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by Lauren Levaggi

On behalf of CTS: The Crete Public Library will be closed on Friday, December 2nd for a staff in service day. Lauren Levaggi Support Analyst, Member Services lauren(a)swanlibraries.net<mailto:lauren@swanlibraries.net> * (630)326-8621 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 6 months

PPS closed 12/2/16

by Lauren Levaggi

On behalf of PPS: The Palos Park Public Library will be closed on Friday, December 2nd for staff in service day. Lauren Levaggi Support Analyst, Member Services lauren(a)swanlibraries.net<mailto:lauren@swanlibraries.net> * (630)326-8621 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 6 months

HWS closed 12/2/16

by Lauren Levaggi

At the request of HWS - The Homewood Public Library will be closed on 12/2/2016 for all staff in-service. They will re-open on Saturday 12/3/2016. Lauren Levaggi Support Analyst, Member Services lauren(a)swanlibraries.net<mailto:lauren@swanlibraries.net> * (630)326-8621 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 6 months

Serials Processing Update

by Samantha Dietel

+++ Please Route to Appropriate Staff +++ SWAN Member Staff: As many of you know, SWAN creates new bibliographic records each year for weekly and some especially popular monthly magazines. This prevents usability problems that can arise when too many items are attached to a single record. The weekly serials records for 2017 are ready for the arrival of your 2017 subscriptions. A full list of these titles and their control numbers can be found on the support site under "SD Cataloging" or through this link: Weeklies 2017<https://support.swanlibraries.net/system/files/Weeklies%202017.pdf>. If there are any serials titles that you believe would benefit from similar treatment, please contact SWAN Support for consideration, and as always, don't hesitate to contact us at help(a)swanlibraries.net<mailto:help@swanlibraries.net> with any questions or concerns. We are also announcing the release of a new Helper for the Modify Control Wizard in the Serial Control module: Change Title Link Helper. The Change Title Link Helper can be used to sever the link between a Serial Control record and one title, allowing you to attach that same Serial Control record to a different title. This allows you to "transfer" a Serial Control record from one title to another. Please see the attached document for more information. The Change Title Link Helper will be available for use beginning Wednesday, 11/30/2016. Please feel free to use this Helper if you think it will positively affect your workflow. If you prefer not to use the Helper and would also like it removed from the available Helpers in Modify Control Wizard, please send a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you. Samantha Dietel Consultant, Member Services samantha(a)swanlibraries.net<mailto:samantha@swanlibraries.net> * (630) 326-8647 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 6 months

SWAN December 1 Quarterly Meeting Agenda and Packet Now Online

by Aaron Skog

SWAN Member Libraries: The December Quarterly agenda and packet for this Thursday's meeting are now available for you: https://support.swanlibraries.net/sites/default/files/meeting/2016-12-01/pa… The meeting will be live streamed as well, at http://live.railslibraries.info/ Please note that SWAN posted a Q&A regarding the addition of new member libraries from LINC and MAGIC. This Q & A was sent out via our SWAN E-News last week on Wednesday, but I wanted to note it again in advance of the Thursday meeting. There are 16 questions we have provided written answers to. Not to be missed! https://support.swanlibraries.net/news/2016-11-23/q-regarding-adding-new-li… Lastly, the SWAN Membership communication survey will be extended one week through December 8th. Response has been relatively low, if you can take a moment to respond, we would love to hear from you. https://support.swanlibraries.net/news/2016-10-25/swan-2016-membership-comm… I hope you all had a great holiday. See you Thursday! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 6 months

*Resolved* SWAN Support Site Outage

by Steven Schlewitt

The SWAN Support Site and OTRS Ticketing System have been restored. Thank you for your patience, and have a great Thanksgiving weekend! Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Wednesday, November 23, 2016 4:02 PM To: swancom(a)list.swanlibraries.net; swancirc(a)list.swanlibraries.net Subject: [SWANcom] SWAN Support Site Outage SWAN Member Library Staff: We're currently experiencing an outage of the SWAN Support Site (support.swanlibraries.net) and the SWAN OTRS Ticketing system. Since these sites are hosted on RAILS servers, we've reached out to RAILS to perform additional investigation. We hope to have the issue resolved shortly. If you've submitted tickets to help(a)swanlibraries.net<mailto:help@swanlibraries.net>, these tickets will remain in queue until the sites are restored. If you need immediate assistance, however, we can always be reached at our support number, 844-SWANLIB. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 7 months

