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*RESOLVED* Indexing Issues in Bibliographic Searches

by webmaster＠swanlibraries.net

9 years, 3 months

CTS phone issues

by Lauren Levaggi

SWAN Libraries - The Crete Public Library is currently experiencing phone issues. These issues are causing calls to be dropped, and no calls coming in or out at times. They are in contact with their service provider and expect these problems to persist for several days. We will inform you when their service is restored. Lauren Levaggi Support Analyst, Member Services lauren(a)swanlibraries.net<mailto:lauren@swanlibraries.net> * (630)326-8621 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 3 months

*IMPORTANT* Indexing Issues in Bibliographic Searches

by webmaster＠swanlibraries.net

9 years, 3 months

Migrated Item Cleanup Reports

by Vickie Totton

It has been reported that some of the items listed on the Lost tab are still attached to patron records as a bill. Please DO NOT check any item from the Lost tab to your Discard user until we have had a chance to look through it. More information to follow. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)734-5172 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 3 months

SWAN Board Members Update: New Appointments and Vacancies

by Aaron Skog

SWAN Library Directors & Staff: We have a summary of today's SWAN Board meeting and some changes on the Board! Please take an opportunity to read over the summary of this afternoon's board meeting (it ended around 3:45pm). https://support.swanlibraries.net/news/2016-10-14/swan-board-members-update If you have any questions, please do not hesitate to reach out to me. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 3 months

In-Transit items ---clean up

by Kate Boyle

+++ Please route to appropriate person +++ SWAN is requesting that all libraries check their shelves for the In-transit items listed in the attached Excel spreadsheet. The spreadsheet is paged or tabbed by library along the bottom of the spreadsheet. There is a brief memo regarding the process attached. We would ask you after you complete checking your shelves to report your completion of the project. https://fs8.formsite.com/SWANServices/form222/index.html Thank you for your cooperation. We are requesting you complete this task and report back to us by Nov. 15th if at all possible. Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 3 months

SWAN Symphony - Scheduled Maintenance - Tuesday, October 11 at 10PM

by Ian Nosek

SWAN Member Libraries & Information Technology Staff: On Tuesday, October 11th at 10pm, the Symphony Production Server will be taken offline for routine system maintenance. We expect this maintenance should last no longer than 1 hour. This planned outage will not impact the Enterprise Catalog, however, WebServices features and other WorkFlows functions will be unavailable for the duration of the update. The following services will be impacted by this outage: * All WorkFlows/Symphony functions * Enterprise OPAC Hold and My Account functions * Enterprise OPAC Item Availability * Enterprise OPAC Ecommerce * BookMyne * MobileCirc Member libraries will be notified prior to the outage and again when the system updates have finished. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> * (630)326-5886 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 4 months

SWAN Staff Retreat Friday 10/7

by webmaster＠swanlibraries.net

9 years, 4 months

Self-nomination form for SWAN Circ Advisory

by Kate Boyle

+++ Please route to appropriate personnel +++ Everyone - It is the time of year when we begin the election process for the SWAN Circulation Advisory Committee. The Committee is composed of 11 representatives from SWAN libraries and chaired by myself. This year we have 5 people whose terms are up in November. The election process is very simple. Any Circulation Manager/Supervisor or a person with oversight of the Circulation department may throw their hat in the ring (self-nominate). Everyone that submits a self-nomination form is included on the election ballot. All we ask is that you submit a few words in support of your nomination, basically why you want to serve on the Committee and what you see as your contribution to the Committee (what you bring to the table). Your statement in support of your self-nomination will be shared in the election ballot. All this is done using a survey. It only takes a few minutes to self-nominate. Things you need to know about the SWAN Circ Advisory Committee : we meet 6 times a year (every two months), we publish our agenda a week before our meetings, our meetings are open to all. Obviously, we discuss circulation policies and procedures and are known to make recommendations to the SWAN Board upon request. The current Committee members with terms ending in 2016 are : Mary Moss (EPS), Jessica Nawrocki (FRS), Roberta Richter (LPS), Brittany Smith (WMS) and Tori Tracy (PCS). These individuals may or may not choose to run again. The self-nomination form will be open on Friday, October 7th. The form is available here: https://fs8.formsite.com/SWANServices/Circ-Adv-Nomination-16/index.html .<https://fs8.formsite.com/SWANServices/Circ-Adv-Nomination-16/index.html> Nominations close on Friday, October 21st at Noon. Please consider joining the Committee. We would love to hear from fresh voices with new insights and perspectives. Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 4 months

Update on overdues and bills

by Kate Boyle

+++ Route to Appropriate Personnel +++ Everyone - This week SWAN staff completed a review of the various notices and billing processes. As a result, SWAN has tweaked the logic and the run order of the notices to assure that all notices are being generated appropriately. The major tweak has been to the run order of the printed notices generated for failed SVA phone calls. As we implement this change a few patrons that have not received overdue notices or bills for materials still outstanding may now receive the appropriate overdue printed notice. This is a small number of individuals that still have outstanding overdue items. We wanted to provide you with this information in case any of your patrons inquire as to why they didn't receive an overdue notice until now. There is the possibility that a patron may receive notices for a few days in a row as the notice cycles through the process. Beginning October 6th the reports are going to run in this new order: SMS, SVA, Email and lastly Print. Any patron who does not fit the criteria for the other types of notices will default to print. Please call, email, or send a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net> if you should have any questions. Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 4 months

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