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*Important Update* Enterprise OPAC Stability

by Steven Schlewitt

SWAN Member Library Staff: The nightly SirsiDynix server outages affecting the Enterprise OPAC have unfortunately persisted throughout the week and may persist into the weekend. Through nightly trial and error, SirsiDynix support has managed to reduce the outages to under thirty minutes sometime between 10pm-11pm, and they will not stop troubleshooting until the issue is resolved completely. This issue is affecting up to 50 other SirsiDynix customers in addition to SWAN and has been escalated to the Director of SirsiDynix's Cloud Services division. That being the case, we're hoping for some good news this weekend. In the meantime, we've posted an alert on all Enterprise library profiles to inform patrons of the possible outages between 10 and 11pm. Thank you for your continued patience, and stay tuned for further updates. Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> • 630-326-5993 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net Sent: Monday, November 7, 2016 4:31 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Update on Enterprise OPAC Stability Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Update on Enterprise OPAC Stability 11/07/2016 - 16:30 - by Ian Nosek SWAN Library Staff: SirsiDynix is continuing to investigate the root cause of the recent Enterprise OPAC outages that have been typically occurring after-hours on a nightly basis. While SirsiDynix support has determined that the issue is likely related to the backup process of their hosted Enterprise servers, they have not yet found a definitive solution. Until SirsiDynix staff has fully resolved the issue, we are anticipating continued brief Enterprise service disruptions. Fortunately, these outages have been largely isolated to late evening hours after SWAN libraries have closed, so we expect that the impact of these outages will remain minimal. We will send updates as we receive new information, and thank you for your continued patience. ________________________________ Source URL: https://support.swanlibraries.net/news/2016-11-07/update-enterprise-opac-st…

9 years, 1 month

BLUEcloud Commerce Issues

by Lauren Levaggi

SWAN Libraries - SirsiDynix has posted an alert on their support site concerning BLUEcloud Commerce. See below. We will keep you updated on the situation. Temporary issue with Enterprise and swipe payments due to BLUEcloud Commerce We are aware of an issue with BLUEcloud Commerce that is prohibiting some Libraries from processing swipe payments and some payments through Enterprise. We are testing an update that we hope to apply by the end of the week that will alleviate these issues. This patch will be provided automatically so you will not need to take any action. Thank you for your patience! Lauren Levaggi Support Analyst, Member Services lauren(a)swanlibraries.net<mailto:lauren@swanlibraries.net> * (630)326-8621 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 1 month

Spanish and Polish language options for signature pads

by Ian Nosek

SWAN Library Staff: I'm happy to report that both Spanish and Polish language options are now available on the Topaz signature pads. When a user has either Spanish or Polish selected in the demographics tab, the user agreement will display accordingly when capturing a signature. If there are any further questions, please contact us at help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thanks for your patience! Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> * (630)326-5886 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 1 month

Update on Enterprise OPAC Stability

by webmaster＠swanlibraries.net

9 years, 1 month

SWAN Circ Advisory Committee Membership election results

by Kate Boyle

I am pleased to announce the results of the SWAN Circ Advisory election for 2016: Jessica Nawrocki, Frankfort PLD Cheryl Pawlak, Downers Grove PL Roberta Richter, LaGrange Park PLD Brittany Smith, Westmont PL Our next meeting is Wednesday, November 16th at 9:30 in the Main Meeting Room at RAILS. All Circ Supervisors/ Managers are welcome. Agenda to follow later this week. Thank you to all of you who volunteered to serve and put your name in the ring. Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 1 month

Upcoming SWAN Member Services meetings and workshops

by Kate Boyle

**** Please route to appropriate personnel **** Everyone - Just a quick reminder on a few upcoming meetings and workshops being hosted by SWAN Member Services: Thursday, 11/10 9:30 - Noon --- Serials User Group Meeting <http://www.librarylearning.info/events/?eventID=23519> - join us for a discussion on the Serials module. Whether you are a current user of Serials or interested in learning more, please join us for a discussion of the Serials module. Monday, 11/14 9:30 - Noon --- MobileCirc Faire<http://www.librarylearning.info/events/?eventID=23551> - Bring in your new tablet and peripherals and we will get the license and peripherals set up. You don't need to bring your tablet with you to attend this event. After completing setup we will be providing training sessions on various circulation functions: Checkout, Checkin, Renewals, Patron Registration, Modify User, Mark Item Used (In-House use), On-shelf Holds Pull List, Offline Circ and Inventory. Additionally, the SWAN MobileCirc Mobile Device Registration linked below is REQUIRED prior to setup of your MobileCirc license. We will be unable to set up any devices without a registration form. https://fs8.formsite.com/SWANServices/form209/index.html Wednesday, 11/16 9:30 - Noon --- SWAN Circ Advisory Committee Meeting - This meeting is open to all Circulation Supervisors/Managers. Thursday, 12/8 9:30 - Noon --- Circulation Users Group Meeting <http://www.librarylearning.info/events/?eventID=23517> This meeting takes the place of the North and South Circulation Managers meetings normally scheduled in December. All Circulation Supervisors/Managers are welcome. Upcoming BlueCloud Analytics workshops are being held on: Nov. 9th class full Nov 23rd class full Dec 7th class full Dec 14th<http://www.librarylearning.info/events/?eventID=23531> room still available Dec 21st<http://www.librarylearning.info/admin/roster.aspx?eventID=23532> room still available If you should have any questions, don't hesitate to contact Member Services at 630-734-5153. Have a great week! Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 1 month

Enterprise OPAC Stability Update

by webmaster＠swanlibraries.net

9 years, 1 month

Enterprise Outage (11/4 at 4:55pm)

by webmaster＠swanlibraries.net

9 years, 1 month

*Resolved* Brief Enterprise Outage at 10am This Morning

by Steven Schlewitt

SWAN Member Library Staff: This morning, we experienced a 10 minute outage of the Enterprise OPAC. SirsiDynix has already resolved the issue and identified it as a SirsiDynix system-wide outage. We do not anticipate further disruptions today, but we'll send additional SWANcoms should the issue reoccur. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 125 Tower Drive, Burr Ridge, IL 60527 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 1 month

Summary and Next Steps of Today's Committee of the Whole Meeting

by webmaster＠swanlibraries.net

9 years, 1 month

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