SWAN Libraries:
We are experiencing some Enterprise issues related to the status of items. We are working on a resolution. Hang tight, let your colleagues know!
Aaron Skog
Executive Director
aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022
*Please note my new email address and phone number*
*Our new business address as of December 12, 2016*
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
From the SWAN Support Website:
SWAN Member Libraries,
Voting for the new libraries seeking SWAN membership opens today. The
election will run January 1-31, 2017. Online voting will begin for the
membership to approve or reject the proposed 19 libraries from LINC and MAGIC
that wish to join SWAN. You can review all past materials and communications
around this project here:
https://support.swanlibraries.net/content/new-libraries-seeking-swan-member…
[1].
Each SWAN member library director has one vote to cast for the group of 19
libraries. Voting will be live through 11:59 p.m. on Tuesday, January 31,
2017. Per SWAN’s Bylaws, a quorum of 52 libraries is needed for this vote
to be approved. The election’s results will be announced Wednesday,
February 1 via SWANcom and on our website.
If you have questions or would like more information, please contact SWAN
Executive Director Aaron Skog at aaron(a)swanlibraries.net [2] or
(630)326-7022; or any of the SWAN Board Members
(https://support.swanlibraries.net/content/swan-board-committees [3]). We are
all more than happy to discuss how this will impact SWAN’s future and any
thoughts you’d like to share.
//
Originally posted at:
https://support.swanlibraries.net/news/2017-01-01/voting-now-live-regarding…
[1]
https://support.swanlibraries.net/content/new-libraries-seeking-swan-member…
[2] mailto:aaron@swanlibraries.net
[3] https://support.swanlibraries.net/content/swan-board-committees
SirsiDynix has restarted the failed services and Enterprise is running again. Thank you for your patience.
Rudy Host
Network Administrator
rudy(a)swanlibraries.net<mailto:rudy@swanlibraries.net> * (630)326-5775
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Rudy Host
Sent: Wednesday, December 21, 2016 5:25 PM
To: swancom(a)list.swanlibraries.net
Subject: [SWANcom] Enterprise Outage
We are currently experiencing an Enterprise outage. SirsiDynix support has identified the problem to be a memory allocation issue and they are working to restore service. Sorry for the inconvenience.
Rudy Host
Network Administrator
rudy(a)swanlibraries.net<mailto:rudy@swanlibraries.net> * (630)326-5775
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
We are currently experiencing an Enterprise outage. SirsiDynix support has identified the problem to be a memory allocation issue and they are working to restore service. Sorry for the inconvenience.
Rudy Host
Network Administrator
rudy(a)swanlibraries.net<mailto:rudy@swanlibraries.net> * (630)326-5775
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
SWAN Libraries -
SirsiDynix has stabilized our DNS services. Enterprise should be back up and functioning. If you continue to experience problems, please contact help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Lauren Levaggi
Support Analyst, Member Services
lauren(a)swanlibraries.net<mailto:lauren@swanlibraries.net> * (630)326-8621
SWAN Library Services
125 Tower Drive, Burr Ridge, IL 60527
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
SWAN Libraries -
We are currently experiencing an Enterprise Outage. We are working on resolving the issue. We will notify you when it is back up.
Thank you for your patience.
Lauren Levaggi
Support Analyst, Member Services
lauren(a)swanlibraries.net<mailto:lauren@swanlibraries.net> * (630)326-8621
SWAN Library Services
125 Tower Drive, Burr Ridge, IL 60527
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
SWAN Member Library Staff:
The upgrade to WebServices has concluded.
All impacted services are now available for use.
Thanks for your patience.
Ian Nosek
System Administrator
ian(a)swanlibraries.net . (630)326-5886
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net . catalog.swanlibraries.net
-----Original Message-----
From: swantech-bounces(a)list.swanlibraries.net [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Ian Nosek
Sent: Tuesday, December 20, 2016 6:45 AM
To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net
Subject: [SwanTech] *Reminder* Upcoming Web Services Upgrade / Web Services Downtime - Tuesday, Dec 20th at 7AM
SWAN Member Library Staff:
Just a quick reminder that our scheduled maintenance will be beginning at 7AM.
During this maintenance window, the following services will be unavailable.
- All Symphony Web Services/Enterprise OPAC functions
* Enterprise My Account functions (including holds and payments)
* Enterprise material availability
* BookMyne
* MobileCirc (will only work in Offline Mode)
* EDS & ERC
We will send notice when maintenance has concluded.
Thanks for your patience.
