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UPDATED RESOLUTION BLUEcloud Analytics Renewals Statistics Incorrect
by Vickie Totton 11 Jul '17

11 Jul '17

When we resolved the issue with auto renewals it inadvertently pulled in circulation statistics for generic users. We have now resolved this issue and updated all of the circulation statistics on the SWAN support site. If you use BLUEcloud Analytics (BCA) circulation statistics reports that include generic users you do not have to do anything. If you do not use these reports you will have to rerun your reports for an accurate count. Thank you again to the libraries who alerted us to the issue and thank you all for your patience during our transition to BCA Circulation Statistics! Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: Vickie Totton Sent: Friday, July 7, 2017 2:58 PM To: 'Vickie Totton' <vickie(a)swanlibraries.net>; swancom(a)list.swanlibraries.net Subject: RESOLVED BLUEcloud Analytics Renewals Statistics Incorrect The issue with auto renewal statistics has been resolved and the Monthly Renewals by Interface report on the SWAN support site has been updated. If you ran any of your own renewal statistics on BCA you will need to re-run them. You will also need to re-run any statistics that combine checkouts and renewals. Now that the BCA statistics reports have been fully tested we have removed the statistics reports from WorkFlows. This includes any of the Monthly Checkouts by Item Type/Item Cat 2 reports you may have scheduled to run on a monthly basis. Please find attached the documentation for running your statistics reports on BCA. Thank you to the libraries who reported the issue to us. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Vickie Totton Sent: Thursday, July 6, 2017 3:30 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] BLUEcloud Analytics Renewals Statistics Incorrect It was discovered the renewal statistics reports we ran on BLUEcloud Analytics (BCA) do not include auto renewals. We are able to include them on our reports from WorkFlows and have opened a case with SirsiDynix to determine why they are not included in BCA. We were hoping to have a solution by now so we could re-run the reports on BCA but do not yet have an answer. Once we have an answer we will re-run all of the reports. If you are using a report from BCA that combines checkouts with renewals those reports will also be incorrect as they are not counting the auto renewals. Please find attached the June Monthly Renewals by Interface report from WorkFlows. If we do not have a solution by tomorrow we will re-run all of the June renewal statistics in WorkFlows for you. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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*Update* Incomplete Search Results in Enterprise
by Steven Schlewitt 11 Jul '17

11 Jul '17

SWAN Member Library Staff: Some good news this morning – last night’s harvest and import to Enterprise were successful, so you should be seeing records in Enterprise as recent as Thursday afternoon. Over the weekend, we’ll be making additional adjustments to refine the automated schedule, which may be met with mixed success. We’ll send additional SWANcoms to provide updates as the weekend progresses. Thanks again for your patience. Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> • 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Ian Nosek Sent: Thursday, July 6, 2017 10:38 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net; swancirc(a)list.swanlibraries.net Subject: [SWANcom] *Update* Incomplete Search Results in Enterprise - BCA Issue Resolved SWAN Member Library Staff: The manual harvest scheduled last night unfortunately did not correct the issue we’ve been experiencing, so we’ve once again retained our last full import from Saturday. We have a few more ideas that we’ll be working on throughout the day and this evening, and we hope to have better news for you tomorrow morning. Fortunately, we are seeing successful BLUECloud Analytics extracts, so while access to BCA may be slow due to the higher volume of user traffic, the data you’re seeing should be correct and up-to-date. Thank you for your continued patience as we work to resolve this issue. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> • (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net<mailto:webmaster@swanlibraries.net> Sent: Wednesday, July 5, 2017 10:20 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] *Update* Incomplete Search Results in Enterprise - Also Affects BCA Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ *Update* Incomplete Search Results in Enterprise - Also Affects BCA 07/05/2017 - 10:19 - by Steven Schlewitt SWAN Member Library Staff: An update to our recent Enterprise search results issue… This weekend, an overnight maintenance task that syncs (or harvests) our Symphony catalog data to the Enterprise catalog abruptly ended in error. We believe this error to be the result of conflicting Enterprise eRC tasks (digital record imports), which ultimately caused our full harvest to be terminated by another internal system task. This error caused only a fraction of the Symphony catalog to display in Enterprise on Saturday, which is when SWAN staff, working in conjunction with SirsiDynix support, issued a manual harvest task during the day to achieve a full catalog sync. While Saturday’s manual harvest did succeed, the automated overnight harvest task has continued to operate sporadically, to the point that we decided to pause the task, and an associated system sync agent in order to maintain our last full, successful harvest data from Saturday. This means that any catalog changes (item additions, removals, or edits) that have occurred in Symphony since Saturday are not currently being reflected in the Enterprise catalog, and will not be reflected until our next successful harvest. Additionally, the pausing of the sync agent has also caused issues with BLUECloud Analytics, in that requested report data is not being returned. This issue does not affect Enterprise item availability, patron account data, or access to the My Account functions. It also does not affect any functions of Symphony/WorkFlows. This is only related to specific titles and records as they appear in the Enterprise catalog and BCA report functions. Moving forward, we’re working on a plan with SirsiDynix to restructure our harvest schedules to get the full catalog sync back on track for tomorrow morning, and we hope to resume functions to restore BCA later today. We sincerely apologize for the inconvenience this has caused, and we will send additional updates via SWANcom as they become available. Thank you, -- SWAN Library Services Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2017-07-05/update-incomplete-search-…

