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*Important* Upcoming ILS Upgrade to Symphony 3.5.2.1 on 6/13

by webmaster＠swanlibraries.net

8 years, 1 month

CRS 5/26

by Lauren Levaggi

SWAN Libraries - The Chicago Ridge Public Library will be closed from 9am-1pm on Friday, May 26th for staff training. The library will open to the public at 1pm. Lauren Levaggi Support Analyst, Member Services lauren(a)swanlibraries.net<mailto:lauren@swanlibraries.net> * (630)326-8621 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL, 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 1 month

In Transit Items

by Vickie Totton

**Please route to appropriate staff** SWAN will be running the List Items in Transit 30 Days or Longer report and distributing it on a monthly basis. Attached please find the report for this month and the instructions for processing it. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 1 month

2017 SWAN Board Election Results

by Brande Overbey

SWAN Member Libraries: The SWAN Board election for its two at-large representative concluded on Friday May 19th. Congratulations to Jamie Bukovac of Indian Prairie Public Library District who was re-elected to serve, and to Ted Bodewes from Thomas Ford Memoria Library who was newly elected. They will begin this new three year term starting on July 1st 2017. Additionally, SWAN will have its June Quarterly meeting at Westmont Public Library next Thursday June 1st at 9:30AM. We will send an additional SWANcom when the agenda and packet for that event are ready for your review. We hope to see you next Thursday! Brande Overbey Operations Manager brande(a)swanlibraries.net<mailto:brande@swanlibraries.net> * (630)326-7104 *Please note my new email address, address and phone number* SWAN Library Services 800 Quail Ridge Drive, Westmont IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 1 month

WorkFlows slowness and invalid sequence errors

by Ian Nosek

SWAN Member Libraries and Information Technology Staff: Our Production server encountered a period of high load average this evening. Your WorkFlows sessions may have slowed down or generated errors during this window from approximately 4:40-5PM. The server load has normalized and WorkFlows is functioning smoothly now. However, if you are encountering an "Invalid Sequence Number" error, please close your WorkFlows session and open a new session. This should clear up any lingering errors. We will continue to monitor the server this evening, but do not anticipate any further issues. Thanks for your patience. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> * (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 1 month

SWAN Employee Announcement

by Aaron Skog

SWAN Libraries: We have an exciting staffing announcement for you all. We have officially hired our new Assistant Director for SWAN. Dawne Tortorella will be joining us starting on Monday, June 4th. Dawne comes to us with a wealth of library-world experience, including having most recently helped to leading the MAGIC consortium under while working for RAILS. She has also worked for OCLC, taught MLS and MIS coursework for Dominican, San Jose State, and DePaul, and led her own company Bellcow which provides tech support and IT strategy for libraries and other organizations. We welcome her expertise with libraries, consortial operations, SirsiDynix, and IT, and feel truly fortunate to have her join SWAN. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 1 month

Registration Now Open for SWANstravaganza 2017: Know Your Rights

by webmaster＠swanlibraries.net

8 years, 1 month

Quarterly Billing Documentation with folder link

by Helen Pinder

The April Quarterly Billing is complete and the invoices and checks will be mailed shortly. Documentation<https://support.swanlibraries.net/system/files/Members%20Only/BLUEcloud/BCA…> has been written to help guide users through the Billing Summary sheet<https://support.swanlibraries.net/system/files/Members%20Only/BLUEcloud/042…> as well as the detail statement reports folder<http://na1-microstrategy.bc.sirsidynix.net/bcanalytics/asp/Main.aspx?evt=20…> accessible in BlueCloud Analytics. If you do not have access to the BCA reports, please open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> and we will send you the Excel file. In addition, we will have a BCA login created for you and supply you with the documentation you need to access these files in the future. Please wait until you receive your invoice before making payments or requesting a credit. Thank you. Helen Pinder Analyst, Member Services helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * (630)326-8716 SWAN Library Services 800 Quail Ridge Dr, Westmont, Il 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 1 month

Quarterly Billing is now being delivered electronically

by Helen Pinder

The April Quarterly Billing is complete and the invoices and checks will be mailed shortly. Documentation<https://support.swanlibraries.net/system/files/Members%20Only/BLUEcloud/BCA…> has been written to help guide users through the Billing Summary sheet<https://support.swanlibraries.net/system/files/Members%20Only/BLUEcloud/042…> as well as the detail statement reports folder accessible in BlueCloud Analytics. If you do not have access to the BCA reports, please open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> and we will send you the Excel file. In addition, we will have a BCA login created for you and supply you with the documentation you need to access these files in the future. Please wait until you receive your invoice before making payments or requesting a credit. Thank you. Helen Pinder Analyst, Member Services helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * (630)326-8716 SWAN Library Services 800 Quail Ridge Dr, Westmont, Il 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 1 month

WRS closed 5/22

by Lauren Levaggi

SWAN Libraries - The Woodridge Public Library will be closed on Monday, May 22nd for HVAC work. Lauren Levaggi Support Analyst, Member Services lauren(a)swanlibraries.net<mailto:lauren@swanlibraries.net> * (630)326-8621 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL, 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 1 month

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