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*Concluded* Long-Running Report (ADUText)

by Steven Schlewitt

SWAN Member Library Staff: The long-running maintenance report has concluded. We should begin to see the morning reports catching up now. Records previously throwing "HatWrapperException" errors should also be cleared up. Please email us at help(a)swanlibraries.net<mailto:help@swanlibraries.net> if these errors persist. Thank you again for your patience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Wednesday, April 13, 2016 12:00 PM To: swancom(a)list.swanlibraries.net Subject: Re: [SWANcom] Long-Running Report (ADUText) SWAN Member Library Cataloging Staff: We've seen a few tickets indicating several records are throwing the "HatWrapperException" error pictured below when attempting to perform bib record updates. We believe this exception is due to the long-running ADUText report. When the report concludes, please try updating the records in question again, and let us know if the issue persists via ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. [cid:image001.jpg@01D19584.03EB50B0] Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Wednesday, April 13, 2016 9:29 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] Long-Running Report (ADUText) SWAN Member Library Staff: We're currently seeing a long-running report, "ADUText", that's tying up the normally scheduled morning reports. This report may throw off the normal timing by a few hours. If possible, please avoid submitting unnecessary reports this morning so that we're able to catch up. We expect the reports functions will be freed up once again this afternoon. We sincerely apologize for the inconvenience and thank you for your patience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

10 years, 2 months

Long-Running Report (ADUText)

by Steven Schlewitt

SWAN Member Library Staff: We're currently seeing a long-running report, "ADUText", that's tying up the normally scheduled morning reports. This report may throw off the normal timing by a few hours. If possible, please avoid submitting unnecessary reports this morning so that we're able to catch up. We expect the reports functions will be freed up once again this afternoon. We sincerely apologize for the inconvenience and thank you for your patience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

10 years, 2 months

SWAN SVA (Automated Phone Notice System) Official Announcement and Go-Live

by webmaster＠swanlibraries.net

10 years, 2 months

regarding a certain rumored retirement

by Kate Boyle

+++ Please share with Appropriate Personnel +++ Very often we hear rumors and they turn out not to be true. But sadly for us in this case the rumor is true, Renee Clanton is retiring from SWAN. After only 30+ years, Renee has tendered her resignation to SWAN notifying us that her last day will by July 31st , 2016. So, the good news is we have four months to try and find her replacement. And the bad news is, we have only 4 months to try and find her replacement. If you are a person in Circulation you have either met Renee at a meeting, spoken to her over the phone, or attended one the numerous workshops she has presented. Renee has been solving problems for Circulation staff at SWAN libraries for over 30 years, to say she will be missed is an understatement (probably one of the biggest understatements of all time). Plans for a reception honoring Renee's contribution to SWAN is in the planning stages. We will be certain to keep everyone in the loop as we firm up a date. Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

10 years, 2 months

FW: Circulation training for Circ Support Staff

by Kate Boyle

+++ Please route to Appropriate Personnel +++ Over the next few weeks, a select group of Circulation Managers from SWAN libraries will be presenting workshops for Circulation Support staff . As some of you may recall, these Managers are the same people that presented the highly successful Circ Du SWAN program a few years ago. Written in conjunction with SWAN Member Services, the program will cover User Registration, Holds and Holds processing, Patron Notices, Bills and everything we have learned over the last year about SirsiDynix WorkFlows. The good news is there is still time to register and of course the workshop is free! These workshops are being presented not only at the System Headquarters, but also at two local libraries (Frankfort PLD and Eisenhower PLD ) Eisenhower is even hosting one in the evening (6 PM – 8:30 PM) for those staff that find it hard to make a traditional morning or afternoon workshop. You can register for any of these workshops by clicking on the title for the particular event you are interested in attending. Please register as soon as possible, so we can prepare the correct number of training packets. Thank you. SWAN Spring Forward for Circ Support Staff<http://www.librarylearning.info/events/?eventID=22471> Sponsor(s): RAILS* and SWAN Monday, April 11, 2016 (9:30 AM - 12:00 PM) Where: Eisenhower PLD<http://www.librarylearning.info/events/location.aspx?locationID=1275> SWAN Spring Forward for Circ Support Staff<http://www.librarylearning.info/events/?eventID=22469> Sponsor(s): RAILS* and SWAN Wednesday, April 13, 2016 (9:30 AM - 12:00 PM) Where: Frankfort Public Library District<http://www.librarylearning.info/events/location.aspx?locationID=1764> SWAN Spring Forward for Circ Support Staff<http://www.librarylearning.info/events/?eventID=22448> Sponsor(s): RAILS* and SWAN Thursday, April 14, 2016 (9:30 AM - 12:00 PM) Where: RAILS Burr Ridge Main Meeting Room / Videoconference Room<http://www.librarylearning.info/events/location.aspx?locationID=1134> SWAN Spring Forward for Circ Support Staff<http://www.librarylearning.info/events/?eventID=22447> Sponsor(s): RAILS* and SWAN Thursday, April 14, 2016 (1:30 PM - 4:00 PM) Where: RAILS Burr Ridge Main Meeting Room / Videoconference Room<http://www.librarylearning.info/events/location.aspx?locationID=1134> SWAN Spring Forward for Circ Support Staff<http://www.librarylearning.info/events/?eventID=22470> Sponsor(s): RAILS* and SWAN Wednesday, April 27, 2016 (6:00 PM - 8:30 PM) Where: Eisenhower PLD<http://www.librarylearning.info/events/location.aspx?locationID=1275> SWAN Spring Forward for Circ Support Staff<http://www.librarylearning.info/events/?eventID=22450> Sponsor(s): RAILS* and SWAN Thursday, April 28, 2016 (9:30 AM - 12:00 PM) Where: RAILS Burr Ridge Main Meeting Room / Videoconference Room<http://www.librarylearning.info/events/location.aspx?locationID=1134> SWAN Spring Forward for Circ Support Staff<http://www.librarylearning.info/events/?eventID=22449> Sponsor(s): RAILS* and SWAN Thursday, April 28, 2016 (1:30 PM - 4:00 PM) Where: RAILS Burr Ridge Main Meeting Room / Videoconference Room<http://www.librarylearning.info/events/location.aspx?locationID=1134> Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

