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Important Update to High Demand Holds Report

by Samantha Dietel

+++Please route to appropriate personnel+++ While we thoroughly tested the High Demand Holds report, it has come to our attention that anyone wanting to increase the hold ratio may experience odd results. Because of this, we have rewritten the High Demand Holds documentation and reconfigured our High Demand Holds template. If you have already created a copy of the report for your library, please delete your template and create a new one. Please find a new, updated version of the High Demand Holds documentation attached. It includes instructions for how to properly narrow the results to a ratio of holds, how to update your Report Session Settings, and how to sort the results in Excel. The documentation can also be found on the SWAN support site linked here<https://support.swanlibraries.net/system/files/High%20Demand%20Holds%20Docu…>. Thank you to everyone that so eagerly tested this report and sent in comments! If you have any questions, please create a ticket by sending an email to help(a)swanlibraries.net<mailto:help@swanlibraries.net> Have a great weekend. Samantha Dietel Consultant, Member Services samantha(a)swanlibraries.net<mailto:samantha@swanlibraries.net> * (630) 326-8647 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 6 months

DUX 10-Second Survey

by webmaster＠swanlibraries.net

8 years, 6 months

High Demand Holds Report

by Crystal Vela

+++Please route to appropriate personnel +++ Everyone- The wait is over! The long awaited High Demand Holds report is here. In order to run it, you will have to login to WorkFlows with REPORT/REPORT, and copy the High Demand Holds report. Attached is detailed documentation on how to run this report. You can also find a copy of this documentation on the SWAN website under Circulation Symphony WorkFlows under the Reports section, or follow this link<https://support.swanlibraries.net/system/files/Members%20Only/Circulation/H…>. As always, please let us know if you have any questions by submitting a help ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net> . Crystal Vela Consultant, Member Services crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * (630)326-8059 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 6 months

Library Closing

by Crystal Vela

Due to an unresolved power outage, the Berwyn Public Library will be closed today as well. Crystal Vela Consultant, Member Services crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * (630)326-8059 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 6 months

Library Closing

by Crystal Vela

Due to a power outage, the Berwyn Public Library is closed today. They anticipate opening tomorrow June 6th at 9 A.M. Crystal Vela Consultant, Member Services crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * (630)326-8059 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 6 months

Reminder: SWAN Quarterly Tomorrow @ Westmont PL

by Brande Overbey

Hi SWAN Libraries, Just a reminder that tomorrow's Quarterly meeting will be held at Westmont Public Library (428 N. Cass Ave.) rather than Burr Ridge due to the ongoing construction there. There will also not be a live-stream tomorrow since we do not have access to the streaming equipment. We hope to see you tomorrow! Brande Overbey Operations Manager brande(a)swanlibraries.net<mailto:brande@swanlibraries.net> * (630)326-7104 *Please note my new email address, address and phone number* SWAN Library Services 800 Quail Ridge Drive, Westmont IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 6 months

SWAN Quarterly Meeting at Westmont PL - Agenda and Packet for 6/1 Now Online

by Brande Overbey

SWAN Member Libraries: The June Quarterly agenda and packet (7 pages) for next Thursday's 6/1 meeting are now available for you: https://support.swanlibraries.net/sites/default/files/meeting/2017-06-01/pa… The meeting will NOT be live streamed; we changed our venue due to the construction at Burr Ridge, so the streaming equipment is not available for us at this time. Have a wonderful holiday weekend, and we hope to see you next Thursday! Brande Overbey Operations Manager brande(a)swanlibraries.net<mailto:brande@swanlibraries.net> * (630)326-7104 *Please note my new email address, address and phone number* SWAN Library Services 800 Quail Ridge Drive, Westmont IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 6 months

Procedure for Damaged and Unusable RB_ILL items

by webmaster＠swanlibraries.net

8 years, 6 months

*Important* Upcoming ILS Upgrade to Symphony 3.5.2.1 on 6/13

by webmaster＠swanlibraries.net

8 years, 6 months

CRS 5/26

by Lauren Levaggi

SWAN Libraries - The Chicago Ridge Public Library will be closed from 9am-1pm on Friday, May 26th for staff training. The library will open to the public at 1pm. Lauren Levaggi Support Analyst, Member Services lauren(a)swanlibraries.net<mailto:lauren@swanlibraries.net> * (630)326-8621 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL, 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 6 months

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