SWANcom

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by Rebecca Malinowski

To All SWAN Library Staff: Please complete the short survey on Enterprise Search Targets and Limits at support.swanlibraries.net<https://support.swanlibraries.net/news/2015-10-14/enterprise-surveys> by Wednesday, October 21st at noon. This is the first in a series of 4 surveys about Enterprise. Each should take five minutes or less. We encourage all library staff, regardless of service area or position to complete these surveys. Surveys will open and close on Wednesdays. Today's survey will be open until Wednesday, October 21st. It will close at noon, at which time the next in the series will be released. The information we gather in these surveys will be used with information gathered through library visits, help tickets, and user testing to help improve the Enterprise experience. The survey topics will include: * Search targets and limits * Search fields * Facets * Devices and eBooks You can learn more about the surveys, complete open surveys, and view closed survey results at support.swanlibraries.net<https://support.swanlibraries.net/news/2015-10-14/enterprise-surveys>. Thank you for all of the continued feedback you've shared so far. Please continue to send additional feedback and document issues using help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Rebecca Malinowski SWAN Special Projects Coordinator Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://www.railslibraries.info

9 years, 7 months

Rebuild User Database Report to Run Overnight

by Samantha Dietel

SWAN Member Library Staff: We have been experiencing a large volume of tickets related to user records and searching. Specifically, users records are retrievable by user ID but not by name. User records have also appeared duplicated for a period of time after having been created/edited. SWAN IT is running a rebuild of the user database, which will be completed overnight. This should resolve all reported issues. We apologize for the inconvenience and appreciate your patience. Thank you. Samantha Dietel SWAN Member Services Consultant 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5163 Fax: 630.734.5056 samantha.dietel(a)railslibraries.info<mailto:samantha.dietel@railslibraries.info> http://support.swanlibraries.net

9 years, 7 months

*Reminder* Change in RAILS delivery service days for SWAN Libraries

by Aaron Skog

*This email also went out September 9, 2015* On behalf of RAILS Delivery & Facilities Director Mark Hatch: RAILS has renewed our delivery outsourcing agreement with Continental Transportation Solutions (CTS) effective Sunday, October 25, 2015. One major change will take place with the renewal that will affect libraries in the Burr Ridge service area. Beginning on October 25, deliveries will take place from Sunday night through Thursday night and incoming materials will be available for library staff each weekday morning. For example, materials delivered Sunday night will be ready and waiting on Monday morning. This change will make it easier for CTS to process materials more consistently and will even out the delivery load. There will be no other changes to the service CTS provides your library and you will continue to process outgoing materials in the same way. Once again, this change will take effect on Sunday, October 25. If you have any questions about this change or your CTS delivery service in general, please contact your RAILS delivery liaison, Demond Warfield, at 630.734.5142 or demond.warfield(a)railslibraries.info<mailto:demond.warfield@railslibraries.info>. Mark Hatch Delivery and Facilities Director Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5125 Fax: 630.734.5050 mark.hatch(a)railslibraries.info<mailto:mark.hatch@railslibraries.info> http://www.railslibraries.info

9 years, 7 months

*Planned Outage* Symphony Web Services, Tonight (10/8) at 9:15pm

by Steven Schlewitt

SWAN Member Library Staff: This evening at 9:15pm, to resolve intermittent encryption issues and improve overall security of our Enterprise OPAC, SWAN is planning a brief outage of Symphony Web Services, which acts as the link between Symphony WorkFlows and Enterprise OPAC servers. This outage is expected to last only 15 minutes, but likely far less. During the outage, the "My Account" and holds functions of Enterprise will be inaccessible. No other visible services should be affected by this outage. We'll send an additional SWANcom this evening when the process has completed. Thank you, Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

