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by Aaron Skog

SWAN Libraries: RAILS closed all of its facilities at 2pm. SWAN staff working at Burr Ridge have left for the day. Several of us are working remotely already and are prepared to assist in the event of an emergency. Calls to Member Service support at 630-734-5153 have been directed to our answering service. I suggest any support questions be sent to help(a)swanlibraries.net<mailto:help@swanlibraries.net> for follow up within our help desk ticketing system. Aaron Skog SWAN Executive Director Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://www.railslibraries.info

10 years, 1 month

Gift #12 -- COSUGI Member Privileges

by Susan Ricker

On the Twelfth Day of (insert your favorite holiday) ---- SWAN elves gave to me [cid:image001.jpg@01D13D65.F28A82D0] Whether you celebrate Hanukkah, Kwanzaa, Christmas, Festivus, the Winter Solstice, or none of the above - SWAN would like to share 12 days of "gifts" with you. Gift #12 - COSUGI Member Privileges The Customers of SirsiDynix Users Group, Inc. (COSUGI) are preparing for their May 23-25, 2016 conference, "Fueling the Future" in Indianapolis. As a member of SWAN, you're also a COSUGI member and are invited to join us in Indianapolis this coming spring. Test out SirsiDynix products, learn about future innovations and hear from other member libraries as we come together to share information and resources. To register staff for COSUGI, library directors will need to get the COSUGI registration information from the "Director's Only Area" of the SWAN support website. First log in to the SWAN support website (using your L2 password) with this link: https://support.swanlibraries.net/content/cosugi-website-login. You can find the COSUGI website information, including username, password, and SirsiDynix membership number on this page after you've signed in. This is the information you'll need when registering for the conference. Second, when you are ready, you can register for COSUGI online: https://www.regonline.com/Register/Checkin.aspx?EventID=1738417. You can register yourself or a group of staff, as well as find hotel information and additional classes from SirsiDynix that will be offered. We'll share more updates as the date grows closer, and as always, you can email us at help(a)swanlibraries.net<mailto:help@swanlibraries.net> if you have any questions. >From all of us at SWAN, we wish you the happiest of holidays! Susan Ricker SWAN Library Relations Specialist 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5110 Fax: 630.734.5056 susan.ricker(a)railslibraries.info<mailto:susan.ricker@railslibraries.info> http://support.swanlibraries.net

10 years, 1 month

Resolution of Ongoing Enterprise Ecommerce Issues & Enterprise Minimum Payment

by webmaster＠swanlibraries.net

10 years, 1 month

Gift #11 -- BLUEcloud Visibility

by Aaron Skog

On the Eleventh Day of (insert your favorite holiday) ----SWAN elves gave to me [cid:image002.jpg@01D13CB4.B82BE7C0] Whether you celebrate Hanukkah, Kwanzaa, Christmas, Festivus, the Winter Solstice, or none of the above - SWAN would like to share 12 days of "gifts" with you. Gift #11 - I am happy to announce that the SWAN library membership will participate in a new service called BLUEcloud Visibility. This service is the "holy grail" of library search: once implemented, your library collections will begin to appear in search results performed by anyone using Google, Bing, etc. for authors, musicians, books, music, movie titles. Details on BLUEcloud Visibility can be found using the link to the SWAN support website below. This service includes online classes that will be announced via our support website and SWANcom in early 2016. https://support.swanlibraries.net/content/bluecloud-visibility Aaron Skog SWAN Executive Director Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://www.railslibraries.info

10 years, 1 month

Gift # 10 --Request a bill note field

by Samantha Dietel

Hi everyone, Re-sending gift #10 without part of the graphic. Some pieces became misaligned when originally sent. Please disregard the first email. Thank you and Happy Holidays! On the Tenth Day of (insert your favorite holiday) ----SWAN elves gave to me [cid:image003.jpg@01D1397E.B6528960] Whether you celebrate Hanukkah, Kwanzaa, Christmas, Festivus, the Winter Solstice, or none of the above - SWAN would like to share 12 days of "gifts" with you. Gift #10 --- If you want to be able to add a note when billing a user, open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> and request that the bill note be enabled. The bill note field is free text and provides helpful information in the "Display User" wizard under the Bills tab (see below). [cid:image004.png@01D138B4.A2A8B850] Display User wizard/bills tab/Note column on far right. [cid:image016.jpg@01D1397E.B6528960] Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

10 years, 1 month

Gift # 10 -- Request a bill note field

by Samantha Dietel

On the Tenth Day of (insert your favorite holiday) ----SWAN elves gave to me [cid:image003.jpg@01D1397E.B6528960] Whether you celebrate Hanukkah, Kwanzaa, Christmas, Festivus, the Winter Solstice, or none of the above - SWAN would like to share 12 days of "gifts" with you. Gift #10 --- If you want to be able to add a note when billing a user, open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> and request that the bill note be enabled. The bill note field is free text and provides helpful information in the "Display User" wizard under the Bills tab (see below). [cid:image005.png@01D1397E.B6528960][cid:image004.png@01D138B4.A2A8B850] Display User wizard/bills tab/Note column [cid:image001.png@01D13BC6.B42B6040][cid:image007.png@01D1397E.B6528960][cid:image016.jpg@01D1397E.B6528960] Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

10 years, 1 month

Gift # 9 - Display a user birthdate when using "User Search Helper"

by Kate Boyle

On the Ninth Day of (insert your favorite holiday) ----SWAN elves gave to me [cid:image002.jpg@01D1396E.AB6761C0] Whether you celebrate Hanukkah, Kwanzaa, Christmas, Festivus, the Winter Solstice, or none of the above - SWAN would like to share 12 days of "gifts" with you. Gift #9 --- Have you ever thought when searching for a patron "it would be so helpful if I could see the birthdate of this patron"? This can easily be accomplished --just open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> and request that the Birthdate column be enabled in the User Search Helper. This additional column when searching is not only a time saver, but a way to accurately retrieve the correct user record. The birthdate column will be visible in "Display User", "Modify User", "User Registration" and "Copy User". This can be of great assistance when you are searching a common name. [cid:image003.png@01D138B2.C4A86740] Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

10 years, 1 month

South Holland PL closed tomorrow evening

by Kate Boyle

South Holland is closed at 5:00 p.m. Friday December 18, all day on December 24,25,31, January 1 . . Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

10 years, 1 month

Gift #8 -- new procedure for damaged or declared lost RB/ILL items

by Kate Boyle

On the Eighth Day of (insert your favorite holiday) ----SWAN elves gave to me [cid:image002.png@01D13811.A7F5D340] Whether you celebrate Hanukkah, Kwanzaa, Christmas, Festivus, the Winter Solstice, or none of the above - SWAN would like to share 12 days of "gifts" with you. Gift #8 ---a new procedure for damaged or declared lost RB/ILL items. Attached is a document outlining a procedure that can be used when a patron reports an RB/ILL item damaged or lost before the bill has been generated. SWAN has created a new user: RB/ILL_LOSS and a new bill reason: RB_ILL to facilitate the process. Enjoy! If you have any questions, don't hesitate to call 630-734-5153. Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

10 years, 1 month

Cicero closed for an In-Service day today

by Kate Boyle

Cicero PL is closed for an In-Service day today (12/16/15) and will re-open at 9 AM tomorrow. Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

10 years, 1 month

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