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SWAN July Board Meeting Date Change

by webmaster＠swanlibraries.net

8 years, 7 months

*Resolved* Intermittent issues with user records on 6/20, 6/21

by Steven Schlewitt

SWAN Member Library Staff: Good news - the additional maintenance performed last night appears to have been successful in resolving the intermittent searching issues that we've been experiencing. SWAN staff ran through several examples that had been provided this morning and found every record to be fully searchable. Should you continue to experience issues searching user records or encounter any records that appear in error, please let us know by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net> with the example. Thank you for your patience as we worked to resolve the issue. Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: Steven Schlewitt Sent: Wednesday, June 21, 2017 10:37 AM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net> Subject: *Update* Intermittent issues with user records on 6/20, 6/21 Importance: High SWAN Member Library Staff: We continue to experience intermittent issues with searching user records today. Again, this appears to only affect select records that were either created or updated in some way since Monday. These records should still be fully accessible, but may not be searchable using some or all matching fields. Although last night's maintenance concluded successfully, we've been informed that we will likely need to run an additional maintenance report this evening to clean up some of the search indexes. Watch for an additional SWANcom update tomorrow morning. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: Steven Schlewitt Sent: Tuesday, June 20, 2017 12:55 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: Intermittent issues with user records on 6/20 SWAN Member Library Staff: Due to an error in one of our overnight maintenance reports, we're encountering some intermittent issues when searching user records. We believe this is limited to records that have just been updated or created within the last day, and while these records still appear to be accessible, they have not been fully indexed for searching. We've been in contact with SirsiDynix support regarding the issue, and hope to have it resolved within the next nightly maintenance report schedule, if not later today. Should you encounter any inaccessible user records or issues that appear to be related, please let us know by submitting a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Please be sure to provide examples, if possible, as it helps us to investigate the issue further. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 7 months

Library closing due to HVAC issues

by Kate Boyle

Oak Park Public Library's Dole Branch is closing at 1pm today and will remain closed on June 22nd and 23rd due to HVAC issues. We hope to reopen on Saturday, June 24th. Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 7 months

*Update* Intermittent issues with user records on 6/20, 6/21

by Steven Schlewitt

SWAN Member Library Staff: We continue to experience intermittent issues with searching user records today. Again, this appears to only affect select records that were either created or updated in some way since Monday. These records should still be fully accessible, but may not be searchable using some or all matching fields. Although last night's maintenance concluded successfully, we've been informed that we will likely need to run an additional maintenance report this evening to clean up some of the search indexes. Watch for an additional SWANcom update tomorrow morning. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: Steven Schlewitt Sent: Tuesday, June 20, 2017 12:55 PM To: swancom(a)list.swanlibraries.net Subject: Intermittent issues with user records on 6/20 SWAN Member Library Staff: Due to an error in one of our overnight maintenance reports, we're encountering some intermittent issues when searching user records. We believe this is limited to records that have just been updated or created within the last day, and while these records still appear to be accessible, they have not been fully indexed for searching. We've been in contact with SirsiDynix support regarding the issue, and hope to have it resolved within the next nightly maintenance report schedule, if not later today. Should you encounter any inaccessible user records or issues that appear to be related, please let us know by submitting a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Please be sure to provide examples, if possible, as it helps us to investigate the issue further. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 7 months

new phone number for Melrose Park

by Kate Boyle

Melrose Park Public Library has a new phone number 708-649-7400 If someone dials the old number 708-343-3391 it will forward to the new number. Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 7 months

High Demand Holds

by Crystal Vela

+++Please route to appropriate personnel+++ Please see the revised documentation for High Demand Holds. This new and improved documentation explains the best way to sort the report to achieve the best results. Following these instructions will ensure that all data is sorted and deduped correctly. As always please send in any questions to help(a)swanlibraries.net<mailto:help@swanlibraries.net> . Crystal Vela Consultant, Member Services crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * (630)326-8059 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 7 months

Intermittent issues with user records on 6/20

by Steven Schlewitt

SWAN Member Library Staff: Due to an error in one of our overnight maintenance reports, we're encountering some intermittent issues when searching user records. We believe this is limited to records that have just been updated or created within the last day, and while these records still appear to be accessible, they have not been fully indexed for searching. We've been in contact with SirsiDynix support regarding the issue, and hope to have it resolved within the next nightly maintenance report schedule, if not later today. Should you encounter any inaccessible user records or issues that appear to be related, please let us know by submitting a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Please be sure to provide examples, if possible, as it helps us to investigate the issue further. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 7 months

