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*Concluded Successfully* Symphony 3.6.2 Upgrade & Scheduled Downtime Starting TONIGHT at 11PM

by Steven Schlewitt

Essential overnight maintenance reports have completed and we've reenabled the library VPN connections, so the Symphony/WorkFlows server is now accessible. Please refer to our updated news post<https://support.swanlibraries.net/news/2019-12/67030> for important next steps. Should any significant issues arise relating to the upgrade we'll post them to our known issues<https://support.swanlibraries.net/help/known-issues>. Thank you for your patience throughout the upgrade process. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Steven Schlewitt Sent: Thursday, January 16, 2020 6:25 AM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net> Subject: [SWANcom] *Update* Symphony 3.6.2 Upgrade & Scheduled Downtime Starting TONIGHT at 11PM SWAN Member Libraries & Information Technology Staff: The Symphony server has been upgraded successfully, but we're remaining offline until some essential overnight maintenance reports have completed. That said, we are not yet clear for logins. We'll send another update as soon as those reports have finished. For the latest on the upgrade process, please check our updated news post<https://support.swanlibraries.net/news/2019-12/67030>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: Steven Schlewitt Sent: Wednesday, January 15, 2020 2:06 PM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>> Subject: *Reminder* Symphony 3.6.2 Upgrade & Scheduled Downtime Starting TONIGHT at 11PM SWAN Member Libraries & Information Technology Staff: Just a quick reminder that the Symphony 3.6.2 upgrade and associated downtime<https://support.swanlibraries.net/news/2019-12/67030> are scheduled to begin tonight (Wednesday, January 15th) at 11pm. Watch for our "all clear" SWANcom tomorrow morning and updates to the news post. For a rundown of new features and how to install the latest WorkFlows client, be sure to watch the recorded webinar<https://support.swanlibraries.net/tutorial/67057>. If you have any questions or concerns about the upgrade, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

5 years, 3 months

*Update* Symphony 3.6.2 Upgrade & Scheduled Downtime Starting TONIGHT at 11PM

by Steven Schlewitt

SWAN Member Libraries & Information Technology Staff: The Symphony server has been upgraded successfully, but we're remaining offline until some essential overnight maintenance reports have completed. That said, we are not yet clear for logins. We'll send another update as soon as those reports have finished. For the latest on the upgrade process, please check our updated news post<https://support.swanlibraries.net/news/2019-12/67030>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: Steven Schlewitt Sent: Wednesday, January 15, 2020 2:06 PM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net> Subject: *Reminder* Symphony 3.6.2 Upgrade & Scheduled Downtime Starting TONIGHT at 11PM SWAN Member Libraries & Information Technology Staff: Just a quick reminder that the Symphony 3.6.2 upgrade and associated downtime<https://support.swanlibraries.net/news/2019-12/67030> are scheduled to begin tonight (Wednesday, January 15th) at 11pm. Watch for our "all clear" SWANcom tomorrow morning and updates to the news post. For a rundown of new features and how to install the latest WorkFlows client, be sure to watch the recorded webinar<https://support.swanlibraries.net/tutorial/67057>. If you have any questions or concerns about the upgrade, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

5 years, 3 months

*Reminder* Symphony 3.6.2 Upgrade & Scheduled Downtime Starting Now

by Ian Nosek

SWAN Member Libraries & Information Technology Staff: Our upgrade to Symphony 3.6.2 will begin shortly. Tomorrow, please refrain from logging into WorkFlows until SWAN has issued the "all clear" notice. Thanks. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Steven Schlewitt Sent: Wednesday, January 15, 2020 2:06 PM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net> Subject: [SWANcom] *Reminder* Symphony 3.6.2 Upgrade & Scheduled Downtime Starting TONIGHT at 11PM SWAN Member Libraries & Information Technology Staff: Just a quick reminder that the Symphony 3.6.2 upgrade and associated downtime<https://support.swanlibraries.net/news/2019-12/67030> are scheduled to begin tonight (Wednesday, January 15th) at 11pm. Watch for our "all clear" SWANcom tomorrow morning and updates to the news post. For a rundown of new features and how to install the latest WorkFlows client, be sure to watch the recorded webinar<https://support.swanlibraries.net/tutorial/67057>. If you have any questions or concerns about the upgrade, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

5 years, 3 months

SWAN WorkFlows 3.6.2 Installer

by Ian Nosek

In preparation for our Symphony 3.6.2 upgrade tonight, the new WorkFlows client installer is now available for download. All libraries must download and install the new WorkFlows client before Monday, February 17th to take advantage of new features and bug fixes. The installation packages can be found in the Software Downloads & Setup<https://support.swanlibraries.net/documentation/64760> section on our support site. For the latest news on the 3.6.2 upgrade process, please refer to our updated news post<https://support.swanlibraries.net/news/2019-12/67030>. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 3 months

*Reminder* Symphony 3.6.2 Upgrade & Scheduled Downtime Starting TONIGHT at 11PM

by Steven Schlewitt

SWAN Member Libraries & Information Technology Staff: Just a quick reminder that the Symphony 3.6.2 upgrade and associated downtime<https://support.swanlibraries.net/news/2019-12/67030> are scheduled to begin tonight (Wednesday, January 15th) at 11pm. Watch for our "all clear" SWANcom tomorrow morning and updates to the news post. For a rundown of new features and how to install the latest WorkFlows client, be sure to watch the recorded webinar<https://support.swanlibraries.net/tutorial/67057>. If you have any questions or concerns about the upgrade, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

5 years, 3 months

Open Athens 500 - Internal Server Error

by Robin Hofstetter

Hello, Athens is working to resolve an issue with Shibboleth. The error message is 500- Internal Server Error while trying to access certain resources both inside the library and off-site. If you have any reports of the issue, please email help(a)swanlibraries.net<mailto:help@swanlibraries.net>. I've added this to the Known Issues<https://support.swanlibraries.net/node/67088> on the SWAN Support Site. Thanks, Robin Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 3 months

SWAN Committee of the Whole Meeting 2/4/19 at 10AM

by Aaron Skog

SWAN Library Directors & Administrators, There will be a presentation of SWAN's next budget and membership fees at a meeting with the SWAN Board on Tuesday, February 4th hosted by the Oak Brook Public Library from 10 a.m. to 12 noon. The agenda and budget documents will be posted early next week. For details on the meeting and location, please refer to the L2 link below: https://www.librarylearning.info/events/?eventID=30488 The budget approval will take place at the March 5th SWAN Quarterly Meeting, which will also be held at Oak Brook Public Library. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 3 months

BLUEcloud Mobile Search Issues

by Vickie Totton

We have received reports of odd search results with BLUEcloud Mobile. Please see the Known Issues<https://support.swanlibraries.net/node/67086> on the SWAN Support Site for more information. We will update the Known Issue as we have more to report. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 3 months

Reporting Library Closings

by Dawne Tortorella

In an effort to better organize library closings and provide consistent communication on these closings, we ask that libraries report their library closings on the RAILS website. Those closings will be shared to the SWAN membership through our centralized listing of Upcoming Library Closings<https://support.swanlibraries.net/members/library-closings>. See our news post on Reporting Library Closings (https://support.swanlibraries.net/news/2020-01/67074) for details. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 3 months

MobileCirc Outage on 1/9

by Steven Schlewitt

SWAN Member Library Staff: Please be aware, we're currently experiencing an outage of the MobileCirc service. This outage has been posted to our Known Issues<https://support.swanlibraries.net/node/67064>. We'll update the post with new information as it becomes available. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

5 years, 3 months

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