, We’re excited to share with you that over Memorial Day weekend, we’ll be performing database maintenance on our Symphony Server to build new Enterprise search facets for item formats, which will include two new formats for patrons to limit by fiction and nonfiction books. This process requires SWAN to rebuild some very large software indexes which requires staff Symphony Workflows downtime, and will affect all MobileCirc, self-checks and AMH systems. This downtime will begin Saturday at 6pm and run through Monday night. SWAN will send a follow-up message when the database maintenance has been completed and staff can resume normal work practices. While these upgrades are being made, it is important that library staff use Symphony WorkFlows in Offline offline mode. 72 of our member libraries will be closed on Sunday, but for those libraries that are open during this upgrade, please be sure to note the following: * Symphony WorkFlows can be accessed only in Offline offline mode during the maintenance * MobileCirc can also be accessed only in Offline offline mode * Enterprise OPAC will remain accessible, although patrons may have limited access to materials and some searches may produce incomplete results * Materials can be checked out while Offline offline, but please hold all check-ins until Tuesday (Important: Backdate these delayed check-ins so as not to add fines to the patron records) Please email help(a)swanlibraries.net<mailto:help@swanlibraries.net> if you have any questions or concerns about the approaching system maintenance, or if you have any questions about running in Offline Mode with WorkFlows or MobileCirc. ________________________________ Source URL: https://support.swanlibraries.net/news/2016-05-18/symphony-server-database-…

9 years, 11 months

Non SWAN RB totals April 2016

by Edlyn LeFevour

Here they are Edlyn LeFevour SWAN Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5161 Fax: 630.734.5056 edlyn.lefevour(a)railslibraries.info<mailto:edlyn.lefevour@railslibraries.info> http://support.swanlibraries.net

9 years, 11 months

2016 SWAN Board Election Results

by Brande Overbey

SWAN Member Libraries: The SWAN Board election for its three at-large representative concluded on Friday 5/20. Congratulations to Doug Losey of Hillside and Kristina Howard of Prairie State College who were re-elected to serve, and to Tiffany Verzani from Elmwood Park who was newly elected. They will all begin this new three year term starting on July 1st 2016. Additionally, SWAN will have its June Quarterly meeting in RAILS Burr Ridge on Thursday June 2nd at 9:30AM. We will also be using a live video stream of the event. Directors are encouraged to attend as SWAN Bylaw changes will be voted on, which can only be done in person. I will send an additional SWANcom when the agenda and packet for that event are ready for your review. We hope to see you next Thursday! Brande Overbey SWAN Operations Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5164 Fax: 630.734.5056 brande.overbey(a)railslibraries.info<mailto:brande.overbey@railslibraries.info> http://support.swanlibraries.net

9 years, 11 months

SWAN SD Cataloging Training June 8, 2016

by Karen Bar

SWAN staff will present a cataloging training workshop on June 8, 2016 at 9:30 a.m. to 12:00 p.m. This workshop will be presented by SWAN Bibliographic Services Team and will cover the basics of SirsiDynix WorkFlows cataloging module and include creation of pre-cats. Who should attend this workshop? Any library staff new to their position or any newly hired employees that are involved in the creation of pre-cat records and item records. Any library staff who might feel that they would benefit from a refresher course for cataloging module in SD WorkFlows. Registration is via L2 http://www.librarylearning.info/events/?eventID=22807 Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net

9 years, 11 months

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