Please route to appropriate staff
Attached please find the documentation explaining how "User Groups" work in Symphony. A workshop is being held on Monday, July 25, beginning at
9:30 a.m. in the meeting room in Burr Ridge. The documentation will be discussed in detail as well as some concepts will be demonstrated. Sign up in L2 if you plan on attending. http://www.librarylearning.info/events/default.aspx?eventID=23032
If your library is planning on using "User Groups", please open a ticket after 8/1/16 requesting that we activate the "User Groups" tab in WorkFlows.
Let me know if you have questions. After July 28th, please open a ticket with any questions you may have.
Renee
Renee Clanton
SWAN Member Services Consultant
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5169
Fax: 630.734.5056
renee.clanton(a)railslibraries.info<mailto:renee.clanton@railslibraries.info>
http://support.swanlibraries.net
SWAN Member Library & Information Technology Staff:
We've received several inquiries over a persisting "update needed" prompt after completing the upgrade to WorkFlows 3.5.1.1. While the issue appears to be sporadic, we have released a patched MSI package that will ensure it does not occur with any installations moving forward.
* If you haven't already completed the upgrade installations at your library, please only perform the installation using the latest MSI provided on the support site below.
https://support.swanlibraries.net/content/software-downloads
* If you've already completed upgrades and are experiencing the "update needed" prompt, we've released a quick patch that should resolve the issue without uninstalling/reinstalling. You can also find that patch on our support site, as the "StampFileCorrection.zip"
https://support.swanlibraries.net/content/software-downloads
* If you have already completed your installations, but have not experienced the "update needed" prompt, no further action is necessary - your workstations are upgraded and ready for use. (Don't forget to submit a formsite survey from the link below)
https://fs8.formsite.com/SWANServices/form218/index.html
Steven Schlewitt
SWAN IT Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://support.swanlibraries.net
SWAN Libraries -
We are getting ready to send out your BLUEcloud Analytics logins. We need to make sure your XXX(a)notices.swanlibraries.net<mailto:XXX@notices.swanlibraries.net> generic email alias is up to date. SWAN uses this email address to send out information pertaining to library directors and managers. You can have up to 3 staff email addresses linked to your XXX(a)notices.swanlibraries.net<mailto:XXX@notices.swanlibraries.net> .
Please follow the directions below to edit your email alias:
1. Go to our support website at support.swanlibraries.net<https://support.swanlibraries.net/node>
2. Login using your L2 Library Learning credentials
3. Go to the Web Forms tab > then Edit Aliased Email
4. If needed, edit or add the email address(s) you would like linked to XXX(a)notices.swanlibraries.net<mailto:XXX@notices.swanlibraries.net> . The majority of our libraries include their directors and managers only.
Please update them by Friday 7/15/16. If you have any questions, email Joseph Miller at joseph.miller(a)railslibraries.info<mailto:joseph.miller@railslibraries.info> .
Thanks,
Lauren Levaggi
SWAN Member Services Support Analyst
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5155
Fax: 630.734.5056
lauren.levaggi(a)railslibraries.info<mailto:lauren.levaggi@railslibraries.info>
http://support.swanlibraries.net
SWAN Libraries -
On behalf of Norma Rubio at Crete Public Library:
"Crete Public Library is experiencing a major nationwide phone outage due to
Comcast. We were told the estimated time to would be 7:00 however that may
have changed. We apologize for the inconvenience."
Lauren Levaggi
SWAN Member Services Support Analyst
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5155
Fax: 630.734.5056
lauren.levaggi(a)railslibraries.info<mailto:lauren.levaggi@railslibraries.info>
http://support.swanlibraries.net
SWAN Libraries -
The Westmont Public Library is experiencing a phone system outage due to a Comcast region outage. They have been told their phone system will be down until 5:57pm. If the situation changes we will let you know.
Thanks,
Lauren Levaggi
SWAN Member Services Support Analyst
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5155
Fax: 630.734.5056
lauren.levaggi(a)railslibraries.info<mailto:lauren.levaggi@railslibraries.info>
http://support.swanlibraries.net
The issue is now resolved. It appears to have been unrelated to this morning's upgrade, but rather, due to a large report that was stuck in formatting.
