SWANcom

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by Steven Schlewitt

SWAN Member Library Staff: We've resolved the high load average on the server, and Symphony appears to be operating as expected. We'll continue to monitor the situation throughout the day and submit additional SWANcoms if anything comes up. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net . 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net . catalog.swanlibraries.net -----Original Message----- From: Steven Schlewitt Sent: Saturday, July 8, 2017 10:30 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: *Update* Symphony Server Outage 7/8 - Please Use Offline Mode SWAN Member Library Staff: We're currently working to resolve the Symphony server outage. In the meantime, please use WorkFlows in Offline mode to continue circulating. This outage affects the following services: - Symphony Server * All WorkFlows access (cataloging, circulation, etc) * SIP2 3rd Party Vendor Integration (databases, electronic media) * SIP2 Hardware/Software Integration (AMH, self-check, PC reservation, print release) - Enterprise * My Account Features (slow to access) * Commerce (slow to access) * Item Availability (slow to access) - Bookmyne - MobileCirc Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net . 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net . catalog.swanlibraries.net -----Original Message----- From: swantech-bounces(a)list.swanlibraries.net [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Saturday, July 8, 2017 10:16 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SwanTech] Symphony Server Outage 7/8 SWAN Member Library Staff: We're currently experiencing a high system load on the Symphony WorkFlows server, causing client timeouts. We're investigating the issue and hope to have a resolution shortly. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> _______________________________________________ SwanTech mailing list SwanTech(a)list.swanlibraries.net http://list.railslibraries.info/cgi-bin/mailman/listinfo/swantech

8 years, 7 months

*Update* Symphony Server Outage 7/8 - Please Use Offline Mode

by Steven Schlewitt

SWAN Member Library Staff: We're currently working to resolve the Symphony server outage. In the meantime, please use WorkFlows in Offline mode to continue circulating. This outage affects the following services: - Symphony Server * All WorkFlows access (cataloging, circulation, etc) * SIP2 3rd Party Vendor Integration (databases, electronic media) * SIP2 Hardware/Software Integration (AMH, self-check, PC reservation, print release) - Enterprise * My Account Features (slow to access) * Commerce (slow to access) * Item Availability (slow to access) - Bookmyne - MobileCirc Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net . 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net . catalog.swanlibraries.net -----Original Message----- From: swantech-bounces(a)list.swanlibraries.net [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Saturday, July 8, 2017 10:16 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SwanTech] Symphony Server Outage 7/8 SWAN Member Library Staff: We're currently experiencing a high system load on the Symphony WorkFlows server, causing client timeouts. We're investigating the issue and hope to have a resolution shortly. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> _______________________________________________ SwanTech mailing list SwanTech(a)list.swanlibraries.net http://list.railslibraries.info/cgi-bin/mailman/listinfo/swantech

8 years, 7 months

Symphony Server Outage 7/8

by Steven Schlewitt

SWAN Member Library Staff: We're currently experiencing a high system load on the Symphony WorkFlows server, causing client timeouts. We're investigating the issue and hope to have a resolution shortly. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 7 months

*Update* WorkFlows Serial Control module - Read Timed Out

by Steven Schlewitt

SWAN Member Library Staff: SirsiDynix support has informed us that the Serials Control issues that we were experiencing yesterday should have been resolved with our regular overnight maintenance. If you had experienced the issue, please give the process another try today and let us know if you continue to encounter any issues by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Ian Nosek Sent: Friday, July 7, 2017 2:29 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] WorkFlows Serial Control module - Read Timed Out SWAN Member Libraries: We are aware of a problem with WorkFlows freezing or generating a "Read timed out" error while using the Serial Control module. A ticket has been opened with SirsiDynix and we will send updates as we receive further information. Thanks for your patience. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> * (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 7 months

RESOLVED BLUEcloud Analytics Renewals Statistics Incorrect

by Vickie Totton

The issue with auto renewal statistics has been resolved and the Monthly Renewals by Interface report on the SWAN support site has been updated. If you ran any of your own renewal statistics on BCA you will need to re-run them. You will also need to re-run any statistics that combine checkouts and renewals. Now that the BCA statistics reports have been fully tested we have removed the statistics reports from WorkFlows. This includes any of the Monthly Checkouts by Item Type/Item Cat 2 reports you may have scheduled to run on a monthly basis. Please find attached the documentation for running your statistics reports on BCA. Thank you to the libraries who reported the issue to us. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Vickie Totton Sent: Thursday, July 6, 2017 3:30 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] BLUEcloud Analytics Renewals Statistics Incorrect It was discovered the renewal statistics reports we ran on BLUEcloud Analytics (BCA) do not include auto renewals. We are able to include them on our reports from WorkFlows and have opened a case with SirsiDynix to determine why they are not included in BCA. We were hoping to have a solution by now so we could re-run the reports on BCA but do not yet have an answer. Once we have an answer we will re-run all of the reports. If you are using a report from BCA that combines checkouts with renewals those reports will also be incorrect as they are not counting the auto renewals. Please find attached the June Monthly Renewals by Interface report from WorkFlows. If we do not have a solution by tomorrow we will re-run all of the June renewal statistics in WorkFlows for you. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 7 months

WorkFlows Serial Control module - Read Timed Out

by Ian Nosek

SWAN Member Libraries: We are aware of a problem with WorkFlows freezing or generating a "Read timed out" error while using the Serial Control module. A ticket has been opened with SirsiDynix and we will send updates as we receive further information. Thanks for your patience. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> * (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 7 months

*Reminder* WorkFlows 3.5.2.1 Client Installations & Formsite Surveys Due Next Friday (7/14)

by Steven Schlewitt

SWAN Member Library & Information Technology Staff: Just a quick reminder - there's only one week remaining to update your computers to the latest version of WorkFlows (3.5.2.1), and submit a FormSite completion survey. To check your library's completion status, or for more information on how to perform the update, please see the link below. https://support.swanlibraries.net/news/2017-06-16/required-symphony-workflo… Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 7 months

BLUEcloud Analytics Renewals Statistics Incorrect

by Vickie Totton

It was discovered the renewal statistics reports we ran on BLUEcloud Analytics (BCA) do not include auto renewals. We are able to include them on our reports from WorkFlows and have opened a case with SirsiDynix to determine why they are not included in BCA. We were hoping to have a solution by now so we could re-run the reports on BCA but do not yet have an answer. Once we have an answer we will re-run all of the reports. If you are using a report from BCA that combines checkouts with renewals those reports will also be incorrect as they are not counting the auto renewals. Please find attached the June Monthly Renewals by Interface report from WorkFlows. If we do not have a solution by tomorrow we will re-run all of the June renewal statistics in WorkFlows for you. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 7 months

*Resolved* Enterprise Outage on 7/6

by Steven Schlewitt

Enterprise catalog services have been restored. Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Thursday, July 6, 2017 12:53 PM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SWANcom] Enterprise Outage on 7/6 Importance: High SWAN Member Library Staff: We're currently experiencing an outage of the Enterprise catalog. We're investigating the issue alongside SirsiDynix support and hope to have it back online shortly. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 7 months

Enterprise Outage on 7/6

by Steven Schlewitt

SWAN Member Library Staff: We're currently experiencing an outage of the Enterprise catalog. We're investigating the issue alongside SirsiDynix support and hope to have it back online shortly. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 7 months

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