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ADS closed 12/2/16
by Lauren Levaggi 30 Nov '16

30 Nov '16

On behalf of ADS: The Acorn Public Library will be closed on Friday, December 2nd for a staff in service day. Lauren Levaggi Support Analyst, Member Services lauren(a)swanlibraries.net<mailto:lauren@swanlibraries.net> * (630)326-8621 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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CTS closed 12/2/16
by Lauren Levaggi 30 Nov '16

30 Nov '16

On behalf of CTS: The Crete Public Library will be closed on Friday, December 2nd for a staff in service day. Lauren Levaggi Support Analyst, Member Services lauren(a)swanlibraries.net<mailto:lauren@swanlibraries.net> * (630)326-8621 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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PPS closed 12/2/16
by Lauren Levaggi 30 Nov '16

30 Nov '16

On behalf of PPS: The Palos Park Public Library will be closed on Friday, December 2nd for staff in service day. Lauren Levaggi Support Analyst, Member Services lauren(a)swanlibraries.net<mailto:lauren@swanlibraries.net> * (630)326-8621 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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HWS closed 12/2/16
by Lauren Levaggi 30 Nov '16

30 Nov '16

At the request of HWS - The Homewood Public Library will be closed on 12/2/2016 for all staff in-service. They will re-open on Saturday 12/3/2016. Lauren Levaggi Support Analyst, Member Services lauren(a)swanlibraries.net<mailto:lauren@swanlibraries.net> * (630)326-8621 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Serials Processing Update
by Samantha Dietel 29 Nov '16

29 Nov '16

+++ Please Route to Appropriate Staff +++ SWAN Member Staff: As many of you know, SWAN creates new bibliographic records each year for weekly and some especially popular monthly magazines. This prevents usability problems that can arise when too many items are attached to a single record. The weekly serials records for 2017 are ready for the arrival of your 2017 subscriptions. A full list of these titles and their control numbers can be found on the support site under "SD Cataloging" or through this link: Weeklies 2017<https://support.swanlibraries.net/system/files/Weeklies%202017.pdf>. If there are any serials titles that you believe would benefit from similar treatment, please contact SWAN Support for consideration, and as always, don't hesitate to contact us at help(a)swanlibraries.net<mailto:help@swanlibraries.net> with any questions or concerns. We are also announcing the release of a new Helper for the Modify Control Wizard in the Serial Control module: Change Title Link Helper. The Change Title Link Helper can be used to sever the link between a Serial Control record and one title, allowing you to attach that same Serial Control record to a different title. This allows you to "transfer" a Serial Control record from one title to another. Please see the attached document for more information. The Change Title Link Helper will be available for use beginning Wednesday, 11/30/2016. Please feel free to use this Helper if you think it will positively affect your workflow. If you prefer not to use the Helper and would also like it removed from the available Helpers in Modify Control Wizard, please send a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you. Samantha Dietel Consultant, Member Services samantha(a)swanlibraries.net<mailto:samantha@swanlibraries.net> * (630) 326-8647 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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SWAN December 1 Quarterly Meeting Agenda and Packet Now Online
by Aaron Skog 28 Nov '16

28 Nov '16

SWAN Member Libraries: The December Quarterly agenda and packet for this Thursday's meeting are now available for you: https://support.swanlibraries.net/sites/default/files/meeting/2016-12-01/pa… The meeting will be live streamed as well, at http://live.railslibraries.info/ Please note that SWAN posted a Q&A regarding the addition of new member libraries from LINC and MAGIC. This Q & A was sent out via our SWAN E-News last week on Wednesday, but I wanted to note it again in advance of the Thursday meeting. There are 16 questions we have provided written answers to. Not to be missed! https://support.swanlibraries.net/news/2016-11-23/q-regarding-adding-new-li… Lastly, the SWAN Membership communication survey will be extended one week through December 8th. Response has been relatively low, if you can take a moment to respond, we would love to hear from you. https://support.swanlibraries.net/news/2016-10-25/swan-2016-membership-comm… I hope you all had a great holiday. See you Thursday! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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*Resolved* SWAN Support Site Outage
by Steven Schlewitt 23 Nov '16

23 Nov '16

The SWAN Support Site and OTRS Ticketing System have been restored. Thank you for your patience, and have a great Thanksgiving weekend! Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Wednesday, November 23, 2016 4:02 PM To: swancom(a)list.swanlibraries.net; swancirc(a)list.swanlibraries.net Subject: [SWANcom] SWAN Support Site Outage SWAN Member Library Staff: We're currently experiencing an outage of the SWAN Support Site (support.swanlibraries.net) and the SWAN OTRS Ticketing system. Since these sites are hosted on RAILS servers, we've reached out to RAILS to perform additional investigation. We hope to have the issue resolved shortly. If you've submitted tickets to help(a)swanlibraries.net<mailto:help@swanlibraries.net>, these tickets will remain in queue until the sites are restored. If you need immediate assistance, however, we can always be reached at our support number, 844-SWANLIB. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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SWAN Support Site Outage
by Steven Schlewitt 23 Nov '16

23 Nov '16

SWAN Member Library Staff: We're currently experiencing an outage of the SWAN Support Site (support.swanlibraries.net) and the SWAN OTRS Ticketing system. Since these sites are hosted on RAILS servers, we've reached out to RAILS to perform additional investigation. We hope to have the issue resolved shortly. If you've submitted tickets to help(a)swanlibraries.net<mailto:help@swanlibraries.net>, these tickets will remain in queue until the sites are restored. If you need immediate assistance, however, we can always be reached at our support number, 844-SWANLIB. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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EBSCO Discovery Service Training; EDS Ready for Opt-In
by webmaster＠swanlibraries.net 22 Nov '16

22 Nov '16

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2017 SWAN Holidays and Calendars
by webmaster＠swanlibraries.net 22 Nov '16

22 Nov '16

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