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Recent Issues with Enterprise & Symphony
by Aaron Skog 10 Jul '17

10 Jul '17

SWAN Membership- I just wanted to let everyone know that we continue to work with SirsiDynix support staff in determining the cause of our Enterprise harvests going awry. The SWAN IT staff have been very communicative about the issues and the services impacted. While we attempt to avoid downtime or disruptions during library business hours, occasionally the unexpected occurs. SWAN IT are working hard with SirsiDynix support to determine the cause of Enterprise harvest issues. I have confidence in the process and how SWAN staff and SirsiDynix are responding. Some issues with BLUEcloud Analytics and Enterprise Checkout History are being dealt with separately and through the appropriate personnel. >From a communication standpoint, SWAN staff also use the Support site to update libraries, so I would encourage library staff to check our News blogroll if you are unfamiliar with the recent issues. https://support.swanlibraries.net/news Lastly, encourage your colleagues to subscribe to SWANcom to receive alerts from SWAN staff. https://support.swanlibraries.net/content/email-lists-communication Thank you for your patience as we work through these issues. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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**Checkout History not displaying in Enterprise**
by webmaster＠swanlibraries.net 10 Jul '17

10 Jul '17

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*Resolved* Symphony Server Outage 7/8
by Steven Schlewitt 08 Jul '17

08 Jul '17

SWAN Member Library Staff: We've resolved the high load average on the server, and Symphony appears to be operating as expected. We'll continue to monitor the situation throughout the day and submit additional SWANcoms if anything comes up. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net . 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net . catalog.swanlibraries.net -----Original Message----- From: Steven Schlewitt Sent: Saturday, July 8, 2017 10:30 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: *Update* Symphony Server Outage 7/8 - Please Use Offline Mode SWAN Member Library Staff: We're currently working to resolve the Symphony server outage. In the meantime, please use WorkFlows in Offline mode to continue circulating. This outage affects the following services: - Symphony Server * All WorkFlows access (cataloging, circulation, etc) * SIP2 3rd Party Vendor Integration (databases, electronic media) * SIP2 Hardware/Software Integration (AMH, self-check, PC reservation, print release) - Enterprise * My Account Features (slow to access) * Commerce (slow to access) * Item Availability (slow to access) - Bookmyne - MobileCirc Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net . 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net . catalog.swanlibraries.net -----Original Message----- From: swantech-bounces(a)list.swanlibraries.net [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Saturday, July 8, 2017 10:16 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SwanTech] Symphony Server Outage 7/8 SWAN Member Library Staff: We're currently experiencing a high system load on the Symphony WorkFlows server, causing client timeouts. We're investigating the issue and hope to have a resolution shortly. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> _______________________________________________ SwanTech mailing list SwanTech(a)list.swanlibraries.net http://list.railslibraries.info/cgi-bin/mailman/listinfo/swantech

