Hello SWAN Libraries,
Good news, SirsiDynix has posted an update on the credit card payment issue. Please open a ticket if you continue to have an issue with payments coming through on your Propay accounts that are not cleared from the patron record.
UPDATED 15 Nov 2016: Temporary issue with swipe, Enterprise, and e-Library payments
15 November 2016 6:30 AM MST
We have diagnosed and corrected the issue that is preventing BLUEcloud Commerce from accepting payments. We have now fixed that issue and all payments should be processing normally. Please contact customer support if you continue to see anything out of the ordinary.
Vickie Totton
Consultant, Member Services
vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714
SWAN Library Services
125 Tower Drive, Burr Ridge, IL 60527
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Lauren Levaggi
Sent: Wednesday, November 9, 2016 4:37 PM
To: swancom(a)list.swanlibraries.net
Subject: [SWANcom] BLUEcloud Commerce Issues
SWAN Libraries -
SirsiDynix has posted an alert on their support site concerning BLUEcloud Commerce. See below. We will keep you updated on the situation.
Temporary issue with Enterprise and swipe payments due to BLUEcloud Commerce
We are aware of an issue with BLUEcloud Commerce that is prohibiting some Libraries from processing swipe payments and some payments through Enterprise.
We are testing an update that we hope to apply by the end of the week that will alleviate these issues. This patch will be provided automatically so you will not need to take any action.
Thank you for your patience!
Lauren Levaggi
Support Analyst, Member Services
lauren(a)swanlibraries.net<mailto:lauren@swanlibraries.net> * (630)326-8621
SWAN Library Services
125 Tower Drive, Burr Ridge, IL 60527
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
SWAN Member Library Staff:
The ongoing issues with the Enterprise OPAC have been resolved. We’ve managed to get through the weekend without the nightly service interruptions that had been plaguing Enterprise since the start of November.
We thank you again for your patience and apologize for the inconvenience these outages caused.
Steven Schlewitt
Information Technology Manager
steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> • 630-326-5993
SWAN Library Services
125 Tower Drive, Burr Ridge, IL 60527
swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
From: Steven Schlewitt [mailto:steven@swanlibraries.net]
Sent: Friday, November 11, 2016 10:53 AM
To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net
Subject: *Important Update* Enterprise OPAC Stability
Importance: High
SWAN Member Library Staff:
The nightly SirsiDynix server outages affecting the Enterprise OPAC have unfortunately persisted throughout the week and may persist into the weekend.
Through nightly trial and error, SirsiDynix support has managed to reduce the outages to under thirty minutes sometime between 10pm-11pm, and they will not stop troubleshooting until the issue is resolved completely.
This issue is affecting up to 50 other SirsiDynix customers in addition to SWAN and has been escalated to the Director of SirsiDynix's Cloud Services division. That being the case, we're hoping for some good news this weekend. In the meantime, we've posted an alert on all Enterprise library profiles to inform patrons of the possible outages between 10 and 11pm.
Thank you for your continued patience, and stay tuned for further updates.
Steven Schlewitt
Information Technology Manager
steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> • 630-326-5993
SWAN Library Services
125 Tower Drive, Burr Ridge, IL 60527
swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net<mailto:webmaster@swanlibraries.net>
Sent: Monday, November 7, 2016 4:31 PM
To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>
Subject: [SWANcom] Update on Enterprise OPAC Stability
Message from sender:
From the SWAN Support Website:
Published on SWAN (https://support.swanlibraries.net)
________________________________
Update on Enterprise OPAC Stability
11/07/2016 - 16:30 - by Ian Nosek
SWAN Library Staff:
SirsiDynix is continuing to investigate the root cause of the recent Enterprise OPAC outages that have been typically occurring after-hours on a nightly basis.
While SirsiDynix support has determined that the issue is likely related to the backup process of their hosted Enterprise servers, they have not yet found a definitive solution.
Until SirsiDynix staff has fully resolved the issue, we are anticipating continued brief Enterprise service disruptions. Fortunately, these outages have been largely isolated to late evening hours after SWAN libraries have closed, so we expect that the impact of these outages will remain minimal.
