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SWAN Bylaws Committee Proposed Changes Now Posted

by Aaron Skog

SWAN Member Library Directors/Administrators: As announced at the June Quarterly meeting, the SWAN Bylaws Committee has completed its review of SWAN's Bylaws and have proposed changes. You can read a detailed memo on the SWAN Support site along with the proposed Bylaw edits. https://support.swanlibraries.net/news/2017-07-19/swan-bylaw-revisions-prop… Please contact me directly should you have questions regarding this review. These changes will be voted upon at the September 7th SWAN Quarterly meeting. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 11 months

July SWAN Circ Advisory Meeting at Westmont Public Library

by Vickie Totton

**Please route to appropriate staff** Just a reminder that the July SWAN Circ Advisory Meeting is being held at the Westmont Public Library due to the construction project at the Burr Ridge RAILS office. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 11 months

*Resolved* Issue with Syndetics Images in Enterprise

by Steven Schlewitt

SWAN Member Library Staff: With the exception of ProQuest Dialog and Intota, all ProQuest and Syndetics services have been restored. You should see cover art displaying in Enterprise once again. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> • 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: Steven Schlewitt Sent: Tuesday, July 18, 2017 9:38 AM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net>; 'swantech(a)list.swanlibraries.net' <swantech(a)list.swanlibraries.net> Subject: *Update* Issue with Syndetics Images in Enterprise SWAN Member Library Staff: A quick update on our Syndetics image issue – this is relating to a widespread ProQuest outage, which is affecting many of their services, including Syndetic Solutions and their research databases. SirsiDynix has issued a notice of the vendor disruption on their status site below. https://www.sirsidynixstatus.com/vendor-service-disruption-notification-pro… Additionally, Proquest has issued a statement on the situation via their blog. http://www.proquest.com/blog/pqblog/ We’ll send any updates via SWANcom as soon as they become available and have reposted a banner to Enterprise to inform our patrons. Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> • 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: Steven Schlewitt Sent: Monday, July 17, 2017 4:59 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>; swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net> Subject: *Update* Issue with Syndetics Images in Enterprise SWAN Member Library Staff: We’ve determined that this issue is affecting Syndetics cover art for all subscribers, including our neighboring libraries and memberships. It appears to be a widespread outage of the Syndetics servers. We’ll send an update as soon as additional information becomes available. In the meantime, we’ll post a banner on Enterprise to inform our patrons of the issue. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> • 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net<mailto:webmaster@swanlibraries.net> Sent: Monday, July 17, 2017 4:33 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] Issue with Syndetics Images in Enterprise Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Issue with Syndetics Images in Enterprise 07/17/2017 - 16:33 - by Steven Schlewitt SWAN Member Library Staff: We're currently investigating an issue affecting Syndetics cover art in our Enterprise catalog. This issue affects cover images for all materials in the catalog. Materials appear to be searching, displaying, and holding as expected in Enterprise, but cover images for items are not displaying for any records. We hope to have additional information soon, and will submit any updates via SWANcom. Thank you, -- SWAN Library Services Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2017-07-17/issue-syndetics-images-en…

8 years, 11 months

*Update* Issue with Syndetics Images in Enterprise

by Steven Schlewitt

SWAN Member Library Staff: We’ve determined that this issue is affecting Syndetics cover art for all subscribers, including our neighboring libraries and memberships. It appears to be a widespread outage of the Syndetics servers. We’ll send an update as soon as additional information becomes available. In the meantime, we’ll post a banner on Enterprise to inform our patrons of the issue. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> • 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net Sent: Monday, July 17, 2017 4:33 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Issue with Syndetics Images in Enterprise Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Issue with Syndetics Images in Enterprise 07/17/2017 - 16:33 - by Steven Schlewitt SWAN Member Library Staff: We're currently investigating an issue affecting Syndetics cover art in our Enterprise catalog. This issue affects cover images for all materials in the catalog. Materials appear to be searching, displaying, and holding as expected in Enterprise, but cover images for items are not displaying for any records. We hope to have additional information soon, and will submit any updates via SWANcom. Thank you, -- SWAN Library Services Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2017-07-17/issue-syndetics-images-en…

