SWANcom

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2953 discussions

by Helen Pinder

SWAN Member Library Staff: SirsiDynix is working on an issue with their BCA server resulting in very slow load times in BlueCloud Analytics. We will update when the issue is resolved. Helen Pinder Analyst, Member Services helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * (630)326-8716 SWAN Library Services 800 Quail Ridge Dr, Westmont, Il 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 1 month

SWAN Board Election Update - Announcement of Candidates

by Brande Overbey

Good morning SWAN Libraries: Now that the self-nomination window has ended, we are pleased to announcement our candidates for the 2017 Board election. We received Statements of Interest from the following candidates for your consideration in the upcoming election: Jamie Bukovac, Indian Prairie Public Library District, and Ted Bodewes, Thomas Ford Memorial Library. Our election will officially open for voting on Monday, May 1st. I will send out a SWANcom once the polls are open. They will remain open until Friday, May 19th at 5pm CST. The results will be announced at our June 1st Quarterly meeting. The new board members will begin serving their terms on July 1st. Thank you, Brande Overbey Operations Manager brande(a)swanlibraries.net<mailto:brande@swanlibraries.net> * (630)326-7104 *Please note my new email address, address and phone number* SWAN Library Services 800 Quail Ridge Drive, Westmont IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 1 month

Enterprise outage - 4/2

by Ian Nosek

SWAN Member Library Staff: We are currently experiencing a brief outage of our Enterprise OPAC. SirsiDynix is restarting our Enterprise instance and we anticipate service restoration shortly. Thank you for your patience. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> • (630)326-5886<tel:(630)326-5886> SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559<x-apple-data-detectors://0/3> swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 1 month

In transit items

by Vickie Totton

**Please route to appropriate staff** SWAN will be running the List Items in Transit 30 Days or Longer report and distributing it on a monthly basis. Attached please find the report for this month and the instructions for processing it. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 1 month

Auto-renewals announcement

by Kate Boyle

+++Please route to appropriate personnel +++ Everyone- Auto-renewals is a custom report that automatically attempts the renewal of materials checked out at your library two days before they are due. This report, which will be run daily, checks to see if the item is eligible for renewal based upon two factors: the renewal limits set by the circulating/charging library whether there are any holds on the item/title. If renewal limits have been met or there are any holds on the item the renewal is declined. SWAN anticipates rolling out Auto-renewals as soon as Symphony has been upgraded to 3.5.2 . This is tentatively scheduled for the first week of May. Auto-renewals will be released as an opt-out report, in other words if you choose to have your library not participate, you need to notify SWAN of your decision. You can opt-out by opening a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> by April 24th. Please note --If you choose to opt-out of auto-renewals, those items checked out by your patrons at other participating libraries may be renewed if they meet the above stated criteria. For all the specifics on this report, please view the attached documentation. If you should have any questions, please contact SWAN Member Services at help(a)swanlibraries.net<mailto:help@swanlibraries.net> or 844-SWAN-LIB. Have a great weekend. Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 1 month

INS closed 3/31

by Lauren Levaggi

SWAN Libraries - The Indian Prairie Library will be closed on Friday, March 31 for a staff in-service day. Lauren Levaggi Support Analyst, Member Services lauren(a)swanlibraries.net<mailto:lauren@swanlibraries.net> * (630)326-8621 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL, 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 1 month

*Concluded* RAILS/SWAN Planned Network Outage TODAY, March 29th between 7:30am-8:30am

by Steven Schlewitt

This morning's planned network cutover of the RAILS/SWAN Datacenter has concluded successfully. The actual downtime experienced was less than one minute. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net • 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net • catalog.swanlibraries.net -----Original Message----- From: swantech-bounces(a)list.swanlibraries.net [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Wednesday, March 29, 2017 7:09 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net; swancirc(a)list.swanlibraries.net Subject: [SwanTech] *Reminder* RAILS/SWAN Planned Network Outage TODAY, March 29th between 7:30am-8:30am SWAN Member Library Staff: Just a quick reminder of the network migration occurring today at the SWAN/RAILS Datacenter. Between 7:30am-8:30am, we expect about a 5-15 minute downtime as the network is transitioned. Please see the message below for additional details. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> • 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net Sent: Tuesday, March 28, 2017 12:16 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] *Important* RAILS/SWAN Planned Network Outage on Wednesday, March 29th between 7:30am-8:30am Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ *Important* RAILS/SWAN Planned Network Outage on Wednesday, March 29th between 7:30am-8:30am 03/28/2017 - 12:15 - by Steven Schlewitt SWAN Member Library Staff: RAILS will be working with ICN to perform a network cutover of the RAILS/SWAN Datacenter tomorrow between 7:30am and 8:30am. While an hour is being set aside, RAILS has informed us that the actual migration between the networks should only take between 5-15 minutes, as everything has been preconfigured and tested. The following SWAN services will be impacted during the outage: - Symphony Server * All WorkFlows access (cataloging, circulation, etc) * SIP2 3rd Party Vendor Integration (databases, electronic media) * SIP2 Hardware/Software Integration (AMH, self-check, PC reservation, print release) - Enterprise * My Account Features * Commerce * Item Availability - SWAN Support Site - SWAN Ticket Site (OTRS) - SWAN MailMan Service (SWANcom) - Bookmyne - MobileCirc Again, this outage is planned from 7:30am and 8:30am, but if all goes to plan, it should last no longer than 15 minutes. In the event that the outage should extend beyond the anticipated timeframe considerably, we'll issue a notice via MailChimp to notify the membership. Additionally, if you have any questions about the downtime or encounter any issues afterward, the SWAN Support Team will be accessible via help(a)swanlibraries.net<mailto:help@swanlibraries.net>, or the toll-free number 844-SWANLIB. Thank you. ________________________________ Source URL: https://support.swanlibraries.net/news/2017-03-28/important-railsswan-plann… _______________________________________________ SwanTech mailing list SwanTech(a)list.swanlibraries.net http://list.railslibraries.info/cgi-bin/mailman/listinfo/swantech

