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Tuesday, February 7 Committee of the Whole Meeting at Oak Lawn Public Library

by webmaster＠swanlibraries.net

9 years, 5 months

*Update - Brief Downtime Planned* Enterprise OPAC Outage (1/4)

by Steven Schlewitt

SWAN Member Library Staff: We're expecting a very brief planned outage this evening at 11pm to hopefully regain stability with the Enterprise OPAC. SirsiDynix Support will be overseeing the outage, and expect it should last no longer than a few minutes. Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: Steven Schlewitt Sent: Wednesday, January 4, 2017 4:45 PM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: *Resolved* Enterprise OPAC Outage (1/4) SWAN Member Libraries & Information Technology Staff: SirsiDynix Support appears to have resolved the outage, and Enterprise is stable at the moment. We'll continue to monitor the situation throughout the night and send updates if any become available. Due to the frequency of recent Enterprise/SaaS outages, we've escalated this issue with the SirsiDynix account management team for deeper investigation. Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Wednesday, January 4, 2017 4:22 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>; swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net> Subject: [SWANcom] Enterprise OPAC Outage (1/4) Importance: High SWAN Member Libraries & Information Technology Staff: We're currently experiencing an outage of the Enterprise OPAC. We're in contact with SirsiDynix Support now, and hope to have the issue resolved as soon as possible. Additional SWANcoms will be sent as soon as more information is available. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 5 months

*Resolved* Enterprise OPAC Outage (1/4)

by Steven Schlewitt

SWAN Member Libraries & Information Technology Staff: SirsiDynix Support appears to have resolved the outage, and Enterprise is stable at the moment. We'll continue to monitor the situation throughout the night and send updates if any become available. Due to the frequency of recent Enterprise/SaaS outages, we've escalated this issue with the SirsiDynix account management team for deeper investigation. Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Wednesday, January 4, 2017 4:22 PM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SWANcom] Enterprise OPAC Outage (1/4) Importance: High SWAN Member Libraries & Information Technology Staff: We're currently experiencing an outage of the Enterprise OPAC. We're in contact with SirsiDynix Support now, and hope to have the issue resolved as soon as possible. Additional SWANcoms will be sent as soon as more information is available. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 5 months

Enterprise OPAC Outage (1/4)

by Steven Schlewitt

SWAN Member Libraries & Information Technology Staff: We're currently experiencing an outage of the Enterprise OPAC. We're in contact with SirsiDynix Support now, and hope to have the issue resolved as soon as possible. Additional SWANcoms will be sent as soon as more information is available. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 5 months

New Facets Coming Soon

by webmaster＠swanlibraries.net

9 years, 5 months

*RESOLVED* Enterprise Issues Morning 1/2

by Aaron Skog

SWAN Libraries: The issues with Enterprise incorrectly displaying statuses of items has been resolved. You probably noticed around 20 minutes ago the situation improved once SirsiDynix support corrected the service within their Enterprise SaaS for SWAN. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 *Please note my new email address and phone number* *Our new business address as of December 12, 2016* SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 5 months

Enterprise Issues Reported 1/2/2017

by Aaron Skog

SWAN Libraries: We are experiencing some Enterprise issues related to the status of items. We are working on a resolution. Hang tight, let your colleagues know! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 *Please note my new email address and phone number* *Our new business address as of December 12, 2016* SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 5 months

Voting Now Live Regarding New Libraries Seeking SWAN Membership

by susan.ricker＠railslibraries.info

From the SWAN Support Website: SWAN Member Libraries, Voting for the new libraries seeking SWAN membership opens today. The election will run January 1-31, 2017. Online voting will begin for the membership to approve or reject the proposed 19 libraries from LINC and MAGIC that wish to join SWAN. You can review all past materials and communications around this project here: https://support.swanlibraries.net/content/new-libraries-seeking-swan-member… [1]. Each SWAN member library director has one vote to cast for the group of 19 libraries. Voting will be live through 11:59 p.m. on Tuesday, January 31, 2017. Per SWAN’s Bylaws, a quorum of 52 libraries is needed for this vote to be approved. The election’s results will be announced Wednesday, February 1 via SWANcom and on our website. If you have questions or would like more information, please contact SWAN Executive Director Aaron Skog at aaron(a)swanlibraries.net [2] or (630)326-7022; or any of the SWAN Board Members (https://support.swanlibraries.net/content/swan-board-committees [3]). We are all more than happy to discuss how this will impact SWAN’s future and any thoughts you’d like to share. // Originally posted at: https://support.swanlibraries.net/news/2017-01-01/voting-now-live-regarding… [1] https://support.swanlibraries.net/content/new-libraries-seeking-swan-member… [2] mailto:aaron@swanlibraries.net [3] https://support.swanlibraries.net/content/swan-board-committees

9 years, 5 months

Help Us Plan the 2017 SWANstravaganza User Event!

by webmaster＠swanlibraries.net

9 years, 5 months

SWAN 2017 Meetings and Events Calendar

by webmaster＠swanlibraries.net

9 years, 5 months

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