The April Quarterly Billing is complete and the invoices and checks will be mailed shortly. Documentation<https://support.swanlibraries.net/system/files/Members%20Only/BLUEcloud/BCA%20Billing%20Report%20Access%20Documentation%20052017.pdf> has been written to help guide users through the Billing Summary sheet<https://support.swanlibraries.net/system/files/Members%20Only/BLUEcloud/042017%20Quarterly%20Billing.pdf> as well as the detail statement reports folder accessible in BlueCloud Analytics. If you do not have access to the BCA reports, please open a ticket at help@swanlibraries.net<mailto:help@swanlibraries.net> and we will send you the Excel file. In addition, we will have a BCA login created for you and supply you with the documentation you need to access these files in the future. Please wait until you receive your invoice before making payments or requesting a credit. Thank you. Helen Pinder Analyst, Member Services helen@swanlibraries.net<mailto:helen@swanlibraries.net> * (630)326-8716 SWAN Library Services 800 Quail Ridge Dr, Westmont, Il 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>