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SWAN Staff Retreat Friday 10/7

by webmaster＠swanlibraries.net

9 years, 8 months

Self-nomination form for SWAN Circ Advisory

by Kate Boyle

+++ Please route to appropriate personnel +++ Everyone - It is the time of year when we begin the election process for the SWAN Circulation Advisory Committee. The Committee is composed of 11 representatives from SWAN libraries and chaired by myself. This year we have 5 people whose terms are up in November. The election process is very simple. Any Circulation Manager/Supervisor or a person with oversight of the Circulation department may throw their hat in the ring (self-nominate). Everyone that submits a self-nomination form is included on the election ballot. All we ask is that you submit a few words in support of your nomination, basically why you want to serve on the Committee and what you see as your contribution to the Committee (what you bring to the table). Your statement in support of your self-nomination will be shared in the election ballot. All this is done using a survey. It only takes a few minutes to self-nominate. Things you need to know about the SWAN Circ Advisory Committee : we meet 6 times a year (every two months), we publish our agenda a week before our meetings, our meetings are open to all. Obviously, we discuss circulation policies and procedures and are known to make recommendations to the SWAN Board upon request. The current Committee members with terms ending in 2016 are : Mary Moss (EPS), Jessica Nawrocki (FRS), Roberta Richter (LPS), Brittany Smith (WMS) and Tori Tracy (PCS). These individuals may or may not choose to run again. The self-nomination form will be open on Friday, October 7th. The form is available here: https://fs8.formsite.com/SWANServices/Circ-Adv-Nomination-16/index.html .<https://fs8.formsite.com/SWANServices/Circ-Adv-Nomination-16/index.html> Nominations close on Friday, October 21st at Noon. Please consider joining the Committee. We would love to hear from fresh voices with new insights and perspectives. Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 8 months

Update on overdues and bills

by Kate Boyle

+++ Route to Appropriate Personnel +++ Everyone - This week SWAN staff completed a review of the various notices and billing processes. As a result, SWAN has tweaked the logic and the run order of the notices to assure that all notices are being generated appropriately. The major tweak has been to the run order of the printed notices generated for failed SVA phone calls. As we implement this change a few patrons that have not received overdue notices or bills for materials still outstanding may now receive the appropriate overdue printed notice. This is a small number of individuals that still have outstanding overdue items. We wanted to provide you with this information in case any of your patrons inquire as to why they didn't receive an overdue notice until now. There is the possibility that a patron may receive notices for a few days in a row as the notice cycles through the process. Beginning October 6th the reports are going to run in this new order: SMS, SVA, Email and lastly Print. Any patron who does not fit the criteria for the other types of notices will default to print. Please call, email, or send a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net> if you should have any questions. Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 8 months

BLUEcloud Analytics User Request Form Available on Support Site

by webmaster＠swanlibraries.net

9 years, 8 months

October SWAN Board Meeting Scheduled

by Aaron Skog

SWAN Libraries: The SWAN Board meeting has been moved up one week to October 14. Details are on the link below. https://support.swanlibraries.net/news/2016-10-04/october-swan-board-meetin… Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 8 months

New Generic User - RB_ILL_DAMAGED

by Samantha Dietel

Hi everyone, We have created a new generic user for you that should be used for damaged RB and ILL materials called RB_ILL_DAMAGED. This is one generic user that will be shared across SWAN. When you receive a damaged item that belongs to another library, either via delivery or directly from the patron, please follow the new procedure attached to this email. Doing so will ensure that patrons remain in their proper place in the hold queue. Please call, email, or send a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net> with questions. Happy Friday! Samantha Dietel Consultant, Member Services samantha(a)swanlibraries.net<mailto:samantha@swanlibraries.net> * (630) 326-8647 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 8 months

**Resolved** WorkFlows Outage

by Ian Nosek

SWAN Member Library Staff: The Production server is back up and running and WorkFlows is once again available for use. If anyone still has a WorkFlows session up, please close it and open a new session. Thank you for your patience. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> • (630)326-5886 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Ian Nosek Sent: Tuesday, August 9, 2016 11:43 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SWANcom] WorkFlows Outage SWAN Member Library Staff: We are currently experiencing a high load on our Production server. SirsiDynix is investigating. Please use Offline Circulation until services have been restored. We will notify everyone when WorkFlows is available again. Thanks for your patience. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> • +1 630-326-5886 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 8 months

