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Intermittent Network Outages Impacting SWAN Network (2/14)
by Ian Nosek 14 Feb '17

14 Feb '17

SWAN Member Library Staff: The intermittent network outage that was impacting the RAILS data center yesterday has begun to once again cause some general slowness while using WorkFlows along with some occasional timeout/logouts. We are currently investigating the root cause of these network anomalies. The following services are potentially impacted by this issue: - Symphony Server * All WorkFlows access (cataloging, circulation, etc) * SIP2 3rd Party Vendor Integration (databases, electronic media) * SIP2 Hardware/Software Integration (AMH, self-check, PC reservation, print release) - Enterprise * My Account Features (slow to access) * Commerce (slow to access) * Item Availability (slow to access) - Bookmyne - MobileCirc We'll send additional SWANcoms when more information is available. Thank you for your patience. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> * (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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*RESOLVED* Intermittent Network Outages Affecting SWAN Network (2/13)
by Ian Nosek 13 Feb '17

13 Feb '17

SWAN Member Library Staff: We have been monitoring the network connection at the RAILS data center and it appears that the earlier issue is now resolved. If anyone continues to encounter any slowness or timeouts within their WorkFlows clients, please open a ticket and we will follow up. Thanks for your patience. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> • (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net Sent: Monday, February 13, 2017 4:55 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Intermittent Network Outages Affecting SWAN Network (2/13) Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Intermittent Network Outages Affecting SWAN Network (2/13) 02/13/2017 - 16:55 - by Steven Schlewitt SWAN Member Library Staff: We're currently investigating an intermittent network outage affecting the RAILS data center. This limited outage is causing general slowness when accessing WorkFlows and occasional timeout/logouts. Offline mode does not appear to be necessary at this time, but libraries are welcome to use it if preferred. The following services are impacted by this issue: - Symphony Server * All WorkFlows access (cataloging, circulation, etc) * SIP2 3rd Party Vendor Integration (databases, electronic media) * SIP2 Hardware/Software Integration (AMH, self-check, PC reservation, print release) - Enterprise * My Account Features (slow to access) * Commerce (slow to access) * Item Availability (slow to access) - Bookmyne - MobileCirc We'll send additional SWANcoms when more information is available. Thank you. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2017-02-13/intermittent-network-outa…

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Intermittent Network Outages Affecting SWAN Network (2/13)
by webmaster＠swanlibraries.net 13 Feb '17

13 Feb '17

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Circulation Statistics Now Available in BLUEcloud Analytics
by Samantha Dietel 13 Feb '17

13 Feb '17

++Please route to appropriate personnel++ The wait is over! Monthly WorkFlows circulation statistical reports that are on the SWAN website can now be produced in BLUEcloud Analtycs (BCA) at your convenience. The reports can be found on the BLUEcloud Analytics website<https://na1-microstrategy.bc.sirsidynix.net/bcanalytics/asp/Main.aspx?evt=3…> under Shared Reports>SWAN reports>Circulation Statistics. These reports have been created with date range prompts so you can define the exact dates for the reports. We have created documentation explaining which reports are available and how to run them. Please see the attached document. Happy Monday! Samantha Dietel Consultant, Member Services samantha(a)swanlibraries.net<mailto:samantha@swanlibraries.net> * (630) 326-8647 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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DVD Boxed Set Checkouts, 2/10-2/13
by Samantha Dietel 13 Feb '17

13 Feb '17

++ Please route to appropriate Circulation staff ++ It has come to our attention that an error in the Circulation Map may have assigned some DVD boxed sets (types DVD_BOXNEW and DVD_BOXSET) the wrong Circulation Rule if checked out any day between Friday, 2/10 and today. The items have been checking out for a two-week loan with a $2 fine rate. If this does not match your local policy, your items may have been affected. This error was discovered and corrected today but will not be effective until tomorrow, Tuesday, 2/14 due to our nightly halt and run of the system. Please continue to monitor any checkouts and extend due dates appropriately, but be aware that any items returned late will generate a $2-per-day fine which must be manually adjusted. We have run a list of affected checkouts from Friday, 2/10 to Sunday 2/12, paged by checkout/charging library. This document will not list any affected checkouts from today. Please view the attachment and find the tab along the bottom for your library. If you do not see your library's tab in the attachment, you were not affected by this error. [cid:image001.png@01D285E6.09685350] Thank you. Samantha Dietel Consultant, Member Services samantha(a)swanlibraries.net<mailto:samantha@swanlibraries.net> * (630) 326-8647 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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BLUEcloud Analytics Outage RESOLVED
by Vickie Totton 10 Feb '17

10 Feb '17

The issue with the BLUEcloud Analytics website has been resolved. Please let us know if you experience any further problems logging in to the site. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Crystal Vela Sent: Thursday, February 9, 2017 2:06 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] BLUEcloud Analytics Outage We have received reports that the BLUEcloud Analytics website is down. Sirsi Dynix has been contacted and we will notify you when the issue has been resolved. Crystal Vela Consultant, Member Services crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * (630)326-8059 *Please note my new email address and phone number* SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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BLUEcloud Analytics Outage
by Crystal Vela 09 Feb '17

09 Feb '17

We have received reports that the BLUEcloud Analytics website is down. Sirsi Dynix has been contacted and we will notify you when the issue has been resolved. Crystal Vela Consultant, Member Services crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * (630)326-8059 *Please note my new email address and phone number* SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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10-Second Survey on Support Site Menu Headers
by webmaster＠swanlibraries.net 07 Feb '17

07 Feb '17

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COW Meeting at Oak Lawn Public Library tomorrow at 9:30 a.m.
by Susan Ricker 06 Feb '17

06 Feb '17

SWAN Member Libraries, Join us at Oak Lawn Public Library for February's Committee of the Whole meeting, beginning at 9:30 a.m. The agenda for the meeting is posted online<https://support.swanlibraries.net/sites/default/files/meeting/2017-02-07/ag…>, as is the draft FY18 budget. The budget packet online<https://support.swanlibraries.net/sites/default/files/meeting/2017-02-07/pa…> includes: * Details of the FY18 budget * SWAN Membership Fees for FY18 * SWAN Reserves for Six Fiscal Years (FY17 - FY23) In addition to the budget, there will be an update from the SWAN Fees Committee on its activity as it moves towards a final recommendation to the SWAN Board. Download the FY18 budget draft packet here<https://support.swanlibraries.net/sites/default/files/meeting/2017-02-07/pa…>. We hope to see you there! Susan Ricker Library Relations Specialist susan(a)swanlibraries.net<mailto:susan@swanlibraries.net> * (630)326-7146 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Update on Overdues and Bills
by Samantha Dietel 06 Feb '17

06 Feb '17

SWAN Member Library Staff: Overdue notice reports that will run on Tuesday, February 7th are configured to enact a minor "clean-up" effort to bill a small number of patrons that have had materials over 42 days past due but have not yet been billed. Only users that should have already been billed automatically for assumed-lost-items will be impacted. Please be aware that some of your users may see a bill notice after the report is run tomorrow. Following the clean-up, we will continue to carefully monitor our billing reports to ensure the process remains uninterrupted. Thank you, Samantha Dietel Consultant, Member Services samantha(a)swanlibraries.net<mailto:samantha@swanlibraries.net> * (630) 326-8647 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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