SWANcom

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by Lauren Levaggi

SWAN Libraries - The Indian Prairie Library will be closed on Friday, March 31 for a staff in-service day. Lauren Levaggi Support Analyst, Member Services lauren(a)swanlibraries.net<mailto:lauren@swanlibraries.net> * (630)326-8621 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL, 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 2 months

*Concluded* RAILS/SWAN Planned Network Outage TODAY, March 29th between 7:30am-8:30am

by Steven Schlewitt

This morning's planned network cutover of the RAILS/SWAN Datacenter has concluded successfully. The actual downtime experienced was less than one minute. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net • 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net • catalog.swanlibraries.net -----Original Message----- From: swantech-bounces(a)list.swanlibraries.net [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Wednesday, March 29, 2017 7:09 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net; swancirc(a)list.swanlibraries.net Subject: [SwanTech] *Reminder* RAILS/SWAN Planned Network Outage TODAY, March 29th between 7:30am-8:30am SWAN Member Library Staff: Just a quick reminder of the network migration occurring today at the SWAN/RAILS Datacenter. Between 7:30am-8:30am, we expect about a 5-15 minute downtime as the network is transitioned. Please see the message below for additional details. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> • 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net Sent: Tuesday, March 28, 2017 12:16 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] *Important* RAILS/SWAN Planned Network Outage on Wednesday, March 29th between 7:30am-8:30am Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ *Important* RAILS/SWAN Planned Network Outage on Wednesday, March 29th between 7:30am-8:30am 03/28/2017 - 12:15 - by Steven Schlewitt SWAN Member Library Staff: RAILS will be working with ICN to perform a network cutover of the RAILS/SWAN Datacenter tomorrow between 7:30am and 8:30am. While an hour is being set aside, RAILS has informed us that the actual migration between the networks should only take between 5-15 minutes, as everything has been preconfigured and tested. The following SWAN services will be impacted during the outage: - Symphony Server * All WorkFlows access (cataloging, circulation, etc) * SIP2 3rd Party Vendor Integration (databases, electronic media) * SIP2 Hardware/Software Integration (AMH, self-check, PC reservation, print release) - Enterprise * My Account Features * Commerce * Item Availability - SWAN Support Site - SWAN Ticket Site (OTRS) - SWAN MailMan Service (SWANcom) - Bookmyne - MobileCirc Again, this outage is planned from 7:30am and 8:30am, but if all goes to plan, it should last no longer than 15 minutes. In the event that the outage should extend beyond the anticipated timeframe considerably, we'll issue a notice via MailChimp to notify the membership. Additionally, if you have any questions about the downtime or encounter any issues afterward, the SWAN Support Team will be accessible via help(a)swanlibraries.net<mailto:help@swanlibraries.net>, or the toll-free number 844-SWANLIB. Thank you. ________________________________ Source URL: https://support.swanlibraries.net/news/2017-03-28/important-railsswan-plann… _______________________________________________ SwanTech mailing list SwanTech(a)list.swanlibraries.net http://list.railslibraries.info/cgi-bin/mailman/listinfo/swantech

9 years, 2 months

*Reminder* RAILS/SWAN Planned Network Outage TODAY, March 29th between 7:30am-8:30am

by Steven Schlewitt

SWAN Member Library Staff: Just a quick reminder of the network migration occurring today at the SWAN/RAILS Datacenter. Between 7:30am-8:30am, we expect about a 5-15 minute downtime as the network is transitioned. Please see the message below for additional details. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> • 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net Sent: Tuesday, March 28, 2017 12:16 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] *Important* RAILS/SWAN Planned Network Outage on Wednesday, March 29th between 7:30am-8:30am Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ *Important* RAILS/SWAN Planned Network Outage on Wednesday, March 29th between 7:30am-8:30am 03/28/2017 - 12:15 - by Steven Schlewitt SWAN Member Library Staff: RAILS will be working with ICN to perform a network cutover of the RAILS/SWAN Datacenter tomorrow between 7:30am and 8:30am. While an hour is being set aside, RAILS has informed us that the actual migration between the networks should only take between 5-15 minutes, as everything has been preconfigured and tested. The following SWAN services will be impacted during the outage: - Symphony Server * All WorkFlows access (cataloging, circulation, etc) * SIP2 3rd Party Vendor Integration (databases, electronic media) * SIP2 Hardware/Software Integration (AMH, self-check, PC reservation, print release) - Enterprise * My Account Features * Commerce * Item Availability - SWAN Support Site - SWAN Ticket Site (OTRS) - SWAN MailMan Service (SWANcom) - Bookmyne - MobileCirc Again, this outage is planned from 7:30am and 8:30am, but if all goes to plan, it should last no longer than 15 minutes. In the event that the outage should extend beyond the anticipated timeframe considerably, we'll issue a notice via MailChimp to notify the membership. Additionally, if you have any questions about the downtime or encounter any issues afterward, the SWAN Support Team will be accessible via help(a)swanlibraries.net<mailto:help@swanlibraries.net>, or the toll-free number 844-SWANLIB. Thank you. ________________________________ Source URL: https://support.swanlibraries.net/news/2017-03-28/important-railsswan-plann…

