SWAN Member Library Staff:
The issue has been resolved, but we’re now contending with an overnight maintenance report that needs to conclude prior to opening WorkFlows connections to staff. We expect this report will finish at around 9am.
We’ll send an update via SWANcom as soon as that occurs.
Thank you for your patience,
Steven Schlewitt
Information Technology Manager
steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> • 6307345130
SWAN Library Services
125 Tower Drive, Burr Ridge, IL 60527
swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net
Sent: Thursday, August 18, 2016 6:41 AM
To: swancom(a)list.swanlibraries.net
Subject: [SWANcom] WorkFlows Outage on 8/18
Message from sender:
From the SWAN Support Website:
Published on SWAN (https://support.swanlibraries.net)
________________________________
WorkFlows Outage on 8/18
08/18/2016 - 06:41 - by Steven Schlewitt
SWAN Member Library Staff:
We’re currently experiencing an outage of Symphony WorkFlows and are investigating the issue with SirsiDynix support.
Please use Offline mode until further notice.
Thank you.
________________________________
Source URL: https://support.swanlibraries.net/news/2016-08-18/workflows-outage-818
SWAN Member Library and Information Technology Staff:
Tomorrow is the last day to upgrade your WorkFlows client to 3.5.1.1 and submit the FormSite survey (more info in the email below).
To check the status of your library’s upgrade, check the link on the SWAN support site here…
https://support.swanlibraries.net/news/2016-07-29/workflows-3511-upgrade-co…
Thank you,
Steven Schlewitt
SWAN Information Technology Manager
steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> • 6307345130
From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt
Sent: Friday, July 29, 2016 11:06 AM
To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net
Subject: [SWANcom] Reminder: WorkFlows 3.5.1.1 Upgrade Survey Due August 12th
Importance: High
SWAN Member Library & Information Technology Staff:
Just a quick reminder – if you haven’t already, please be sure to submit a completion survey (link below) if all of your library workstations have been successfully upgraded to WorkFlows 3.5.1.1.
https://fs8.formsite.com/SWANServices/form218/index.html
The results of the survey can be found here:
https://support.swanlibraries.net/news/2016-07-29/workflows-3511-upgrade-co…
All WorkFlows installations at your library will need to be completed by Friday, August 12th.
For more information about the Symphony/WorkFlows 3.5.1.1 upgrade, please see the link below.
https://support.swanlibraries.net/news/2016-07-07/important-upcoming-ils-up…
If you have any questions or encounter any issues with the WorkFlows upgrade, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>, or call SWAN support at 630.734.5153.
Thank you,
Steven Schlewitt
SWAN IT Manager
Burr Ridge Office
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://www.railslibraries.info
SWAN Member Library Staff:
This morning, we experienced spike in the Symphony Production server load average that caused many clients to disconnect from WorkFlows. The runaway processes have been corrected, and the system is now operating as expected. We apologize for the inconvenience and do not anticipate additional spikes for the remainder of the day.
Staff may now resume using WorkFlows.
Thanks again for your patience.
Ian Nosek
System Administrator
ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> * 630.734.5120
SWAN Library Services
125 Tower Drive, Burr Ridge, IL 60527
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
From: Ian Nosek
Sent: Tuesday, August 9, 2016 11:43 AM
To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net
Subject: WorkFlows Outage
SWAN Member Library Staff:
We are currently experiencing a high load on our Production server.
SirsiDynix is investigating. Please use Offline Circulation until services have been restored.
We will notify everyone when WorkFlows is available again.
Thanks for your patience.
Ian Nosek
System Administrator
ian(a)swanlibraries.net * +1 630-326-5886
SWAN Library Services
125 Tower Drive, Burr Ridge, IL 60527
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
SWAN Member Library Staff:
We are currently experiencing a high load on our Production server.
SirsiDynix is investigating. Please use Offline Circulation until services have been restored.
We will notify everyone when WorkFlows is available again.
Thanks for your patience.
Ian Nosek
System Administrator
ian(a)swanlibraries.net * +1 630-326-5886
SWAN Library Services
125 Tower Drive, Burr Ridge, IL 60527
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
Everyone-
MTS (Matteson PLD) will be closed tomorrow (Friday, Aug. 5th) for an In-service day. They will re-open as normal on Saturday, Aug. 6th.
Kate Boyle
SWAN Member Services Manager
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info>
http://www.railslibraries.info
SWAN Member Library Staff:
This morning, we experienced a short, several-minute spike in the Symphony Production server load average that caused many clients to disconnect from WorkFlows. The runaway process has since been corrected, and the system is now operating as expected. We apologize for the inconvenience and do not anticipate additional spikes for the remainder of the day.
Thank you,
Steven Schlewitt
SWAN IT Manager
Burr Ridge Office
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://www.railslibraries.info
SWAN Member Library & Information Technology Staff:
Just a quick reminder – if you haven’t already, please be sure to submit a completion survey (link below) if all of your library workstations have been successfully upgraded to WorkFlows 3.5.1.1.
https://fs8.formsite.com/SWANServices/form218/index.html
The results of the survey can be found here:
https://support.swanlibraries.net/news/2016-07-29/workflows-3511-upgrade-co…
All WorkFlows installations at your library will need to be completed by Friday, August 12th.
For more information about the Symphony/WorkFlows 3.5.1.1 upgrade, please see the link below.
https://support.swanlibraries.net/news/2016-07-07/important-upcoming-ils-up…
If you have any questions or encounter any issues with the WorkFlows upgrade, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>, or call SWAN support at 630.734.5153.
Thank you,
Steven Schlewitt
SWAN IT Manager
Burr Ridge Office
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://www.railslibraries.info
Everyone -
Just a quick reminder that all SWAN staff will be attending the Annual Meeting tomorrow, however if the occasion should arise-- you can still reach us by calling 630-734-5153.
Hope to see you tomorrow.
Kate Boyle
SWAN Member Services Manager
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info>
http://www.railslibraries.info