Thank you for your patience as we investigated the issue.
Steven Schlewitt
SWAN IT Manager
Burr Ridge Office
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://www.railslibraries.info
From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt
Sent: Tuesday, July 12, 2016 9:35 AM
To: swancom(a)list.swanlibraries.net
Subject: [SWANcom] WorkFlows Reports Issue
SWAN Member Library Staff:
We're currently experiencing an issue with the WorkFlows Reports module. We're investigating the issue alongside SirsiDynix support and will send additional information as soon as it becomes available.
Thank you,
Steven Schlewitt
SWAN IT Manager
Burr Ridge Office
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://www.railslibraries.info
SWAN Member Library Staff:
We're currently experiencing an issue with the WorkFlows Reports module. We're investigating the issue alongside SirsiDynix support and will send additional information as soon as it becomes available.
Thank you,
Steven Schlewitt
SWAN IT Manager
Burr Ridge Office
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://www.railslibraries.info
The upgrade to Symphony 3.5.1.1 has concluded. Feel free to login to WorkFlows at any time.
Remember to upgrade your WorkFlows client and submit a FormSite survey from the links below prior to August 12th.
https://support.swanlibraries.net/content/software-downloads
Should you encounter any issues with the new version, please email help(a)swanlibraries.net<mailto:help@swanlibraries.net> or call 630.734.5153.
Thank you,
Steven Schlewitt
SWAN IT Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://support.swanlibraries.net
From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt
Sent: Tuesday, July 12, 2016 6:38 AM
To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net
Subject: [SWANcom] *Update* ILS Upgrade to Symphony 3.5.1.1 on 7/11
SWAN Member Library Staff:
The upgrade to 3.5.1.1 is nearly finished. We expect to have everything wrapped up within the hour.
Thank you for your patience,
Steven Schlewitt
SWAN IT Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://support.swanlibraries.net
From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt
Sent: Monday, July 11, 2016 4:48 PM
To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>; swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net>
Subject: [SWANcom] *Important* (Reminder) Upcoming ILS Upgrade to Symphony 3.5.1.1 on 7/11
Importance: High
SWAN Member Library Staff:
Just a reminder – this evening, we’ll be upgrading to the newest Symphony WorkFlows version, 3.5.1.1. Tomorrow morning, upon initial login to WorkFlows, you will likely be prompted with the following pop-ups…
[cid:image001.jpg@01D1DC0A.33095B90]
Or
[cid:image002.jpg@01D1DC0A.33095B90]
Please do not click “Yes” for the automatic update. You’ll need to install the latest SWAN WorkFlows version available at the SWAN support site at the link below. The SWAN MSI package provided will uninstall your previous version and install the latest with additional SWAN features included.
https://support.swanlibraries.net/content/software-downloads (L2 login required)
Your current version of WorkFlows (3.5.0) will continue to work as expected; however, you will need to install the new SWAN WorkFlows 3.5.1.1 package sometime within the next month and submit a Formsite survey for your library to complete the upgrade process. The deadline for the upgrade is August 12th.
Should you encounter any issues during the installation process or following this evening’s server upgrade, please email help(a)swanlibraries.net<mailto:help@swanlibraries.net> or call 630.734.5153.
Thank you,
Steven Schlewitt
SWAN IT Manager
Burr Ridge Office
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://www.railslibraries.info
From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net<mailto:webmaster@swanlibraries.net>
Sent: Thursday, July 7, 2016 3:34 PM
To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>
Subject: [SWANcom] *Important* Upcoming ILS Upgrade to Symphony 3.5.1.1 on 7/11
Message from sender:
From the SWAN Support Website:
Published on SWAN (https://support.swanlibraries.net)
________________________________
*Important* Upcoming ILS Upgrade to Symphony 3.5.1.1 on 7/11
07/07/2016 - 15:33 - by Steven Schlewitt
SWANTech<https://support.swanlibraries.net/taxonomy/term/78>
SWAN Member Library Staff:
Overnight from Monday 7/11 at 10:00pm to Tuesday 7/12 at 6:00am, SirsiDynix will be upgrading SWAN’s Symphony ILS from version 3.5.0 to 3.5.1.1. This upgrade will require intermittent downtime throughout the overnight hours, and the Enterprise OPAC My Account functions will also be inaccessible during this time. A banner will be posted to the Enterprise homepage to notify patrons.
