SWANcom

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3022 discussions

by Claudia Nickson

SWAN Bibliographic Services Team will be presenting a free workshop covering the basics of SirsiDynix WorkFlows cataloging module, including the creation of pre-cats. Who should attend this workshop? Any library staff new to their positions or any newly hired employees that are involved in the creation of pre-cat records and item records. Any library staff who feel that they would benefit from a refresher course for cataloging module in SD WorkFlows. When: August 3rd, 2016 Time: 9:30 a.m. / 12:00 p.m. Location: RAILS Burr Ridge Training Lab Limited space available. Register here<http://www.librarylearning.info/events/?eventID=23176> Claudia Nickson SWAN Bibliographic Services Consultant 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5112 Fax: 630.734.5056 claudia.nickson(a)railslibraries.info<mailto:claudia.nickson@railslibraries.info> http://support.swanlibraries.net

9 years, 5 months

BC Analytics report requests

by Kate Boyle

Everyone - In preparation for the BlueCloud Analytics presentation on the 22nd at the Annual Meeting, I would be interested in hearing from the attendees about any particular reports they haven't been able to run in WorkFlows and are hoping to be able to create in Analytics. Please send these report ideas/needs directly to me at : kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> Thank you and I hope to see you next week. Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

9 years, 5 months

Celebration of Renee Clanton's contribution to SWAN

by Kate Boyle

Everyone - I am sure by now that everyone knows that Renee Clanton is leaving SWAN the end of the month to begin the next chapter in her life journey. In acknowledgement of her dedication and contribution to SWAN, we will be hosting an celebration from 3:00 - 5:00 PM on Tuesday, July 26th in the Meeting Room at RAILS Headquarters. Cake and light refreshments will be served, we hope to see you there. Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

9 years, 5 months

June Circulation statistics are now available

by Dave Pacin

SirsiDynix has fixed the problem with transaction statistics and the June stats are now available on the support site: https://support.swanlibraries.net/content/2016-sirsidynix-stats As always the daily stats will come later. This also means that statistics reports you run yourself in WorkFlows should now be correct. Please let us know if you spot any errors, and thanks again for your patience! Dave Pacin SWAN Support Specialist 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5151 Fax: 630.734.5056 dave.pacin(a)railslibraries.info<mailto:dave.pacin@railslibraries.info> http://support.swanlibraries.net

9 years, 5 months

Search results display in Enterprise

by Dave Pacin

The search results display in Enterprise is no longer showing your local holdings like it did when we introduced the new themes. We are working with SirsiDynix to fix the problem, so please watch your email for a follow-up SWANcom. Thanks for your patience! Dave Pacin SWAN Support Specialist 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5151 Fax: 630.734.5056 dave.pacin(a)railslibraries.info<mailto:dave.pacin@railslibraries.info> http://support.swanlibraries.net

9 years, 5 months

*Important* Upcoming ILS Upgrade to Symphony 3.5.1.1 on 7/11

by webmaster＠swanlibraries.net

9 years, 5 months

Checkouts, Renewals, and hold statistics for June

by Kate Boyle

Everyone - We are in the process of posting Checkouts, Renewals, and Hold statistics to the SWAN website for the month of June. https://support.swanlibraries.net/content/2016-sirsidynix-stats I generated these very basic reports in BC Analytics in order to give you something to show your boards. Unfortunately, I can't generate them by interface. I'll try again tomorrow. We are still awaiting news on the case we have opened with SirsiDynix regarding the problem with our statistical reports this month. When we hear something you will be the first to know. Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

9 years, 5 months

Re: [SWANcom] SirsiDynix SaaS - Enterprise Portfolio Status Change Notification - Service Disruption

by Steven Schlewitt

SWAN Member Library Staff: Just FYI – our SirsiDynix-hosted Enterprise server did encounter a very brief service disruption this afternoon. Fortunately, it was short enough that it went largely unnoticed (likely only seconds of downtime). SirsiDynix has informed us that no further disruptions should be expected today. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: saas(a)sirsidynix.com [mailto:saas@sirsidynix.com] Sent: Wednesday, July 06, 2016 12:01 PM To: Steven Schlewitt Subject: SirsiDynix SaaS - Enterprise Portfolio Status Change Notification - Service Disruption [https://support.sirsidynix.com/sites/all/themes/sdsc/logo.png]<https://support.sirsidynix.com> Steven Schlewitt WHEN: 2016-06-07 11:00 am WHAT: Our monitoring system is showing your Enterprise / Portfolio instance as being unresponsive. We will be performing a restart on it to bring it back online. We will send a recovery notice following the restart and confirmation of service availability. ACTION: No immediate customer action required. If you have any questions, please email or call. Thank you, SirsiDynix SaaS Team saas(a)sirsidynix.com<mailto:saas@sirsidynix.com> sdsc(a)sirsidynix.com<mailto:sdsc@sirsidynix.com> | https://support.sirsidynix.com

9 years, 5 months

South Suburban College No Longer SWAN Member, Now in CARLI

by webmaster＠swanlibraries.net

9 years, 5 months

June statistics

by Kate Boyle

+++ Please route to appropriate personnel +++ Everyone- We received two tickets this morning regarding low statistics for the month of June. When we investigated we noticed that all the statistics we had run for June were almost half the normal amount. We are in the process of investigating the source of this problem. We will send an announcement when we have the statistics corrected and the problem is fixed. Thank you for your patience. Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

9 years, 5 months

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