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Re: [SWANcom] SirsiDynix SaaS - Enterprise Portfolio Status Change Notification - Service Disruption

by Steven Schlewitt

SWAN Member Library Staff: Just FYI – our SirsiDynix-hosted Enterprise server did encounter a very brief service disruption this afternoon. Fortunately, it was short enough that it went largely unnoticed (likely only seconds of downtime). SirsiDynix has informed us that no further disruptions should be expected today. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: saas(a)sirsidynix.com [mailto:saas@sirsidynix.com] Sent: Wednesday, July 06, 2016 12:01 PM To: Steven Schlewitt Subject: SirsiDynix SaaS - Enterprise Portfolio Status Change Notification - Service Disruption [https://support.sirsidynix.com/sites/all/themes/sdsc/logo.png]<https://support.sirsidynix.com> Steven Schlewitt WHEN: 2016-06-07 11:00 am WHAT: Our monitoring system is showing your Enterprise / Portfolio instance as being unresponsive. We will be performing a restart on it to bring it back online. We will send a recovery notice following the restart and confirmation of service availability. ACTION: No immediate customer action required. If you have any questions, please email or call. Thank you, SirsiDynix SaaS Team saas(a)sirsidynix.com<mailto:saas@sirsidynix.com> sdsc(a)sirsidynix.com<mailto:sdsc@sirsidynix.com> | https://support.sirsidynix.com

9 years, 7 months

South Suburban College No Longer SWAN Member, Now in CARLI

by webmaster＠swanlibraries.net

9 years, 7 months

June statistics

by Kate Boyle

+++ Please route to appropriate personnel +++ Everyone- We received two tickets this morning regarding low statistics for the month of June. When we investigated we noticed that all the statistics we had run for June were almost half the normal amount. We are in the process of investigating the source of this problem. We will send an announcement when we have the statistics corrected and the problem is fixed. Thank you for your patience. Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

9 years, 7 months

SWAN Closed on Monday, July 4

by webmaster＠swanlibraries.net

9 years, 7 months

SWAN New Employee Announcement - Member Services Consultant

by Brande Overbey

SWAN Member Libraries: Over the past month, our Member Services team has been working to find the perfect replacement for retiring Consultant Extraordinaire Renee Clanton (not that she can ever be replaced!) to help you with all of your system questions, tickets, and training. We have also been aware of increasing numbers of tickets and opportunities for training since moving to our new software, and found this to be the perfect opportunity to provide even more support to our membership. Therefore, we are excited to announce that we've moved forward with the addition of not just one but two wonderful new additions to our consultant and training team. In the month of July we will have Vickie Totton starting with us on the 13th, and Crystal Vela starting on the 18th. These names may sound familiar to you! Both Vickie and Crystal have served on the SWAN Circ Advisory group for many years, and were crucial to our ILS migration process as they both were Circ Mentors who provided training on Sirsi modules to our member library staff. Additionally, Vickie was a member of the ILS Search Committee during the 16 month search process, and Crystal served on our Circulation Task Force. We feel incredibly fortunate to add such a wealth of experience to our team. Please join us in welcoming both Crystal and Vickie to the SWAN staff! Brande Overbey SWAN Operations Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5164 Fax: 630.734.5056 brande.overbey(a)railslibraries.info<mailto:brande.overbey@railslibraries.info> http://support.swanlibraries.net

9 years, 7 months

YOU'RE INVITED: Renee Clanton's Retirement Party, Tues 7/26 from 3-5pm

by Brande Overbey

[cid:image003.jpg@01D1D1E2.A8D1C970] Renee Clanton's Retirement Party Tuesday, July 26th from 3-5pm Cake, coffee and punch at RAILS Burr Ridge Main Meeting Room L2 Event for Outlook: http://www.librarylearning.info/events/?eventID=23123 Our wonderful Member Services Consultant Renee Clanton is retiring on 7/31, after over 30 years of service to our member libraries. Please join us in sending her off in style and wishing her the best in her well-deserved retirement. We will be serving coffee, cake and punch in an open house from 3-5pm at the RAILS Burr Ridge office space. Stop by to say hi or stay for a while. If you have any questions, feel free to email me or Kate Boyle directly. We hope to see you on July 26th! Brande Overbey SWAN Operations Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5164 Fax: 630.734.5056 brande.overbey(a)railslibraries.info<mailto:brande.overbey@railslibraries.info> http://support.swanlibraries.net

9 years, 7 months

BKS closed 10am-2pm

by Lauren Levaggi

SWAN Libraries - The Berkeley Public Library will be closed tomorrow 6/28/16 between 10:00am-2:00pm due to Comed work in their area. They expect to re-open at 2:00pm pending no issues. Lauren Levaggi SWAN Member Services Support Analyst Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5155 Fax: 630.734.5056 lauren.levaggi(a)railslibraries.info<mailto:lauren.levaggi@railslibraries.info> http://www.railslibraries.info