Similarly to past ILS server upgrades, a new WorkFlows client will be required to take advantage of the new features and bug fixes; however, this client upgrade is not required until AFTER the server upgrade has been completed on 7/12.
Following the upgrade and go-live on 7/12, your current 3.5.0 WorkFlows client will continue to function as expected - you simply will not have access to the new features and bug fixes. That being the case, there is no rush to complete the installation immediately afterward. SWAN will not be requiring client upgrades until after we’re live on 3.5.1.1 on 7/12, and libraries will have up to one month to complete the upgrade and submit a FormSite completion survey, which will be provided with the download link and documentation.
Important Notes:
Please do not click the “Update now” options prompted from the WorkFlows client after go-live.
- SWAN utilizes a customized setup MSI that incorporates additional features and functions. This setup MSI will also uninstall previous versions of WorkFlows automatically. One day prior to go-live, SWAN will release the new documentation and MSI via the support site at https://support.swanlibraries.net/content/software-downloads. We request that you install this client after we’re live on 3.5.1.1 on 7/12, but no later than 8/12.
- Early installation of the 3.5.1.1 MSI will not cause issues, although users will be prompted to downgrade their WorkFlows version when attempting to access our Production server (which is not necessary – this prompt can be ignored and they can still access the Production server).
- If you do happen to click the "Update now" button, you may need to uninstall/reinstall your WorkFlows client later on for access to specific SWAN features.
A few specific advantages to the new Symphony 3.5.1.1 version include the following:
- Inventory Item Wizard no longer incorrectly updates the Last Activity Date of an item
- Signature pads now support additional languages, including Spanish and Polish, based on the patron’s set language preference
- WorkFlows client runs on an updated Java JRE, improving security and reliability of the application
- WorkFlows toolbars have additional font and icon sizing settings for better visibility
If you have any questions about the upgrade or encounter issues, please contact SWAN Support at 630.734.5153, or submit a ticket via email through help(a)swanlibraries.net<mailto:help@swanlibraries.net>.
An additional SWANcom with a link to the 3.5.1.1 client and installation documentation will be sent on 7/11.
________________________________
Source URL: https://support.swanlibraries.net/news/2016-07-07/important-upcoming-ils-up…
SWAN Member Library Staff:
The upgrade to 3.5.1.1 is nearly finished. We expect to have everything wrapped up within the hour.
Thank you for your patience,
Steven Schlewitt
SWAN IT Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://support.swanlibraries.net
From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt
Sent: Monday, July 11, 2016 4:48 PM
To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net
Subject: [SWANcom] *Important* (Reminder) Upcoming ILS Upgrade to Symphony 3.5.1.1 on 7/11
Importance: High
SWAN Member Library Staff:
Just a reminder – this evening, we’ll be upgrading to the newest Symphony WorkFlows version, 3.5.1.1. Tomorrow morning, upon initial login to WorkFlows, you will likely be prompted with the following pop-ups…
[cid:image001.jpg@01D1DC07.EF43BA10]
Or
[cid:image002.jpg@01D1DC07.EF43BA10]
Please do not click “Yes” for the automatic update. You’ll need to install the latest SWAN WorkFlows version available at the SWAN support site at the link below. The SWAN MSI package provided will uninstall your previous version and install the latest with additional SWAN features included.
https://support.swanlibraries.net/content/software-downloads (L2 login required)
Your current version of WorkFlows (3.5.0) will continue to work as expected; however, you will need to install the new SWAN WorkFlows 3.5.1.1 package sometime within the next month and submit a Formsite survey for your library to complete the upgrade process. The deadline for the upgrade is August 12th.
