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Fiction/Nonfiction Facet Live on Enterprise

by webmaster＠swanlibraries.net

9 years, 5 months

*Reminder* Planned Network Outage on Wed, Jan 25 5am-6am

by Aaron Skog

SWAN Libraries: This is just a reminder of planned work in the RAILS datacenter tomorrow at 5am for 1 hour. Details on services impacted are listed in the SWAN support posting below. https://support.swanlibraries.net/news/2017-01-23/railsswan-planned-network… Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 *Please note my new email address and phone number* *Our new business address as of December 12, 2016* SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 5 months

IPLAR

by Crystal Vela

**Please route to appropriate staff** SWAN has created reports using BLUEcloud Analytics to assist with IPLAR reports. Attached are instructions on how to find and use them. If you have any questions, please send a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net> Crystal Vela Consultant, Member Services crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * (630)326-8059 *Please note my new email address and phone number* SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 5 months

Enterprise Maintenance Scheduled Tonight 10pm, Jan 20

by Aaron Skog

SWAN Libraries: This maintenance at 10pm tonight on our hosted Enterprise was requested by SirsiDynix from the Software-as-a-Service (SaaS) Team. They indicated it was urgent. It will bring all of SWAN's Enterprise down for a period, perhaps an hour at the most. We will send out updates via SWANcom. https://support.swanlibraries.net/news/2017-01-20/enterprise-maintenance-sc… For reference, the other week I wrote about some ongoing Enterprise issues that SWAN is working with SirsiDynix to correct. I hope to provide you all an update next week on the subject of Enterprise. https://support.swanlibraries.net/news/2017-01-06/corrective-measures-enter… Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 *Please note my new email address and phone number* *Our new business address as of December 12, 2016* SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 5 months

In transit Items

by Vickie Totton

**Please route to appropriate staff** SWAN will be running the List Items in Transit 30 Days or Longer report and distributing it on a monthly basis. Attached please find the report for this month and the instructions for processing it. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 5 months

Enterprise Maintenance Scheduled Friday 1/20 from 10pm-11pm

by webmaster＠swanlibraries.net

9 years, 5 months

RAILS/SWAN Planned Network Outage on Wed, Jan 25th from 5am-6am

by webmaster＠swanlibraries.net

9 years, 5 months

Enterprise issue resolved

by webmaster＠swanlibraries.net

9 years, 5 months

Issue with Enterprise in Firefox

by webmaster＠swanlibraries.net

9 years, 5 months

UPDATE: Annual Patron Purge

by Vickie Totton

Everyone: We will be splitting up the patron purge to ensure the overnight processing reports run correctly. The purge, and your lists, will be complete by the end of the week. Yesterday's reminder email contained a typo for the help desk email address; the correct address to open a ticket for a list of your purged patrons is help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you to all who alerted me to the typo! Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Vickie Totton Sent: Monday, January 16, 2017 3:20 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] REMINDER: Annual Patron Purge Just a reminder, the annual patron purge will take place tomorrow. Please open a ticket if you would like a list of your purged patrons. You can open a ticket by sending an email to help(a)swanlibraies.net<mailto:help@swanlibraies.net>. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Vickie Totton Sent: Wednesday, December 21, 2016 4:06 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] Annual Patron Purge ****Please route to appropriate personnel**** [cid:image002.jpg@01D270B6.2F059720]SWAN Annual Patron Purge We will be conducting our annual patron purge on January 17, 2017. The purge will remove any patron that meets the following criteria: * No checkouts or bills (including overdue fines) * Expiration date of earlier than 01/01/2014 (expired 3 or more years) OR * No checkouts or bills (including overdue fines) * Last Activity Date earlier than 01/01/2010 (no activity in 7 or more years) In the attached reports you will find lists of your patrons that meet either the expiration date or Last Activity Date criteria but have bills. Please let us know by January 13, 2017 if you would like us to cancel bills for patrons who are under the $5.00 or $10.00 threshold. If you have any questions regarding the purge please feel free to contact us. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 5 months

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