SWANcom

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2952 discussions

by Steven Schlewitt

SWAN Member Library Staff: We're currently experiencing delays to this morning's WorkFlows report queue due to an extended overnight maintenance. You may encounter up to a two hour delay in receiving reports and notices this morning. No other services are impacted by these delays - please continue to perform circulation and cataloging functions with WorkFlows online as usual. We'll update the Known Issue<https://support.swanlibraries.net/node/67368> should any additional information become available. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 2 months

*Concluded Successfully* Database Rebuild & Scheduled Downtime on 2/23, 2/24

by Steven Schlewitt

Our scheduled database maintenance has concluded successfully! The SWAN Bibliographic Services team will provide an update in the next few days with some statistics regarding the records changes applied. The Symphony report queue will be catching up for the remainder of the evening, so please refrain from scheduling any new reports. Additionally, normally scheduled library reports for Acquisitions and other functions have been temporarily suspended to reduce tonight's report backlog. We'll be unsuspending all reports to resume normal schedules tomorrow. Thank you for your patience throughout the process. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: Steven Schlewitt Sent: Sunday, February 23, 2020 5:41 PM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net>; swancirc(a)list.swanlibraries.net Subject: *Reminder* Database Rebuild & Scheduled Downtime Begins at 6pm! Our scheduled database rebuild begins at 6pm tonight! Please keep in mind, we are expecting this rebuild to extend throughout the day tomorrow (Monday), so WorkFlows will need to operate in Offline Mode<https://support.swanlibraries.net/documentation/64828> until the server is available again. Please review our Database Rebuild & Scheduled Downtime<https://support.swanlibraries.net/news/2020-01/67116> news post for the latest updates on the project and for further information on SWAN services impacted. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: Steven Schlewitt Sent: Tuesday, February 18, 2020 12:56 PM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>> Subject: *Reminder* Database Rebuild & Scheduled Downtime on February 23rd/24th Just a quick reminder - our database rebuild will begin this upcoming Sunday, February 23rd after 6pm and continue through the day on Monday, February 24th. For additional details on the services impacted and how to use WorkFlows in Offline mode for the 24th, please see the original Symphony database rebuild<https://support.swanlibraries.net/news/2020-01/67116> news posting. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: Steven Schlewitt Sent: Tuesday, January 21, 2020 3:22 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: Database Rebuild & Scheduled Downtime on February 23rd/24th SWAN Member Libraries: Please see our latest news post regarding the upcoming Symphony database rebuild<https://support.swanlibraries.net/news/2020-01/67116>, scheduled for Sunday, February 23rd through Monday, February 24th. On the 24th, your library will need to use WorkFlows in Offline mode to maintain checkout functions. This database rebuild is needed to accommodate a significant volume of bibliographic and item record updates<https://support.swanlibraries.net/news/2020-01/67128>. If you have any questions or concerns about the record updates or associated rebuild, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 2 months

*Reminder* Database Rebuild & Scheduled Downtime Begins at 6pm!

by Steven Schlewitt

Our scheduled database rebuild begins at 6pm tonight! Please keep in mind, we are expecting this rebuild to extend throughout the day tomorrow (Monday), so WorkFlows will need to operate in Offline Mode<https://support.swanlibraries.net/documentation/64828> until the server is available again. Please review our Database Rebuild & Scheduled Downtime<https://support.swanlibraries.net/news/2020-01/67116> news post for the latest updates on the project and for further information on SWAN services impacted. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: Steven Schlewitt Sent: Tuesday, February 18, 2020 12:56 PM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net> Subject: *Reminder* Database Rebuild & Scheduled Downtime on February 23rd/24th Just a quick reminder - our database rebuild will begin this upcoming Sunday, February 23rd after 6pm and continue through the day on Monday, February 24th. For additional details on the services impacted and how to use WorkFlows in Offline mode for the 24th, please see the original Symphony database rebuild<https://support.swanlibraries.net/news/2020-01/67116> news posting. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: Steven Schlewitt Sent: Tuesday, January 21, 2020 3:22 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: Database Rebuild & Scheduled Downtime on February 23rd/24th SWAN Member Libraries: Please see our latest news post regarding the upcoming Symphony database rebuild<https://support.swanlibraries.net/news/2020-01/67116>, scheduled for Sunday, February 23rd through Monday, February 24th. On the 24th, your library will need to use WorkFlows in Offline mode to maintain checkout functions. This database rebuild is needed to accommodate a significant volume of bibliographic and item record updates<https://support.swanlibraries.net/news/2020-01/67128>. If you have any questions or concerns about the record updates or associated rebuild, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 2 months