Should you encounter any issues during the installation process or following this evening’s server upgrade, please email help(a)swanlibraries.net<mailto:help@swanlibraries.net> or call 630.734.5153.
Thank you,
Steven Schlewitt
SWAN IT Manager
Burr Ridge Office
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://www.railslibraries.info
From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net<mailto:webmaster@swanlibraries.net>
Sent: Thursday, July 7, 2016 3:34 PM
To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>
Subject: [SWANcom] *Important* Upcoming ILS Upgrade to Symphony 3.5.1.1 on 7/11
Message from sender:
From the SWAN Support Website:
Published on SWAN (https://support.swanlibraries.net)
________________________________
*Important* Upcoming ILS Upgrade to Symphony 3.5.1.1 on 7/11
07/07/2016 - 15:33 - by Steven Schlewitt
SWANTech<https://support.swanlibraries.net/taxonomy/term/78>
SWAN Member Library Staff:
Overnight from Monday 7/11 at 10:00pm to Tuesday 7/12 at 6:00am, SirsiDynix will be upgrading SWAN’s Symphony ILS from version 3.5.0 to 3.5.1.1. This upgrade will require intermittent downtime throughout the overnight hours, and the Enterprise OPAC My Account functions will also be inaccessible during this time. A banner will be posted to the Enterprise homepage to notify patrons.
Similarly to past ILS server upgrades, a new WorkFlows client will be required to take advantage of the new features and bug fixes; however, this client upgrade is not required until AFTER the server upgrade has been completed on 7/12.
Following the upgrade and go-live on 7/12, your current 3.5.0 WorkFlows client will continue to function as expected - you simply will not have access to the new features and bug fixes. That being the case, there is no rush to complete the installation immediately afterward. SWAN will not be requiring client upgrades until after we’re live on 3.5.1.1 on 7/12, and libraries will have up to one month to complete the upgrade and submit a FormSite completion survey, which will be provided with the download link and documentation.
Important Notes:
Please do not click the “Update now” options prompted from the WorkFlows client after go-live.
- SWAN utilizes a customized setup MSI that incorporates additional features and functions. This setup MSI will also uninstall previous versions of WorkFlows automatically. One day prior to go-live, SWAN will release the new documentation and MSI via the support site at https://support.swanlibraries.net/content/software-downloads. We request that you install this client after we’re live on 3.5.1.1 on 7/12, but no later than 8/12.
- Early installation of the 3.5.1.1 MSI will not cause issues, although users will be prompted to downgrade their WorkFlows version when attempting to access our Production server (which is not necessary – this prompt can be ignored and they can still access the Production server).
- If you do happen to click the "Update now" button, you may need to uninstall/reinstall your WorkFlows client later on for access to specific SWAN features.
A few specific advantages to the new Symphony 3.5.1.1 version include the following:
- Inventory Item Wizard no longer incorrectly updates the Last Activity Date of an item
- Signature pads now support additional languages, including Spanish and Polish, based on the patron’s set language preference
- WorkFlows client runs on an updated Java JRE, improving security and reliability of the application
- WorkFlows toolbars have additional font and icon sizing settings for better visibility
If you have any questions about the upgrade or encounter issues, please contact SWAN Support at 630.734.5153, or submit a ticket via email through help(a)swanlibraries.net<mailto:help@swanlibraries.net>.
An additional SWANcom with a link to the 3.5.1.1 client and installation documentation will be sent on 7/11.
________________________________
Source URL: https://support.swanlibraries.net/news/2016-07-07/important-upcoming-ils-up…
SWAN Libraries -
The Matteson Area Public Library District is currently experiencing phone service issues. If you dial their number you will get a voicemail recording. Please send an email using their contact list here http://www.mattesonpubliclibrary.org/contact/ if you need to reach out to them. We will keep you updated on the situation.
Thanks!
Lauren Levaggi
SWAN Member Services Support Analyst
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5155
Fax: 630.734.5056
lauren.levaggi(a)railslibraries.info<mailto:lauren.levaggi@railslibraries.info>
http://support.swanlibraries.net