WorkFlows outage

by Ian Nosek

SWAN Member Library Staff: We are currently experiencing a high load on our Production server. SirsiDynix is investigating. Please use Offline Circulation until services have been restored. We will notify everyone when WorkFlows is available again. Thanks for your patience. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> * (630)326-5886 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 8 months

Migration Cleanup Project

by Vickie Totton

Your long awaited cleanup reports are now ready and will be sent to your generic email address. Attached to the email will be the Excel Workbook and instructions for processing the report. We would like to have this cleanup completed by the end of this year, thank you for your assistance in this project. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)734-5172 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 9 months

Fall Member Services workshops and meetings

by Kate Boyle

+++ Please route to appropriate personnel +++ Everyone- I am pleased to announce the calendar for the new Fall classes and meetings. You can click on the event title to be taken to the event in the L2 calendar where you can easily register for an event after logging in to L2 (librarylearning.info). In addition, there are numerous opportunities to attend BlueCloud Analytics beginning at the end of this month. These classes are hands-on and can only accommodate 15 attendees at a time. Therefore, we are requesting that only one person from your library register for a particular class. Feel free to register other staff members for other weeks. Looking forward to seeing you at these events. If you should have any questions, please call 630-734-5153 or email help(a)swanlibraries.net<mailto:help@swanlibraries.net> SWAN Acquisitions User Group Meeting<http://www.librarylearning.info/events/?eventID=23518> Sponsor(s): RAILS Tuesday, October 25, 2016 (9:30 AM - 12:00 PM) Where: RAILS Burr Ridge Main Meeting Room / Videoconference Room<http://www.librarylearning.info/events/location.aspx?locationID=1134> SWAN Serials User Group Meeting<http://www.librarylearning.info/events/?eventID=23519> Sponsor(s): RAILS Thursday, November 10, 2016 (9:30 AM - 12:00 PM) Where: RAILS Burr Ridge Main Meeting Room / Videoconference Room<http://www.librarylearning.info/events/location.aspx?locationID=1134> MobileCirc Faire<http://www.librarylearning.info/events/?eventID=23551> Sponsor(s): RAILS* and SWAN Monday, November 14, 2016 (9:30 AM - 12:00 PM) Where: RAILS Burr Ridge Main Meeting Room / Videoconference Room<http://www.librarylearning.info/events/location.aspx?locationID=1134> SWAN Circulation user group meeting<http://www.librarylearning.info/events/?eventID=23517> Sponsor(s): RAILS Thursday, December 8, 2016 (9:30 AM - 12:00 PM) Where: RAILS Burr Ridge Main Meeting Room / Videoconference Room<http://www.librarylearning.info/events/location.aspx?locationID=1134> BlueCloud Analytics<http://www.librarylearning.info/tags/?BlueCloud+Analytics> training SWAN BC Analytics<http://www.librarylearning.info/events/?eventID=23516> Sponsor(s): RAILS* and SWAN Wednesday, September 28, 2016 (9:30 AM - 12:00 PM) Where: RAILS Burr Ridge Training Lab<http://www.librarylearning.info/events/location.aspx?locationID=1173> SWAN BC Analytics<http://www.librarylearning.info/events/?eventID=23521> Sponsor(s): RAILS* and SWAN Thursday, October 6, 2016 (9:30 AM - 12:00 PM) Where: RAILS Burr Ridge Training Lab<http://www.librarylearning.info/events/location.aspx?locationID=1173> SWAN BC Analytics<http://www.librarylearning.info/events/?eventID=23522> Sponsor(s): RAILS* and SWAN Wednesday, October 