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BLUEcloud Analytics Renewals Statistics Incorrect

by Vickie Totton

It was discovered the renewal statistics reports we ran on BLUEcloud Analytics (BCA) do not include auto renewals. We are able to include them on our reports from WorkFlows and have opened a case with SirsiDynix to determine why they are not included in BCA. We were hoping to have a solution by now so we could re-run the reports on BCA but do not yet have an answer. Once we have an answer we will re-run all of the reports. If you are using a report from BCA that combines checkouts with renewals those reports will also be incorrect as they are not counting the auto renewals. Please find attached the June Monthly Renewals by Interface report from WorkFlows. If we do not have a solution by tomorrow we will re-run all of the June renewal statistics in WorkFlows for you. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 1 month

*Resolved* Enterprise Outage on 7/6

by Steven Schlewitt

Enterprise catalog services have been restored. Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Thursday, July 6, 2017 12:53 PM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SWANcom] Enterprise Outage on 7/6 Importance: High SWAN Member Library Staff: We're currently experiencing an outage of the Enterprise catalog. We're investigating the issue alongside SirsiDynix support and hope to have it back online shortly. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 1 month

Enterprise Outage on 7/6

by Steven Schlewitt

SWAN Member Library Staff: We're currently experiencing an outage of the Enterprise catalog. We're investigating the issue alongside SirsiDynix support and hope to have it back online shortly. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 1 month

*Update* Incomplete Search Results in Enterprise - BCA Issue Resolved

by Ian Nosek

SWAN Member Library Staff: The manual harvest scheduled last night unfortunately did not correct the issue we’ve been experiencing, so we’ve once again retained our last full import from Saturday. We have a few more ideas that we’ll be working on throughout the day and this evening, and we hope to have better news for you tomorrow morning. Fortunately, we are seeing successful BLUECloud Analytics extracts, so while access to BCA may be slow due to the higher volume of user traffic, the data you’re seeing should be correct and up-to-date. Thank you for your continued patience as we work to resolve this issue. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> • (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net Sent: Wednesday, July 5, 2017 10:20 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] *Update* Incomplete Search Results in Enterprise - Also Affects BCA Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ *Update* Incomplete Search Results in Enterprise - Also Affects BCA 07/05/2017 - 10:19 - by Steven Schlewitt SWAN Member Library Staff: An update to our recent Enterprise search results issue… This weekend, an overnight maintenance task that syncs (or harvests) our Symphony catalog data to the Enterprise catalog abruptly ended in error. We believe this error to be the result of conflicting Enterprise eRC tasks (digital record imports), which ultimately caused our full harvest to be terminated by another internal system task. This error caused only a fraction of the Symphony catalog to display in Enterprise on Saturday, which is when SWAN staff, working in conjunction with SirsiDynix support, issued a manual harvest task during the day to achieve a full catalog sync. While Saturday’s manual harvest did succeed, the automated overnight harvest task has continued to operate sporadically, to the point that we decided to pause the task, and an associated system sync agent in order to maintain our last full, successful harvest data from Saturday. This means that any catalog changes (item additions, removals, or edits) that have occurred in Symphony since Saturday are not currently being reflected in the Enterprise catalog, and will not be reflected until our next successful harvest. Additionally, the pausing of the sync agent has also caused issues with BLUECloud Analytics, in that requested report data is not being returned. This issue does not affect Enterprise item availability, patron account data, or access to the My Account functions. It also does not affect any functions of Symphony/WorkFlows. This is only related to specific titles and records as they appear in the Enterprise catalog and BCA report functions. Moving forward, we’re working on a plan with SirsiDynix to restructure our harvest schedules to get the full catalog sync back on track for tomorrow morning, and we hope to resume functions to restore BCA later today. We sincerely apologize for the inconvenience this has caused, and we will send additional updates via SWANcom as they become available. Thank you, -- SWAN Library Services Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2017-07-05/update-incomplete-search-…

