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SWAN Circulation Advisory Committee Election for 2016 - deadline 11/4/16

by Kate Boyle

Everyone - The ballot for the election of four members to the SWAN Circ Advisory Committee opens at Noon today. Five individuals have submitted their names for your consideration. Good luck to all that tossed their hat in the ring. We ask that there is only one ballot cast per library, and recommend that it is cast by the Circulation Manager/ Supervisor. You will find the election ballot here: https://fs8.formsite.com/SWANServices/form223/index.html Election closes Friday, November 4th at Noon. Thank you for taking the time to vote. Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 8 months

Symphony Server Database Maintenance and Required Use of Offline Mode Dec 3rd-4th

by webmaster＠swanlibraries.net

9 years, 8 months

EBSCO Discovery Service and OpenAthens Live for Staff

by joseph.miller＠railslibraries.info

From the SWAN Support Website: SWAN Libraries— EBSCO Discovery Service (EDS) and OpenAthens are now live on your Enterprise Development profiles! EDS integrates article search into Enterprise and OpenAthens ties access of these databases to the patron's barcode and PIN without the need for a unique login for each content provider. Before we go live with EDS for patrons, SWAN staff will be sending out testing plans and video tutorials so you can verify EDS/OpenAthens are functioning properly within your library. If you are familiar with how authentication works and would like to test EDS/OpenAthens on your own, the opt-in period for activating EDS for patrons will begin on November 1st. More details will be provided about the opt-in process next week. The first testing plan should take no more than five minutes. Download the attached document and follow the seven steps (with pictures!) to verify your library's IP address is being whitelisted. Lastly, on November 21 (time TBD), EBSCO will be presenting an in-depth training webinar covering how to search within EDS, how to customize EDS for your library, and how to utilize OpenAthens as a statistics reporting tool. More details about the webinar will be provided soon. Originally posted at: https://support.swanlibraries.net/news/2016-10-21/ebsco-discovery-service-a…

9 years, 8 months

*RESOLVED* Indexing Issues in Bibliographic Searches

by webmaster＠swanlibraries.net

9 years, 8 months

CTS phone issues

by Lauren Levaggi

SWAN Libraries - The Crete Public Library is currently experiencing phone issues. These issues are causing calls to be dropped, and no calls coming in or out at times. They are in contact with their service provider and expect these problems to persist for several days. We will inform you when their service is restored. Lauren Levaggi Support Analyst, Member Services lauren(a)swanlibraries.net<mailto:lauren@swanlibraries.net> * (630)326-8621 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 8 months

*IMPORTANT* Indexing Issues in Bibliographic Searches

by webmaster＠swanlibraries.net

9 years, 8 months

Migrated Item Cleanup Reports

by Vickie Totton

It has been reported that some of the items listed on the Lost tab are still attached to patron records as a bill. Please DO NOT check any item from the Lost tab to your Discard user until we have had a chance to look through it. More information to follow. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)734-5172 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 8 months

SWAN Board Members Update: New Appointments and Vacancies

by Aaron Skog

SWAN Library Directors & Staff: We have a summary of today's SWAN Board meeting and some changes on the Board! Please take an opportunity to read over the summary of this afternoon's board meeting (it ended around 3:45pm). https://support.swanlibraries.net/news/2016-10-14/swan-board-members-update If you have any questions, please do not hesitate to reach out to me. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 8 months

In-Transit items ---clean up

by Kate Boyle

+++ Please route to appropriate person +++ SWAN is requesting that all libraries check their shelves for the In-transit items listed in the attached Excel spreadsheet. The spreadsheet is paged or tabbed by library along the bottom of the spreadsheet. There is a brief memo regarding the process attached. We would ask you after you complete checking your shelves to report your completion of the project. https://fs8.formsite.com/SWANServices/form222/index.html Thank you for your cooperation. We are requesting you complete this task and report back to us by Nov. 15th if at all possible. Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 8 months

SWAN Symphony - Scheduled Maintenance - Tuesday, October 11 at 10PM

by Ian Nosek

SWAN Member Libraries & Information Technology Staff: On Tuesday, October 11th at 10pm, the Symphony Production Server will be taken offline for routine system maintenance. We expect this maintenance should last no longer than 1 hour. This planned outage will not impact the Enterprise Catalog, however, WebServices features and other WorkFlows functions will be unavailable for the duration of the update. The following services will be impacted by this outage: * All WorkFlows/Symphony functions * Enterprise OPAC Hold and My Account functions * Enterprise OPAC Item Availability * Enterprise OPAC Ecommerce * BookMyne * MobileCirc Member libraries will be notified prior to the outage and again when the system updates have finished. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> * (630)326-5886 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 8 months

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