10 years, 2 months

SWAN Board Election Update - Announcement of Candidates

by Brande Overbey

Good morning SWAN Libraries: Now that the self-nomination window has ended, we are pleased to announcement our candidates for the 2016 Board election. We received Statements of Interest from the following candidates for your consideration in the upcoming election: Kristina Howard, Prairie State College; Doug Losey, Hillside Public Library; and Tiffany Verzani, Elmwood Park Public Library. Our election will officially open for voting on Monday, May 2nd. I will send out a SWANcom once the polls are open. They will remain open until Friday, May 20th at 5pm CST. The results will be announced at our June 2nd Quarterly meeting. The new board members will begin serving their terms on July 1st. Thank you, Brande Overbey SWAN Office Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5164 Fax: 630.734.5056 brande.overbey(a)railslibraries.info<mailto:brande.overbey@railslibraries.info> http://support.swanlibraries.net

10 years, 2 months

delayed opening for Stickney-Forest View PLD today

by Kate Boyle

Everyone - Stickney Forest View PLD (SFS) will open today at 11am. Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

10 years, 2 months

*Resolved* Enterprise OPAC & Web Services Outage

by Steven Schlewitt

Outages relating to Symphony Web Services and Enterprise have been resolved - all services are now back online. We also do not expect any further outages today. Thank you for your patience as we worked through the issue. Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info http://www.railslibraries.info -----Original Message----- From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Thursday, March 31, 2016 5:52 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SWANcom] *Update* Enterprise OPAC & Web Services Outage SWAN Member Libraries & Information Technology Staff: Our outage of Web Services has unfortunately persisted through the night, and so the following services continue to be affected... - Enterprise My Account - Enterprise Commerce - Enterprise Availability - BookMyne - MobileCirc We're making every effort to resolve this issue as quickly as possible. We sincerely apologize for the inconvenience. Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info http://www.railslibraries.info -----Original Message----- From: swantech-bounces(a)list.swanlibraries.net [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Wednesday, March 30, 2016 9:36 PM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SwanTech] Enterprise OPAC & Web Services Outage This Evening Importance: High SWAN Member Libraries & Information Technology Staff: We're currently experiencing an outage of the Enterprise OPAC and associated Web Services. We're in contact with SirsiDynix support now, and hope to have the issue resolved as soon as possible. Additional SWANcoms will be sent as soon as more information is available. Thank you, Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

10 years, 2 months

Stickney Forest View Closed today ( Thursday 3/31)

by Kate Boyle

Everyone- Stickney-Forest View PLD has asked SWAN to announce that they will be closed today - Thursday 3/31. They plan on being open tomorrow. Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

10 years, 2 months

*Update* Enterprise OPAC & Web Services Outage

by Steven Schlewitt

SWAN Member Libraries & Information Technology Staff: Our outage of Web Services has unfortunately persisted through the night, and so the following services continue to be affected... - Enterprise My Account - Enterprise Commerce - Enterprise Availability - BookMyne - MobileCirc We're making every effort to resolve this issue as quickly as possible. We sincerely apologize for the inconvenience. Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info http://www.railslibraries.info -----Original Message----- From: swantech-bounces(a)list.swanlibraries.net [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Wednesday, March 30, 2016 9:36 PM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SwanTech] Enterprise OPAC & Web Services Outage This Evening Importance: High SWAN Member Libraries & Information Technology Staff: We're currently experiencing an outage of the Enterprise OPAC and associated Web Services. We're in contact with SirsiDynix support now, and hope to have the issue resolved as soon as possible. Additional SWANcoms will be sent as soon as more information is available. Thank you, Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

10 years, 2 months

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