Auto-Renewals and 3.5.2.1 WorkFlows Upgrade

by Samantha Dietel

+++Please route to appropriate staff+++ Everyone - SWAN recently implemented auto-renewals, and we upgraded WorkFlows to 3.5.2.1. With that upgrade came some changes to Circulation Rules that are separate from the auto-renewal reports. Even if your library opted out of auto-renewals, these changes will affect you. For those that opted in, the auto-renewal report will renew any item eligible for renewal two days before its due date. With the 3.5.2.1 WorkFlows upgrade, "unseen" renewals are allowed three days before due date. New facts about renewals since the upgrade to 3.5.2.1 * Items now renew from the due date - not the date of the renewal * Patrons can only attempt to renew an item online (through the Enterprise catalog) beginning 3 days before the due date * Staff can renew an item in WorkFlows as "seen" anytime * Staff can only renew an item in Workflows as "unseen" within 3 days of its due date For a more thorough explanation, please review the attached documentation. Have a great weekend! Samantha Dietel Consultant, Member Services samantha(a)swanlibraries.net<mailto:samantha@swanlibraries.net> * (630) 326-8647 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 7 months

Auto- renewals

by Kate Boyle

+++ Please route to appropriate personnel +++ Auto-renewals notices will be run beginning tomorrow morning, June 14th. It was necessary for SWAN to wait until the upgrade was complete to implement changes to 400 lines of the Circulation Map. Those changes will take effect after tonight's Halt and Run. Then we can begin to run the auto renewal notices. After the auto-renewal notices are run, then the courtesy notices will run. Remember auto renewal notices only go out via e-mail. If patrons do not have an email address in their record, they can view their account online in the catalog to see if the due dates of materials have been extended. And remember, if something is not eligible to renew, it will not auto-renew. We had investigated allowing patrons to update their email address in the "My Account" area in the Enterprise catalog, but have decided against it. The interface is far too confusing, leaving most people thinking they can edit all of the fields instead of just their email address. If there are improvements to the interface in the future, we will consider allowing editing then. I know a number of you have asked which libraries have opted out of auto renewals. They are: Blue Island PL, Beecher PL, Eisenhower PLD, Franklin Park PL, Harvey PL, Indian Prairie PLD, and Schiller Park PL. Thank you for your patience in waiting for this feature to be implemented. Have a good week. Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 8 months

*Concluded Successfully* Upcoming ILS Upgrade to Symphony 3.5.2.1 6/12 at 10pm (Tonight!)

