SWANcom

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3035 discussions

by Samantha Dietel

++ Please route to appropriate Circulation staff ++ It has come to our attention that an error in the Circulation Map may have assigned some DVD boxed sets (types DVD_BOXNEW and DVD_BOXSET) the wrong Circulation Rule if checked out any day between Friday, 2/10 and today. The items have been checking out for a two-week loan with a $2 fine rate. If this does not match your local policy, your items may have been affected. This error was discovered and corrected today but will not be effective until tomorrow, Tuesday, 2/14 due to our nightly halt and run of the system. Please continue to monitor any checkouts and extend due dates appropriately, but be aware that any items returned late will generate a $2-per-day fine which must be manually adjusted. We have run a list of affected checkouts from Friday, 2/10 to Sunday 2/12, paged by checkout/charging library. This document will not list any affected checkouts from today. Please view the attachment and find the tab along the bottom for your library. If you do not see your library's tab in the attachment, you were not affected by this error. [cid:image001.png@01D285E6.09685350] Thank you. Samantha Dietel Consultant, Member Services samantha(a)swanlibraries.net<mailto:samantha@swanlibraries.net> * (630) 326-8647 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 12 months

BLUEcloud Analytics Outage RESOLVED

by Vickie Totton

The issue with the BLUEcloud Analytics website has been resolved. Please let us know if you experience any further problems logging in to the site. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Crystal Vela Sent: Thursday, February 9, 2017 2:06 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] BLUEcloud Analytics Outage We have received reports that the BLUEcloud Analytics website is down. Sirsi Dynix has been contacted and we will notify you when the issue has been resolved. Crystal Vela Consultant, Member Services crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * (630)326-8059 *Please note my new email address and phone number* SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 12 months

BLUEcloud Analytics Outage

by Crystal Vela

We have received reports that the BLUEcloud Analytics website is down. Sirsi Dynix has been contacted and we will notify you when the issue has been resolved. Crystal Vela Consultant, Member Services crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * (630)326-8059 *Please note my new email address and phone number* SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years

10-Second Survey on Support Site Menu Headers

by webmaster＠swanlibraries.net

9 years

COW Meeting at Oak Lawn Public Library tomorrow at 9:30 a.m.

by Susan Ricker

SWAN Member Libraries, Join us at Oak Lawn Public Library for February's Committee of the Whole meeting, beginning at 9:30 a.m. The agenda for the meeting is posted online<https://support.swanlibraries.net/sites/default/files/meeting/2017-02-07/ag…>, as is the draft FY18 budget. The budget packet online<https://support.swanlibraries.net/sites/default/files/meeting/2017-02-07/pa…> includes: * Details of the FY18 budget * SWAN Membership Fees for FY18 * SWAN Reserves for Six Fiscal Years (FY17 - FY23) In addition to the budget, there will be an update from the SWAN Fees Committee on its activity as it moves towards a final recommendation to the SWAN Board. Download the FY18 budget draft packet here<https://support.swanlibraries.net/sites/default/files/meeting/2017-02-07/pa…>. We hope to see you there! Susan Ricker Library Relations Specialist susan(a)swanlibraries.net<mailto:susan@swanlibraries.net> * (630)326-7146 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years

Update on Overdues and Bills

by Samantha Dietel

SWAN Member Library Staff: Overdue notice reports that will run on Tuesday, February 7th are configured to enact a minor "clean-up" effort to bill a small number of patrons that have had materials over 42 days past due but have not yet been billed. Only users that should have already been billed automatically for assumed-lost-items will be impacted. Please be aware that some of your users may see a bill notice after the report is run tomorrow. Following the clean-up, we will continue to carefully monitor our billing reports to ensure the process remains uninterrupted. Thank you, Samantha Dietel Consultant, Member Services samantha(a)swanlibraries.net<mailto:samantha@swanlibraries.net> * (630) 326-8647 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years

