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Registration Now Open for SWANstravaganza 2017: Know Your Rights

by webmaster＠swanlibraries.net

9 years, 1 month

Quarterly Billing Documentation with folder link

by Helen Pinder

The April Quarterly Billing is complete and the invoices and checks will be mailed shortly. Documentation<https://support.swanlibraries.net/system/files/Members%20Only/BLUEcloud/BCA…> has been written to help guide users through the Billing Summary sheet<https://support.swanlibraries.net/system/files/Members%20Only/BLUEcloud/042…> as well as the detail statement reports folder<http://na1-microstrategy.bc.sirsidynix.net/bcanalytics/asp/Main.aspx?evt=20…> accessible in BlueCloud Analytics. If you do not have access to the BCA reports, please open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> and we will send you the Excel file. In addition, we will have a BCA login created for you and supply you with the documentation you need to access these files in the future. Please wait until you receive your invoice before making payments or requesting a credit. Thank you. Helen Pinder Analyst, Member Services helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * (630)326-8716 SWAN Library Services 800 Quail Ridge Dr, Westmont, Il 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 1 month

Quarterly Billing is now being delivered electronically

by Helen Pinder

The April Quarterly Billing is complete and the invoices and checks will be mailed shortly. Documentation<https://support.swanlibraries.net/system/files/Members%20Only/BLUEcloud/BCA…> has been written to help guide users through the Billing Summary sheet<https://support.swanlibraries.net/system/files/Members%20Only/BLUEcloud/042…> as well as the detail statement reports folder accessible in BlueCloud Analytics. If you do not have access to the BCA reports, please open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> and we will send you the Excel file. In addition, we will have a BCA login created for you and supply you with the documentation you need to access these files in the future. Please wait until you receive your invoice before making payments or requesting a credit. Thank you. Helen Pinder Analyst, Member Services helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * (630)326-8716 SWAN Library Services 800 Quail Ridge Dr, Westmont, Il 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 1 month

WRS closed 5/22

by Lauren Levaggi

SWAN Libraries - The Woodridge Public Library will be closed on Monday, May 22nd for HVAC work. Lauren Levaggi Support Analyst, Member Services lauren(a)swanlibraries.net<mailto:lauren@swanlibraries.net> * (630)326-8621 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL, 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 1 month

Help SWAN Decorate Quail Ridge!

by webmaster＠swanlibraries.net

9 years, 1 month

SWAN Circ Advisory Agenda for May 17th

by Kate Boyle

Everyone- Attached is the Agenda for the SWAN Circ Advisory meeting being held next Wednesday, May 17th. Meeting begins at 9:30 in the Meeting Room at RAILS Headquarters. We welcome visitors to all our meetings. As a reminder, Cheryl and Roberta volunteered to bring treats - thanks ladies. Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 1 month

FRS in-service 5/19

by Lauren Levaggi

SWAN Libraries - The Frankfort Public Library will be closed Friday, May 19th for a staff in-service day. Lauren Levaggi Support Analyst, Member Services lauren(a)swanlibraries.net<mailto:lauren@swanlibraries.net> * (630)326-8621 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL, 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 1 month

Call Number "|Z" Functionality Change

by webmaster＠swanlibraries.net

9 years, 1 month

Update on Symphony upgrade and Auto-renewals

by Kate Boyle

+++ Please route to appropriate personnel +++ SWAN has decided to delay the upgrade to SYMPHONY 3.5.2 in order to allow us time to include the new Service Pack 1 release. This combined upgrade to 3.5.2.1 will be live on Tuesday, June 13th. As many of you know, we want to implement Auto-renewals after the upgrade to allow us to set the renewal period from the original due date of the material, as opposed to the date the renewal is performed. So, you can anticipate Auto-renewals to be up and working for your library on June 13th (unless your library opted-out). SWAN has the master for the customizable Auto-renewal bookmarks ready to go and you will be able to download a .doc and a .pdf version on Monday, May 1st. The sticky labels have been ordered and upon receipt will be sent to your library if you requested some. If you should have any questions, please send a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net> or call us at 844-SWAN-LIB. Thank you for your patience. Have a lovely weekend. Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 1 month

SWAN Board Election Begins Today!

by Brande Overbey

SWAN Members: Voting for the SWAN Board Election opens today for the two vacancies on the SWAN Board beginning on July 1, 2017. The election will run May 1st through May 19th, and the new Board will be announced the week of May 22nd via SWANcom. The poll can now be found online at https://fs8.formsite.com/SWANServices/form188/index.html. Please note that only library administrators are allowed to vote, and each library may vote only once. The deadline for casting your vote is Friday, May 19th at 5pm. Thank you, Brande Overbey Operations Manager brande(a)swanlibraries.net<mailto:brande@swanlibraries.net> * (630)326-7104 *Please note my new email address, address and phone number* SWAN Library Services 800 Quail Ridge Drive, Westmont IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 1 month

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