12, 2016 (9:30 AM - 12:00 PM) Where: RAILS Burr Ridge Training Lab<http://www.librarylearning.info/events/location.aspx?locationID=1173> SWAN BC Analytics<http://www.librarylearning.info/events/?eventID=23523> Sponsor(s): RAILS* and SWAN Wednesday, October 19, 2016 (9:30 AM - 12:00 PM) Where: RAILS Burr Ridge Training Lab<http://www.librarylearning.info/events/location.aspx?locationID=1173> SWAN BC Analytics<http://www.librarylearning.info/events/?eventID=23524> Sponsor(s): RAILS* and SWAN Wednesday, October 26, 2016 (9:30 AM - 12:00 PM) Where: RAILS Burr Ridge Training Lab<http://www.librarylearning.info/events/location.aspx?locationID=1173> SWAN BC Analytics<http://www.librarylearning.info/events/?eventID=23525> Sponsor(s): RAILS* and SWAN Wednesday, November 2, 2016 (9:30 AM - 12:00 PM) Where: RAILS Burr Ridge Training Lab<http://www.librarylearning.info/events/location.aspx?locationID=1173> SWAN BC Analytics<http://www.librarylearning.info/events/?eventID=23526> Sponsor(s): RAILS* and SWAN Wednesday, November 9, 2016 (9:30 AM - 12:00 PM) Where: RAILS Burr Ridge Training Lab<http://www.librarylearning.info/events/location.aspx?locationID=1173> SWAN BC Analytics<http://www.librarylearning.info/events/?eventID=23527> Sponsor(s): RAILS* and SWAN Wednesday, November 16, 2016 (9:30 AM - 12:00 PM) Where: RAILS Burr Ridge Training Lab<http://www.librarylearning.info/events/location.aspx?locationID=1173> SWAN BC Analytics<http://www.librarylearning.info/events/?eventID=23528> Sponsor(s): RAILS* and SWAN Wednesday, November 23, 2016 (9:30 AM - 12:00 PM) Where: RAILS Burr Ridge Training Lab<http://www.librarylearning.info/events/location.aspx?locationID=1173> SWAN BC Analytics<http://www.librarylearning.info/events/?eventID=23529> Sponsor(s): RAILS* and SWAN Wednesday, November 30, 2016 (9:30 AM - 12:00 PM) Where: RAILS Burr Ridge Training Lab<http://www.librarylearning.info/events/location.aspx?locationID=1173> SWAN BC Analytics<http://www.librarylearning.info/events/?eventID=23530> Sponsor(s): RAILS* and SWAN Wednesday, December 7, 2016 (9:30 AM - 12:00 PM) Where: RAILS Burr Ridge Training Lab<http://www.librarylearning.info/events/location.aspx?locationID=1173> SWAN BC Analytics<http://www.librarylearning.info/events/?eventID=23531> Sponsor(s): RAILS* and SWAN Wednesday, December 14, 2016 (9:30 AM - 12:00 PM) Where: RAILS Burr Ridge Training Lab<http://www.librarylearning.info/events/location.aspx?locationID=1173> SWAN BC Analytics<http://www.librarylearning.info/events/?eventID=23532> Sponsor(s): RAILS* and SWAN Wednesday, December 21, 2016 (9:30 AM - 12:00 PM) Where: RAILS Burr Ridge Training Lab<http://www.librarylearning.info/events/location.aspx?locationID=1173> SWAN BC Analytics<http://www.librarylearning.info/events/?eventID=23533> Sponsor(s): RAILS* and SWAN Wednesday, January 11, 2017 (9:30 AM - 12:00 PM) Where: RAILS Burr Ridge Training Lab<http://www.librarylearning.info/events/location.aspx?locationID=1173> SWAN BC Analytics<http://www.librarylearning.info/events/?eventID=23534> Sponsor(s): RAILS* and SWAN Wednesday, January 18, 2017 (9:30 AM - 12:00 PM) Where: RAILS Burr Ridge Training Lab<http://www.librarylearning.info/events/location.aspx?locationID=1173> SWAN BC Analytics<http://www.librarylearning.info/events/?eventID=23535> Sponsor(s): RAILS* and SWAN Wednesday, January 25, 2017 (9:30 AM - 12:00 PM) Where: RAILS Burr Ridge Training Lab<http://www.librarylearning.info/events/location.aspx?locationID=1173> Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)734-5162 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 9 months

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