SWAN Member Library Staff:
We're expecting a very brief planned outage this evening at 11pm to hopefully regain stability with the Enterprise OPAC.
SirsiDynix Support will be overseeing the outage, and expect it should last no longer than a few minutes.
Steven Schlewitt
Information Technology Manager
steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
From: Steven Schlewitt
Sent: Wednesday, January 4, 2017 4:45 PM
To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net
Subject: *Resolved* Enterprise OPAC Outage (1/4)
SWAN Member Libraries & Information Technology Staff:
SirsiDynix Support appears to have resolved the outage, and Enterprise is stable at the moment. We'll continue to monitor the situation throughout the night and send updates if any become available.
Due to the frequency of recent Enterprise/SaaS outages, we've escalated this issue with the SirsiDynix account management team for deeper investigation.
Steven Schlewitt
Information Technology Manager
steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt
Sent: Wednesday, January 4, 2017 4:22 PM
To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>; swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net>
Subject: [SWANcom] Enterprise OPAC Outage (1/4)
Importance: High
SWAN Member Libraries & Information Technology Staff:
We're currently experiencing an outage of the Enterprise OPAC. We're in contact with SirsiDynix Support now, and hope to have the issue resolved as soon as possible.
Additional SWANcoms will be sent as soon as more information is available.
Thank you,
Steven Schlewitt
Information Technology Manager
steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
SWAN Member Libraries & Information Technology Staff:
SirsiDynix Support appears to have resolved the outage, and Enterprise is stable at the moment. We'll continue to monitor the situation throughout the night and send updates if any become available.
Due to the frequency of recent Enterprise/SaaS outages, we've escalated this issue with the SirsiDynix account management team for deeper investigation.
Steven Schlewitt
Information Technology Manager
steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt
Sent: Wednesday, January 4, 2017 4:22 PM
To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net
Subject: [SWANcom] Enterprise OPAC Outage (1/4)
Importance: High
SWAN Member Libraries & Information Technology Staff:
We're currently experiencing an outage of the Enterprise OPAC. We're in contact with SirsiDynix Support now, and hope to have the issue resolved as soon as possible.
Additional SWANcoms will be sent as soon as more information is available.
Thank you,
Steven Schlewitt
Information Technology Manager
steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
SWAN Member Libraries & Information Technology Staff:
We're currently experiencing an outage of the Enterprise OPAC. We're in contact with SirsiDynix Support now, and hope to have the issue resolved as soon as possible.
Additional SWANcoms will be sent as soon as more information is available.
Thank you,
Steven Schlewitt
Information Technology Manager
steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
SWAN Libraries:
The issues with Enterprise incorrectly displaying statuses of items has been resolved. You probably noticed around 20 minutes ago the situation improved once SirsiDynix support corrected the service within their Enterprise SaaS for SWAN.
Aaron Skog
Executive Director
aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022
*Please note my new email address and phone number*
*Our new business address as of December 12, 2016*
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
SWAN Libraries:
We are experiencing some Enterprise issues related to the status of items. We are working on a resolution. Hang tight, let your colleagues know!
Aaron Skog
Executive Director
aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022
*Please note my new email address and phone number*
*Our new business address as of December 12, 2016*
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
From the SWAN Support Website:
SWAN Member Libraries,
Voting for the new libraries seeking SWAN membership opens today. The
election will run January 1-31, 2017. Online voting will begin for the
membership to approve or reject the proposed 19 libraries from LINC and MAGIC
that wish to join SWAN. You can review all past materials and communications
around this project here:
https://support.swanlibraries.net/content/new-libraries-seeking-swan-member…
[1].
Each SWAN member library director has one vote to cast for the group of 19
libraries. Voting will be live through 11:59 p.m. on Tuesday, January 31,
2017. Per SWAN’s Bylaws, a quorum of 52 libraries is needed for this vote
to be approved. The election’s results will be announced Wednesday,
February 1 via SWANcom and on our website.
If you have questions or would like more information, please contact SWAN
Executive Director Aaron Skog at aaron(a)swanlibraries.net [2] or
(630)326-7022; or any of the SWAN Board Members
(https://support.swanlibraries.net/content/swan-board-committees [3]). We are
all more than happy to discuss how this will impact SWAN’s future and any
thoughts you’d like to share.
//
Originally posted at:
https://support.swanlibraries.net/news/2017-01-01/voting-now-live-regarding…
[1]
https://support.swanlibraries.net/content/new-libraries-seeking-swan-member…
[2] mailto:aaron@swanlibraries.net
[3] https://support.swanlibraries.net/content/swan-board-committees