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SWAN 2017 Meetings and Events Calendar
by webmaster＠swanlibraries.net 28 Dec '16

28 Dec '16

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*RESOLVED* Enterprise Outage
by Rudy Host 21 Dec '16

21 Dec '16

SirsiDynix has restarted the failed services and Enterprise is running again. Thank you for your patience. Rudy Host Network Administrator rudy(a)swanlibraries.net<mailto:rudy@swanlibraries.net> * (630)326-5775 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Rudy Host Sent: Wednesday, December 21, 2016 5:25 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Enterprise Outage We are currently experiencing an Enterprise outage. SirsiDynix support has identified the problem to be a memory allocation issue and they are working to restore service. Sorry for the inconvenience. Rudy Host Network Administrator rudy(a)swanlibraries.net<mailto:rudy@swanlibraries.net> * (630)326-5775 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Enterprise Outage
by Rudy Host 21 Dec '16

21 Dec '16

We are currently experiencing an Enterprise outage. SirsiDynix support has identified the problem to be a memory allocation issue and they are working to restore service. Sorry for the inconvenience. Rudy Host Network Administrator rudy(a)swanlibraries.net<mailto:rudy@swanlibraries.net> * (630)326-5775 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Enterprise Up
by Lauren Levaggi 20 Dec '16

20 Dec '16

SWAN Libraries - SirsiDynix has stabilized our DNS services. Enterprise should be back up and functioning. If you continue to experience problems, please contact help(a)swanlibraries.net<mailto:help@swanlibraries.net> Lauren Levaggi Support Analyst, Member Services lauren(a)swanlibraries.net<mailto:lauren@swanlibraries.net> * (630)326-8621 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Enterprise Down
by Lauren Levaggi 20 Dec '16

20 Dec '16

SWAN Libraries - We are currently experiencing an Enterprise Outage. We are working on resolving the issue. We will notify you when it is back up. Thank you for your patience. Lauren Levaggi Support Analyst, Member Services lauren(a)swanlibraries.net<mailto:lauren@swanlibraries.net> * (630)326-8621 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Web Services Upgrade Complete
by Ian Nosek 20 Dec '16

20 Dec '16

SWAN Member Library Staff: The upgrade to WebServices has concluded. All impacted services are now available for use. Thanks for your patience. Ian Nosek System Administrator ian(a)swanlibraries.net . (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net . catalog.swanlibraries.net -----Original Message----- From: swantech-bounces(a)list.swanlibraries.net [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Ian Nosek Sent: Tuesday, December 20, 2016 6:45 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SwanTech] *Reminder* Upcoming Web Services Upgrade / Web Services Downtime - Tuesday, Dec 20th at 7AM SWAN Member Library Staff: Just a quick reminder that our scheduled maintenance will be beginning at 7AM. During this maintenance window, the following services will be unavailable. - All Symphony Web Services/Enterprise OPAC functions * Enterprise My Account functions (including holds and payments) * Enterprise material availability * BookMyne * MobileCirc (will only work in Offline Mode) * EDS & ERC We will send notice when maintenance has concluded. Thanks for your patience. Ian Nosek System Administrator ian(a)swanlibraries.net . (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net . catalog.swanlibraries.net -----Original Message----- From: swantech-bounces(a)list.swanlibraries.net [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Ian Nosek Sent: Monday, December 19, 2016 1:22 PM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SwanTech] *Reminder* Upcoming Web Services Upgrade / Web Services Downtime - Tuesday, Dec 20th at 7AM SWAN Member Library Staff: To accommodate a growing demand for vendor integration through Symphony Web Services, SWAN will be working with SirsiDynix to perform an upgrade of the current Symphony Web Services platform. We'll be moving from version 2015.10 to 2016.08.1, which will allow vendors like Communico and Novelist to integrate with our data over an online web connection, as opposed to a more traditional SIP2 connection. We've scheduled the upgrade with SirsiDynix for tomorrow morning (December 20th) at 7AM. This upgrade will require a brief interruption of Web Services. We are not anticipating the installation exceeding two hours. During the downtime, the services below will be impacted... - All Symphony Web Services/Enterprise OPAC functions * Enterprise My Account functions (including payments) * Enterprise material availability * BookMyne * MobileCirc (will only work in Offline Mode) * EDS & ERC Please note that Symphony WorkFlows and SIP2 will not be affected by this outage. All SIP2 devices can remain connected, SIP2 vendors (like ebook vendors) will continue to communicate, and WorkFlows Offline Mode will not be required for this outage. Notice has been posted to the Enterprise OPAC homepages to inform patrons of the outage. If you have any questions or concerns, please email us at help(a)swanlibraries.net<mailto:help@swanlibraries.net> or call 844-SWANLIB (792-6542). Thank you. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> * (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> _______________________________________________ SwanTech mailing list SwanTech(a)list.swanlibraries.net http://list.railslibraries.info/cgi-bin/mailman/listinfo/swantech _______________________________________________ SwanTech mailing list SwanTech(a)list.swanlibraries.net http://list.railslibraries.info/cgi-bin/mailman/listinfo/swantech