9 years, 7 months

*Important* WorkFlows Outage & Lost Transactions This Morning

by Steven Schlewitt

SWAN Member Library Staff: After further investigation, we've found that the server outage that occurred this morning at 9:48 was likely preceded by some transactional data loss. This data loss occurred between 9:31 and the outage at 9:48. What this means is that any changes to the Symphony database, including circulations, bib record modifications, and patron record additions were likely lost during that time. Please attempt to recapture any transactions and changes that may have occurred at that time to the best of your abilities. We have determined the root cause of the issue and have taken precautions to ensure no further issues are encountered. We sincerely apologize for the trouble this has caused, and are grateful for your patience as we worked toward a resolution. Thank you, Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info From: swantech-bounces(a)list.swanlibraries.net [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Thursday, October 8, 2015 10:12 AM To: swancom(a)list.swanlibraries.net; swancirc(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SwanTech] *Resolved* SWAN Workflows is down Importance: High SWAN Member Library Staff: The Symphony production server is back online and available for use. Please log back into WorkFlows at your earliest convenience. The outage relates to a server issue encountered in our virtual environment. We do not anticipate any further issues relating to this outage. We sincerely apologize for the inconvenience, and thank you for your patience. Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Kate Boyle Sent: Thursday, October 8, 2015 9:59 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>; swancirc(a)list.swanlibraries.net<mailto:swancirc@list.swanlibraries.net> Subject: [SWANcom] SWAN Workflows is down Everyone - The SWAN server went down at about 9:48. Please use Offline until we are back up. Watch your email for further updates. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net _______________________________________________ SwanTech mailing list SwanTech(a)list.swanlibraries.net<mailto:SwanTech@list.swanlibraries.net> http://list.railslibraries.info/cgi-bin/mailman/listinfo/swantech

9 years, 7 months

Purging old finished reports from April-June

by Kate Boyle

+++ Please route to appropriate personnel +++ SWAN is planning on purging the "Finished" reports that were run in April, May, and June. We will be deleting these reports on the weekend of Oct. 17th. You might want to review any old finished reports you have to make certain you have saved a copy of any needed reports. If you should have any questions or concerns, please contact SWAN Member Services at 630-734-5153. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

9 years, 7 months

*Resolved* SWAN Workflows is down

by Steven Schlewitt

SWAN Member Library Staff: The Symphony production server is back online and available for use. Please log back into WorkFlows at your earliest convenience. The outage relates to a server issue encountered in our virtual environment. We do not anticipate any further issues relating to this outage. We sincerely apologize for the inconvenience, and thank you for your patience. Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Kate Boyle Sent: Thursday, October 8, 2015 9:59 AM To: swancom(a)list.swanlibraries.net; swancirc(a)list.swanlibraries.net Subject: [SWANcom] SWAN Workflows is down Everyone - The SWAN server went down at about 9:48. Please use Offline until we are back up. Watch your email for further updates. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

9 years, 7 months

SWAN Workflows is down

by Kate Boyle

Everyone - The SWAN server went down at about 9:48. Please use Offline until we are back up. Watch your email for further updates. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

9 years, 7 months

Hands On Enterprise Forums

by Rebecca Malinowski

To SWAN Library Staff: Seats are still available for hands-on discussions of Enterprise. These sessions, designed to facilitate sharing between staff across libraries, are a great way to share your Enterprise tips and tricks and learn from your colleagues. Choose a session and register at http://www.librarylearning.info/tags/?SWAN+Enterprise Monday, October 19th: 1:30 PM at Eisenhower Public Library Tuesday, October 27th: 1:30 PM at Oak Lawn Public Library Wednesday, November 4th: 9:30 AM at Tinley Park Public Library Thursday, November 12th: 9:30 AM at Downers Grove Public Library Any interested staff are welcome to attend. Rebecca Malinowski SWAN Special Projects Coordinator Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://www.railslibraries.info

9 years, 7 months

Non SWAN RB stats--September 2015

by Edlyn LeFevour

Edlyn LeFevour SWAN Support Analyst Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5161 Fax: 630.734.5056 edlyn.lefevour(a)railslibraries.info<mailto:edlyn.lefevour@railslibraries.info> http://www.railslibraries.info

9 years, 7 months

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