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by Crystal Vela

****Please route to appropriate staff**** We were able to identify and solve the issue with the Clean Hold Shelf report. If you are a library that normally receives your report from SWAN, you should now have the results of the report in your inbox. Thank you for your patience and have a wonderful day, Crystal Vela Consultant, Member Services crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * (630)326-8059 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 3 months

Clean Hold Shelf Issue

by Crystal Vela

****Please route to appropriate staff**** We are aware that the request from SirsiDynix to re-order the "Clean Hold Shelf Report" and the "On Shelf Items with Holds" Reports has created an issue. Some libraries have reported that they have not received their Clean Hold Shelf report today. We are working with SirsiDynix and will alert everyone when we resolve the problem. Thank you, Crystal Vela Consultant, Member Services crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * (630)326-8059 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 3 months

Member Services Updates - Holds BLUEcloud Reports, and Discards

by Vickie Totton

We have a few updates for you today. 1. In an effort to cut down on items with a Holds or In-Transit location on the "On Shelf Items with Holds" report; SirsiDynix support has suggested we flip the scheduling of the "Clean Hold Shelf Report" and the "On Shelf Items with Holds" Report. We have re-scheduled the "Clean Hold Shelf" report to run at 7 AM beginning on March 23rd. If you are a library that runs your own "Clean Hold Shelf" report, we recommend you re-schedule your report to run prior to 7:30 AM. 2. We have created some additional reports in BLUEcloud Analytics to be used for generating circulation statistics. Please find them in the SWAN Reports>Circulation Statistics>Dynamic Dates folder. These reports run on dynamic date ranges, providing statistics for the month previous to the date they are run. Running any of these reports any time in March will generate statistics for the entire month of February; running them any time in April will generate statistics for the entire month of March, and so on. Because they run for the previous month without your having to input a date range, you can now easily subscribe to these reports and have them delivered to your email inbox or your BCA history list. If you are unfamiliar with how to subscribe to reports, please view the BCA PowerPoint presentation here<https://support.swanlibraries.net/system/files/Members%20Only/BLUEcloud/Blu…>. Please keep in mind that the data in BCA is one day behind, so refrain from running or subscribing to statistical reports on the 1st of the month. For best results, subscribe to or run statistical reports after 1pm on the 2nd of the month. 3. We have finished adjusting the DISCARD procedures to ensure more accurate circulation statistics. Please refer to the attached documents for an explanation of the adjustment and instructions for running the reports we have created in BLUEcloud Analytics to count your discarded items. If you should have any questions, don't hesitate to contact us at help(a)swanlibraries.net<mailto:help@swanlibraries.net> or call us at 844-SWAN-LIB. Thank you for your cooperation. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 3 months

Planned Outage / Enterprise Catalog Upgrade, Tuesday March 28

by webmaster＠swanlibraries.net

9 years, 3 months

REMINDER: SWAN Board Self-Nomination Window Closes this Friday at 5pm!

by Brande Overbey

Good morning Member Libraries: Just a reminder that this Friday at 5pm our self-nomination window ENDS for the 2017 SWAN Board election. If you'd like to be considered in the running for this year's 2 vacated seats, please submit your information and a short Statement of Interest here: https://support.swanlibraries.net/news/2017-03-06/2017-swan-board-election-… Thank you, Brande Overbey Operations Manager brande(a)swanlibraries.net<mailto:brande@swanlibraries.net> * (630)326-7104 *Please note my new email address, address and phone number* SWAN Library Services 800 Quail Ridge Drive, Westmont IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 3 months

TPS closed 3/24/17

by Lauren Levaggi

SWAN Libraries - The Tinley Park Public Library will be closed on Friday, March 24th, 2017, for a Staff In-Service Day.

9 years, 3 months

Active ID Notes

by Vickie Totton

****Please route to appropriate staff**** The Active ID field in a patron's record will no longer generate a red Notes alert in the Display User and Charge/Checkout wizards. This change will help to highlight notes that should be addressed when using these wizards. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 3 months

REMINDER: SWAN Board Self-Nomination Window Closes Next Friday 3/24

by Brande Overbey

Good morning Member Libraries: Just a reminder that next Friday, 3/24 at 5pm our self-nomination window ENDS for the 2017 SWAN Board election. If you'd like to be considered in the running for this year's 2 vacated seats, please submit your information and a short Statement of Interest here: https://support.swanlibraries.net/news/2017-03-06/2017-swan-board-election-… Thank you, Brande Overbey Operations Manager brande(a)swanlibraries.net<mailto:brande@swanlibraries.net> * (630)326-7104 *Please note my new email address, address and phone number* SWAN Library Services 800 Quail Ridge Drive, Westmont IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 3 months

Blue Cloud Analytics classes

by Kate Boyle

+++ Please Route to Appropriate Personnel +++ Just a short promotion on the classes for Blue Cloud Analytics. SWAN wanted to let everyone know that beginning in April, the BlueCloud Analytics (BCA) class will be held every other week on Wednesday morning. Also, there is no longer a restriction of only one attendee per library per event. While work continues on developing an advanced class in BCA, we would like to suggest if you attended a BCA class in the Fall you might want to come again to one that is being currently offered. The reports in BCA have grown by leaps and bound since September and there is a wealth of reports to share with you. If you should have any questions or suggestions. don't hesitate to contact one of the Member Services consultants (Samantha Dietel - 630-326-8647), Crystal Vela (630-326-8059), and Vickie Totton (630-326-8714). To view a list of classes currently available: http://www.librarylearning.info/tags/?BCA Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 3 months

*Important* Public Web Browser issue with BLUEcloud Commerce/ProPay Payments

by Ian Nosek

SWAN Member Libraries and Information Technology Staff: Due to a recent update to Enterprise BLUEcloud payment forms, the Internet Explorer based Public Web Browser (PWB) is not able to properly display the ProPay transaction page. Libraries using the IE Public Web Browser at their PACs may be unable to process payments through Enterprise and will receive payment errors when this occurs. While the use of Public Web Browser is not officially supported by SirsiDynix for use with Enterprise, they have confirmed that the Chrome based Public Web Browser is able to process ProPay payments without issue. If you are currently using PWB for IE, we recommend upgrading your installation to the current version of PWB for Chrome. PWB for Chrome can be downloaded from TeamSoftware Solutions here: https://www.teamsoftwaresolutions.com/files/PWBv3cef.zip The current RAILS license for PWB will work with the Chrome version. The RAILS license is available here (login required): https://www.railslibraries.info/system/files/Members/discounts/2017_Public_… Thank you, Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> * (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

9 years, 3 months

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