SWANcom

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*Reminder* RAILS/SWAN Planned Network Outage on Fri, Feb 17th at 11pm

by Ian Nosek

SWAN Member Library Staff: Just a quick reminder that ICN will be performing scheduled network maintenance this evening beginning at 11PM. This maintenance window is not expected to last longer than one hour. The following services will be impacted during the outage. - Symphony Server * All WorkFlows access (cataloging, circulation, etc) * SIP2 3rd Party Vendor Integration (databases, electronic media) * SIP2 Hardware/Software Integration (AMH, self-check, PC reservation, print release) - Enterprise * My Account Features * Commerce * Item Availability - Bookmyne - MobileCirc Thank you for your patience. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> • (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net Sent: Wednesday, February 15, 2017 10:50 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] RAILS/SWAN Planned Network Outage on Fri, Feb 17th at 11pm ________________________________ RAILS/SWAN Planned Network Outage on Fri, Feb 17th at 11pm 02/15/2017 - 10:49 - by Steven Schlewitt SWAN Member Library Staff: We've received notice from RAILS and ICN that additional network maintenance is scheduled for a provider site in Chicago this Friday, February 17th, beginning at 11pm. The maintenance and associated outage is expected to last no longer than one hour. The site affected provides network access to many of our SWAN libraries and to the SWAN/RAILS datacenter itself, so SWAN and many individual libraries will be impacted during that brief period. The following SWAN services will be impacted during the outage: - Symphony Server * All WorkFlows access (cataloging, circulation, etc) * SIP2 3rd Party Vendor Integration (databases, electronic media) * SIP2 Hardware/Software Integration (AMH, self-check, PC reservation, print release) - Enterprise * My Account Features * Commerce * Item Availability - Bookmyne - MobileCirc Again, this outage is planned from 11pm-12am on Friday night, so it should not affect libraries during normal operating hours. In the unlikely event that the outage should extend beyond the anticipated timeframe considerably, we'll issue an updated SWANcom to alert morning staff. If you have any questions regarding the outage, please email us at help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you. ________________________________ Source URL: https://support.swanlibraries.net/news/2017-02-15/railsswan-planned-network…

8 years, 2 months

DUX Presents "Enterprise: Quacking the Code"

by webmaster＠swanlibraries.net

8 years, 2 months

RAILS/SWAN Planned Network Outage on Fri, Feb 17th at 11pm

by webmaster＠swanlibraries.net

8 years, 2 months

Join us for an Open House after the March 2 Quarterly Meeting

by Susan Ricker

SWAN Member Libraries, Our March 2 Quarterly Meeting is a only few weeks away (http://www.librarylearning.info/events/?eventID=24133). Held at Burr Ridge and streamed online (http://live.railslibraries.info/), the Membership will vote on the FY18 budget and receive organization updates. After our meeting concludes, we welcome you to get lunch and stop by SWANS new facility at 800 Quail Ridge Drive, Westmont, IL, 60559. We'll have cake and refreshments for you to enjoy as we give you a tour and show you around. We hope you are able to join us! [cid:image003.jpg@01D28769.FD29B310] Susan Ricker Library Relations Specialist susan(a)swanlibraries.net<mailto:susan@swanlibraries.net> * (630)326-7146 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 2 months

*Update* Intermittent Network Outages Impacting SWAN Network (2/14)

by Ian Nosek

SWAN Member Library Staff: It appears that this morning's intermittent network problems have quieted down. All VPN connections seem to have normalized and WorkFlows is operating normally. We are continuing to investigate the root cause of this problem and will provide any updates in following SWANComs. In the meantime, if you are experiencing any slowness within WorkFlows or related systems, please open a ticket and we will follow up. Thanks again for your patience. Ian Nosek System Administrator ian(a)swanlibraries.net . (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net . catalog.swanlibraries.net -----Original Message----- From: swantech-bounces(a)list.swanlibraries.net [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Ian Nosek Sent: Tuesday, February 14, 2017 11:17 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SwanTech] Intermittent Network Outages Impacting SWAN Network (2/14) SWAN Member Library Staff: The intermittent network outage that was impacting the RAILS data center yesterday has begun to once again cause some general slowness while using WorkFlows along with some occasional timeout/logouts. We are currently investigating the root cause of these network anomalies. The following services are potentially impacted by this issue: - Symphony Server * All WorkFlows access (cataloging, circulation, etc) * SIP2 3rd Party Vendor Integration (databases, electronic media) * SIP2 Hardware/Software Integration (AMH, self-check, PC reservation, print release) - Enterprise * My Account Features (slow to access) * Commerce (slow to access) * Item Availability (slow to access) - Bookmyne - MobileCirc We'll send additional SWANcoms when more information is available. Thank you for your patience. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> * (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> _______________________________________________ SwanTech mailing list SwanTech(a)list.swanlibraries.net http://list.railslibraries.info/cgi-bin/mailman/listinfo/swantech

