We have been troubleshooting issues that arose from our return to Resource Sharing this week. Please see our Resource Sharing - Flood Control<https://support.swanlibraries.net/news/2020-07/76727> news article on the SWAN Support Site for important updates and instructions.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net<https://support.swanlibraries.net/>
Good morning,
The Article Search authentication issues are resolved. Thank you for your patience as we worked through the issue.
Thanks, Robin
Robin Hofstetter
Consultant, Electronic Resources
robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823
My pronouns: they/them/theirs
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
Hello,
We do not have all of the access links for our EBSCO Group Purchase from EBSCO. They are working on the remaining set. Once we have the complete order and we've tested them, we will send them out to you. I'm sorry about the time this is taking.
Please join us today at 1:00 PM for an EBSCO Group Purchase Update. You can register on L2.
https://www.librarylearning.info/events/?eventID=31583
Thank you,
Robin
Robin Hofstetter
Consultant, Electronic Resources
robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823
My pronouns: they/them/theirs
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
The circ map policy issues have been resolved and the Symphony/WorkFlows server is again available.
Thank you for your patience as we worked through the issue.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net<https://support.swanlibraries.net/>
From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Steven Schlewitt
Sent: Wednesday, July 8, 2020 8:51 AM
To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net
Subject: [SWANcom] Symphony/WorkFlows Brief Outage 7/8
SWAN Member Library Staff:
Due to an issue with circ map policies, we need to restart Symphony services immediately. This will cause a brief outage of WorkFlows, but we expect the process should take no longer than 10 minutes. Following the restart, we'll verify the issue is corrected and give an "all clear" SWANcom to log back in.
We sincerely apologize for the inconvenience.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net<https://support.swanlibraries.net/>
SWAN Member Library Staff:
Due to an issue with circ map policies, we need to restart Symphony services immediately. This will cause a brief outage of WorkFlows, but we expect the process should take no longer than 10 minutes. Following the restart, we'll verify the issue is corrected and give an "all clear" SWANcom to log back in.
We sincerely apologize for the inconvenience.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net<https://support.swanlibraries.net/>
SWAN Member Library Staff,
SirsiDynix is experiencing some issues with the server that SWAN's Enterprise instance is running on. They are working on identifying the cause of the issue and we may have brief disruptions in service as they work on troubleshooting. Thank you for your patience as SirsiDynix works to resolve the issue.
Thank you,
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net<https://support.swanlibraries.net/>
SWAN Member Libraries and Information Technology Staff:
We had a brief outage of our VPN service around 3pm causing all library tunnels to reconnect. Most reestablished their connections quickly, but you likely lost your connection to WorkFlows. If that's the case, please restart your WorkFlows client and attempt to log back in. The VPN may take up to 10 minutes to reestablish completely. If it seems to take much longer than 10 minutes, please send us a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net>.
We apologize for the inconvenience and thank you for your patience.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net<https://support.swanlibraries.net/>
Update, the BLUEcloud Analytics deployment issue has been resolved and customers should be able to access the environments as normal.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net<https://support.swanlibraries.net/>
From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Steven Schlewitt
Sent: Wednesday, July 1, 2020 8:42 AM
To: swancom(a)list.swanlibraries.net
Subject: [SWANcom] BLUEcloud Analytics Outage on 7/1
SWAN Member Library Staff:
Please be aware, SirsiDynix is reporting an outage of the BLUEcloud Analytics platform. SirsiDynix is currently investigating the issue and has noted that it impacts all customers.
We've posted a Known Issue<https://support.swanlibraries.net/node/76186> to the SWAN Support Site and will update the article as new information becomes available.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net<https://support.swanlibraries.net/>
SWAN Member Library Staff:
Please be aware, SirsiDynix is reporting an outage of the BLUEcloud Analytics platform. SirsiDynix is currently investigating the issue and has noted that it impacts all customers.
We've posted a Known Issue<https://support.swanlibraries.net/node/76186> to the SWAN Support Site and will update the article as new information becomes available.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net<https://support.swanlibraries.net/>