Ian Nosek
System Administrator
ian(a)swanlibraries.net . (630)326-5886
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net . catalog.swanlibraries.net
-----Original Message-----
From: swantech-bounces(a)list.swanlibraries.net [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Ian Nosek
Sent: Monday, December 19, 2016 1:22 PM
To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net
Subject: [SwanTech] *Reminder* Upcoming Web Services Upgrade / Web Services Downtime - Tuesday, Dec 20th at 7AM
SWAN Member Library Staff:
To accommodate a growing demand for vendor integration through Symphony Web Services, SWAN will be working with SirsiDynix to perform an upgrade of the current Symphony Web Services platform. We'll be moving from version 2015.10 to 2016.08.1, which will allow vendors like Communico and Novelist to integrate with our data over an online web connection, as opposed to a more traditional SIP2 connection.
We've scheduled the upgrade with SirsiDynix for tomorrow morning (December 20th) at 7AM. This upgrade will require a brief interruption of Web Services. We are not anticipating the installation exceeding two hours. During the downtime, the services below will be impacted...
- All Symphony Web Services/Enterprise OPAC functions
* Enterprise My Account functions (including payments)
* Enterprise material availability
* BookMyne
* MobileCirc (will only work in Offline Mode)
* EDS & ERC
Please note that Symphony WorkFlows and SIP2 will not be affected by this outage. All SIP2 devices can remain connected, SIP2 vendors (like ebook vendors) will continue to communicate, and WorkFlows Offline Mode will not be required for this outage. Notice has been posted to the Enterprise OPAC homepages to inform patrons of the outage.
If you have any questions or concerns, please email us at help(a)swanlibraries.net<mailto:help@swanlibraries.net> or call 844-SWANLIB (792-6542).
Thank you.
Ian Nosek
System Administrator
ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> * (630)326-5886 SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
_______________________________________________
SwanTech mailing list
SwanTech(a)list.swanlibraries.net
http://list.railslibraries.info/cgi-bin/mailman/listinfo/swantech
_______________________________________________
SwanTech mailing list
SwanTech(a)list.swanlibraries.net
http://list.railslibraries.info/cgi-bin/mailman/listinfo/swantech
SWAN Member Library Staff:
Just a quick reminder that our scheduled maintenance will be beginning at 7AM.
During this maintenance window, the following services will be unavailable.
- All Symphony Web Services/Enterprise OPAC functions
* Enterprise My Account functions (including holds and payments)
* Enterprise material availability
* BookMyne
* MobileCirc (will only work in Offline Mode)
* EDS & ERC
We will send notice when maintenance has concluded.
Thanks for your patience.
Ian Nosek
System Administrator
ian(a)swanlibraries.net . (630)326-5886
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net . catalog.swanlibraries.net
-----Original Message-----
From: swantech-bounces(a)list.swanlibraries.net [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Ian Nosek
Sent: Monday, December 19, 2016 1:22 PM
To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net
Subject: [SwanTech] *Reminder* Upcoming Web Services Upgrade / Web Services Downtime - Tuesday, Dec 20th at 7AM
SWAN Member Library Staff:
To accommodate a growing demand for vendor integration through Symphony Web Services, SWAN will be working with SirsiDynix to perform an upgrade of the current Symphony Web Services platform. We'll be moving from version 2015.10 to 2016.08.1, which will allow vendors like Communico and Novelist to integrate with our data over an online web connection, as opposed to a more traditional SIP2 connection.
We've scheduled the upgrade with SirsiDynix for tomorrow morning (December 20th) at 7AM. This upgrade will require a brief interruption of Web Services. We are not anticipating the installation exceeding two hours. During the downtime, the services below will be impacted...
- All Symphony Web Services/Enterprise OPAC functions
* Enterprise My Account functions (including payments)
* Enterprise material availability
* BookMyne
* MobileCirc (will only work in Offline Mode)
* EDS & ERC
Please note that Symphony WorkFlows and SIP2 will not be affected by this outage. All SIP2 devices can remain connected, SIP2 vendors (like ebook vendors) will continue to communicate, and WorkFlows Offline Mode will not be required for this outage. Notice has been posted to the Enterprise OPAC homepages to inform patrons of the outage.
If you have any questions or concerns, please email us at help(a)swanlibraries.net<mailto:help@swanlibraries.net> or call 844-SWANLIB (792-6542).
Thank you.
Ian Nosek
System Administrator
ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> * (630)326-5886 SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
_______________________________________________
SwanTech mailing list
SwanTech(a)list.swanlibraries.net
http://list.railslibraries.info/cgi-bin/mailman/listinfo/swantech