On behalf of BFS and MTS:
The Brookfield Public Library will be closed Friday, December 2nd.
The Matteson Area Public Library District will be closed Friday, December 2nd.
Lauren Levaggi
Support Analyst, Member Services
lauren(a)swanlibraries.net<mailto:lauren@swanlibraries.net> * (630)326-8621
SWAN Library Services
125 Tower Drive, Burr Ridge, IL 60527
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
At the request of HWS -
The Homewood Public Library will be closed on 12/2/2016 for all staff in-service. They will re-open on Saturday 12/3/2016.
Lauren Levaggi
Support Analyst, Member Services
lauren(a)swanlibraries.net<mailto:lauren@swanlibraries.net> * (630)326-8621
SWAN Library Services
125 Tower Drive, Burr Ridge, IL 60527
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
+++ Please Route to Appropriate Staff +++
SWAN Member Staff:
As many of you know, SWAN creates new bibliographic records each year for weekly and some especially popular monthly magazines. This prevents usability problems that can arise when too many items are attached to a single record.
The weekly serials records for 2017 are ready for the arrival of your 2017 subscriptions. A full list of these titles and their control numbers can be found on the support site under "SD Cataloging" or through this link: Weeklies 2017<https://support.swanlibraries.net/system/files/Weeklies%202017.pdf>.
If there are any serials titles that you believe would benefit from similar treatment, please contact SWAN Support for consideration, and as always, don't hesitate to contact us at help(a)swanlibraries.net<mailto:help@swanlibraries.net> with any questions or concerns.
We are also announcing the release of a new Helper for the Modify Control Wizard in the Serial Control module: Change Title Link Helper. The Change Title Link Helper can be used to sever the link between a Serial Control record and one title, allowing you to attach that same Serial Control record to a different title. This allows you to "transfer" a Serial Control record from one title to another. Please see the attached document for more information.
The Change Title Link Helper will be available for use beginning Wednesday, 11/30/2016. Please feel free to use this Helper if you think it will positively affect your workflow. If you prefer not to use the Helper and would also like it removed from the available Helpers in Modify Control Wizard, please send a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>.
Thank you.
Samantha Dietel
Consultant, Member Services
samantha(a)swanlibraries.net<mailto:samantha@swanlibraries.net> * (630) 326-8647
SWAN Library Services
125 Tower Drive, Burr Ridge, IL 60527
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
The SWAN Support Site and OTRS Ticketing System have been restored.
Thank you for your patience, and have a great Thanksgiving weekend!
Steven Schlewitt
Information Technology Manager
steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993
SWAN Library Services
125 Tower Drive, Burr Ridge, IL 60527
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt
Sent: Wednesday, November 23, 2016 4:02 PM
To: swancom(a)list.swanlibraries.net; swancirc(a)list.swanlibraries.net
Subject: [SWANcom] SWAN Support Site Outage
SWAN Member Library Staff:
We're currently experiencing an outage of the SWAN Support Site (support.swanlibraries.net) and the SWAN OTRS Ticketing system. Since these sites are hosted on RAILS servers, we've reached out to RAILS to perform additional investigation. We hope to have the issue resolved shortly.
If you've submitted tickets to help(a)swanlibraries.net<mailto:help@swanlibraries.net>, these tickets will remain in queue until the sites are restored. If you need immediate assistance, however, we can always be reached at our support number, 844-SWANLIB.
Thank you,
Steven Schlewitt
Information Technology Manager
steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993
SWAN Library Services
125 Tower Drive, Burr Ridge, IL 60527
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>