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*Update* Symphony Server Outage 7/8 - Please Use Offline Mode
by Steven Schlewitt 08 Jul '17

08 Jul '17

SWAN Member Library Staff: We're currently working to resolve the Symphony server outage. In the meantime, please use WorkFlows in Offline mode to continue circulating. This outage affects the following services: - Symphony Server * All WorkFlows access (cataloging, circulation, etc) * SIP2 3rd Party Vendor Integration (databases, electronic media) * SIP2 Hardware/Software Integration (AMH, self-check, PC reservation, print release) - Enterprise * My Account Features (slow to access) * Commerce (slow to access) * Item Availability (slow to access) - Bookmyne - MobileCirc Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net . 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net . catalog.swanlibraries.net -----Original Message----- From: swantech-bounces(a)list.swanlibraries.net [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Saturday, July 8, 2017 10:16 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SwanTech] Symphony Server Outage 7/8 SWAN Member Library Staff: We're currently experiencing a high system load on the Symphony WorkFlows server, causing client timeouts. We're investigating the issue and hope to have a resolution shortly. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> _______________________________________________ SwanTech mailing list SwanTech(a)list.swanlibraries.net http://list.railslibraries.info/cgi-bin/mailman/listinfo/swantech

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Symphony Server Outage 7/8
by Steven Schlewitt 08 Jul '17

08 Jul '17

SWAN Member Library Staff: We're currently experiencing a high system load on the Symphony WorkFlows server, causing client timeouts. We're investigating the issue and hope to have a resolution shortly. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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*Update* WorkFlows Serial Control module - Read Timed Out
by Steven Schlewitt 08 Jul '17

08 Jul '17

SWAN Member Library Staff: SirsiDynix support has informed us that the Serials Control issues that we were experiencing yesterday should have been resolved with our regular overnight maintenance. If you had experienced the issue, please give the process another try today and let us know if you continue to encounter any issues by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Ian Nosek Sent: Friday, July 7, 2017 2:29 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] WorkFlows Serial Control module - Read Timed Out SWAN Member Libraries: We are aware of a problem with WorkFlows freezing or generating a "Read timed out" error while using the Serial Control module. A ticket has been opened with SirsiDynix and we will send updates as we receive further information. Thanks for your patience. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> * (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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RESOLVED BLUEcloud Analytics Renewals Statistics Incorrect
by Vickie Totton 07 Jul '17

07 Jul '17

The issue with auto renewal statistics has been resolved and the Monthly Renewals by Interface report on the SWAN support site has been updated. If you ran any of your own renewal statistics on BCA you will need to re-run them. You will also need to re-run any statistics that combine checkouts and renewals. Now that the BCA statistics reports have been fully tested we have removed the statistics reports from WorkFlows. This includes any of the Monthly Checkouts by Item Type/Item Cat 2 reports you may have scheduled to run on a monthly basis. Please find attached the documentation for running your statistics reports on BCA. Thank you to the libraries who reported the issue to us. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Vickie Totton Sent: Thursday, July 6, 2017 3:30 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] BLUEcloud Analytics Renewals Statistics Incorrect It was discovered the renewal statistics reports we ran on BLUEcloud Analytics (BCA) do not include auto renewals. We are able to include them on our reports from WorkFlows and have opened a case with SirsiDynix to determine why they are not included in BCA. We were hoping to have a solution by now so we could re-run the reports on BCA but do not yet have an answer. Once we have an answer we will re-run all of the reports. If you are using a report from BCA that combines checkouts with renewals those reports will also be incorrect as they are not counting the auto renewals. Please find attached the June Monthly Renewals by Interface report from WorkFlows. If we do not have a solution by tomorrow we will re-run all of the June renewal statistics in WorkFlows for you. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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WorkFlows Serial Control module - Read Timed Out
by Ian Nosek 07 Jul '17

07 Jul '17

SWAN Member Libraries: We are aware of a problem with WorkFlows freezing or generating a "Read timed out" error while using the Serial Control module. A ticket has been opened with SirsiDynix and we will send updates as we receive further information. Thanks for your patience. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> * (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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