SWAN Member Library Staff:
All reindexing processes have concluded, and it appears full results are displaying once again, as expected.
If you continue to experience issues with Enterprise search results, please submit a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net> for further investigation.
Thanks again for your patience.
Steven Schlewitt
SWAN IT Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://support.swanlibraries.net
From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt
Sent: Wednesday, April 27, 2016 12:02 PM
To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net
Subject: Re: [SWANcom] Limited/Missing Search Results in Enterprise
Just a quick update -
We've uncovered the issue with SirsiDynix support, and are now in the process of reindexing titles in the Enterprise catalog. We expect this process should wrap up sometime within the next hour or so.
We'll send another SWANcom when the process completes.
Steven Schlewitt
SWAN IT Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://support.swanlibraries.net
From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Ian Nosek
Sent: Wednesday, April 27, 2016 9:48 AM
To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>; swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net>
Subject: [SWANcom] Limited/Missing Search Results in Enterprise
SWAN Member Libraries & Information Technology Staff:
We are currently experiencing some issues with search results in Enterprise. Common titles are not showing up and many searches yield few results.
SWAN staff is in contact with SirsiDynix regarding this issue. We will send updates as we have them.
Thank you for your patience.
Ian Nosek
SWAN System Administrator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5120
Fax: 630.734.5056
ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info>
http://support.swanlibraries.net
SWAN Member Libraries & Information Technology Staff:
We are currently experiencing some issues with search results in Enterprise. Common titles are not showing up and many searches yield few results.
SWAN staff is in contact with SirsiDynix regarding this issue. We will send updates as we have them.
Thank you for your patience.
Ian Nosek
SWAN System Administrator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5120
Fax: 630.734.5056
ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info>
http://support.swanlibraries.net
SWAN Member Library Staff:
The long-running maintenance report has been terminated by SirsiDynix.
Regularly scheduled reports are now being processed.
We sincerely apologize for the inconvenience and thank you for your patience.
Ian Nosek
SWAN System Administrator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5120
Fax: 630.734.5056
ian.nosek(a)railslibraries.info
http://support.swanlibraries.net
-----Original Message-----
From: swantech-bounces(a)list.swanlibraries.net [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt
Sent: Tuesday, April 26, 2016 7:18 AM
To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net
Subject: [SwanTech] Long-Running Maintenance Report (ADUUser)
Importance: High
SWAN Member Library Staff:
We're currently seeing a long-running maintenance report, "ADUUser", that's tying up the normally scheduled morning reports. This report may throw off the normal timing by a few hours. If possible, please avoid submitting unnecessary reports this morning so that we're able to catch up. We expect the reports functions will be freed up once again later this morning.
We sincerely apologize for the inconvenience and thank you for your patience.
Steven Schlewitt
SWAN IT Manager
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://www.railslibraries.info
_______________________________________________
SwanTech mailing list
SwanTech(a)list.swanlibraries.net
http://list.railslibraries.info/cgi-bin/mailman/listinfo/swantech
SWAN Member Library Staff:
We're currently seeing a long-running maintenance report, "ADUUser", that's tying up the normally scheduled morning reports. This report may throw off the normal timing by a few hours. If possible, please avoid submitting unnecessary reports this morning so that we're able to catch up. We expect the reports functions will be freed up once again later this morning.
We sincerely apologize for the inconvenience and thank you for your patience.
Steven Schlewitt
SWAN IT Manager
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://www.railslibraries.info
SWAN Member Library and Information Technology Staff:
We have been experiencing several issues with user records, including duplicate users and new users not being found in the database.
SWAN IT will be running a rebuild of the user database, which will occur overnight.
This rebuild should resolve all of the reported issues with user records.
We apologize for the inconvenience and thank you for your patience.
Ian Nosek
SWAN System Administrator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5120
Fax: 630.734.5056
ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info>
http://support.swanlibraries.net
Announcing Renee Clanton's Farewell Tour ----
I assume most of you have heard by now that Renee Clanton has announced her retirement from SWAN. Her last day will be July 29th. The good news is that she gave us over 3 months' notice. The fantastic news is that before Renee leaves she has a parting gift for any of our libraries that are interested in an informal site visit for you and/or your Circulation staff.
[cid:image003.jpg@01D19F08.A0AAADF0]
This isn't your typical farewell tour, Renee's plan is to answer any and all questions your library staff may have about Circulation.
Here is how it works, to request that Renee visits your library before her departure from SWAN on July 29th , you open a ticket. Please specify what date (if you have a preference) or the day of the week you would like Renee to appear at your Circ Desk (Monday through Thursday) and either morning or afternoon. Renee will then get back to you to firm up the date and time. First come, first served. Don't miss out on this golden opportunity, email in your ticket ASAP to help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Kate Boyle
SWAN Member Services Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info>
http://support.swanlibraries.net
The outage and system instability has been resolved. We'll continue to monitor the situation throughout the evening.
Thank you for your patience.
Steven Schlewitt
SWAN IT Manager
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://www.railslibraries.info
From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt
Sent: Tuesday, April 19, 2016 6:11 PM
To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net
Subject: [SWANcom] WorkFlows/Symphony Outage
SWAN Member Library Staff:
We're currently experiencing an outage of WorkFlows/Symphony. We're investigating the issue and will send additional information as soon as it's available.
Steven Schlewitt
SWAN IT Manager
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://www.railslibraries.info
