Good morning SWAN Libraries:
Now that the self-nomination window has ended, we are pleased to announcement our candidates for the 2016 Board election. We received Statements of Interest from the following candidates for your consideration in the upcoming election: Kristina Howard, Prairie State College; Doug Losey, Hillside Public Library; and Tiffany Verzani, Elmwood Park Public Library.
Our election will officially open for voting on Monday, May 2nd. I will send out a SWANcom once the polls are open. They will remain open until Friday, May 20th at 5pm CST. The results will be announced at our June 2nd Quarterly meeting. The new board members will begin serving their terms on July 1st.
Thank you,
Brande Overbey
SWAN Office Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5164
Fax: 630.734.5056
brande.overbey(a)railslibraries.info<mailto:brande.overbey@railslibraries.info>
http://support.swanlibraries.net
Everyone -
Stickney Forest View PLD (SFS) will open today at 11am.
Kate Boyle
SWAN Member Services Manager
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info>
http://www.railslibraries.info
Outages relating to Symphony Web Services and Enterprise have been resolved - all services are now back online. We also do not expect any further outages today.
Thank you for your patience as we worked through the issue.
Steven Schlewitt
SWAN IT Manager
Burr Ridge Office
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info
http://www.railslibraries.info
-----Original Message-----
From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt
Sent: Thursday, March 31, 2016 5:52 AM
To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net
Subject: [SWANcom] *Update* Enterprise OPAC & Web Services Outage
SWAN Member Libraries & Information Technology Staff:
Our outage of Web Services has unfortunately persisted through the night, and so the following services continue to be affected...
- Enterprise My Account
- Enterprise Commerce
- Enterprise Availability
- BookMyne
- MobileCirc
We're making every effort to resolve this issue as quickly as possible. We sincerely apologize for the inconvenience.
Steven Schlewitt
SWAN IT Manager
Burr Ridge Office
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info
http://www.railslibraries.info
-----Original Message-----
From: swantech-bounces(a)list.swanlibraries.net [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt
Sent: Wednesday, March 30, 2016 9:36 PM
To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net
Subject: [SwanTech] Enterprise OPAC & Web Services Outage This Evening
Importance: High
SWAN Member Libraries & Information Technology Staff:
We're currently experiencing an outage of the Enterprise OPAC and associated Web Services. We're in contact with SirsiDynix support now, and hope to have the issue resolved as soon as possible.
Additional SWANcoms will be sent as soon as more information is available.
Thank you,
Steven Schlewitt
SWAN IT Manager
Burr Ridge Office
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://www.railslibraries.info
Everyone-
Stickney-Forest View PLD has asked SWAN to announce that they will be closed today - Thursday 3/31. They plan on being open tomorrow.
Kate Boyle
SWAN Member Services Manager
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info>
http://www.railslibraries.info
SWAN Member Libraries & Information Technology Staff:
Our outage of Web Services has unfortunately persisted through the night, and so the following services continue to be affected...
- Enterprise My Account
- Enterprise Commerce
- Enterprise Availability
- BookMyne
- MobileCirc
We're making every effort to resolve this issue as quickly as possible. We sincerely apologize for the inconvenience.
Steven Schlewitt
SWAN IT Manager
Burr Ridge Office
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info
http://www.railslibraries.info
-----Original Message-----
From: swantech-bounces(a)list.swanlibraries.net [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt
Sent: Wednesday, March 30, 2016 9:36 PM
To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net
Subject: [SwanTech] Enterprise OPAC & Web Services Outage This Evening
Importance: High
SWAN Member Libraries & Information Technology Staff:
We're currently experiencing an outage of the Enterprise OPAC and associated Web Services. We're in contact with SirsiDynix support now, and hope to have the issue resolved as soon as possible.
Additional SWANcoms will be sent as soon as more information is available.
Thank you,
Steven Schlewitt
SWAN IT Manager
Burr Ridge Office
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://www.railslibraries.info
SWAN Member Libraries & Information Technology Staff:
We're currently experiencing an outage of the Enterprise OPAC and associated Web Services. We're in contact with SirsiDynix support now, and hope to have the issue resolved as soon as possible.
Additional SWANcoms will be sent as soon as more information is available.
Thank you,
Steven Schlewitt
SWAN IT Manager
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://www.railslibraries.info
Everyone ----
Oak Park PL (Main building only) is closing immediately for the rest of the day - they have a power outage. Dole and Maze branches will remain open. Oak Park Main anticipates being open tomorrow.
Kate Boyle
SWAN Member Services Manager
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info>
http://www.railslibraries.info
SWAN Member Services is pleased to announce a new training opportunity for Circulation Support Staff. Topics being discussed include: User Registration, Holds, Notices, and Billing.
There are seven training opportunities available for attendees to choose from including ---for the first time ever-- training in the evening (specifically 6:00 PM - 8:30 PM). In addition to the RAILS Meeting Room, classes will be offered at Frankfort PLD and Eisenhower PLD. Registration is now open<http://www.librarylearning.info/tags/?Spring+Forward>. And, of course, there is no charge for these workshops.
Thank you to our Circ Mentors and to their libraries for the generosity of their time and talents. Our very knowledgeable Circulation Mentors from our member libraries have spent hours writing, organizing, and soon presenting these workshops for Circ Support Staff. Mentors I can't say it enough, Thank You!
Kate Boyle
SWAN Member Services Manager
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info>
http://www.railslibraries.info
After extensive testing yesterday and today by SWAN Member Services, we are happy to report that all carriers are forwarding SMS text messages to their users. We have tested messages to: AT&T, Republic, Sprint, T-Mobile, Verizon, and Virgin Mobile phones. All of these messages were delivered. If anyone is still encountering a problem, please let us know.
Kate Boyle
SWAN Member Services Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info>
http://support.swanlibraries.net