MobileCirc Inventory Bug

by Ian Nosek

SWAN Member Library Staff: We have received reports of an issue in MobileCirc that prevents the cursor from automatically return to the barcode field when using the MobileCirc Inventory module. SirsiDynix is aware of the bug and has issued a JIRA case. They are actively working to resolve this issue, however, we do not currently have a timeline for resolution. We are tracking this case as a Known Issue<https://support.swanlibraries.net/node/67341> - Please check the posting for any updates. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 2 months

Intermittent Hold Override Issue

by Steven Schlewitt

SWAN Member Library Staff: We've received reports that some holds awaiting pickup, when checked out, are displaying the message, "item is on hold for another patron" and requiring an override. If this occurs, simply override the hold to checkout to the patron associated on the hold shelf. We believe the issue may be relating to some routine database maintenance and do not expect the issue to persist nor impact a significant number of patrons/holds. We're tracking this case as a Known Issue<https://support.swanlibraries.net/node/67335> - please check the posting for any updates. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 2 months

*Reminder* Database Rebuild & Scheduled Downtime on February 23rd/24th

by Steven Schlewitt

Just a quick reminder - our database rebuild will begin this upcoming Sunday, February 23rd after 6pm and continue through the day on Monday, February 24th. For additional details on the services impacted and how to use WorkFlows in Offline mode for the 24th, please see the original Symphony database rebuild<https://support.swanlibraries.net/news/2020-01/67116> news posting. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: Steven Schlewitt Sent: Tuesday, January 21, 2020 3:22 PM To: swancom(a)list.swanlibraries.net Subject: Database Rebuild & Scheduled Downtime on February 23rd/24th SWAN Member Libraries: Please see our latest news post regarding the upcoming Symphony database rebuild<https://support.swanlibraries.net/news/2020-01/67116>, scheduled for Sunday, February 23rd through Monday, February 24th. On the 24th, your library will need to use WorkFlows in Offline mode to maintain checkout functions. This database rebuild is needed to accommodate a significant volume of bibliographic and item record updates<https://support.swanlibraries.net/news/2020-01/67128>. If you have any questions or concerns about the record updates or associated rebuild, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 2 months

AtoZ World Travel OpenAthens Links - Action Required

by webmaster＠swanlibraries.net

5 years, 2 months

Canceled Publication Patron Notification Tool

by webmaster＠swanlibraries.net

5 years, 2 months

Baker & Taylor Reported Issue

by Vickie Totton

We have added a Known Issue to the SWAN Support Site for libraries that use 9xx to load bib files downloaded from Baker & Taylor. If this applies to you, please see Known Issue "Baker & Taylor: Reported Issue with MARC Record Download<https://support.swanlibraries.net/node/67273>" and continue to monitor the issue for updates. We will send another SWANcom when the issue has been resolved. If you have any questions regarding the issue please send an email to help(a)swanlibraries.net<mailto:help@swanlibraries.net> to open a ticket. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 2 months

Reminder: WorkFlows 3.6.2 Upgrade and Installation Survey due Monday, February 17

by Michael Szarmach

The deadline for the WorkFlows 3.6.2 upgrade is Monday, February 17th. If you're unfamiliar with the WorkFlows client update process, please refer to the three steps detailed in Software Downloads & Setup<https://support.swanlibraries.net/node/64760> on our support site. After completing the client update on all WorkFlows computers in your library, please submit one FormSite survey<https://fs8.formsite.com/SWANServices/mhhagv6sg1/index.html> to indicate your completion. You can check to see if your library has submitted a survey for this upgrade by going to the FormSite Results page<https://fs8.formsite.com/res/resultsReportCharts?EParam=bJeI6E3QIKARLoUmGbQ…>. (Click on the bar graph icon in the lower left-hand corner for the best viewing results). If your library does not appear on the list then we have not received your FormSite completed survey<https://fs8.formsite.com/SWANServices/mhhagv6sg1/index.html>. If you have any questions about the client update or have encountered any issues, please submit a support case by emailing us, help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 2 months

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