SWANcom

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*Important* Enterprise OPAC Issues with Firefox Web Browser

by Steven Schlewitt

SWAN Member Libraries and Information Technology Staff: We're currently investigating an issue that is only occurring with the Firefox web browser. Some patrons and staff are receiving a "Secure Connection Failed" error from the Firefox browser when accessing the catalog, although we have verified that catalog pages are loading as expected with all other browsers (Internet Explorer, Chrome, etc). We hope to have this issue resolved immediately and will send further SWANcoms as soon as information is available. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

10 years, 1 month

*Important* Sunday 3/27 Due Dates

by Steven Schlewitt

SWAN Member Library Staff: Please be aware - we've received reports that many libraries do not have Sunday 3/27 registered in their Days Closed as a holiday, and so items with 3-week checkouts are ending up with this due date. Unfortunately, we're only able to update this setting globally overnight, so we will be unable to make the change during the day today. Should you encounter items having a due date of 3/27, please change the date manually during or after checkout. We plan to have this issue resolved during the week so that future checkouts will not arrive at this due date. We sincerely apologize for the inconvenience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

10 years, 1 month

Enterprise OPAC Outage This Afternoon (3/5)

by Ian Nosek

SWAN Member Libraries & Information Technology Staff: We're currently experiencing an outage of the Enterprise OPAC. We're in contact with SirsiDynix support now, and hope to have the issue resolved as soon as possible. Additional SWANcoms will be sent as soon as more information is available. Thank you, Ian Nosek SWAN System Administrator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5120 Fax: 630.734.5056 ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info> http://support.swanlibraries.net

10 years, 2 months

*RESOLVED* Bibliographic record issues in WorkFlows

by Karen Bar

The issues with bibliographic records and indexing in WorkFlows have been resolved. If you encounter any additional issues that appear to be related, please submit a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. We sincerely apologize for the inconvenience and thank you for your patience. Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net

10 years, 2 months

*RESOLVED* Enterprise OPAC Outage This Morning (3/3)

by Steven Schlewitt

The Enterprise OPAC outage has been resolved. SirsiDynix support is currently investigating the cause of the outage, and SWAN staff will continue to monitor the situation throughout the day. We sincerely apologize for the inconvenience and thank you for your patience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Thursday, March 3, 2016 9:24 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SWANcom] Enterprise OPAC Outage This Morning (3/3) Importance: High SWAN Member Libraries & Information Technology Staff: We're currently experiencing an outage of the Enterprise OPAC. We're in contact with SirsiDynix support now, and hope to have the issue resolved as soon as possible. Additional SWANcoms will be sent as soon as more information is available. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

10 years, 2 months

Enterprise OPAC Outage This Morning (3/3)

by Steven Schlewitt

SWAN Member Libraries & Information Technology Staff: We're currently experiencing an outage of the Enterprise OPAC. We're in contact with SirsiDynix support now, and hope to have the issue resolved as soon as possible. Additional SWANcoms will be sent as soon as more information is available. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

10 years, 2 months

Bibliographic record issues in WorkFlows

by Karen Bar

SWAN Member Library Staff: Due to increased activity last night, some of our normal overnight processing was not able to complete. You may encounter issues with recently modified bibliographic records when using WorkFlows. These will likely be records that were created or modified on 3/1/16. You may encounter error messages such as "heading keys need to be indexed first" or be unable to open a bibliographic record in WorkFlows. We anticipate that this issue will be resolved overnight and we will send a follow up email to confirm when the issue has been resolved. We apologize for the inconvenience and thank you for your patience. Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net

10 years, 2 months

SWAN Quarterly Meeting at Burr Ridge - Agenda & Packet for 3/3 Now Online

by Brande Overbey

SWAN Member Libraries: The March Quarterly agenda and packet (29 pages) for this Thursday's meeting are now available for you: https://support.swanlibraries.net/sites/default/files/meeting/2016-03-03/pa… This meeting will be live streamed as well, at http://live.railslibraries.info Please note, we will be voting on the FY17 budget on Thursday, and the vote will be roll-call amongst member libraries in attendance at Burr Ridge. If you plan to represent your library in the vote, please plan to be in physical attendance. We will also be giving an overview on the 2016 Board Election process, providing updates on the SWAN Futures and Facilities Committees, and discussing SVA and SWAN communications strategies. We hope to see you on Thursday! Brande Overbey SWAN Office Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5164 Fax: 630.734.5056 brande.overbey(a)railslibraries.info<mailto:brande.overbey@railslibraries.info> http://support.swanlibraries.net

10 years, 2 months

library closings - another list

by Kate Boyle

Everyone - I have heard from a few more libraries that are closing early today. They are: Matteson PL closing 3 PM Evergreen Park PL closing 5 PM Richton Park PL closing 5 PM The following libraries have posted their closings on the RAILS website https://www.railslibraries.info/members/closings Acorn PLD closing 3 PM Beecher PL closed Brookfield PL closing 6 PM Chicago Heights PLD closing 5 PM Crete PL closing 3 PM Homewood PLD closing 5 PM Lansing PL closing 5 PM Markham PLD closing 3PM Riverdale PL closing 2 PM South Holland PL closing 3 PM Worth PL closing 3 PM Please check the RAILS website for more information and if you are closing early please post to the RAILS website. Thank you and "Safe Home" Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

10 years, 2 months

*Resolved* SWAN Symphony/Workflows Slowness

by Steven Schlewitt

The intermittent slowness issues should now be resolved. We believe this was relating to some policy work that was being performed as a background process. That work has now concluded. We apologize for the inconvenience and will continue to monitor the server throughout the day for any further spikes. Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info From: Steven Schlewitt Sent: Wednesday, February 24, 2016 1:14 PM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: SWAN Symphony/Workflows Slowness Importance: High SWAN Member Libraries and Information Technology Staff: We're currently experiencing intermittent slowness issues with our Symphony/WorkFlows Production server. We're investigating this issue with SirsiDynix support now and will provide any updates as soon as they become available. Thank you, Steven Schlewitt SWAN IT Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

10 years, 2 months

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