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Registration Now Open for July 22 Summer SWANstravaganza

by webmaster＠swanlibraries.net

9 years

SWAN Staff Announcement: New Bibliographic Services Manager

by Aaron Skog

SWAN Libraries: After a rigorous and lengthy search process, we are very pleased to announce that we are moving forward with a new Bib Services Manager to join us as Karen Bar's replacement. Scott Brandwein will be starting with us on Monday June 20th. Scott comes to us fresh from New York City - he just moved to Chicago about a month ago. There, he worked for many years at the New York Public Library as a Senior Cataloging Librarian as a NACO-certified cataloger working on the NACO Music Project. He also worked for Media Radar, where he supervised a team as the Managing Acquisitions Librarian and helped to create a database and cataloging procedures for newspaper, magazines and advertisements. Scott received his BA in Music History from Oberlin and his MLS from Indiana University. We are excited to add Scott's cataloging, leadership, and technology expertise to the SWAN staff. Please join us in welcoming Scott to our team! He can be reached at the same direct phone number many of you used to contact Karen Bar, or at scott.brandwein(a)railslibraries.info<mailto:scott.brandwein@railslibraries.info> for email correspondence. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

9 years

*Resolved* SVA Phone Notice Outage (Yesterday - 6/16)

by Steven Schlewitt

The SVA Phone Notice system is calling on the normal schedule now, and appears to have picked up missed calls from yesterday's notices. We'll monitor the issue throughout the day and send additional SWANcoms should another disruption occur. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Friday, June 17, 2016 9:46 AM To: swancom(a)list.swanlibraries.net; swancirc(a)list.swanlibraries.net Subject: [SWANcom] SVA Phone Notice Outage (6/16) SWAN Member Library Staff: We encountered an issue with the SVA Phone Notice system yesterday that appears to have caused most scheduled notice calls to fail. We're currently investigating the issue, but should be able to resend any missed calls from the last day once the system is operating as expected. Today's calls should also go out as scheduled. We'll submit an additional SWANcom as soon as more information is available. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

9 years

SVA Phone Notice Outage (6/16)

by Steven Schlewitt

SWAN Member Library Staff: We encountered an issue with the SVA Phone Notice system yesterday that appears to have caused most scheduled notice calls to fail. We're currently investigating the issue, but should be able to resend any missed calls from the last day once the system is operating as expected. Today's calls should also go out as scheduled. We'll submit an additional SWANcom as soon as more information is available. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

9 years

SD WorkFlows training on Circulation User Groups --- similar to Millennium "Linked Patrons"

by Kate Boyle

+++ Please route to appropriate personnel +++ Remember "linked patrons" -- Renee will be training SWAN libraries on how to use a similar (but not same) feature in WorkFlows called "User Groups" on Monday, July 25th. Are you interested in finding out how you can join your library users into a group? Then this workshop is for you. "User Groups" has been piloted by a SWAN library and will available on an individual library basis beginning August 1, 2016. There are a number of options to be considered as you implement User Groups - come to learn all the details. The different policies, levels of responsibility, responsibility types and access options will be demonstrated. Register in L2 at http://www.librarylearning.info/events/?eventID=23032 Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

9 years

*Resolved* Symphony WorkFlows Outage 6/15

by Steven Schlewitt

The issue has been resolved and SirsiDynix support has already implemented a fix to prevent the bug from reoccurring. Enterprise logins are back online, and any offline circ transactions you may have had will be processed overnight tonight. Thank you for your patience as we worked through the issue. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Wednesday, June 15, 2016 2:33 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] *Update* Symphony WorkFlows Outage 6/15 Just a quick update - SirsiDynix support has determined that the issue is relating to a runaway Enterprise harvest process. We're currently working to return the server to a working state and apply a fix to resolve the bug. More information soon! Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Wednesday, June 15, 2016 1:06 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] Symphony WorkFlows Outage 6/15 Importance: High SWAN Member Library Staff: We're currently seeing a high CPU load on the Symphony/WorkFlows Production server, which has caused many clients to timeout and logoff. We're currently investigating the issue with SirsiDynix support and will send an update as soon as additional information is available. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

9 years

*Update* Symphony WorkFlows Outage 6/15

by Steven Schlewitt

Just a quick update - SirsiDynix support has determined that the issue is relating to a runaway Enterprise harvest process. We're currently working to return the server to a working state and apply a fix to resolve the bug. More information soon! Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Wednesday, June 15, 2016 1:06 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Symphony WorkFlows Outage 6/15 Importance: High SWAN Member Library Staff: We're currently seeing a high CPU load on the Symphony/WorkFlows Production server, which has caused many clients to timeout and logoff. We're currently investigating the issue with SirsiDynix support and will send an update as soon as additional information is available. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

9 years

Symphony WorkFlows Outage 6/15

by Steven Schlewitt

SWAN Member Library Staff: We're currently seeing a high CPU load on the Symphony/WorkFlows Production server, which has caused many clients to timeout and logoff. We're currently investigating the issue with SirsiDynix support and will send an update as soon as additional information is available. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

9 years

Attention: Cataloging and Technical Services Staff

by Karen Bar

SWAN Member Libraries: In order to improve the customer experience when placing volume level holds, SWAN has standardized the volume level information. This document is intended to provide best practices for a variety of materials. The best practices developed during the migration process continue and we have included additional examples for improved consistency. Please use these standards effective immediately. Special thanks to Joy Anhalt (Tinley Park Public Library), Rebecca Bartlett (La Grange Public Library), Amy Prechel (Westmont Public Library) and Amy Weiss (Woodridge Public Library) for their work on these standards and this document. If you have any questions, Please submit a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Karen Bar SWAN Bibliographic Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://www.railslibraries.info

9 years

SVA Failed Calls Notices

by Samantha Dietel

Everyone - We've received some questions and concerns about the SVA Failed Calls Notices report. The SVA Failed Calls Notices report is run once daily at 8 pm for the entire consortium. Attempting to run this report at your library will notify patrons for ALL libraries unnecessarily and may cause confusion for your patrons. As a reminder, SVA runs throughout the day, and a list of failed calls compiles with each run. When the SVA Failed Calls Notices report runs at 8 pm, it emails notices to any user that has an email address in his or her record. Then, library staff can view the finished report in WorkFlows to see which notices failed. The NOTICES/NOTICES user was created with the ability to view Finished Reports only so that staff can collect the completed report after it has run. Please do not attempt to run this report for yourselves, as SWAN is running this report for you daily. Please continue to log in as NOTICES/NOTICES to view the finished report for your library and contact your users as needed. There is no need to enter any kind of override password to access a wizard other than Finished Reports. If you have any questions, please call us or open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> . Thank you! Samantha Dietel SWAN Member Services Consultant Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5163 Fax: 630.734.5056 samantha.dietel(a)railslibraries.info<mailto:samantha.dietel@railslibraries.info> http://www.railslibraries.info

9 years

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