Hi everyone,
We have created a new generic user for you that should be used for damaged RB and ILL materials called RB_ILL_DAMAGED. This is one generic user that will be shared across SWAN. When you receive a damaged item that belongs to another library, either via delivery or directly from the patron, please follow the new procedure attached to this email. Doing so will ensure that patrons remain in their proper place in the hold queue.
Please call, email, or send a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net> with questions.
Happy Friday!
Samantha Dietel
Consultant, Member Services
samantha(a)swanlibraries.net<mailto:samantha@swanlibraries.net> * (630) 326-8647
SWAN Library Services
125 Tower Drive, Burr Ridge, IL 60527
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
SWAN Member Library Staff:
The Production server is back up and running and WorkFlows is once again available for use.
If anyone still has a WorkFlows session up, please close it and open a new session.
Thank you for your patience.
Ian Nosek
System Administrator
ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> • (630)326-5886
SWAN Library Services
125 Tower Drive, Burr Ridge, IL 60527
swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Ian Nosek
Sent: Tuesday, August 9, 2016 11:43 AM
To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net
Subject: [SWANcom] WorkFlows Outage
SWAN Member Library Staff:
We are currently experiencing a high load on our Production server.
SirsiDynix is investigating. Please use Offline Circulation until services have been restored.
We will notify everyone when WorkFlows is available again.
Thanks for your patience.
Ian Nosek
System Administrator
ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> • +1 630-326-5886
SWAN Library Services
125 Tower Drive, Burr Ridge, IL 60527
swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
SWAN Member Library Staff:
We are currently experiencing a high load on our Production server.
SirsiDynix is investigating. Please use Offline Circulation until services have been restored.
We will notify everyone when WorkFlows is available again.
Thanks for your patience.
Ian Nosek
System Administrator
ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> * (630)326-5886
SWAN Library Services
125 Tower Drive, Burr Ridge, IL 60527
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
Your long awaited cleanup reports are now ready and will be sent to your generic email address. Attached to the email will be the Excel Workbook and instructions for processing the report.
We would like to have this cleanup completed by the end of this year, thank you for your assistance in this project.
Vickie Totton
Consultant, Member Services
vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)734-5172
SWAN Library Services
125 Tower Drive, Burr Ridge, IL 60527
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
SWAN Member Libraries:
The September Quarterly agenda and packet (21 pages) for this Thursday's meeting are now available for you:
https://support.swanlibraries.net/sites/default/files/meeting/2016-09-01/pa…
The meeting will be live streamed as well, at http://live.railslibraries.info
Please note, we will be voting on a revised FY17 budget on Thursday and the vote will be a roll-call amongst member libraries in attendance at Burr Ridge. If you intend to represent your library in this vote, please plan to be at Burr Ridge for the meeting. We will be reviewing the FY17 proposed budget revisions, and also providing updates on the SWAN facility and the Futures discussions.
We hope to see you on Thursday!
Brande Overbey
Operations Manager
brande(a)swanlibraries.net<mailto:brande@swanlibraries.net> * (630)734-5164
SWAN Library Services
125 Tower Drive, Burr Ridge, IL 60527
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
You will soon be receiving an Excel file of items that had a status of Lost, Lost & Paid, or Claims Returned in Millennium. Because Symphony does not have an equivalent field many of these items were migrated with a current location matching the home location. When these items were migrated a staff note was created to explain the status.
We will email the lists to your library's generic email address along with instructions on how to process them.
Vickie Totton
SWAN Member Services Consultant
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5172
Fax: 630.734.5056
vickie.totton(a)railslibraries.info<mailto:vickie.totton@railslibraries.info>
http://support.swanlibraries.net
SWAN Libraries -
The RAILS building experienced a core switch failure causing loss of service to Email, Phone, Polycom, and RAILS server and computer network. When the switch was rebooted, this caused a short SWAN outage. RAILS has restored service and will continue to monitor the equipment. Libraries should be able to connect to WorkFlows at this time. If you are experiencing any issues please call our help desk number 630-734-5153, or send in a support ticket help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Thank you for your patience.
Lauren Levaggi
SWAN Member Services Support Analyst
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5155
Fax: 630.734.5056
lauren.levaggi(a)railslibraries.info<mailto:lauren.levaggi@railslibraries.info>
http://support.swanlibraries.net
The overnight maintenance report has concluded and WorkFlows connections have been reopened for library staff.
Please note, however, that reports are running behind schedule and may take a few hours to catch up this morning.
Thank you,
Steven Schlewitt
SWAN Information Technology Manager
steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> • 6307345130
From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt
Sent: Thursday, August 18, 2016 8:31 AM
To: swancom(a)list.swanlibraries.net
Subject: [SWANcom] *Update* WorkFlows Outage on 8/18
Importance: High
SWAN Member Library Staff:
The issue has been resolved, but we’re now contending with an overnight maintenance report that needs to conclude prior to opening WorkFlows connections to staff. We expect this report will finish at around 9am.
We’ll send an update via SWANcom as soon as that occurs.
Thank you for your patience,
Steven Schlewitt
Information Technology Manager
steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> • 6307345130
SWAN Library Services
125 Tower Drive, Burr Ridge, IL 60527
swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net<mailto:webmaster@swanlibraries.net>
Sent: Thursday, August 18, 2016 6:41 AM
To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>
Subject: [SWANcom] WorkFlows Outage on 8/18
Message from sender:
From the SWAN Support Website:
Published on SWAN (https://support.swanlibraries.net)
________________________________
WorkFlows Outage on 8/18
08/18/2016 - 06:41 - by Steven Schlewitt
SWAN Member Library Staff:
We’re currently experiencing an outage of Symphony WorkFlows and are investigating the issue with SirsiDynix support.
Please use Offline mode until further notice.
Thank you.
________________________________
Source URL: https://support.swanlibraries.net/news/2016-08-18/workflows-outage-818