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*Reminder* Upcoming Web Services Upgrade / Web Services Downtime - Tuesday, Dec 20th at 7AM
by Ian Nosek 20 Dec '16

20 Dec '16

SWAN Member Library Staff: Just a quick reminder that our scheduled maintenance will be beginning at 7AM. During this maintenance window, the following services will be unavailable. - All Symphony Web Services/Enterprise OPAC functions * Enterprise My Account functions (including holds and payments) * Enterprise material availability * BookMyne * MobileCirc (will only work in Offline Mode) * EDS & ERC We will send notice when maintenance has concluded. Thanks for your patience. Ian Nosek System Administrator ian(a)swanlibraries.net . (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net . catalog.swanlibraries.net -----Original Message----- From: swantech-bounces(a)list.swanlibraries.net [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Ian Nosek Sent: Monday, December 19, 2016 1:22 PM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SwanTech] *Reminder* Upcoming Web Services Upgrade / Web Services Downtime - Tuesday, Dec 20th at 7AM SWAN Member Library Staff: To accommodate a growing demand for vendor integration through Symphony Web Services, SWAN will be working with SirsiDynix to perform an upgrade of the current Symphony Web Services platform. We'll be moving from version 2015.10 to 2016.08.1, which will allow vendors like Communico and Novelist to integrate with our data over an online web connection, as opposed to a more traditional SIP2 connection. We've scheduled the upgrade with SirsiDynix for tomorrow morning (December 20th) at 7AM. This upgrade will require a brief interruption of Web Services. We are not anticipating the installation exceeding two hours. During the downtime, the services below will be impacted... - All Symphony Web Services/Enterprise OPAC functions * Enterprise My Account functions (including payments) * Enterprise material availability * BookMyne * MobileCirc (will only work in Offline Mode) * EDS & ERC Please note that Symphony WorkFlows and SIP2 will not be affected by this outage. All SIP2 devices can remain connected, SIP2 vendors (like ebook vendors) will continue to communicate, and WorkFlows Offline Mode will not be required for this outage. Notice has been posted to the Enterprise OPAC homepages to inform patrons of the outage. If you have any questions or concerns, please email us at help(a)swanlibraries.net<mailto:help@swanlibraries.net> or call 844-SWANLIB (792-6542). Thank you. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> * (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> _______________________________________________ SwanTech mailing list SwanTech(a)list.swanlibraries.net http://list.railslibraries.info/cgi-bin/mailman/listinfo/swantech

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*Reminder* Upcoming Web Services Upgrade / Web Services Downtime - Tuesday, Dec 20th at 7AM
by Ian Nosek 19 Dec '16

19 Dec '16

SWAN Member Library Staff: To accommodate a growing demand for vendor integration through Symphony Web Services, SWAN will be working with SirsiDynix to perform an upgrade of the current Symphony Web Services platform. We'll be moving from version 2015.10 to 2016.08.1, which will allow vendors like Communico and Novelist to integrate with our data over an online web connection, as opposed to a more traditional SIP2 connection. We've scheduled the upgrade with SirsiDynix for tomorrow morning (December 20th) at 7AM. This upgrade will require a brief interruption of Web Services. We are not anticipating the installation exceeding two hours. During the downtime, the services below will be impacted... - All Symphony Web Services/Enterprise OPAC functions * Enterprise My Account functions (including payments) * Enterprise material availability * BookMyne * MobileCirc (will only work in Offline Mode) * EDS & ERC Please note that Symphony WorkFlows and SIP2 will not be affected by this outage. All SIP2 devices can remain connected, SIP2 vendors (like ebook vendors) will continue to communicate, and WorkFlows Offline Mode will not be required for this outage. Notice has been posted to the Enterprise OPAC homepages to inform patrons of the outage. If you have any questions or concerns, please email us at help(a)swanlibraries.net<mailto:help@swanlibraries.net> or call 844-SWANLIB (792-6542). Thank you. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> * (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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For BCA Users and Circ Managers and Supervisors
by Samantha Dietel 16 Dec '16

16 Dec '16

***Please Route to Appropriate Personnel*** Regarding the Circulation Lost in Transit Report: If you do not find items on your list, please leave them "in transit" as we are still working with RAILS staff to determine why our "in transit" item counts are so high. Regarding BLUEcloud Analytics: When you log into BLUEcloud Analytics, you will first see two folders: [cid:image001.jpg@01D2578A.9A0B4960] Please choose the BCA SWANLIBS folder. This is the folder that contains all of the canned SWAN Reports in addition to the reports delivered by SirsiDynix. The other folder was created by SirsiDynix in anticipation of the new BLUEcloud Analytics release, but it is not yet functional. If you have any questions, please send a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net> Happy Holidays! Samantha Dietel Consultant, Member Services samantha(a)swanlibraries.net<mailto:samantha@swanlibraries.net> * (630) 326-8647 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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In Transit Items - Cleanup
by Vickie Totton 14 Dec '16

14 Dec '16

**Please route to appropriate staff** SWAN will be running the List Items in Transit 30 Days or Longer report and distributing it on a monthly basis. Attached please find the report for this month and the instructions for processing it. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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