SWAN Member Libraries & Information Technology Staff:
SirsiDynix support identified an abnormal memory usage from the Tomcat and JBoss services on our Enterprise server which caused the instability we witnessed earlier. SirsiDynix support has since restarted those two services and the server now seems to be operating as expected.
We'll continue to monitor the situation throughout the night and provide additional updates should any come up.
Thank you for your patience,
Steven Schlewitt
Information Technology Manager
steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt
Sent: Monday, February 20, 2017 3:36 PM
To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net
Subject: [SWANcom] Enterprise OPAC Instability 2/20
Importance: High
SWAN Member Libraries & Information Technology Staff:
We're currently experiencing some instability with the Enterprise OPAC. We're in contact with SirsiDynix Support now, and expect them to restart an Enterprise system service within the next 15 minutes. During that time, the OPAC will be very briefly unavailable, but it should resolve the instability.
We'll send an additional SWANcoms as soon as the restart has occurred.
Thank you,
Steven Schlewitt
Information Technology Manager
steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
SWAN Member Libraries & Information Technology Staff:
We're currently experiencing some instability with the Enterprise OPAC. We're in contact with SirsiDynix Support now, and expect them to restart an Enterprise system service within the next 15 minutes. During that time, the OPAC will be very briefly unavailable, but it should resolve the instability.
We'll send an additional SWANcoms as soon as the restart has occurred.
Thank you,
Steven Schlewitt
Information Technology Manager
steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
SWAN Member Library Staff:
Just a quick reminder that ICN will be performing scheduled network maintenance this evening beginning at 11PM.
This maintenance window is not expected to last longer than one hour.
The following services will be impacted during the outage.
- Symphony Server
* All WorkFlows access (cataloging, circulation, etc)
* SIP2 3rd Party Vendor Integration (databases, electronic media)
* SIP2 Hardware/Software Integration (AMH, self-check, PC reservation, print release)
- Enterprise
* My Account Features
* Commerce
* Item Availability
- Bookmyne
- MobileCirc
Thank you for your patience.
Ian Nosek
System Administrator
ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> • (630)326-5886
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net
Sent: Wednesday, February 15, 2017 10:50 AM
To: swancom(a)list.swanlibraries.net
Subject: [SWANcom] RAILS/SWAN Planned Network Outage on Fri, Feb 17th at 11pm
________________________________
RAILS/SWAN Planned Network Outage on Fri, Feb 17th at 11pm
02/15/2017 - 10:49 - by Steven Schlewitt
SWAN Member Library Staff:
We've received notice from RAILS and ICN that additional network maintenance is scheduled for a provider site in Chicago this Friday, February 17th, beginning at 11pm. The maintenance and associated outage is expected to last no longer than one hour.
The site affected provides network access to many of our SWAN libraries and to the SWAN/RAILS datacenter itself, so SWAN and many individual libraries will be impacted during that brief period.
The following SWAN services will be impacted during the outage:
- Symphony Server
* All WorkFlows access (cataloging, circulation, etc)
* SIP2 3rd Party Vendor Integration (databases, electronic media)
* SIP2 Hardware/Software Integration (AMH, self-check, PC reservation, print release)
- Enterprise
* My Account Features
* Commerce
* Item Availability
- Bookmyne
- MobileCirc
Again, this outage is planned from 11pm-12am on Friday night, so it should not affect libraries during normal operating hours. In the unlikely event that the outage should extend beyond the anticipated timeframe considerably, we'll issue an updated SWANcom to alert morning staff.
If you have any questions regarding the outage, please email us at help(a)swanlibraries.net<mailto:help@swanlibraries.net>.
Thank you.
________________________________
Source URL: https://support.swanlibraries.net/news/2017-02-15/railsswan-planned-network…
SWAN Member Libraries,
Our March 2 Quarterly Meeting is a only few weeks away (http://www.librarylearning.info/events/?eventID=24133). Held at Burr Ridge and streamed online (http://live.railslibraries.info/), the Membership will vote on the FY18 budget and receive organization updates. After our meeting concludes, we welcome you to get lunch and stop by SWANS new facility at 800 Quail Ridge Drive, Westmont, IL, 60559. We'll have cake and refreshments for you to enjoy as we give you a tour and show you around. We hope you are able to join us!
[cid:image003.jpg@01D28769.FD29B310]
Susan Ricker
Library Relations Specialist
susan(a)swanlibraries.net<mailto:susan@swanlibraries.net> * (630)326-7146
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
SWAN Member Library Staff:
It appears that this morning's intermittent network problems have quieted down.
All VPN connections seem to have normalized and WorkFlows is operating normally.
We are continuing to investigate the root cause of this problem and will provide any updates in following SWANComs.
In the meantime, if you are experiencing any slowness within WorkFlows or related systems, please open a ticket and we will follow up.
Thanks again for your patience.
Ian Nosek
System Administrator
ian(a)swanlibraries.net . (630)326-5886
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net . catalog.swanlibraries.net
-----Original Message-----
From: swantech-bounces(a)list.swanlibraries.net [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Ian Nosek
Sent: Tuesday, February 14, 2017 11:17 AM
To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net
Subject: [SwanTech] Intermittent Network Outages Impacting SWAN Network (2/14)
SWAN Member Library Staff:
The intermittent network outage that was impacting the RAILS data center yesterday has begun to once again cause some general slowness while using WorkFlows along with some occasional timeout/logouts.
We are currently investigating the root cause of these network anomalies.
The following services are potentially impacted by this issue:
- Symphony Server
* All WorkFlows access (cataloging, circulation, etc)
* SIP2 3rd Party Vendor Integration (databases, electronic media)
* SIP2 Hardware/Software Integration (AMH, self-check, PC reservation, print release)
- Enterprise
* My Account Features (slow to access)
* Commerce (slow to access)
* Item Availability (slow to access)
- Bookmyne
- MobileCirc
We'll send additional SWANcoms when more information is available.
Thank you for your patience.
Ian Nosek
System Administrator
ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> * (630)326-5886 SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
_______________________________________________
SwanTech mailing list
SwanTech(a)list.swanlibraries.net
http://list.railslibraries.info/cgi-bin/mailman/listinfo/swantech
SWAN Member Library Staff:
The intermittent network outage that was impacting the RAILS data center yesterday has begun to once again cause some general slowness while using WorkFlows along with some occasional timeout/logouts.
We are currently investigating the root cause of these network anomalies.
The following services are potentially impacted by this issue:
- Symphony Server
* All WorkFlows access (cataloging, circulation, etc)
* SIP2 3rd Party Vendor Integration (databases, electronic media)
* SIP2 Hardware/Software Integration (AMH, self-check, PC reservation, print release)
- Enterprise
* My Account Features (slow to access)
* Commerce (slow to access)
* Item Availability (slow to access)
- Bookmyne
- MobileCirc
We'll send additional SWANcoms when more information is available.
Thank you for your patience.
Ian Nosek
System Administrator
ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> * (630)326-5886
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>