8 years, 11 months

Issue with Syndetics Images in Enterprise

by webmaster＠swanlibraries.net

8 years, 11 months

New 19 Timeline Revised to Single Go-Live Date on Tuesday, May 1, 2018

by webmaster＠swanlibraries.net

8 years, 11 months

ESS Power Outage

by Lauren Levaggi

SWAN Libraries - The Eisenhower Public Library will be closing at 6:30 pm on Thursday, July 13, 2017 due to a power outage. They hope to reopen on Friday, July 14th if power is restored. Lauren Levaggi Support Analyst, Member Services lauren(a)swanlibraries.net<mailto:lauren@swanlibraries.net> * (630)326-8621 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL, 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 11 months

Riverdale Public Library: Change of Days Open

by Brande Overbey

SWAN Member Libraries: Riverdale Public Library, due to its financial crisis, will now only be open from Monday through Thursday from 10am to 6pm. They will now be closed on Friday, Saturday, and Sunday. Thank you, Brande Overbey Operations Manager brande(a)swanlibraries.net<mailto:brande@swanlibraries.net> * (630)326-7104 *Please note my new email address, address and phone number* SWAN Library Services 800 Quail Ridge Drive, Westmont IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 11 months

Tinley Park PL Renovation

by Brande Overbey

SWAN Member Libraries: Tinley Park Public Library is undergoing a major first floor renovation where nearly all adult materials will be unavailable from mid-July to mid-August. By Monday, July 17, all adult Tinley Park Public Library materials will have a Home Location of Unavailable in WorkFlows and Enterprise. Beginning July 17th and throughout the renovation, the lobby will offer some new and recently-returned materials. The 2nd floor's Youth Services collection will be entirely unaffected. Thank you, Brande Overbey Operations Manager brande(a)swanlibraries.net<mailto:brande@swanlibraries.net> * (630)326-7104 *Please note my new email address, address and phone number* SWAN Library Services 800 Quail Ridge Drive, Westmont IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 11 months

UPDATED RESOLUTION BLUEcloud Analytics Renewals Statistics Incorrect

by Vickie Totton

When we resolved the issue with auto renewals it inadvertently pulled in circulation statistics for generic users. We have now resolved this issue and updated all of the circulation statistics on the SWAN support site. If you use BLUEcloud Analytics (BCA) circulation statistics reports that include generic users you do not have to do anything. If you do not use these reports you will have to rerun your reports for an accurate count. Thank you again to the libraries who alerted us to the issue and thank you all for your patience during our transition to BCA Circulation Statistics! Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: Vickie Totton Sent: Friday, July 7, 2017 2:58 PM To: 'Vickie Totton' <vickie(a)swanlibraries.net>; swancom(a)list.swanlibraries.net Subject: RESOLVED BLUEcloud Analytics Renewals Statistics Incorrect The issue with auto renewal statistics has been resolved and the Monthly Renewals by Interface report on the SWAN support site has been updated. If you ran any of your own renewal statistics on BCA you will need to re-run them. You will also need to re-run any statistics that combine checkouts and renewals. Now that the BCA statistics reports have been fully tested we have removed the statistics reports from WorkFlows. This includes any of the Monthly Checkouts by Item Type/Item Cat 2 reports you may have scheduled to run on a monthly basis. Please find attached the documentation for running your statistics reports on BCA. Thank you to the libraries who reported the issue to us. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Vickie Totton Sent: Thursday, July 6, 2017 3:30 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] BLUEcloud Analytics Renewals Statistics Incorrect It was discovered the renewal statistics reports we ran on BLUEcloud Analytics (BCA) do not include auto renewals. We are able to include them on our reports from WorkFlows and have opened a case with SirsiDynix to determine why they are not included in BCA. We were hoping to have a solution by now so we could re-run the reports on BCA but do not yet have an answer. Once we have an answer we will re-run all of the reports. If you are using a report from BCA that combines checkouts with renewals those reports will also be incorrect as they are not counting the auto renewals. Please find attached the June Monthly Renewals by Interface report from WorkFlows. If we do not have a solution by tomorrow we will re-run all of the June renewal statistics in WorkFlows for you. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 11 months

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