9 years, 2 months

*Resolved* Error Using Load Bibs and Load Bibs with Order Info Reports

by Steven Schlewitt

SWAN Member Library Staff: The error relating to the Load Bibs reports should now be resolved. Please let us know if these issues persist by sending a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> • 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net Sent: Friday, March 24, 2017 2:19 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Error Using Load Bibs and Load Bibs with Order Info Reports Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Error Using Load Bibs and Load Bibs with Order Info Reports 03/24/2017 - 14:18 - by Scott Brandwein We have received reports of a number of sites encountering errors during "Load Bibs" and "Load Bibs with Order Info" reports. We are working with SirsiDynix to identify the cause and come to a resolution. The problem seems to be isolated to only certain libraries, so please exercise caution when running these reports. If the report generates an error, we recommend holding off until a solution is announced. Thank you for your patience while we work this out. We apologize for the inconvenience. ________________________________ Source URL: https://support.swanlibraries.net/news/2017-03-24/error-using-load-bibs-and…

9 years, 2 months

*Resolved* WorkFlows Slowness on 3/28

by Steven Schlewitt

SWAN Member Library Staff: The issue appears to be resolved for the evening. We believe it may have been due to a runaway harvest process that affected network connectivity from our Symphony WorkFlows Production server. We'll continue to monitor the situation throughout the evening, but should you encounter further WorkFlows timeouts, please contact SWAN Support at the after-hours support number, 844-SWANLIB (ext. 0). Thank you for your patience while we investigated the issue. Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Tuesday, March 28, 2017 4:05 PM To: swantech(a)list.swanlibraries.net; swancom(a)list.swanlibraries.net Subject: [SWANcom] WorkFlows Slowness on 3/28 SWAN Member Libraries and Information Technology Staff: We're currently experiencing some network slowness that's affecting connections to WorkFlows. We're investigating the issue now and will send further SWANcoms as soon as additional information is available. The following SWAN services may be affected by this issue: - Symphony Server * All WorkFlows access (cataloging, circulation, etc) * SIP2 3rd Party Vendor Integration (databases, electronic media) * SIP2 Hardware/Software Integration (AMH, self-check, PC reservation, print release) - Enterprise * My Account Features * Commerce * Item Availability Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 2 months

WorkFlows Slowness on 3/28

by Steven Schlewitt

SWAN Member Libraries and Information Technology Staff: We're currently experiencing some network slowness that's affecting connections to WorkFlows. We're investigating the issue now and will send further SWANcoms as soon as additional information is available. The following SWAN services may be affected by this issue: - Symphony Server * All WorkFlows access (cataloging, circulation, etc) * SIP2 3rd Party Vendor Integration (databases, electronic media) * SIP2 Hardware/Software Integration (AMH, self-check, PC reservation, print release) - Enterprise * My Account Features * Commerce * Item Availability Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 2 months

*Important* RAILS/SWAN Planned Network Outage on Wednesday, March 29th between 7:30am-8:30am

by webmaster＠swanlibraries.net

9 years, 2 months

Book Pre-Cats - 590 tag

by webmaster＠swanlibraries.net

9 years, 2 months

Error Using Load Bibs and Load Bibs with Order Info Reports

by webmaster＠swanlibraries.net

9 years, 3 months

SWAN Cataloging Users Group Meeting Rescheduled

by webmaster＠swanlibraries.net

9 years, 3 months

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