8 years, 2 months

Intermittent Network Outages Impacting SWAN Network (2/14)

by Ian Nosek

SWAN Member Library Staff: The intermittent network outage that was impacting the RAILS data center yesterday has begun to once again cause some general slowness while using WorkFlows along with some occasional timeout/logouts. We are currently investigating the root cause of these network anomalies. The following services are potentially impacted by this issue: - Symphony Server * All WorkFlows access (cataloging, circulation, etc) * SIP2 3rd Party Vendor Integration (databases, electronic media) * SIP2 Hardware/Software Integration (AMH, self-check, PC reservation, print release) - Enterprise * My Account Features (slow to access) * Commerce (slow to access) * Item Availability (slow to access) - Bookmyne - MobileCirc We'll send additional SWANcoms when more information is available. Thank you for your patience. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> * (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 2 months

*RESOLVED* Intermittent Network Outages Affecting SWAN Network (2/13)

by Ian Nosek

SWAN Member Library Staff: We have been monitoring the network connection at the RAILS data center and it appears that the earlier issue is now resolved. If anyone continues to encounter any slowness or timeouts within their WorkFlows clients, please open a ticket and we will follow up. Thanks for your patience. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> • (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net Sent: Monday, February 13, 2017 4:55 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Intermittent Network Outages Affecting SWAN Network (2/13) Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Intermittent Network Outages Affecting SWAN Network (2/13) 02/13/2017 - 16:55 - by Steven Schlewitt SWAN Member Library Staff: We're currently investigating an intermittent network outage affecting the RAILS data center. This limited outage is causing general slowness when accessing WorkFlows and occasional timeout/logouts. Offline mode does not appear to be necessary at this time, but libraries are welcome to use it if preferred. The following services are impacted by this issue: - Symphony Server * All WorkFlows access (cataloging, circulation, etc) * SIP2 3rd Party Vendor Integration (databases, electronic media) * SIP2 Hardware/Software Integration (AMH, self-check, PC reservation, print release) - Enterprise * My Account Features (slow to access) * Commerce (slow to access) * Item Availability (slow to access) - Bookmyne - MobileCirc We'll send additional SWANcoms when more information is available. Thank you. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2017-02-13/intermittent-network-outa…

8 years, 2 months

Intermittent Network Outages Affecting SWAN Network (2/13)

by webmaster＠swanlibraries.net

8 years, 2 months

Circulation Statistics Now Available in BLUEcloud Analytics

by Samantha Dietel

++Please route to appropriate personnel++ The wait is over! Monthly WorkFlows circulation statistical reports that are on the SWAN website can now be produced in BLUEcloud Analtycs (BCA) at your convenience. The reports can be found on the BLUEcloud Analytics website<https://na1-microstrategy.bc.sirsidynix.net/bcanalytics/asp/Main.aspx?evt=3…> under Shared Reports>SWAN reports>Circulation Statistics. These reports have been created with date range prompts so you can define the exact dates for the reports. We have created documentation explaining which reports are available and how to run them. Please see the attached document. Happy Monday! Samantha Dietel Consultant, Member Services samantha(a)swanlibraries.net<mailto:samantha@swanlibraries.net> * (630) 326-8647 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 2 months

DVD Boxed Set Checkouts, 2/10-2/13

by Samantha Dietel

++ Please route to appropriate Circulation staff ++ It has come to our attention that an error in the Circulation Map may have assigned some DVD boxed sets (types DVD_BOXNEW and DVD_BOXSET) the wrong Circulation Rule if checked out any day between Friday, 2/10 and today. The items have been checking out for a two-week loan with a $2 fine rate. If this does not match your local policy, your items may have been affected. This error was discovered and corrected today but will not be effective until tomorrow, Tuesday, 2/14 due to our nightly halt and run of the system. Please continue to monitor any checkouts and extend due dates appropriately, but be aware that any items returned late will generate a $2-per-day fine which must be manually adjusted. We have run a list of affected checkouts from Friday, 2/10 to Sunday 2/12, paged by checkout/charging library. This document will not list any affected checkouts from today. Please view the attachment and find the tab along the bottom for your library. If you do not see your library's tab in the attachment, you were not affected by this error. [cid:image001.png@01D285E6.09685350] Thank you. Samantha Dietel Consultant, Member Services samantha(a)swanlibraries.net<mailto:samantha@swanlibraries.net> * (630) 326-8647 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 2 months

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