SWAN Member Library Staff:
We are currently experiencing a high load on our Production server.
SirsiDynix is investigating. Please use Offline Circulation until services have been restored.
We will notify everyone when WorkFlows is available again.
Thanks for your patience.
Ian Nosek
System Administrator
ian(a)swanlibraries.net * +1 630-326-5886
SWAN Library Services
125 Tower Drive, Burr Ridge, IL 60527
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
Everyone-
MTS (Matteson PLD) will be closed tomorrow (Friday, Aug. 5th) for an In-service day. They will re-open as normal on Saturday, Aug. 6th.
Kate Boyle
SWAN Member Services Manager
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info>
http://www.railslibraries.info
SWAN Member Library Staff:
This morning, we experienced a short, several-minute spike in the Symphony Production server load average that caused many clients to disconnect from WorkFlows. The runaway process has since been corrected, and the system is now operating as expected. We apologize for the inconvenience and do not anticipate additional spikes for the remainder of the day.
Thank you,
Steven Schlewitt
SWAN IT Manager
Burr Ridge Office
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://www.railslibraries.info
SWAN Member Library & Information Technology Staff:
Just a quick reminder – if you haven’t already, please be sure to submit a completion survey (link below) if all of your library workstations have been successfully upgraded to WorkFlows 3.5.1.1.
https://fs8.formsite.com/SWANServices/form218/index.html
The results of the survey can be found here:
https://support.swanlibraries.net/news/2016-07-29/workflows-3511-upgrade-co…
All WorkFlows installations at your library will need to be completed by Friday, August 12th.
For more information about the Symphony/WorkFlows 3.5.1.1 upgrade, please see the link below.
https://support.swanlibraries.net/news/2016-07-07/important-upcoming-ils-up…
If you have any questions or encounter any issues with the WorkFlows upgrade, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>, or call SWAN support at 630.734.5153.
Thank you,
Steven Schlewitt
SWAN IT Manager
Burr Ridge Office
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://www.railslibraries.info
Everyone -
Just a quick reminder that all SWAN staff will be attending the Annual Meeting tomorrow, however if the occasion should arise-- you can still reach us by calling 630-734-5153.
Hope to see you tomorrow.
Kate Boyle
SWAN Member Services Manager
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info>
http://www.railslibraries.info
Please route to appropriate staff
Attached please find the documentation explaining how "User Groups" work in Symphony. A workshop is being held on Monday, July 25, beginning at
9:30 a.m. in the meeting room in Burr Ridge. The documentation will be discussed in detail as well as some concepts will be demonstrated. Sign up in L2 if you plan on attending. http://www.librarylearning.info/events/default.aspx?eventID=23032
If your library is planning on using "User Groups", please open a ticket after 8/1/16 requesting that we activate the "User Groups" tab in WorkFlows.
Let me know if you have questions. After July 28th, please open a ticket with any questions you may have.
Renee
Renee Clanton
SWAN Member Services Consultant
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5169
Fax: 630.734.5056
renee.clanton(a)railslibraries.info<mailto:renee.clanton@railslibraries.info>
http://support.swanlibraries.net
SWAN Member Library & Information Technology Staff:
We've received several inquiries over a persisting "update needed" prompt after completing the upgrade to WorkFlows 3.5.1.1. While the issue appears to be sporadic, we have released a patched MSI package that will ensure it does not occur with any installations moving forward.
* If you haven't already completed the upgrade installations at your library, please only perform the installation using the latest MSI provided on the support site below.
https://support.swanlibraries.net/content/software-downloads
* If you've already completed upgrades and are experiencing the "update needed" prompt, we've released a quick patch that should resolve the issue without uninstalling/reinstalling. You can also find that patch on our support site, as the "StampFileCorrection.zip"
https://support.swanlibraries.net/content/software-downloads
* If you have already completed your installations, but have not experienced the "update needed" prompt, no further action is necessary - your workstations are upgraded and ready for use. (Don't forget to submit a formsite survey from the link below)
https://fs8.formsite.com/SWANServices/form218/index.html
Steven Schlewitt
SWAN IT Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://support.swanlibraries.net
SWAN Libraries -
We are getting ready to send out your BLUEcloud Analytics logins. We need to make sure your XXX(a)notices.swanlibraries.net<mailto:XXX@notices.swanlibraries.net> generic email alias is up to date. SWAN uses this email address to send out information pertaining to library directors and managers. You can have up to 3 staff email addresses linked to your XXX(a)notices.swanlibraries.net<mailto:XXX@notices.swanlibraries.net> .
Please follow the directions below to edit your email alias:
1. Go to our support website at support.swanlibraries.net<https://support.swanlibraries.net/node>
2. Login using your L2 Library Learning credentials
3. Go to the Web Forms tab > then Edit Aliased Email
4. If needed, edit or add the email address(s) you would like linked to XXX(a)notices.swanlibraries.net<mailto:XXX@notices.swanlibraries.net> . The majority of our libraries include their directors and managers only.
Please update them by Friday 7/15/16. If you have any questions, email Joseph Miller at joseph.miller(a)railslibraries.info<mailto:joseph.miller@railslibraries.info> .
Thanks,
Lauren Levaggi
SWAN Member Services Support Analyst
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5155
Fax: 630.734.5056
lauren.levaggi(a)railslibraries.info<mailto:lauren.levaggi@railslibraries.info>
http://support.swanlibraries.net
SWAN Libraries -
On behalf of Norma Rubio at Crete Public Library:
"Crete Public Library is experiencing a major nationwide phone outage due to
Comcast. We were told the estimated time to would be 7:00 however that may
have changed. We apologize for the inconvenience."
Lauren Levaggi
SWAN Member Services Support Analyst
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5155
Fax: 630.734.5056
lauren.levaggi(a)railslibraries.info<mailto:lauren.levaggi@railslibraries.info>
http://support.swanlibraries.net
SWAN Libraries -
The Westmont Public Library is experiencing a phone system outage due to a Comcast region outage. They have been told their phone system will be down until 5:57pm. If the situation changes we will let you know.
Thanks,
Lauren Levaggi
SWAN Member Services Support Analyst
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5155
Fax: 630.734.5056
lauren.levaggi(a)railslibraries.info<mailto:lauren.levaggi@railslibraries.info>
http://support.swanlibraries.net