9 years, 7 months

*Updated* SirsiDynix Compatibility with Windows 10 and Microsoft Edge

by Steven Schlewitt

SWAN Member Libraries & Information Technology Staff: Just as a follow-up to our post from last year, SWAN IT staff have been running Windows 10 for over six months and have not encountered any significant issues with relation to SWAN's WorkFlows or Enterprise versions. We're also aware of several member libraries that had performed the upgrade to Windows 10 on many staff computers, and they have not encountered any notable incompatibilities. That being the case, any libraries looking to upgrade to Windows 10 now, prior to the expiration of Microsoft's free upgrade offer on July 29th, should feel free to do so. If you do encounter any incompatibility issues following the upgrade to Windows 10, please be sure to report them to our ticket system at help(a)swanlibraries.net<mailto:help@swanlibraries.net> for further investigation. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: Steven Schlewitt Sent: Thursday, August 13, 2015 3:41 PM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: SirsiDynix Compatibility with Windows 10 and Microsoft Edge Importance: High SWAN Member Libraries & Information Technology Staff: Microsoft Windows 10 is here, and I know many IT administrators are excited to get it installed and running at your local libraries; however, we ask that you exercise caution when upgrading to the new platform, as it has not yet been fully tested and certified for compatibility with our version of SirsiDynix WorkFlows or the Enterprise OPAC. That being the case, abnormalities may arise, potentially in the areas of user permissions, Java functionality, and printing. SWAN staff will begin testing the new Windows platform alongside SirsiDynix as soon as possible and post any discovered issues to the "Known Issues<https://support.swanlibraries.net/content/known-issues>" page on the support site, but please know that until the platform is certified, we will be unable to troubleshoot issues to the fullest extent. The official statement regarding Windows 10 compatibility from SirsiDynix is as follows: "With the release of Windows 10 from Microsoft this week, SirsiDynix is currently working to ensure that all product applications and services are compatible with the OS and its new browser, Microsoft Edge. Our first priority is to certify Windows 10 for Enterprise, Portfolio, eResource Central, BLUEcloud PAC, e-Library, HIP, EOS.web, and Social Library. SirsiDynix recommends that sites not upgrade their staff workstations to Windows 10 until it has been certified." If you have any questions about WorkFlows compatibility or are running Windows 10 and have an experience to share, please email the SWAN IT team at it(a)swanlibraries.net<mailto:it@swanlibraries.net>. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

9 years, 7 months

[Attn: Cataloging and Technical Services Staff] Pre-cat Requirements for Fiction/Nonfiction Facet

by Scott Brandwein

SWAN Member Libraries - As we move forward to prepare for the fiction/nonfiction facet in enterprise, it is necessary to edit an additional field when creating a pre-cat record. You will need to populate the Fiction fixed field highlighted below: [cid:image002.jpg@01D1CC8A.3E5C3B00] The fiction/nonfiction facet will be used for print and audiobooks only. Please populate the Fiction fixed field as follows: Print or Audiobook: Enter "1" for fiction material. Enter "0" for nonfiction material. All other materials: Leave this field blank. While there are a variety of codes that might appear in this fixed field in a full MARC record, this is an effort to keep the code as generic as possible while still populating the Item Category 3 correctly. Please be advised that this choice should not be based on local practice but should reflect literary form. For example, board books should be coded as fiction even if your library classifies these items as nonfiction. Accurate population of this field will allow pre-cats to be included in search results when applying the new fiction/nonfiction facet. If you have questions, please submit a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Scott Brandwein SWAN Bibliographic Services Manager Reaching Across Illinois Library System Office Phone: 630.734.5138 Fax: 630.734.5056 scott.brandwein(a)railslibraries.info<mailto:scott.brandwein@railslibraries.info> http://www.railslibraries.info

9 years, 7 months

Planned Enterprise Outage on Saturday, June 25th at 10pm

by Steven Schlewitt

SWAN Member Library Staff: Please see the bulletin below from SirsiDynix about a planned upcoming Enterprise OPAC outage on Saturday, June 25th at 10pm for 2.5 hours. During that time, all Enterprise services will be inaccessible to staff and patrons. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: saas(a)sirsidynix.com [mailto:saas@sirsidynix.com] Sent: Tuesday, June 21, 2016 2:32 PM To: Steven Schlewitt Subject: SirsiDynix SaaS - Notice of Scheduled Maintenance [https://support.sirsidynix.com/sites/all/themes/sdsc/logo.png]<https://support.sirsidynix.com> Steven Schlewitt WHEN: 25-Jun-2016 10:00 pm CDT and lasting for 2.5 hours. http://www.timeanddate.com/worldclock/fixedtime.html?msg=Maintenance&iso=20… WHAT: Upgrades to network infrastructure. WHY: Increase capacity and capability of the Enterprise / Portfolio network. IMPACT: Your Enterprise / Portfolio instance will be unavailable during the maintenance period. Any harvest, import or index jobs scheduled during the maintenance window will not run and any running at the start of maintenance will be terminated. Thank you, SirsiDynix SaaS Team saas(a)sirsidynix.com<mailto:saas@sirsidynix.com> sdsc(a)sirsidynix.com<mailto:sdsc@sirsidynix.com> | https://support.sirsidynix.com

9 years, 7 months

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