We will send updates as we receive new information, and thank you for your continued patience.
________________________________
Source URL: https://support.swanlibraries.net/news/2016-11-07/update-enterprise-opac-st…
SWAN Library Staff:
After-hours SWAN staff were able to resolve the issue alongside SirsiDynix support early on Sunday morning. Checking today, it appears all duplicated records have unified and updated as expected.
If you continue to see duplicate records or encounter any issues with records that were updated over the weekend, please email us at help(a)swanlibraries.net<mailto:help@swanlibraries.net> to open a trouble ticket.
Thank you,
Steven Schlewitt
Information Technology Manager
steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993
SWAN Library Services
125 Tower Drive, Burr Ridge, IL 60527
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt
Sent: Saturday, November 12, 2016 2:27 PM
To: swancom(a)list.swanlibraries.net; swancirc(a)list.swanlibraries.net
Subject: [SWANcom] *Update* User Searching in Workflows Degraded
Importance: High
SWAN Library Staff:
Just a quick update on this issue - we've found that modifying a record will appear to create a duplicate patron record, but it's actually just a duplicate search index. Essentially, this means you might see repeat patrons in the search functions until we're able to re-run the maintenance report this evening. All duplicate records will be removed tomorrow, and any modifications/updates you make today will be applied to the patron's record, as expected.
We apologize for the confusion.
Steven Schlewitt
Information Technology Manager
steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993
SWAN Library Services
125 Tower Drive, Burr Ridge, IL 60527
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Rudy Host
Sent: Saturday, November 12, 2016 8:45 AM
To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>
Subject: [SWANcom] User Searching in Workflows Degraded
An overnight maintenance report encountered an issue and user searching in Workflows has been affected. Searching by name works properly, but searching based on information such as phone number or address will not. This issue will be resolved tomorrow. Sorry for any inconvenience this may cause.
Rudy Host
Network Administrator
rudy(a)swanlibraries.net<mailto:rudy@swanlibraries.net> * (630)326-5775
SWAN Library Services
125 Tower Drive, Burr Ridge, IL 60527
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
SWAN Library Staff:
Just a quick update on this issue - we've found that modifying a record will appear to create a duplicate patron record, but it's actually just a duplicate search index. Essentially, this means you might see repeat patrons in the search functions until we're able to re-run the maintenance report this evening. All duplicate records will be removed tomorrow, and any modifications/updates you make today will be applied to the patron's record, as expected.
We apologize for the confusion.
Steven Schlewitt
Information Technology Manager
steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993
SWAN Library Services
125 Tower Drive, Burr Ridge, IL 60527
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Rudy Host
Sent: Saturday, November 12, 2016 8:45 AM
To: swancom(a)list.swanlibraries.net
Subject: [SWANcom] User Searching in Workflows Degraded
An overnight maintenance report encountered an issue and user searching in Workflows has been affected. Searching by name works properly, but searching based on information such as phone number or address will not. This issue will be resolved tomorrow. Sorry for any inconvenience this may cause.
Rudy Host
Network Administrator
rudy(a)swanlibraries.net<mailto:rudy@swanlibraries.net> * (630)326-5775
SWAN Library Services
125 Tower Drive, Burr Ridge, IL 60527
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
An overnight maintenance report encountered an issue and user searching in Workflows has been affected. Searching by name works properly, but searching based on information such as phone number or address will not. This issue will be resolved tomorrow. Sorry for any inconvenience this may cause.
Rudy Host
Network Administrator
rudy(a)swanlibraries.net<mailto:rudy@swanlibraries.net> * (630)326-5775
SWAN Library Services
125 Tower Drive, Burr Ridge, IL 60527
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
As announced previously, SWAN has scheduled downtime for the weekend of December 3rd and December 4th.
Over the last week, a number of SWAN libraries have asked SWAN to add these dates to their Days Closed calendar. After discussing the advantages of using the Days Closed calendar for this planned downtime; SWAN Member Services recommends that all libraries change their calendar to closed on Dec. 3rd and 4th. Doing so, will have distinct advantages:
* You will not have any materials due back to your library on those dates when you are using Offline Circulation and are not checking in materials.
