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Resolved: BLUEcloud Analytics Outage on 7/1

by Helen Pinder

Update, the BLUEcloud Analytics deployment issue has been resolved and customers should be able to access the environments as normal. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Steven Schlewitt Sent: Wednesday, July 1, 2020 8:42 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] BLUEcloud Analytics Outage on 7/1 SWAN Member Library Staff: Please be aware, SirsiDynix is reporting an outage of the BLUEcloud Analytics platform. SirsiDynix is currently investigating the issue and has noted that it impacts all customers. We've posted a Known Issue<https://support.swanlibraries.net/node/76186> to the SWAN Support Site and will update the article as new information becomes available. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 7 months

BLUEcloud Analytics Outage on 7/1

by Steven Schlewitt

SWAN Member Library Staff: Please be aware, SirsiDynix is reporting an outage of the BLUEcloud Analytics platform. SirsiDynix is currently investigating the issue and has noted that it impacts all customers. We've posted a Known Issue<https://support.swanlibraries.net/node/76186> to the SWAN Support Site and will update the article as new information becomes available. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 7 months

UPDATE: Nightly Processing Delay - Please Suspend All Activities Except Checkout/Checkin Until Further Notice

by Rudy Host

SWAN Member Library Staff, Our long-running overnight processing has concluded successfully. You may now resume normal operations in WorkFlows. Please note that we are behind in our normal report schedule, so it may take some time for any new reports to run. We do not expect that you will see any errors, but please continue to report any that you encounter by submitting a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you for your patience and understanding. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: Rudy Host Sent: Tuesday, June 30, 2020 7:21 AM To: swancom(a)list.swanlibraries.net Subject: Nightly Processing Delay - Please Suspend All Activities Except Checkout/Checkin Until Further Notice SWAN Member Library Staff, We are experiencing a delay in our nightly processing. Until the long-running overnight processing concludes and SWAN has sent an "all clear" update, please refrain from all WorkFlows activities except Checkout and Checkin. We're investigating the reason for these long-running overnight maintenance reports, but suspect the issue is relating to an unusually high number of records processing through the update. Throughout the morning, you are likely to encounter errors until these reports have concluded including "Hatwrapper Exception" and "Records in Use." Additionally, many records may be unsearchable in WorkFlows by name, as this maintenance impacts our record indexing process. Should you encounter records with errors, please make note of the records and submit a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. It's likely these errors will clear once the reports conclude, but we'll double-check to ensure that's the case later today. We sincerely apologize for the delays in this processing and appreciate your patience as the reports conclude. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 7 months

Nightly Processing Delay - Please Suspend All Activities Except Checkout/Checkin Until Further Notice

by Rudy Host

SWAN Member Library Staff, We are experiencing a delay in our nightly processing. Until the long-running overnight processing concludes and SWAN has sent an "all clear" update, please refrain from all WorkFlows activities except Checkout and Checkin. We're investigating the reason for these long-running overnight maintenance reports, but suspect the issue is relating to an unusually high number of records processing through the update. Throughout the morning, you are likely to encounter errors until these reports have concluded including "Hatwrapper Exception" and "Records in Use." Additionally, many records may be unsearchable in WorkFlows by name, as this maintenance impacts our record indexing process. Should you encounter records with errors, please make note of the records and submit a ticket to help(a)swanlibraries.net. It's likely these errors will clear once the reports conclude, but we'll double-check to ensure that's the case later today. We sincerely apologize for the delays in this processing and appreciate your patience as the reports conclude. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 7 months

Phase 4 Reopening Updates

by Dawne Tortorella

Libraries are preparing to resume delivery, some will be restarting resource sharing, and others will be opening doors to the public in the upcoming weeks. In order for us to be prepared to help you, we ask that you review the following: 1. Visit the COVID-19 Home Page<https://support.swanlibraries.net/covid-19> and review the new information posted on 6/25/20 * Verify reopening details<https://support.swanlibraries.net/node/75665> - submit a support ticket for changes * Opt-in for the date you would like to resume pick-up notices<https://support.swanlibraries.net/forms/75250> 2. Review today's news post on Holds Management - Return to Service<https://support.swanlibraries.net/news/2020-06/75723> - we want to make sure we are supporting each other in local timelines for return to service We will work with you through our ticketing system on your plans for reopening to the public. When you open your doors, the system is ready to checkout material to patrons. There may be configurations to reset and review, collections to unshadow, and other actions you wish to take. We will work with you to facilitate those changes both before and after your doors open. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 7 months

Planned Enterprise Server Maintenance/Downtime on June 30th at 3AM

by Steven Schlewitt

SWAN Member Library Staff, Please be aware, SirsiDynix will be performing planned maintenance of the Enterprise catalog server on Tuesday, June 30th at 3AM which will require downtime throughout the process. The maintenance is expected to take no longer than an hour, so the impact will be minimal. Should complications arise or any changes occur, we'll include updates on the news post<https://support.swanlibraries.net/news/2020-06/75664>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 7 months

EBSCO issues resolved

by Robin Hofstetter

Good morning, All issues with access to EBSCOhost research databases, EDS, and EBSCOadmin are now resolved. We apologize for the inconvenience. Thanks, Robin Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 7 months

EBSCO outage for EBSCOhost, EDS, and EBSCOadmin

by Robin Hofstetter

Hello, I posted a Known Issue<https://support.swanlibraries.net/node/75585> on the SWAN Support Site. EBSCOhost research databases, EDS, and EBSCOadmin, are currently down. We are following the status updates and will notify you when it has been resolved. Thank you, Robin Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 7 months

Custom Longoverdue Report Will Resume

by Vickie Totton

The Custom Longoverdue Report will resume this Friday, June 26. Please see the Custom Longoverdue Report news article<https://support.swanlibraries.net/news/2020-06/75509> on the SWAN Support Site for more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 7 months

Onshelf Items with Holds wizard not populating

by Dave Pacin

SWAN Member Library Staff: Please see the latest known issue with the Onshelf Items with Holds wizard<https://support.swanlibraries.net/node/75278> on the SWAN support site. We are currently working with SirsiDynix on this issue and hope to have it resolved shortly. Please refer to the known issues post for the latest updates. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 7 months

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