8 years, 1 month

*Reminder* RAILS/SWAN Planned Network Outage TODAY, March 29th between 7:30am-8:30am

by Steven Schlewitt

SWAN Member Library Staff: Just a quick reminder of the network migration occurring today at the SWAN/RAILS Datacenter. Between 7:30am-8:30am, we expect about a 5-15 minute downtime as the network is transitioned. Please see the message below for additional details. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> • 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net Sent: Tuesday, March 28, 2017 12:16 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] *Important* RAILS/SWAN Planned Network Outage on Wednesday, March 29th between 7:30am-8:30am Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ *Important* RAILS/SWAN Planned Network Outage on Wednesday, March 29th between 7:30am-8:30am 03/28/2017 - 12:15 - by Steven Schlewitt SWAN Member Library Staff: RAILS will be working with ICN to perform a network cutover of the RAILS/SWAN Datacenter tomorrow between 7:30am and 8:30am. While an hour is being set aside, RAILS has informed us that the actual migration between the networks should only take between 5-15 minutes, as everything has been preconfigured and tested. The following SWAN services will be impacted during the outage: - Symphony Server * All WorkFlows access (cataloging, circulation, etc) * SIP2 3rd Party Vendor Integration (databases, electronic media) * SIP2 Hardware/Software Integration (AMH, self-check, PC reservation, print release) - Enterprise * My Account Features * Commerce * Item Availability - SWAN Support Site - SWAN Ticket Site (OTRS) - SWAN MailMan Service (SWANcom) - Bookmyne - MobileCirc Again, this outage is planned from 7:30am and 8:30am, but if all goes to plan, it should last no longer than 15 minutes. In the event that the outage should extend beyond the anticipated timeframe considerably, we'll issue a notice via MailChimp to notify the membership. Additionally, if you have any questions about the downtime or encounter any issues afterward, the SWAN Support Team will be accessible via help(a)swanlibraries.net<mailto:help@swanlibraries.net>, or the toll-free number 844-SWANLIB. Thank you. ________________________________ Source URL: https://support.swanlibraries.net/news/2017-03-28/important-railsswan-plann…

8 years, 1 month

*Resolved* Error Using Load Bibs and Load Bibs with Order Info Reports

by Steven Schlewitt

SWAN Member Library Staff: The error relating to the Load Bibs reports should now be resolved. Please let us know if these issues persist by sending a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> • 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net Sent: Friday, March 24, 2017 2:19 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Error Using Load Bibs and Load Bibs with Order Info Reports Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Error Using Load Bibs and Load Bibs with Order Info Reports 03/24/2017 - 14:18 - by Scott Brandwein We have received reports of a number of sites encountering errors during "Load Bibs" and "Load Bibs with Order Info" reports. We are working with SirsiDynix to identify the cause and come to a resolution. The problem seems to be isolated to only certain libraries, so please exercise caution when running these reports. If the report generates an error, we recommend holding off until a solution is announced. Thank you for your patience while we work this out. We apologize for the inconvenience. ________________________________ Source URL: https://support.swanlibraries.net/news/2017-03-24/error-using-load-bibs-and…

8 years, 1 month

*Resolved* WorkFlows Slowness on 3/28

by Steven Schlewitt

SWAN Member Library Staff: The issue appears to be resolved for the evening. We believe it may have been due to a runaway harvest process that affected network connectivity from our Symphony WorkFlows Production server. We'll continue to monitor the situation throughout the evening, but should you encounter further WorkFlows timeouts, please contact SWAN Support at the after-hours support number, 844-SWANLIB (ext. 0). Thank you for your patience while we investigated the issue. Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Tuesday, March 28, 2017 4:05 PM To: swantech(a)list.swanlibraries.net; swancom(a)list.swanlibraries.net Subject: [SWANcom] WorkFlows Slowness on 3/28 SWAN Member Libraries and Information Technology Staff: We're currently experiencing some network slowness that's affecting connections to WorkFlows. We're investigating the issue now and will send further SWANcoms as soon as additional information is available. The following SWAN services may be affected by this issue: - Symphony Server * All WorkFlows access (cataloging, circulation, etc) * SIP2 3rd Party Vendor Integration (databases, electronic media) * SIP2 Hardware/Software Integration (AMH, self-check, PC reservation, print release) - Enterprise * My Account Features * Commerce * Item Availability Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 1 month

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