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WorkFlows Outage on 8/18

by webmaster＠swanlibraries.net

9 years, 3 months

Gale Login Change to OpenAthens

by webmaster＠swanlibraries.net

9 years, 3 months

*Final Reminder* WorkFlows 3.5.1.1 Upgrade Survey Due August 12th

by Steven Schlewitt

SWAN Member Library and Information Technology Staff: Tomorrow is the last day to upgrade your WorkFlows client to 3.5.1.1 and submit the FormSite survey (more info in the email below). To check the status of your library’s upgrade, check the link on the SWAN support site here… https://support.swanlibraries.net/news/2016-07-29/workflows-3511-upgrade-co… Thank you, Steven Schlewitt SWAN Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> • 6307345130 From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Friday, July 29, 2016 11:06 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SWANcom] Reminder: WorkFlows 3.5.1.1 Upgrade Survey Due August 12th Importance: High SWAN Member Library & Information Technology Staff: Just a quick reminder – if you haven’t already, please be sure to submit a completion survey (link below) if all of your library workstations have been successfully upgraded to WorkFlows 3.5.1.1. https://fs8.formsite.com/SWANServices/form218/index.html The results of the survey can be found here: https://support.swanlibraries.net/news/2016-07-29/workflows-3511-upgrade-co… All WorkFlows installations at your library will need to be completed by Friday, August 12th. For more information about the Symphony/WorkFlows 3.5.1.1 upgrade, please see the link below. https://support.swanlibraries.net/news/2016-07-07/important-upcoming-ils-up… If you have any questions or encounter any issues with the WorkFlows upgrade, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>, or call SWAN support at 630.734.5153. Thank you, Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

9 years, 4 months

**RESOLVED** WorkFlows Outage

by Ian Nosek

SWAN Member Library Staff: This morning, we experienced spike in the Symphony Production server load average that caused many clients to disconnect from WorkFlows. The runaway processes have been corrected, and the system is now operating as expected. We apologize for the inconvenience and do not anticipate additional spikes for the remainder of the day. Staff may now resume using WorkFlows. Thanks again for your patience. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> * 630.734.5120 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: Ian Nosek Sent: Tuesday, August 9, 2016 11:43 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: WorkFlows Outage SWAN Member Library Staff: We are currently experiencing a high load on our Production server. SirsiDynix is investigating. Please use Offline Circulation until services have been restored. We will notify everyone when WorkFlows is available again. Thanks for your patience. Ian Nosek System Administrator ian(a)swanlibraries.net * +1 630-326-5886 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 4 months

WorkFlows Outage

by Ian Nosek

SWAN Member Library Staff: We are currently experiencing a high load on our Production server. SirsiDynix is investigating. Please use Offline Circulation until services have been restored. We will notify everyone when WorkFlows is available again. Thanks for your patience. Ian Nosek System Administrator ian(a)swanlibraries.net * +1 630-326-5886 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 4 months

MTS closing tomorrow in-service day

by Kate Boyle

Everyone- MTS (Matteson PLD) will be closed tomorrow (Friday, Aug. 5th) for an In-service day. They will re-open as normal on Saturday, Aug. 6th. Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

9 years, 4 months

*Resolved* Brief WorkFlows Outage This Morning

by Steven Schlewitt

SWAN Member Library Staff: This morning, we experienced a short, several-minute spike in the Symphony Production server load average that caused many clients to disconnect from WorkFlows. The runaway process has since been corrected, and the system is now operating as expected. We apologize for the inconvenience and do not anticipate additional spikes for the remainder of the day. Thank you, Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

9 years, 4 months

Reminder: WorkFlows 3.5.1.1 Upgrade Survey Due August 12th

by Steven Schlewitt

SWAN Member Library & Information Technology Staff: Just a quick reminder – if you haven’t already, please be sure to submit a completion survey (link below) if all of your library workstations have been successfully upgraded to WorkFlows 3.5.1.1. https://fs8.formsite.com/SWANServices/form218/index.html The results of the survey can be found here: https://support.swanlibraries.net/news/2016-07-29/workflows-3511-upgrade-co… All WorkFlows installations at your library will need to be completed by Friday, August 12th. For more information about the Symphony/WorkFlows 3.5.1.1 upgrade, please see the link below. https://support.swanlibraries.net/news/2016-07-07/important-upcoming-ils-up… If you have any questions or encounter any issues with the WorkFlows upgrade, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>, or call SWAN support at 630.734.5153. Thank you, Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

9 years, 4 months

Annual meeting tomorrow and SWAN support

by Kate Boyle

Everyone - Just a quick reminder that all SWAN staff will be attending the Annual Meeting tomorrow, however if the occasion should arise-- you can still reach us by calling 630-734-5153. Hope to see you tomorrow. Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

9 years, 4 months

User Groups documentation

by Renee Clanton

Please route to appropriate staff Attached please find the documentation explaining how "User Groups" work in Symphony. A workshop is being held on Monday, July 25, beginning at 9:30 a.m. in the meeting room in Burr Ridge. The documentation will be discussed in detail as well as some concepts will be demonstrated. Sign up in L2 if you plan on attending. http://www.librarylearning.info/events/default.aspx?eventID=23032 If your library is planning on using "User Groups", please open a ticket after 8/1/16 requesting that we activate the "User Groups" tab in WorkFlows. Let me know if you have questions. After July 28th, please open a ticket with any questions you may have. Renee Renee Clanton SWAN Member Services Consultant 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5169 Fax: 630.734.5056 renee.clanton(a)railslibraries.info<mailto:renee.clanton@railslibraries.info> http://support.swanlibraries.net

9 years, 4 months

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