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SWAN 11/10 Committee of the Whole Presentation Posted

by Brande Overbey

SWAN Member Libraries: The November Committee of the Whole Executive Director Power Point presentation is now available on the SWAN site. This link goes directly to the presentation: https://support.swanlibraries.net/sites/default/files/meeting/2015-11-10/SW… This presentation primarily covers our Enterprise Plan update. Our next Quarterly meeting is Thursday, December 3rd at 9:30am at the RAILS Burr Ridge office. I will share the agenda and packet for that meeting as soon as it is available. We hope to see you there! Thank you, Brande Overbey SWAN Office Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5164 Fax: 630.734.5056 brande.overbey(a)railslibraries.info<mailto:brande.overbey@railslibraries.info> http://www.railslibraries.info

9 years, 7 months

CTS open 11/13

by Lauren Peltier

SWAN Libraries, Due to current weather conditions, the Crete Public Library District will have to reschedule their planned electrical work for 11/13/15. They will be open tomorrow. We will send out an update when the new date has been scheduled. Lauren Peltier SWAN Member Services Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5155 Fax: 630.734.5056 lauren.peltier(a)railslibraries.info<mailto:lauren.peltier@railslibraries.info> http://support.swanlibraries.net

9 years, 7 months

Non SWAN RB totals

by Edlyn LeFevour

Here they are Edlyn LeFevour SWAN Support Analyst Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5161 Fax: 630.734.5056 edlyn.lefevour(a)railslibraries.info<mailto:edlyn.lefevour@railslibraries.info> http://www.railslibraries.info

9 years, 8 months

Final Enterprise Survey

by Rebecca Malinowski

To All SWAN Library Staff: Thank you all for your continued participation in the Enterprise surveys. The last survey in this series, on ebooks and devices, is now open at https://support.swanlibraries.net/news/2015-11-04/enterprise-surveys This is the shortest survey yet, and should only take a couple of minutes to complete. We are still reviewing the results from last week's survey on facets, and will share them on the same page as soon as possible. Thank you again for your thoughtful comments. Rebecca Malinowski SWAN Special Projects Coordinator Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://www.railslibraries.info

9 years, 8 months

SWAN Committee of the Whole Meeting: Agenda for 11/10/15

by Brande Overbey

SWAN Member Libraries: The next SWAN Committee of the whole meeting agenda for Tuesday, November 10th at Burr Ridge can now be found here: https://support.swanlibraries.net/sites/default/files/meeting/2015-11-10/ag… We have quite a bit of content to share with you, including updates on the Enterprise Plan and details on our 2016 meeting calendar. We hope to see you next Tuesday! Brande Overbey SWAN Office Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5164 Fax: 630.734.5056 brande.overbey(a)railslibraries.info<mailto:brande.overbey@railslibraries.info> http://www.railslibraries.info

9 years, 8 months

**Resolved** WorkFlows Outage 11/2 - BACK ONLINE

by Steven Schlewitt

SWAN Member Library Staff: WorkFlows is back online and accessible, once again. The issue was related to a virtual snapshot that had unexpectedly initialized on the Symphony Production server. We do not anticipate further issues for the remainder of the day. Thank you for your patience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swantech-bounces(a)list.swanlibraries.net [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Monday, November 2, 2015 10:34 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SwanTech] WorkFlows Outage 11/2 - Please Use Offline Importance: High SWAN Member Library Staff: We are currently experiencing an outage of WorkFlows due to an issue on the Symphony server. Please continue in offline mode until further notice. We sincerely apologize for the inconvenience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net _______________________________________________ SwanTech mailing list SwanTech(a)list.swanlibraries.net<mailto:SwanTech@list.swanlibraries.net> http://list.railslibraries.info/cgi-bin/mailman/listinfo/swantech

9 years, 8 months

WorkFlows Outage 11/2 - Please Use Offline

by Steven Schlewitt

SWAN Member Library Staff: We are currently experiencing an outage of WorkFlows due to an issue on the Symphony server. Please continue in offline mode until further notice. We sincerely apologize for the inconvenience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

9 years, 8 months

Enterprise Facet Survey Reminder

by Aaron Skog

To All SWAN Library Staff: Thank you all for your continued feedback on Enterprise. We are continuing to learn a lot from library visits, hands on Enterprise discussions, and your comments to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. As part of our ongoing data cleanup to improve Enterprise, SWAN will be reconfiguring Item Category 1 and the related format facet in Enterprise. We are also considering adding new facets and changing the labels on the Include and Exclude buttons. Before we make any additional changes to Enterprise, we need your feedback. Please let us know which facets and specifically which format options would be most useful to you and your patrons by completing the survey at https://support.swanlibraries.net/news/2015-10-30/enterprise-surveys by Wednesday, November 4th at noon. All library staff are encouraged to submit a response, regardless of position or service area. Updating all 8 million items will be a big project, and we want to make sure we get it right. Thank you in advance for taking the time to share your opinions. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

9 years, 8 months

*Resolved* WorkFlows Temporarily Offline this morning (11/2)

by Steven Schlewitt

SWAN Member Library Staff: The hanging maintenance report has resolved and WorkFlows is again available for use. Please let us know if you notice any record abnormalities throughout the day that appear to be related. Thank you for your patience, Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info From: swantech-bounces(a)list.swanlibraries.net [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Monday, November 02, 2015 6:39 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SwanTech] *Important* WorkFlows Temporarily Offline this morning (11/2) Importance: High SWAN Member Library Staff: We're currently experiencing an issue with a hanging overnight maintenance report that would affect any cataloging. Until we're able to have that report cleared, we've temporarily halted the WorkFlows service, meaning you will be unable to login to WorkFlows until the issue is resolved. We hope to have this resolved as quickly as possible. In the meantime, please use offline circulation until further notice. Thank you, Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info _______________________________________________ SwanTech mailing list SwanTech(a)list.swanlibraries.net<mailto:SwanTech@list.swanlibraries.net> http://list.railslibraries.info/cgi-bin/mailman/listinfo/swantech

9 years, 8 months

*Important* WorkFlows Temporarily Offline this morning (11/2)

by Steven Schlewitt

SWAN Member Library Staff: We're currently experiencing an issue with a hanging overnight maintenance report that would affect any cataloging. Until we're able to have that report cleared, we've temporarily halted the WorkFlows service, meaning you will be unable to login to WorkFlows until the issue is resolved. We hope to have this resolved as quickly as possible. In the meantime, please use offline circulation until further notice. Thank you, Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

9 years, 8 months

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