**Please route to appropriate staff**
SWAN has created reports using BLUEcloud Analytics to assist with IPLAR reports. Attached are instructions on how to find and use them.
If you have any questions, please send a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Crystal Vela
Consultant, Member Services
crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * (630)326-8059
*Please note my new email address and phone number*
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
SWAN Libraries:
This maintenance at 10pm tonight on our hosted Enterprise was requested by SirsiDynix from the Software-as-a-Service (SaaS) Team. They indicated it was urgent. It will bring all of SWAN's Enterprise down for a period, perhaps an hour at the most. We will send out updates via SWANcom.
https://support.swanlibraries.net/news/2017-01-20/enterprise-maintenance-sc…
For reference, the other week I wrote about some ongoing Enterprise issues that SWAN is working with SirsiDynix to correct. I hope to provide you all an update next week on the subject of Enterprise.
https://support.swanlibraries.net/news/2017-01-06/corrective-measures-enter…
Aaron Skog
Executive Director
aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022
*Please note my new email address and phone number*
*Our new business address as of December 12, 2016*
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
**Please route to appropriate staff**
SWAN will be running the List Items in Transit 30 Days or Longer report and distributing it on a monthly basis. Attached please find the report for this month and the instructions for processing it.
Vickie Totton
Consultant, Member Services
vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714
**Please note my new contact information**
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
Everyone:
We will be splitting up the patron purge to ensure the overnight processing reports run correctly. The purge, and your lists, will be complete by the end of the week.
Yesterday's reminder email contained a typo for the help desk email address; the correct address to open a ticket for a list of your purged patrons is help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you to all who alerted me to the typo!
Vickie Totton
Consultant, Member Services
vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714
**Please note my new contact information**
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Vickie Totton
Sent: Monday, January 16, 2017 3:20 PM
To: swancom(a)list.swanlibraries.net
Subject: [SWANcom] REMINDER: Annual Patron Purge
Just a reminder, the annual patron purge will take place tomorrow. Please open a ticket if you would like a list of your purged patrons. You can open a ticket by sending an email to help(a)swanlibraies.net<mailto:help@swanlibraies.net>.
Vickie Totton
Consultant, Member Services
vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714
**Please note my new contact information**
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Vickie Totton
Sent: Wednesday, December 21, 2016 4:06 PM
To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>
Subject: [SWANcom] Annual Patron Purge
****Please route to appropriate personnel****
[cid:image002.jpg@01D270B6.2F059720]SWAN Annual Patron Purge
We will be conducting our annual patron purge on January 17, 2017. The purge will remove any patron that meets the following criteria:
* No checkouts or bills (including overdue fines)
* Expiration date of earlier than 01/01/2014 (expired 3 or more years)
OR
* No checkouts or bills (including overdue fines)
* Last Activity Date earlier than 01/01/2010 (no activity in 7 or more years)
In the attached reports you will find lists of your patrons that meet either the expiration date or Last Activity Date criteria but have bills. Please let us know by January 13, 2017 if you would like us to cancel bills for patrons who are under the $5.00 or $10.00 threshold.
If you have any questions regarding the purge please feel free to contact us.
Vickie Totton
Consultant, Member Services
vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714
**Please note my new contact information**
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>