SWAN Support Site Outage

by Steven Schlewitt

SWAN Member Library Staff: We're currently experiencing an outage of the SWAN Support Site (support.swanlibraries.net) and the SWAN OTRS Ticketing system. Since these sites are hosted on RAILS servers, we've reached out to RAILS to perform additional investigation. We hope to have the issue resolved shortly. If you've submitted tickets to help(a)swanlibraries.net<mailto:help@swanlibraries.net>, these tickets will remain in queue until the sites are restored. If you need immediate assistance, however, we can always be reached at our support number, 844-SWANLIB. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 7 months

EBSCO Discovery Service Training; EDS Ready for Opt-In

by webmaster＠swanlibraries.net

9 years, 7 months

2017 SWAN Holidays and Calendars

by webmaster＠swanlibraries.net

9 years, 7 months

*Reminder* Symphony Server Database Maintenance and Required Use of Offline Mode Dec 3rd-4th

by Steven Schlewitt

SWAN Member Library Staff: Just a quick reminder of the upcoming database maintenance. Please note the correction on check-ins – we expect everything will be back online and ready for check-ins beginning Monday morning, instead of Tuesday, as originally posted. A few other considerations… - Staff should only be performing checkout functions while offline. Please avoid any check-ins or patron registration. If a patron is registered using offline mode, please check for duplicates on Monday morning. - The Enterprise OPAC will only be searchable, and all My Account features, including fines payment, placement of holds, or checking library available will be inaccessible. - All patron notices will be suspended during the downtime. These notices will remain in queue until Monday morning. - All SIP2 connected hardware and vendor services will be inaccessible, including PC Reservation software and E-Book accounts. If offered by your vendor, you may want to make arrangements to run SIP2 services in an “unauthenticated” mode so that patrons will still have access to PC Reservation (without guest passes) and E-Book services. - We would urge all libraries to please take an opportunity in the upcoming weekends to test Offline mode with your weekend staff. This will ensure Offline is working correctly, that no intervention is required from your local IT to ensure functionality, and that files are saving/uploading as expected. Remember, Offline files are uploaded immediately when your library is back online and processed by SWAN servers overnight. Therefore, any check-outs performed during offline will be reflected on the next day. For reference, SWAN’s WorkFlows Offline documentation can be found at the link below. https://support.swanlibraries.net/system/files/Members%20Only/SWANTech/Work… (L2 login required) If you have any questions about Offline Mode or the upcoming downtime, please email help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> • 630-326-5993 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: webmaster(a)swanlibraries.net [mailto:webmaster@swanlibraries.net] Sent: Tuesday, October 25, 2016 4:15 PM To: swancom(a)list.swanlibraries.net Subject: Symphony Server Database Maintenance and Required Use of Offline Mode Dec 3rd-4th Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Symphony Server Database Maintenance and Required Use of Offline Mode Dec 3rd-4th 10/25/2016 - 16:14 - by Steven Schlewitt SWAN Member Library Staff, Over the first weekend of December (the 3rd-4th), SWAN will be performing database maintenance on our Symphony Server to finalize Enterprise facet work on fiction/non-fiction materials and commit several other recent projects to our database. This work will serve to greatly improve the patron Enterprise experience. This process requires SWAN to rebuild the Symphony database indexes, which requires server downtime and will affect most Symphony services. Please see the list below for the specific services affected: - Symphony Server functions * WorkFlows (staff must use Offline mode for checkout; no check-ins please) * SIP2-connected hardware (AMH, self-check) * SIP2-connected vendor services (Overdrive, Axis360, etc) - Symphony Web Services functions * Enterprise My Account functions (including payments) * Enterprise material availability * BookMyne * MobileCirc (staff must use Offline mode) This downtime will begin Saturday, December 3rd at 6 a.m. and run through Sunday evening. SWAN will send a reminder as the date approaches, as well as a follow-up message when the database maintenance has completed and staff can resume normal work practices. To reiterate: * Symphony WorkFlows can be accessed only in Offline mode during the maintenance * Enterprise OPAC will remain accessible, although patrons may have limited access to materials and some searches may produce incomplete results * Materials can be checked out via WorkFlows while Offline, but please avoid check-ins until Monday *Corrected* (Important: Backdate these delayed check-ins to avoid fines to the patron records) Please email help(a)swanlibraries.net<mailto:help@swanlibraries.net> if you have any questions or concerns about the approaching system maintenance, or if you have any questions about running in Offline Mode with WorkFlows or MobileCirc. ________________________________ Source URL: https://support.swanlibraries.net/news/2016-10-25/symphony-server-database-…

9 years, 7 months

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