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FIXED: September, 2017 Circulation Statistics
by Helen Pinder 11 Oct '17

11 Oct '17

The circulation statistics<https://support.swanlibraries.net/content/2017-sirsidynix-stats> for September, 2017 have been re-posted to include the previously missing data from 9/30/2017. We apologize for any inconvenience this has caused. Helen Pinder Analyst, Member Services helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * (630)326-8716 SWAN Library Services 800 Quail Ridge Dr, Westmont, Il 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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September 2017 Circulation Statistics
by Vickie Totton 10 Oct '17

10 Oct '17

Thanks to some eagle-eyed staff at our libraries we have discovered the Circulation Statistics posted on the SWAN support site do not include transactions from September 30th. Although our subscriptions were set to run late in the day on the first of the month it appears the harvest had not yet completed. We have changed our subscriptions to run late in the day on the second day of the month and encourage any members who have subscribed to statistics reports on their own to do the same. We will send out notice tomorrow when we post the updated reports to the SWAN support site. We apologize for any inconvenience this may have caused. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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2018 Days Closed
by Lauren Levaggi 09 Oct '17

09 Oct '17

SWAN Libraries - It's that time of year again! Please submit the dates you will be closed for 2018. You can submit your dates using the Days Closed - Annual Survey<https://support.swanlibraries.net/node/add/days-closed> located on our support site. Days Closed - Annual Survey Tutorial - https://youtu.be/XTTmIetbvVE If you have trouble using the Days Closed - Annual Survey<https://support.swanlibraries.net/node/add/days-closed>, you can open a help desk ticket listing your dates by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net> . Thank you, Lauren Levaggi Support Analyst, Member Services lauren(a)swanlibraries.net<mailto:lauren@swanlibraries.net> * (630)326-8621 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL, 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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*Important*: Upcoming refresh to Overdrive eRC harvests on Monday, 10/9
by webmaster＠swanlibraries.net 06 Oct '17

06 Oct '17

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BRS In-Service Day 10/9
by Lauren Levaggi 05 Oct '17

05 Oct '17

SWAN Libraries - The Broadview Public Library District will be closed on Monday, October 9, 2017 for a Staff Development Day. They will re-open on Tuesday, October 10th at 10:00 a.m.

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In Transit Shelf Check Reports
by Vickie Totton 05 Oct '17

05 Oct '17

++Please route to appropriate staff++ Here are your weekly shelf check lists for items that have been in transit 10-30 days. Happy Hunting! Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Reciprocal Borrowers – Hold Placement Trial (Oct 2-Nov 30, 2017)
by webmaster＠swanlibraries.net 29 Sep '17

29 Sep '17

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MTS phones up
by Lauren Levaggi 28 Sep '17

28 Sep '17

SWAN Libraries - As of 9/28 the Matteson Area Public Library District's phones are now operational again.

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Courtesy and First Overdue Notices
by Vickie Totton 28 Sep '17

28 Sep '17

Thank you to the library staff who reported issues with patrons not receiving Courtesy and First Overdue notices. We found the cause in our Auto Renewal process and have since resolved it. Please let us know if your patrons report this issue to you again. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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In Transit Shelf Check Reports
by Vickie Totton 28 Sep '17

28 Sep '17

++Please route to appropriate staff++ Here are your weekly shelf check lists for items that have been in transit 10-30 days. Happy Hunting! Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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