SWANcom

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2974 discussions

by Steven Schlewitt

SWAN Member Library Staff: The issue appears to be resolved for the evening. We believe it may have been due to a runaway harvest process that affected network connectivity from our Symphony WorkFlows Production server. We'll continue to monitor the situation throughout the evening, but should you encounter further WorkFlows timeouts, please contact SWAN Support at the after-hours support number, 844-SWANLIB (ext. 0). Thank you for your patience while we investigated the issue. Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Tuesday, March 28, 2017 4:05 PM To: swantech(a)list.swanlibraries.net; swancom(a)list.swanlibraries.net Subject: [SWANcom] WorkFlows Slowness on 3/28 SWAN Member Libraries and Information Technology Staff: We're currently experiencing some network slowness that's affecting connections to WorkFlows. We're investigating the issue now and will send further SWANcoms as soon as additional information is available. The following SWAN services may be affected by this issue: - Symphony Server * All WorkFlows access (cataloging, circulation, etc) * SIP2 3rd Party Vendor Integration (databases, electronic media) * SIP2 Hardware/Software Integration (AMH, self-check, PC reservation, print release) - Enterprise * My Account Features * Commerce * Item Availability Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 3 months

WorkFlows Slowness on 3/28

by Steven Schlewitt

SWAN Member Libraries and Information Technology Staff: We're currently experiencing some network slowness that's affecting connections to WorkFlows. We're investigating the issue now and will send further SWANcoms as soon as additional information is available. The following SWAN services may be affected by this issue: - Symphony Server * All WorkFlows access (cataloging, circulation, etc) * SIP2 3rd Party Vendor Integration (databases, electronic media) * SIP2 Hardware/Software Integration (AMH, self-check, PC reservation, print release) - Enterprise * My Account Features * Commerce * Item Availability Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 3 months

*Important* RAILS/SWAN Planned Network Outage on Wednesday, March 29th between 7:30am-8:30am

by webmaster＠swanlibraries.net

8 years, 3 months

Book Pre-Cats - 590 tag

by webmaster＠swanlibraries.net

8 years, 3 months

Error Using Load Bibs and Load Bibs with Order Info Reports

by webmaster＠swanlibraries.net

8 years, 3 months

SWAN Cataloging Users Group Meeting Rescheduled

by webmaster＠swanlibraries.net

8 years, 3 months

Clean Hold Shelf Issue-Resolved

by Crystal Vela

****Please route to appropriate staff**** We were able to identify and solve the issue with the Clean Hold Shelf report. If you are a library that normally receives your report from SWAN, you should now have the results of the report in your inbox. Thank you for your patience and have a wonderful day, Crystal Vela Consultant, Member Services crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * (630)326-8059 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 3 months

Clean Hold Shelf Issue

by Crystal Vela

****Please route to appropriate staff**** We are aware that the request from SirsiDynix to re-order the "Clean Hold Shelf Report" and the "On Shelf Items with Holds" Reports has created an issue. Some libraries have reported that they have not received their Clean Hold Shelf report today. We are working with SirsiDynix and will alert everyone when we resolve the problem. Thank you, Crystal Vela Consultant, Member Services crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * (630)326-8059 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 3 months

Member Services Updates - Holds BLUEcloud Reports, and Discards

by Vickie Totton

We have a few updates for you today. 1. In an effort to cut down on items with a Holds or In-Transit location on the "On Shelf Items with Holds" report; SirsiDynix support has suggested we flip the scheduling of the "Clean Hold Shelf Report" and the "On Shelf Items with Holds" Report. We have re-scheduled the "Clean Hold Shelf" report to run at 7 AM beginning on March 23rd. If you are a library that runs your own "Clean Hold Shelf" report, we recommend you re-schedule your report to run prior to 7:30 AM. 2. We have created some additional reports in BLUEcloud Analytics to be used for generating circulation statistics. Please find them in the SWAN Reports>Circulation Statistics>Dynamic Dates folder. These reports run on dynamic date ranges, providing statistics for the month previous to the date they are run. Running any of these reports any time in March will generate statistics for the entire month of February; running them any time in April will generate statistics for the entire month of March, and so on. Because they run for the previous month without your having to input a date range, you can now easily subscribe to these reports and have them delivered to your email inbox or your BCA history list. If you are unfamiliar with how to subscribe to reports, please view the BCA PowerPoint presentation here<https://support.swanlibraries.net/system/files/Members%20Only/BLUEcloud/Blu…>. Please keep in mind that the data in BCA is one day behind, so refrain from running or subscribing to statistical reports on the 1st of the month. For best results, subscribe to or run statistical reports after 1pm on the 2nd of the month. 3. We have finished adjusting the DISCARD procedures to ensure more accurate circulation statistics. Please refer to the attached documents for an explanation of the adjustment and instructions for running the reports we have created in BLUEcloud Analytics to count your discarded items. If you should have any questions, don't hesitate to contact us at help(a)swanlibraries.net<mailto:help@swanlibraries.net> or call us at 844-SWAN-LIB. Thank you for your cooperation. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 3 months

Planned Outage / Enterprise Catalog Upgrade, Tuesday March 28

by webmaster＠swanlibraries.net

8 years, 3 months

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