* Returned materials will not collect any fines for the weekend when you check them in on Monday.
* Items on your hold shelf that would have had a pickup by date of the 3rd or 4th will instead receive a pickup by date of Dec 5th.
For these reasons, we are proactively updating the Days Closed table for all SWAN libraries to Closed on Dec. 3rd and 4th.
This does not mean that you should close your library, it just means that the software will think you are closed on those dates and will not assign those dates as due dates to materials you will be circulating to patrons.
If you should have any questions, or would prefer that we do not update your Days Closed Calendar, please contact us at help(a)swanlibraries.net<mailto:help@swanlibraries.net>.
Thank you and have a great weekend.
Kate Boyle
Member Services Manager
kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617
SWAN Library Services
125 Tower Drive, Burr Ridge, IL 60527
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
SWAN Member Library Staff:
The nightly SirsiDynix server outages affecting the Enterprise OPAC have unfortunately persisted throughout the week and may persist into the weekend.
Through nightly trial and error, SirsiDynix support has managed to reduce the outages to under thirty minutes sometime between 10pm-11pm, and they will not stop troubleshooting until the issue is resolved completely.
This issue is affecting up to 50 other SirsiDynix customers in addition to SWAN and has been escalated to the Director of SirsiDynix's Cloud Services division. That being the case, we're hoping for some good news this weekend. In the meantime, we've posted an alert on all Enterprise library profiles to inform patrons of the possible outages between 10 and 11pm.
Thank you for your continued patience, and stay tuned for further updates.
Steven Schlewitt
Information Technology Manager
steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> • 630-326-5993
SWAN Library Services
125 Tower Drive, Burr Ridge, IL 60527
swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net
Sent: Monday, November 7, 2016 4:31 PM
To: swancom(a)list.swanlibraries.net
Subject: [SWANcom] Update on Enterprise OPAC Stability
Message from sender:
From the SWAN Support Website:
Published on SWAN (https://support.swanlibraries.net)
________________________________
Update on Enterprise OPAC Stability
11/07/2016 - 16:30 - by Ian Nosek
SWAN Library Staff:
SirsiDynix is continuing to investigate the root cause of the recent Enterprise OPAC outages that have been typically occurring after-hours on a nightly basis.
While SirsiDynix support has determined that the issue is likely related to the backup process of their hosted Enterprise servers, they have not yet found a definitive solution.
Until SirsiDynix staff has fully resolved the issue, we are anticipating continued brief Enterprise service disruptions. Fortunately, these outages have been largely isolated to late evening hours after SWAN libraries have closed, so we expect that the impact of these outages will remain minimal.
We will send updates as we receive new information, and thank you for your continued patience.
________________________________
Source URL: https://support.swanlibraries.net/news/2016-11-07/update-enterprise-opac-st…
SWAN Libraries -
SirsiDynix has posted an alert on their support site concerning BLUEcloud Commerce. See below. We will keep you updated on the situation.
Temporary issue with Enterprise and swipe payments due to BLUEcloud Commerce
We are aware of an issue with BLUEcloud Commerce that is prohibiting some Libraries from processing swipe payments and some payments through Enterprise.
We are testing an update that we hope to apply by the end of the week that will alleviate these issues. This patch will be provided automatically so you will not need to take any action.
Thank you for your patience!
Lauren Levaggi
Support Analyst, Member Services
lauren(a)swanlibraries.net<mailto:lauren@swanlibraries.net> * (630)326-8621
SWAN Library Services
125 Tower Drive, Burr Ridge, IL 60527
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
SWAN Library Staff:
I'm happy to report that both Spanish and Polish language options are now available on the Topaz signature pads.
When a user has either Spanish or Polish selected in the demographics tab, the user agreement will display accordingly when capturing a signature.
If there are any further questions, please contact us at help(a)swanlibraries.net<mailto:help@swanlibraries.net>.
Thanks for your patience!
Ian Nosek
System Administrator
ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> * (630)326-5886
SWAN Library Services
125 Tower Drive, Burr Ridge, IL 60527
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