by Steven Schlewitt

SWAN Member Library Staff: The upgrade to Symphony 3.5.2.1 and associated maintenance reports have concluded successfully! Feel free to login to WorkFlows at any time. Remember to upgrade your WorkFlows client and submit a FormSite survey from the links below prior to Friday, July 14th. https://support.swanlibraries.net/content/software-downloads Should you encounter any issues with the new version, please email help(a)swanlibraries.net<mailto:help@swanlibraries.net> or call 844-SWANLIB (844-792-6542). Thanks again for your patience, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> • 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: Steven Schlewitt Sent: Tuesday, June 13, 2017 6:25 AM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net>; 'swantech(a)list.swanlibraries.net' <swantech(a)list.swanlibraries.net>; 'swancirc(a)list.swanlibraries.net' <swancirc(a)list.swanlibraries.net> Subject: *Quick Update* Upcoming ILS Upgrade to Symphony 3.5.2.1 6/12 at 10pm (Tonight!) The upgrade has concluded, but we’re waiting on several maintenance reports to conclude before reopening access to the server. We hope for these reports to wrap up shortly, and then we’ll send an additional SWANcom. Thanks for your continued patience, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> • 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: Steven Schlewitt Sent: Monday, June 12, 2017 9:45 PM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>>; 'swantech(a)list.swanlibraries.net' <swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net>>; 'swancirc(a)list.swanlibraries.net' <swancirc(a)list.swanlibraries.net<mailto:swancirc@list.swanlibraries.net>> Subject: *Final Reminder* Upcoming ILS Upgrade to Symphony 3.5.2.1 6/12 at 10pm (Tonight!) SWAN Member Library Staff: Our upgrade to Symphony WorkFlows 3.5.2.1 is about to begin! We’ll send additional SWANcoms early tomorrow morning with our progress. Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> • 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: Steven Schlewitt Sent: Monday, June 12, 2017 10:13 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>; swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net>; swancirc(a)list.swanlibraries.net<mailto:swancirc@list.swanlibraries.net> Subject: *Reminder* Upcoming ILS Upgrade to Symphony 3.5.2.1 6/12 at 10pm (Tonight!) Importance: High SWAN Member Library Staff: Just a reminder – this evening, we’ll be upgrading to the newest Symphony server and WorkFlows version, 3.5.2.1. For more specifics on the upgrade, please see the original SWAN Support Site posting included in the email below. To reiterate a few key points… Scheduled Downtime & Affected Services This upgrade will begin at 10pm tonight, and could run until 6 or 7am tomorrow morning. The upgrade will require overnight downtime, and that downtime will affect the following services… * Symphony Server functions * WorkFlows * SIP2-connected hardware (AMH, self-check) * SIP2-connected vendor services (Overdrive, Axis360, etc) * Symphony Web Services functions * Enterprise My Account functions (including payments) * Enterprise material availability * BookMyne * MobileCirc Initial Prompts Tomorrow morning Following the upgrade, upon initial login to WorkFlows, you will likely be prompted with the following pop-ups… [cid:image001.jpg@01D2E416.B83FD450] Or [cid:image002.png@01D2E416.B83FD450] Please do not click “Yes” for the automatic update. You’ll need to install the latest SWAN WorkFlows version available at the SWAN support site at the link below (the new installer and documentation will become available later this evening). The SWAN MSI package provided will uninstall your previous version and install the latest with additional SWAN features included. https://support.swanlibraries.net/content/software-downloads (L2 login required) There’s no obligation to update your WorkFlows client immediately – your current version of WorkFlows 3.5.1.1 will continue to work as expected; however, you will need to install the new SWAN WorkFlows 3.5.2.1 package within the next month and submit a Formsite survey for your library to complete the upgrade process. The deadline for the WorkFlows client update and FormSite survey is July 14th. Should you encounter any issues during the installation process or following this evening’s server upgrade, please email help(a)swanlibraries.net<mailto:help@swanlibraries.net> or call 844-SWANLIB (844-792-6542) Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> • 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net<mailto:webmaster@swanlibraries.net> Sent: Thursday, May 25, 2017 12:33 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] *Important* Upcoming ILS Upgrade to Symphony 3.5.2.1 on 6/13 Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ *Important* Upcoming ILS Upgrade to Symphony 3.5.2.1 on 6/13 05/25/2017 - 12:33 - by Steven Schlewitt SWANTech<https://support.swanlibraries.net/taxonomy/term/78> SWAN Member Library Staff: Overnight from Monday 6/12 at 10:00pm to Tuesday 6/13 at 6:00am, SirsiDynix will be upgrading SWAN’s Symphony ILS and WorkFlows from version 3.5.1.1 to 3.5.2.1. This upgrade will require intermittent downtime throughout the overnight hours, and the Enterprise OPAC My Account functions will also be inaccessible during that time. A banner will be posted to the Enterprise homepage to notify patrons. Similar to past ILS upgrades, a new WorkFlows client will be required to take advantage of the new features and bug fixes; however, this client update is not required until AFTER the server upgrade has been completed on Tuesday, 6/13. Following the server upgrade and go-live on 6/13, your current 3.5.1.1 WorkFlows client will continue to function as expected - you simply will not have access to the new features and bug fixes. That being the case, there is no rush to complete the installation immediately afterward. SWAN will not be requiring client updates until after we’re live on 3.5.2.1 on 6/13, and libraries will have up to one month to complete the update and submit a FormSite completion survey, which will be provided with the download link and documentation. Important Notes: If prompted, please do not click the “Update now” option from the WorkFlows client after go-live. - SWAN utilizes a customized setup MSI that incorporates additional features and functions. This setup MSI will also uninstall previous versions of WorkFlows automatically. One day prior to go-live, SWAN will release the new documentation and MSI via the support site at https://support.swanlibraries.net/content/software-downloads. We request that you install this client after we’re live on 3.5.2.1 on 6/13, but no later than 7/14. - Early installation of the 3.5.2.1 MSI will not cause issues, although users will be prompted to downgrade their WorkFlows version when attempting to access our Production server (which is not necessary – this prompt can be ignored and they can still access the Production server). - If you do happen to click the "Update now" button, you may need to uninstall/reinstall your WorkFlows client later on for access to specific SWAN features. A few advantages to the new Symphony 3.5.2.1 version include the following: - Necessary report function for Auto Renewals - Expanded Signature Pad hardware support - Database Rebuilds have been optimized to run significantly faster - WorkFlows client runs on an updated Java JRE, improving security and reliability of the application If you have any questions about the upgrade or encounter issues, please contact SWAN Support at 844-SWAN-LIB (792-6542), or submit a ticket via email through help(a)swanlibraries.net<mailto:help@swanlibraries.net>. An additional SWANcom with a link to the 3.5.2.1 client and installation documentation will be sent on 6/12. ________________________________ Source URL: https://support.swanlibraries.net/news/2017-05-25/important-upcoming-ils-up…

8 years, 8 months

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