9 years, 1 month

*Update* Incomplete Search Results in Enterprise - Also Affects BCA

by webmaster＠swanlibraries.net

9 years, 1 month

UPDATE: Incomplete search results in Enterprise 7/3/17.

by Rudy Host

SirsiDynix needs to restart our instance of Enterprise to restore search functionality. We expect it to be inaccessible between 10-30 minutes for this process to complete. Rudy Host Network Administrator rudy(a)swanlibraries.net<mailto:rudy@swanlibraries.net> * (630)326-5775 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: Rudy Host Sent: Monday, July 3, 2017 8:53 AM To: swancom(a)list.swanlibraries.net Subject: Incomplete search results in Enterprise 7/3/17. Saturday's issue of incomplete search results has resurfaced and we are already working with SirsiDynix to resolve the issue and prevent it from happening again. Thanks for your patience while this issue is resolved. Rudy Host Network Administrator rudy(a)swanlibraries.net<mailto:rudy@swanlibraries.net> * (630)326-5775 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 1 month

Incomplete search results in Enterprise 7/3/17.

by Rudy Host

Saturday's issue of incomplete search results has resurfaced and we are already working with SirsiDynix to resolve the issue and prevent it from happening again. Thanks for your patience while this issue is resolved. Rudy Host Network Administrator rudy(a)swanlibraries.net<mailto:rudy@swanlibraries.net> * (630)326-5775 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 1 month

RESOLVED: Incomplete search results in Enterprise.

by Rudy Host

All of the processes have successfully completed and searching appears to be working correctly again. Thank you for your patience during this extended outage. Rudy Host Network Administrator rudy(a)swanlibraries.net<mailto:rudy@swanlibraries.net> * (630)326-5775 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Rudy Host Sent: Saturday, July 1, 2017 6:29 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] UPDATE: Incomplete search results in Enterprise. Indexing processes are still running. We will update you as we have more information. Rudy Host Network Administrator rudy(a)swanlibraries.net<mailto:rudy@swanlibraries.net> * (630)326-5775 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Rudy Host Sent: Saturday, July 1, 2017 12:59 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] UPDATE: Incomplete search results in Enterprise. The issue has been identified as an incomplete harvest of data from our Symphony server. A new harvest task will be started and should complete within the next couple hours. This should restore the missing search results. Thanks again for your patience while this issue is being resolved. Rudy Host Network Administrator rudy(a)swanlibraries.net<mailto:rudy@swanlibraries.net> * (630)326-5775 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Rudy Host Sent: Saturday, July 1, 2017 12:07 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] Incomplete search results in Enterprise. We are currently experiencing an issue where Enterprise is not showing complete search results. We are investigating the cause with SirsiDynix and hope to have it resolved soon. Thanks for your patience. Rudy Host Network Administrator rudy(a)swanlibraries.net<mailto:rudy@swanlibraries.net> * (630)326-5775 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 1 month

UPDATE: Incomplete search results in Enterprise.

by Rudy Host

The issue has been identified as an incomplete harvest of data from our Symphony server. A new harvest task will be started and should complete within the next couple hours. This should restore the missing search results. Thanks again for your patience while this issue is being resolved. Rudy Host Network Administrator rudy(a)swanlibraries.net<mailto:rudy@swanlibraries.net> * (630)326-5775 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Rudy Host Sent: Saturday, July 1, 2017 12:07 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Incomplete search results in Enterprise. We are currently experiencing an issue where Enterprise is not showing complete search results. We are investigating the cause with SirsiDynix and hope to have it resolved soon. Thanks for your patience. Rudy Host Network Administrator rudy(a)swanlibraries.net<mailto:rudy@swanlibraries.net> * (630)326-5775 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 1 month

Incomplete search results in Enterprise.

by Rudy Host

We are currently experiencing an issue where Enterprise is not showing complete search results. We are investigating the cause with SirsiDynix and hope to have it resolved soon. Thanks for your patience. Rudy Host Network Administrator rudy(a)swanlibraries.net<mailto:rudy@swanlibraries.net> * (630)326-5775 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 1 month

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