SWAN Communications Survey Results and Proposed Strategies

by webmaster＠swanlibraries.net

9 years

*Reminder* Contacting SWAN -- Updated Phone Numbers, Email Addresses, Office Address

by Steven Schlewitt

SWAN Member Library Staff: We just wanted to send a quick reminder – As of today, SWAN’s previous RAILS-provided phone numbers are no longer forwarding, but simply play a message to inform the caller of our new numbers. Moving forward, please be sure to use the new SWAN phone numbers provided in the Contacts page of our support site at the link below… https://support.swanlibraries.net/content/support-contacts (L2 login required) For those looking to memorize just one number, all SWAN departments and staff (including Member Services Support and off-hours support) are accessible via our new toll-free number, 844-SWANLIB (792-6542) Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> • 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net Sent: Thursday, December 1, 2016 8:48 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Contacting SWAN -- Updated Phone Numbers, Email Addresses, Office Address Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Contacting SWAN -- Updated Phone Numbers, Email Addresses, Office Address 12/01/2016 - 08:47 - by Susan Ricker SWAN Member Libraries, SWAN is moving to Quail Ridge on Friday, December 9. Our new office address will be 800 Quail Ridge, Westmont, IL 60559. Our phone numbers and email addresses are also different. RAILS has set up forwarding services for our railslibraries.info email addresses and phone numbers, but by the end of December, please refer to https://support.swanlibraries.net/content/support-contacts for SWAN staff’s new email addresses and phone numbers and begin using this new contact information. You can also save the attached contact sheet or print it. As always, if you need assistance or would like to open a Help Desk ticket, call (844)SWAN-LIB or email help(a)swanlibraries.net<mailto:help@swanlibraries.net>. ________________________________ Source URL: https://support.swanlibraries.net/news/2016-12-01/contacting-swan-updated-p…

9 years

*Reminder* RAILS/SWAN Planned Network Outage on Fri, Feb 3rd at 11pm

by Steven Schlewitt

SWAN Member Library & Information Technology Staff: Just a quick reminder of tonight’s planned ICN network outage at 11pm. Please see additional details in the post below. Should the outage require additional downtime that will affect morning staff, we’ll submit further updates via SWANcom. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> • 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net Sent: Tuesday, January 31, 2017 4:56 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] RAILS/SWAN Planned Network Outage on Fri, Feb 3rd at 11pm Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ RAILS/SWAN Planned Network Outage on Fri, Feb 3rd at 11pm 01/31/2017 - 16:56 - by Steven Schlewitt SWAN Member Library Staff: We've received notice from RAILS and ICN that network maintenance is scheduled for a provider site in Chicago this Friday, February 3rd, beginning at 11pm. The maintenance and associated outage is expected to last no longer than 20 minutes. The site affected provides network access to many of our SWAN libraries and to the SWAN/RAILS datacenter itself, so SWAN and many individual libraries will be impacted during that brief period. The following SWAN services will be impacted during the outage: - Symphony Server * All WorkFlows access (cataloging, circulation, etc) * SIP2 3rd Party Vendor Integration (databases, electronic media) * SIP2 Hardware/Software Integration (AMH, self-check, PC reservation, print release) - Enterprise * My Account Features * Commerce * Item Availability - Bookmyne - MobileCirc Again, this outage is planned from 11pm-11:20pm on Friday night, so it should not affect libraries during normal operating hours. In the unlikely event that the outage should extend beyond the anticipated timeframe considerably, we'll issue an updated SWANcom to alert morning staff. If you have any questions regarding the outage, please email us at help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you. ________________________________ Source URL: https://support.swanlibraries.net/news/2017-01-31/railsswan-planned-network…

9 years

SWAN FY18 Budget Presentation Committee of the Whole Meeting at Oak Lawn, Tues 2/7

by Aaron Skog

SWAN Library Directors/Administrators: The agenda for the 2/7 Committee of the Whole meeting is now online with the SWAN FY18 budget packet. Please refer to the SWAN Support site posting online for details and the links to download the budget and meeting agenda. The budget includes proposed SWAN membership fees for FY18. https://support.swanlibraries.net/news/2017-02-01/swan-fy18-budget-meeting-… This meeting is an opportunity to provide feedback on the FY18 budget prior to the March 2nd SWAN Quarterly meeting membership vote on the budget. In addition to the budget, there will be an update from the SWAN Fees Committee on its activity as it moves towards a final recommendation to the SWAN Board. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 *Please note my new email address and phone number* *Our new business address as of December 12, 2016* SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years

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