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SWAN Quarterly Meeting at Wood Dale PL - Agenda and Packet for 9/7 Now Online

by Brande Overbey

SWAN Member Libraries: The September Quarterly agenda and packet (47 pages) for next Thursday's 9/7 meeting are now available for you: https://support.swanlibraries.net/sites/default/files/meeting/2017-09-07/pa… Due to ongoing construction at RAILS Burr Ridge, we are again holding this meeting at a different venue, Wood Dale PL this time. We are going to test out a new live streaming/recording option with GoToMeetings this time around. We are hoping to have any bugs worked out by then, but as with any new technology there is always a potential for slow down for this first large test trial, so in-person attendance may be best if you want to ensure that you do not experience any technical issues. Our IT team will email you instructions for utilizing the GoTo Meetings feature as we get closer to the meeting date. Have a wonderful holiday weekend, and we hope to see you next Thursday! Brande Overbey Operations Manager brande(a)swanlibraries.net<mailto:brande@swanlibraries.net> * (630)326-7104 SWAN Library Services 800 Quail Ridge Drive, Westmont IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 9 months

BLUEcloud Analytics Upgrade Complete

by Vickie Totton

SirsiDynix ran into an issue that slowed their upgrade to MicroStrategy 10 over the weekend but it is now complete. There are some changes to the appearance of BCA but they should not affect the way you have become accustomed to using the reports. The issue SirsiDynix experienced affected access to BCA and many of the DISCARD reports you subscribe to over the weekend seem to have failed. Please find attached a list of items, paged by library, that were checked out to DISCARD last week. As always, please contact us if you have any difficulties. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 10 months

**RESOLVED** Enterprise Catalog Outage 8/25

by Ian Nosek

SWAN Member Libraries and Information Technology Staff: SirsiDynix has restarted our Enterprise instance and it has been running stable for approximately 20 minutes now. We do not anticipate any further disruption of service, but we will continue to monitor it throughout the day. Thank you for your patience. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> • (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net Sent: Friday, August 25, 2017 2:22 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Enterprise Catalog Outage 8/25 Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Enterprise Catalog Outage 8/25 08/25/2017 - 14:22 - by Ian Nosek SWAN Member Libraries and Information Technology Staff: We are currently experiencing problems with our Enterprise Catalog. You may experience very slow response, error messages and inability to connect at this time. SirsiDynix staff is working on a resolution. Thank you for your patience. SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2017-08-25/enterprise-catalog-outage…

8 years, 10 months

Enterprise Catalog Outage 8/25

by webmaster＠swanlibraries.net

8 years, 10 months

*Important*: Temporary Suspension of eRC Harvests in Enterprise Catalog

by webmaster＠swanlibraries.net

8 years, 10 months

In Transit Shelf Check Reports

by Vickie Totton

++Please route to appropriate staff++ Here are the weekly shelf check lists for items that have been in transit 10-30 days along with the procedures to process them. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 10 months

Update on Enterprise Harvest Issues 8/23

by webmaster＠swanlibraries.net

8 years, 10 months

Update on Enterprise Harvest Issues 8/22

by webmaster＠swanlibraries.net

8 years, 10 months

Re: [SWANcom] SWAN/RAILS Datacenter Outage on 8/22

by Steven Schlewitt

SWAN Member Libraries and Information Technology Staff: We’ve received some additional information to clarify the reason for our outage. ICN experienced a large network outage at 9:35AM, lasting roughly 2 minutes. The cause of the issue was the core router(s) on their network reaching a route limit. They have resolved the issue and are working with Cisco to prevent it from occurring again. This outage likely impacted customers throughout the area, including individual library networks (ICN customers), and some of our neighboring library consortia. If you have any additional questions about the outage, please email us at help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net Sent: Tuesday, August 22, 2017 9:50 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] SWAN/RAILS Datacenter Outage on 8/22 Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ SWAN/RAILS Datacenter Outage on 8/22 08/22/2017 - 09:50 - by Steven Schlewitt SWAN Member Library Staff: We've just experienced a brief network outage at the SWAN/RAILS datacenter, which impacted connectivity to the Symphony WorkFlows server, SWAN and RAILS support websites. We're currently in contact with RAILS and will follow-up if any further downtime is anticipated. We sincerely apologize for the inconvenience. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2017-08-22/swanrails-datacenter-outa…

8 years, 10 months

SMS Text Notice Failure Patron List

by Vickie Totton

++Please route to appropriate staff++ As promised we have assembled a spreadsheet that lists all users affected by the SirsiDynix SMS server issue. We have pulled User IDs from the notice report logs. If the same user should have received multiple notices you will see their User ID listed multiple times. The notices that were affected were: * 1st Overdue * 2nd Overdue * Courtesy * Hold Pickup * Hold Pickup Reminder It is up to you to decide if you want to contact your patrons for any of the notices, just make sure to check their records as they may have checked their accounts online or received a reminder notice in some other format and subsequently checked out or returned their material. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 10 months

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